Coast National Insurance Company

It appears that the customers issue was resolvedIf they have any further concerns they may contact us directlyThank youSent on: 8/5/7:54:PM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI received the refund a few days after I brought this to the Revdex.com's attentionI received my refund in fullThanks for the assistance Regards, [redacted]

Response: Customer was refunded in full on 3/Sent on: 5/4/7:20:PM [redacted]

Customer received what was orderedPlease see further details for the specific services offered throughout the website and store/return policyThank youSent on: 10/11/6:25:PM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Now, Go-Optic adds insult to injury by submitting they offered ANY solutions to my problem and blatantly lying about that in the process The lens prescription was NOT correct Go-Optic ordered me to go to a local optometrist (a bold thing to expect me to do with a competitor) to verify the prescription Though I bit the bullet and humiliated myself by doing that request, I didn't need to; the prescription was so far off as to make the glasses totally unusable According to the optometrist (as I told Go-Optic) though the prescription was close, they did not allow for "Wrap Compensation" meaning the lenses are of the type that wrap around the eyes and face and if not compensated for will cause even a correct prescription to be blurry They NEVER offered to repair the nose pad on the frames, bent so badly I doubt very seriously they could be RE-bent back without breaking, begging a bigger question: How did they go into their packaging for shipping in that condition? Go-Optic never offered to do a thing, except give me a reduced percentage refund for the frames (calling it a re-stocking fee, though how they would re-stock defective frames is questionable) and to charge me return postage This Revdex.com response by Go-Optic is a complete falsehood, and I do not buy into their apology They are all over the Internet as doing this as an ongoing business practice, however unethical, which is a principle reason for my involving the Revdex.com I have already written the cost of this off as a complete loss But I would hope the Revdex.com would investigate further so this does not continue to happen to other unsuspecting victim customers The ONLY way Go-Optic's return privilege would be acceptable is if I simply changed my mind, the prescription and glasses were perfect That NOT being the case, they are making, sending, and charging for an unusable, inferior product But, as I said, they've been down this road of complaints before, many times, and they keep winning because no one, so far, has taken action to stop them Again, in doing research, it is simple to do an Internet search for customer reviews who have been through EXACTLY the same thing I have Thank you ~~~~~ Regards,

It appears the original order was in the color which was selected in the orderIf they're not the right color, they may be returned within days for an exchange as per our returns policyCurrently we do not see this return has been received as of yetTherefore, once the return is received we will provide further updates via email to customerThank youSent on: 10/26/6:02:PM

The merchandise was confirmed as defective and a replacement has been ordered from the manufacturer for your orderUnfortunately it is on a back-order delay with the manufacturer for approximately weeksAs soon as a new one arrives from the manufacturer we will send out your replacementWe sincerely apologize for any delay and we appreciate your patienceThank youSent on: 2/16/7:29:PM [redacted]

We apologize for the inconvenience on your ordersItem availability is subject to change at anytime and is not guaranteed to be available and/or in stockPlease keep in mind that you may also request product availability directly from the product details page before placing an orderIf you do
happen to find another item that you are interested please let us know and we can offer a discount for the inconveniencesThank you for understanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.THEY ARE ONLY PARTIALLY REFUNDING ME, SO I HAVE JUST PAID HALF THE COST FOR ABSOLUTELY NO PRODUCT BECAUSE THEY FILLED IT INCORRECTLY????

Customer was refunded their order on 5/8/in accordance to the returns policy the customer has agreed to prior to placing their online orderSent on: 6/5/7:08:PM

We sincerely apologize for any inconvenienceUnfortunately since this order is over months old we cannot honor a refund at this timeHowever, the item is still under year warranty and can be replaced/repaired under this warranty if defective(See policy on site for details)We appreciate your understandingSent on: 3/31/7:54:PM *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hi there.I have rejected Go-Optics offer
because it does not make me wholeIt does not cover the minimum extra costs I incurred because of their mistake and it does not get me rx glasses that fit my face or fit under the safety equipment I use over top the glasses. My direct costs (Canadian dollars): $to return ship and insure the glasses$Canada Customs handling charges when the glasses were shipped back the second time$Canada Customs handling fees when the wrong glasses were shipped the first time$for the original purchase charged to my Visa account$233.80 My costs to make me whole will be to purchase oval frames and have the Go-Optic lenses reshaped to fit those frames. Go-Optic is in the business of providing health services/product to their clientsThey have a fiduciary responsibility to ensure their clients medical needs are metThey did not do this by getting my order wrong, misrepresenting their product, and their indifference to my requirement for oval shaped glasses ( Round glasses do not fit my wide nose)I continually indicated that the glasses that they sent were round and the wrong size. Go-Optic could have avoided all of the above problems had they classified the shape properly, showed accurate dimensions (according to industry standards), had quality control procedures, and had clarified that the glasses that I ordered were not oval shaped (there was an obvious need to intercede). I am a retired senior on a fixed incomeI do not have $to throw awayI still do not have glasses I can use. Thank you for you attention to this matter!

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I 100% disagree with their inspection When I called Customer Service upon receipt, explained the issue, I was told, "thats an easy fix, I can bring to my opticial who will fix it, he understood the issue." I spoke to a supervisor who insisted in repeating their return policy and the charge of the restocking fee I asked to talk to a manager, he said he doesn't have a boss I ask for the CEO, he said the CEO doesn't work their...its only him I then filed a report through their website and got not help I turned to you because as I started to search the internet for the CEO of that company, I found many similar complaints This must be addressed by you I am due the restocking fee for a defective frame which you can tell from the attached photos Please note the nose bads, note the curvature of one side of the nose pad...it sticks out more than the other side Thus when I put it on my face its at a severe angle.
Regards,
*** ***

Product availability is never guaranteed and subject to change at anytimeUnfortunately the restocking fee, which is disclosed in the returns policy, cannot be waived if customer returns merchandise for a refundWe apologize for any inconvenienceIf you have any further questions or concerns
please let us knowThank youSent on: 6/11/6:00:PM

We apologize for any inconvenience with the merchandiseWe were doing our best to offer a solution to the customer but customer was unwillingThe nose piece was not defective as explained and could have been adjusted if desiredThe lenses were not incorrect, but we were still willing to work with
the customer, but again, they were unwillingSituation ultimately led to customer cancelling their order for a refund, therefore it was processed in accordance to the policyUnfortunately, we are cannot issue a refund for the lenses because they were accurate and even though we were willing to work with the customer on a new pair, we were unable to offer a refund for them since they are no longer usable and cannot be resoldAgain, we apologize to the customer for any inconvenience and we hope they understand the reason a refund was not honoredIf you have any questions, please let us knowThank youSent on: 10/15/7:40:PM

We're sorry you were told elsewhere that they were not able to make the glasses how you intendedWe cannot comment on what other stores offer in this respectHowever, we are able to install progressive lenses in them, they would be the short design progressive lensesIf you're interested in this,
please let us knowThank youSent on: 2/27/8:06:PM Sent by:

Unfortunately the availability of the items may change at any time from the manufacturerWe handled the refund as per our policies -- Lenses are non-returnable/non-refundable as per the returns policySent on: 7/1/7:36:PM

We're sorry for any inconvenience, but unfortunately we cannot help the fact that there is glare in your lenses when you are in a lighted areaYou may want to consider adding anti-glare coating to help with thisIf you have any further questions or concerns, feel free to let us knowThank you!
Sent on: 11/17/6:53:PM

We're sorry for any inconvenience you've experienced with your merchandiseWe will need for you to return the merchandise so that it may be given proper attentionWe do honor a day warranty as per our policy which may be found on our websiteIf you need any further assistance with your
exchange, please let us knowOur operators are here 24/Thank youSent on: 12/16/8:46:PM

Response: The frames are in fact oval, since they do not have the same size vertically as they do horizontallyAlso, an image was clearly shown online at the time of orderWe understand the customer received the incorrect size originally, however, the merchandise was returned, and the correct size was sent back to themThis issue is now resolvedIf customer has further issues with the merchandise ordered, they may return them according to the returns policyThank you for your timeSent on: 11/7/6:30:PM