Coast Medical Air Reviews (%countItem)
Coast Medical Air Rating
Address: 305 800 Carleton Crt, Delta, British Columbia, Canada, V3M 6Y6
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+1 (604) 298-1130 |
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www.zephyrairsystems.com
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May 11, 2018
At first, I was very sceptical. The presentation was great and very informative. The machine seemed to work well especially seeing the ammonia test but I wanted proof that it would work for my home. The representative was very polite, informative and the manager answered all of my questions to my satisfaction so I decided to risk it any try it out. I initially got the machine because I have a cat and a dog so there is always lots of hair and smell so it seemed like a good idea. What really made me realize how well it works was that shortly after I purchased it my dog got sprayed by a skunk! So you can imagine the smell I had to deal with. I was amazed that the machine filtered out all of the skunk smell so that's when I knew how well this machine really works! That was all of the proof I needed. It works 100% to my satisfaction, I vacuum the pre-filter on a regular basis because it collects lots of hair and it works very well on the smell of my pets. Just had my first service done, the machine looks and works just like the day I got it and this is the reason I would recommend this machine to everyone I know.
Port Coquitlam, BC
We live near a major commuter bridge with the stop & go traffic at rush hour. Since installing the Zephyr we've noticed a significant decrease in diesel soot deposits on the painted interior walls, which were previously hard to keep clean. Also, we keep it near a litter box for the cat and the machine completely takes care of the smell.
Thanks,
New Westminster, BC
May 8, 2018
I have owned the Zephyr XXL since May of 2017. I originally bought the machine because I have problems with my breathing and the doctors are still not sure what they are exactly to call the problem. I had previously had a *** and it was not making too much of a difference. Also it was weird that I had to turn it off anytime I opened the windows and the worst part was the fact that it only did one room at a time. Since I have owned the Zephyr, I noticed a huge improvement in my breathing. I am breathing easier and lighter, and notice a big difference in the cleanliness of my home because I live on a busy street and there is constant traffic. I very much recommend this product to everyone. It seemed a little expensive at first but the fact that it does a fantastic job, improved my breathing and does my whole home instead of one room makes it worth every penny. I just had my first service which was a pleasant experience. The filter was black when I brought it in even though I don't smoke. After the service, the machine looks brand new and seeing a brand new white filter in my machine made me realise how much junk it collected over just one year!
After seeing the performance of the machine and the way it is serviced, gives me even more reason to recommend it to all of my friends and family.
Coquitlam, BC
I was contacted by Coast Medical Air and told they would like to come and give me a free demo of their air purifier and for doing so would receive a gift certificate. As I was looking at purchasing an air filter/purifier, I agreed. The presentation was a good learning experience and explained the benefit of the *** XXL. I was thinking of purchasing a unit that worked with my furnace but the service representative explained that the furnace would simply push air through the venting system and if it wasn't cleaned frequently, the dust would not be removed. It made sense and so I purchased the *** XXL. What a difference it has made to my health and my son's. We both suffer from allergies and now no longer need to take allergy medication daily. I am also noticing that there is less dust - a benefit as I dislike dusting primarily due to my allergies. The air in our home smells good. People even remark on how good it smells in our home. The service representative was great. I have contact Coast Medical Air Inc and spoke with a gentleman who provided more information. Excellent company to deal with. I would recommend this air purifier to anyone who wants to improve the air quality of their home.
It was a pleasure talking to you and we're glad you're seeing the benefits of the *** already!
We bought the air filter 2 years ago and so far the performance has been excellent. They have always sent us the replacement filters with only the cost of shipping. We haven't had the unit serviced because there isn't anyone in the local area but there hasn't been a need to either. It is a well made machine and the company promise of free filters has been honored.
I received the same call as Judy B, from a number that showed up on my call display as Coast Medical: someone (they didn't know whether it was male or female) with my partner's last name had completed a questionnaire for them and they wanted to drop off a thank you gift, and asked whether someone with the correct last name would be at home during the next hour. There was absolutely no mention of a product review, but only of a gift to be dropped off as a thank you. As my partner's name happens to be the name our home phone is registered under, I called the Coast Medical (which turned out to be Coast Medical Air) number back to ask more about it. During this second call, I was told that the person delivering the gift would just ask us to review a new product. They couldn't give me any information at all about how long it might take. I asked whether the gift was for the survey or for the product review, and they said that it was as a thank-you for the survey. However, when asked specifically, twice, the representative finally admitted that we would not be able to accept the gift if we didn't review the product. When I pointed out that the gift was clearly for the product review, the representative said that she was sorry but she only set up the appointments.
The initial call was misleading, and there was absolutely no mention of a product review. The gift, however, was mentioned front and centre, along with its commercial value of $300. Not only that, but my partner steadfastly refuses to participate in surveys.
I am quite sure that we are not and have never been customer with this business. It is also certain that my partner did not participate in a survey. There is a tiny possibility that I did, but my name was not mentioned and I was not allowed to "receive the gift". In any case, I do not appreciate the way the company tried to manipulate me. It is unfortunate that your rating does not allow me to say that the likelihood of me recommending this company is absolutely nil.
Answered the phone because call display showed Coastal Medical and I assumed that a medical clinic was calling to say a family member was ill. I was told due to a survey someone in the household completed last year I was being awarded a gift worth $300 that could be delivered within the hour. I am the only one in my household and I do not typically fill in surveys or enter contests, particularly ones that ask for my home phone number. When I asked what the gift was, I got a non answer, something for the home or vacation worth $300, the representive had different gifts. There was no mention of any product demo. I told them I was not interested and hung up when they started to ask where I lived. Even if I was in the market for an air purifier which I am not, I would not deal with a company that uses this type of deception to try to get in the door.
This person is either using a fake name or more likely it sounds like a competing company giving a bad review because this name does not match our records.If there was no mention of any product demo then how would they know about any air purifier? The odd thing about that, what leads me to believe that it is a competing company, is the fact that many people are not sure what the term "air purifier" means, that is why when our phone staff call, they refer to it as an air filtration system not an air purifier.
I have not used a fakename, and I provided Revdex.com with a photograph of my phone showing the call display of the call I have complained about. I knew the company sold air filtration/purification not from the caller but because I googled their phone number and found pages of similar complaints. Their response further demonstrates the type of company they are.
I'm sorry but the name does not match our records. I apologize for any misunderstanding but if a phone call was received from our company, the staff very clearly mention that the company is Coast Medical Air and that this this is an advertising promotion for the Zephyr air filter system.
Odd how my name is not on a list when they asked for me by name on the call and used the premise of a survey to call someone on the non-call list. On review of my call records, I realized they had not just called once, I answered the fourth call that day. Photographs of all 4 call displays are available.
I received a call from Coast Medical Air yesterday - the caller told me I had filled out a survey on air quality in Vancouver (I have no recolection of this survey, I don't usually do telephone or online surveys). The called said I had won a gift worth over $300, and then went on to ask when I'd be home so they could deliver it. They would not tell me what the "gift" was, and I felt very uncomfortable giving out any personal information or saying when I would or would not be home. This is a very high pressure sales tactic, and I posted this experience on ***.
Thank you Coast Medical Air!!
I had purchased my air purifier Dec 12, 2016 and I am amazed with the difference in my health. I suffer from COPD, it was a big part of the reason I got the machine. After 7 months of leaving it running everyday, I noticed I no longer needed to use my puffer inside the home. I still use it when I got for long walks, especially when I walk up a hill but I have not used my puffer even once in the last 5 months inside the home! I enjoy having a clean home and every time I turned on the vacuum even for a few minutes, I would start having shortness of breath and be forced to use my puffer. For the last 5 months I can actually get all of my vacuuming done without aggravating my breathing. I also notice a big difference in the cleanliness of my home. I used to dust every other day and now I get less dust in one whole week than I used to get in just 2 days. I now clean less often and still have a cleaner home so this really explains why I have a much easier time breathing. It also helps a lot because I also have allergies to dust but dust is dust so I still have some of the allergies now and again because I understand there is no way to get rid of all of it. I have not been sneezing and getting irritated eyes nearly as often and its good because the symptoms became more mild so I don't have to use the allergy pills. The last thing I notice is I have been sleeping much better since I get the machine.
I finally had my first service and filter replacement done and I was very amazed to see how black the filter was after just one year. I do not smoke, I don't cook as often, I do not have any pets, and I live on a very quiet street. To see the filter that black is amazing. I am extremely pleased with the unit and what it has done for my health and my home. I am also very impressed with the service of the unit and the professionalism from the company. I would recommend this product and company to everyone!
Whiterock, BC
It's excellent!
Very nice and knowledgeable Representatives and since both my husband and I smoke in the house this machine works great to eliminate the smoke
Dear Coast Medical Air
My husband (***) suffers from asthma and I (***) am sensitive to second-hand smoke. When we moved two years ago we were pleased to find an apartment that had not been smoked in. However, things changed shortly after when smokers moved in next door and almost immediately second-hand smoke was present in our apartment. *** began having to use his asthma puffer regularly and I sniffled and sneezed daily. On October 15, 2016 we purchased our *** air purifier and noticed a difference almost immediately. 5 hours after plugging in and starting to use the *** the smell of smoke was drastically reduced; and since our purchase and using the ***, *** rarely has to use his puffer and I have stopped sniffling and sneezing due to the smoke. An added bonus which we have noticed is a significant decrease in the amount of dust in our home and therefore no longer need to dust as often.
Tsawwassen, BC
*** &
I found the company misrepresented itself. They gave us a 10 day free trial. They said they would take back the air purifying & cleaning system with no questions asked. We phoned in 9 days to call us back. We left 2 messages and they did not call back. Now they are giving us the run around about taking the machine back. When they did not call back we put a stop payment on the purchase.
Initial Business Response /(1000, 8, 2017/11/24) */
My apologies, I did not receive the first notice otherwise I would have responded sooner.
First and foremost, if we had any sort of notification about the cancellation within the given period, this conversation would not be happening. Second off, asking to deposit the cheque a week after the sale, waiting for the reps to leave the area and then CANCELLING the cheque while still in possession of our property is fraud!
The customer phoned the office and we had a lengthy conversation the day after the sale. He called inform us not to process the cheque yet because they do not have enough funds in that account, they first have to move funds from savings to checking. His exact words were, "I was going to tell the rep but we were having a lot of fun and laughs with him so I forgot to tell him before he left." I clarified that the purchase price was affordable and asked when the funds would be there so we can process the payment. He said they need a week. I double checked that if there are any problems with the machine or getting the funds together that I would have the rep come and pick it up that day because the reps are leaving the area in exactly a week. He assured me that he liked everything about the unit and the money was not an issue and the latest it would be in the account is by the end of the following week (sale happened on Wednesday and our conversation was Thursday).
While I had him on the phone I obviously asked what he thought of the product, few things he liked about it, and if the rep was polite, professional, if there is any part of the presentation the rep could improve, and if there were any questions the rep wasn't able to answer. He said the machine was great, otherwise they wouldn't have got it. The rep was even better, very funny, polite, informative and entertaining. At no point was there any mention of a trial period nor did he address his concern with his worry of the company not being in business to service his account as mentioned in the complaint.
We waited not only until the end of the following week to deposit their cheque, but just incase we even held off over the weekend till Monday, 12 days after purchase. Needless to say, there was absolutely no notice of cancellation. Nothing written, emailed, faxed, or any other form of cancellation until their cheque was deposited and, of course, it bounced.
First and foremost, if we had any sort of notification about the cancellation within the given period, this conversation would not be happening. Second off, it would have been nice to tell either myself on the phone (the day after the purchase) or the rep that was in their home that day about any concerns. Third off, they knew the reps were leaving and waited until the reps left town. Now that there is no one there to pick up the machine, they try to negotiate a better price. Lastly, giving a cheque and having it bounce is fraud and a criminal offence.
Initial Consumer Rebuttal /(3000, 10, 2017/11/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All I want to do is send it back!!!!!!
1
It took two notices for Coast Medical Air Inc. to respond to the Revdex.com.
2
First and foremost if some body would have answered the phone Oct 20 we might not be here?
Second off I did not ask them to not deposit the cheque.
How was I to Know Steven G would leave town so fast, he did say he would be in contact with me before the 10 days were up.
I would have sent it back but Lee W and Eugene L both said they would not accept it.
3
Yes I did phone on Oct 12 and I did tell them I had to transfer funds, other than saying Eskimos should be thankful Steven didn't sell icebox's and air conditioners that's the lengthy conversation.
How can he remember my exact words?
He did not double check with me about the machine or getting the fund together or getting the rep to come back or say he was leaving town.
4
How could I say much about the product I only had it in my possession less than 24 hours.
As for worrying about the company and the product and being there for the stated 25 years that did not happen till the rep did not contact me like he said he would, when the rep did not contact me I goggled Zephyr air purifier I could not find any independent reviews, studies or comparisons also at this time I checked the Revdex.com I was surprised to find that Coast Medical Air Inc. was not accredited, Steven G said they were, my wife also heard that to, this made me feel warm and fuzzy IE I wanted to return it but know-body answered the phone on Oct 20 and two voice messages later (within two hours) did not get a response. When they did not call me back I put a stop payment on the cheque Oct 21, they conveniently waited till Oct 23 then returned my call.
5
Steven G knew on Oct 23 I wanted to cancel the sale he got Lee W involved.
And my cheque did not bounce saying it bounced is like saying Coast Medical Air Inc. Has Integrity.
Second off how was I to know dealing with Coast Medical Air Inc. Eugene L, Lee W or Steven Garrrti was going to turn out like this I thought that they were a reputable company.
Third off again I did not know the rep was leaving town so fast as confirmed when I talked to Lee W on Oct 30, in the recording I have there is a different reason he left town so fast, also Lee is the one that dropped the price, I think by him dropping the price I was suppose to fall all over my self saying I would accept the new deal.
I did say I would send it back.
Lastly the cheque did not bounce I put a stop payment on it there is a difference.
And using the words fraud and criminal offense should you not concerned this applies to you, your rep while in my house with my wife and I lied and omitted important information, after 2.5 hours of high pressure sales tactics and smelling ammonia he brought with him he used for a demonstration I had a migraine headache and was glade when he left, when he did not call like he said he would I re-evaluated my decision to buy this product. I do not believe they will be around to stand by what they have said.
Standards of Revdex.com Accreditation
Build Trust CMA has not done this.
Advertise Honestly CMA has not.
Tell the Truth CMA has not.
Be Transparent CMA is not.
Be Responsive CMA has not.
Safeguard Privacy ?
Embody Integrity CMA does not have any.
So if I have not made my self clear I would like to return this product asap, if that is not agreeable I could put them on an annual payment plan $96.00 per year on or when I receive a new filter prepaid to my address every year.
PS I do not believe CMA Inc. is following the Business Practices and Consumer Protection Act.
Final Business Response /(4000, 12, 2017/12/14) */
The Zephyr Air Purifier has nothing but great reviews from people that own the machine. Not only does it help clean indoor air, it also helps with various aspects of health.
I did not think this was even going to get to the Revdex.com because I have done everything I possibly could to address Roberts concerns, somewhat odd requests, needs and now he is simply using the product while, as he said himself, he's ignoring our calls. This includes the requested letter to guarantee that if all Canada-wide offices shut down he would receive the remainder of the filters, after which he stated he will finally deposit the payment. Once again, his payment was not existent. I have made every attempt to work with him and satisfy his needs but he is now attempting to bully the company to also prepay his shipping which he obviously read in the contract, is covered by the consumer.
As for his statement "Second off I did not ask them to not deposit the cheque."
What was the reason for calling Coast Medical Air the day after the sale? The ONLY reason he called the day after the sale was to tell us not to deposit his cheque right away. Quite contradictory stating "he never asked us not to deposit the cheque". As any business in the world would do upon hearing that, I double checked that there would not be any issues with funding considering the account for which the cheque was given the night before does not have enough money in it.
We did not conveniently wait until the 23rd to deposit the cheque. We did not offer to wait any period of time to deposit the cheque. Robert made the request and (in hindsight) foolishly, we have faith in people being honest so I agreed to that request. Had that phone call not been made, the cheque would have bounced upon being deposited because of a lack of funds. I apologize if this offends you but the cheque did bounce. Now, whether it was because of the reason you state or whether you cancelled the cheque because you did not have the funds to cover the cost, I can't know for a fact. Regardless, it was deposited as per request, and a fee was charged to Coast Medical Air Inc. You can't cancel a purchase by cancelling a cheque. If you do that to a bank, you start off by getting an NSF fee followed up by continuous late charges followed by debt collection. It was rather convenient to ask us to wait to deposit the cheque and just cancel it right before we deposit it.
When a customer calls in, it is standard practice to ask about the rep, machine, questions and concerns. Once again, contradiction on stating "he did not double check with me about the machine" then states "how could I say much when I had it for less than 24 hours". This shows he was asked about the machine. And yes, when someone says something really nice about a rep, I remember to tell that to the rep because not only do I feel great that the rep was well liked, but the rep feel even better when his customers say that they were having too much fun together. This gives them more motivation to get great feedback by doing a great job. Not a single concern was brought up and nothing but good things were said about the representative and the presentation the day after it happened. Now, 6 weeks later, his comments about the presentation and the representative have taken a 180. He was either dishonest with me on the phone back in October or he is being dishonest about it now.
People like this try to take advantage of companies by using their products for free and just returning them. Even though the contract states "You must return the product", we would at least need proof of cancellation via fax, personal delivery, registered letter, or even an email. You can't cancel your contract by cancelling your cheque, that is not how the world works. There is no need to lie to try to prove your case because it is only now that it is being said that "you were glad when he left". We spoke the following day and you had nothing but good things to say about the rep, the product, at the same time as the request was made not to deposit the cheque until you move funds around. None of these concerns were real until you missed the cancellation date.
We trusted you would have sufficient funds to cover the cost, did not happen.
I hoped you were honest about what you thought of the representative, you have said 2 different stories and only one can be true.
We have done everything to work with you, you are now proudly not responding and ignoring our calls.
The product you own MUST be paid for in full and at this point, over half a dozen phone calls and messages left on your phone MUST be returned.
Final Consumer Response /(4200, 14, 2017/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Eugene you should write novels.
I will try to respond in the order you have written them.
The only reviews I can find are on CMA and ECO Health Solutions web sits, these reviews I would consider to be vary bi-est. I am not able to find any independent information, no testing, no studies and no reviews, Revdex.com in B C has CMA at 1 Positive and 2 Negative 1 Customer Complaint? Revdex.com in AB has ECO Health Solutions at 3 Positive and 7 Negative 6 Customer Complaints? Not the great reviews as you state.
Since I have been looking for information on Zephyr air purifiers which is none existent I have seen many more affordable options.
How could you not think it would not get the Revdex.com of B C. On your web site Zephyr advertises a company which has been built on 4 solid core values; Integrity, Accountability, Credibility and Professionalism, Eugene do you or CMA measure up to any of these core values?
My somewhat odd request being that *** I wanted this thing out of my house.
The unit has been boxed up sitting in my basement waiting to be sent back since Oct 22. So no were are not using it.
Eugene, not only is your memory bad you can't read, I have repeatedly in my emails to you have said I will not answer any of your phone calls. as I want your words in writing.
Dec 1st I was led to believe your lawyer was getting involved.
Dec 4th I again asked for a receipt you did not respond.
Dec 8th I again asked still no response and no receipt.
As I have stated before and prepared to under oath in court, your sales rep Steven when he was in my house lied, omitted important information and did not let me or encourage me to read any of the information he had. Steven also said if we changed our minds to call, he was to call us in a couple days, he did not call.
In hindsight I am Glad that I put a stop payment on the cheque, if I had not done that I do not think you would be communicating with me, and no this does not offend me, what offends me is having to keep repeating things because of your memory issues.
Oct 12th do you not remember what I said about your sales rep, I told you that Eskimos are lucky he does not sell Ice Boxes and Air Conditioners that was not meant as a compliment, I said it again when I talked to Lee W on Oct 30th, when he dropped the price to $2400.00. He also claimed it is a class 2 medical device is it?
***, *** Zephyr air Purifiers, Zephyr's Eco Sustainability Fee is a hidden cost the fee is $57.12 plus PST and GST this was not disclosed when your rep was in my house. That is $57.12 plus PST and GST times 24 at today's rate. Not much free about your free filters is there. My wife reminded me your rep said there would not be any cost, free shipping and filters, they would come to our house once a year to inspect the unit, you are now saying that was a lie.
***
I want this thing out of my house, I do not trust you, I do not trust CMA and I do no trust Zephyr.
I am very impressed with their product, the *** Air Purifier. Their sales approach is hard sell, but it is NOT a scam. The company has been selling this product in the Prairies for many years. If it is something you need in your home (most of us do, with all the pollutants) it is top of the line, comes with an amazing warranty and servicing. This company is a participant in the community, involved in the food bank drive and the environment. The sales rep was professional, polite, and extremely knowledgeable. Very interested in my opinion. Did a great demonstration.
I received a phone call saying I had completed a survey and had won a 300.00 gift. Would I be home? I phoned back immediately and cancelled. They sent out a young man of South Asian descent in a red Range Rover within 15 minutes. Very high pressure. Wanted to know all about my personal details. I wouldn't let him in the house. He said he's making a lot of money doing this. Not from me.
I was very disappointed in my recent experience with this company. I received a call promising a free gift "just for listening" and maybe sharing what I might learn from their presentation. I was also given a guarantee of no pressure to buy. I had nothing much to do that day so I agreed to listen even though I am not in the market for an air purifier. I'll be honest and admit that I was mostly interested in the free gift!
The sales pitch was well done with my only comment being that the salesman shouldn't wear cologne when trying to sell air purifiers. But at the end, both the salesman and the company owner pushed me extremely hard to purchase. I was VERY clear that I was not interested in purchasing under ANY circumstances yet the owner continued to pressure me. Thankfully this type of sales pressure just makes me even more determined not to purchase.
So per my agreement to share what I learned about the product, I have no idea if the machine is good or not, but I encourage anyone getting a call from this company to avoid them due to the high-pressure sales pitch and refusal to accept "no" for an answer. Not to mention that the free gift for listening never materialized.
May 5, 2017 I had David *** a representative come in to give a demonstration of the Zephyr Machine. I told him I could not afford the machine unless I could do payments. He said that was fine He said the payments would be 72.30 approximately. I said I could do 75. a month. He said that was fine. I would get a bill in the mail every month. David also said that I had a 30 day trial if I was not satisfied I could return the machine with no questions asked. I have nothing to lose.
Because I didn't have a void cheque I used the credit card my daughter had set up for me. I told David that this is not my card its my daughters, David said that I would get a bill in 30 days after the trial period. I could just pay that. I said ok I will pay it from my *** account.
When I looked at the Credit Card Statement I found I was billed for the whole machine. So when I called I found out that I only had 10 days to return it not 30 to read the back its all in black and white. Unfortunately when David was here I didn't have my glasses to do any reading as a mater of fact I even signed my name on the wrong line.
When I spoke again with Eugene I tried to tell him that David never once said that you get the 30 day trial period if you get the financing or that the whole machine would be billed to the card all at once. I would have understood it they had billed me 75.
I also tried to explain to him that I lost my job temporary while my boss changed offices. They were able to get into the new one quicker than expected however that wasn't the point. I just wanted them to come and get the machine as I felt I was being lied to.
I don't understand why David would tell me one thing and in fact it was something totally different.
Initial Business Response /(1000, 8, 2017/06/21) */
***Document Attached***
To whom it may concern:
On May 5, 2017. After the presentation, I spoke to the customer about her thoughts on the machine and she was interested in it on a payment plan. I had the representative fill out a credit application form. After completing the form he called me back to inform that she does not have a VOID cheque or access to her banking information so that we could fill out a pre-authorized debit form.
I then spoke to the customer again and told her that without that we cannot proceed with the financing application. She then told me that she had a credit card. I informed her that she would have a better interest rate on her credit card than the financing company and she would also her some sort of points on her card to which she agreed and put the entire sum on her credit card so she can pay it off at her own pace, without a set monthly payment and with a lower interest rate.
I personally explained out 10 day cancellation period the same way as I do for many clients. I explained that we do not do trial periods because these machines have been working well for thousands of Canadians but the 10 days is for her and her family to look up our company, 10 days is more than enough to gather online reviews of the machine by people that own it to see what others think of our product. If there was anything David lied about, I would 100% expect you to return it. If it broke tomorrow, even though you would get a brand new machine because its under warranty, I understand there would be some sore feelings and would not hold it against you if you brought it back. But if neither of those are the case, is it fair to say that there would be no other reason for return of the product? She agreed, was happy with the presentation/explanation of the product and the product itself.
Our next conversation included several reasons for wanting to cancel.
Several things we ask as standard procedure if a customer would call to return:
Did the representative do or say anything wrong or inappropriate?
She said no.
Was there anything wrong with the unit?
She said no.
What is the issue at hand?
She explained how she did not want the whole sum on her credit card and she never signed for it. Obviously quite confused, I pulled out her contract (view attachment) and told her that we did not even do a financing application and the whole sum was put on credit card as per our conversation. I also explained how credit (financing application) cannot be paid with credit (credit card she used) to which she agreed and said she knew that. Then I asked if David signed it for her (she said she never signed any agreement) she said no. That when I told her to pull out her copy, which she did, and asked her to read it for me. She did, all part how it was paid on ***, in full.
At that point she proceeded to convince me that the credit card was not even hers and she was not allowed to use it. I asked, if she was not allowed to use it, how come she did? Also, if the credit card was not hers, why is her name on it?
At which point she told me that the reason she can no longer afford the machine was due to loss of employment. I was understanding and apologetic but at the same time it is not my fault that she lost her job.
As she explained in her complaint, we talked about the fact that when she gets het credit card bill she can just pay it at her own pace through her checking account instead of the financing company taking out a monthly payment at a higher interest rate.
I have attached the credit card slip (CC number not showing for privacy reasons) with the sum she paid that day and her signature.
Regards, Eugene
Initial Consumer Rebuttal /(3000, 10, 2017/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
- He never mentioned a pre-authorized debit form.
- I said I had a credit card my daughter put in my name for emergencies for my medications. I was not told about the better rates from the credit card until after I found out that they billed the whole amount to the credit card and I called them.
-I was not told about the 10 cancelation until after I called. I was told I had 30 days trial if I didn`t want it I could return it, nothing to loose right. I said right.
Yes I did mention I lost my job temporarily, but I also said that isn't the point.
I never said there was a problem with the machine. The problem is I was told that I had 30 days trial, never got it. I was told I could do monthly installments and that didn`t happen. The issue at hand is I feel like I was given miss information. What I thought I was signing for and what actually happened are 2 different things.
the credit card information was to prove that I did have an account if I failed to make a payment. that is all. It was never to be billed.
Final Business Response /(4000, 19, 2017/09/11) */
***Document Attached***
To whom it may concern,
I have previously sent a bill of sale and the imprint of the credit card Mrs.e used to pay. Now I have attached the back of the bill of sale which states the return period we have for all customers.
As I have written before, I have spoken with Mrs.e on several occasions. At first she said it wasn't her card (name is printed right on it). Then she said she never paid for it on her credit card but signed up for monthly payment (full sum on bill of sale with *** checked off and imprint of credit card with full amount both with her signatures on them).
Then after I reexplained that she could make the monthly payment though her credit card every month as we discussed the day of the sale, then offered to put her on the monthly payment plan through the financing company we use, she just said she wants to return it.
At that point the unit had been in her home for much longer than our return period, is a used unit, and unfortunately we were not able to take it back.
I have not been able to even get the reason for return (which we would not need if it was during the return period) because when its not one thing, its another. Maybe Revdex.com can help me figure this out.
Please advise if more information is needed.
Regards,
Evgueni *** - Owner
Coast Medical Air Inc.
4261 Hastings St. Burnaby, BC. V5C2J5
P.6042983552
F.6042981130
Final Consumer Response /(4200, 21, 2017/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing new has been said. We went through this before. I said I wanted to return it and have the credit card reimbursed.
I said I didn't want the machine due to the fact I was told one thing or at least led to believe one thing and the opposite is what took place. I was told I had 30 day to return it, no questions asked just to find out I only had 10. I was told I could make monthly payments and that they would send me an invoice. Instead I seen the full amount had been billed to the credit card.
Because of this issue there is tension between me and my daughter and I don't appreciate it.