Coast National Insurance Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11825078, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Re: Go-Optic.com Thank you for discussing this case with me on the phoneI was just made aware of the business’s response on your website dated 12/16/2016. This dispute continues to be open, and completely unresolved by the business. The business responded that I needed to return the merchandiseI had already returned the merchandise to them once and I returned the merchandise a second time and it was received by them on December 5, 2016. I just got off the telephone with Jeremiah at their facility in Lomita, CaliforniaHe states that they sent the frames back to the manufacturer and they also refused to repair themHe does not have any documentation of any correspondence with manufacturer, any notes from the manufacturer, and refused to provide me with any contact information with the manufacturer so that I could follow up with them on my ownHe told me that all of the interactions with Mykita were done by telephone and he has no documentation of any of thisHe has no shipping documentationI asked for his assistance in contacting Mykita so that I could discuss this with the manufacturer When calling into customer service, they state that this is a recorded lineI asked for a copy of our recording because I found it to be so unbelievable, and he told me that his particular line was not recordedWhen I asked for permission to record him telling me that he had no documentation, rather than saying anything he just hung up. What I suspect really happened was that they made no attempt whatsoever to return my frames to Mykita, as there is no paper trail of any correspondence between them and MykitaThese frames were purchased in July and now seven months later I still don't have working frames After our conversation, I received emails from Go-OpticOne says they just received my frames from me, even though I FedEx’d them months agoThe next says they are returning the frames, and the ‘repair’ section is completely blank, as if they didn’t do anything. I would recommend that anyone buying expensive frames shop elsewhere. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received the refund a few...

days after I brought this to the Revdex.com's attention. I received my refund in full. Thanks for the assistance.
Regards,
[redacted]

Customer received what was ordered. Please see further details for the specific services offered throughout the website and store/return policy. Thank you. Sent on: 10/11/2017 6:25:59 PM

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Customer returned damaged/abused merchandise therefore the return was refused. This merchandise was sent in brand new condition, and was received used. This goes against the returns policy customer accepted prior to placing their order. Sent on: 5/4/2017 7:17:16 PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Now, Go-Optic adds insult to injury by submitting they offered ANY solutions to my problem and blatantly lying about that in the process.  The lens prescription was NOT correct.  Go-Optic ordered me to go to a local optometrist (a bold thing to expect me to do with a competitor) to verify the prescription.  Though I bit the bullet and humiliated myself by doing that request, I didn't need to;  the prescription was so far off as to make the glasses totally unusable.  According to the optometrist (as I told Go-Optic) though the prescription was close, they did not allow for "Wrap Compensation" meaning the lenses are of the type that wrap around the eyes and face and if not compensated for will cause even a correct prescription to be blurry.  They NEVER offered to repair the nose pad on the frames, bent so badly I doubt very seriously they could be RE-bent back without breaking, begging a bigger question:  How did they go into their packaging for shipping in that condition?  Go-Optic never offered to do a thing, except give me a reduced percentage refund for the frames (calling it a re-stocking fee, though how they would re-stock defective frames is questionable) and to charge me return postage.  This Revdex.com response by Go-Optic is a complete falsehood, and I do not buy into their apology.  They are all over the Internet as doing this as an ongoing business practice, however unethical, which is a principle reason for my involving the Revdex.com.  I have already written the cost of this off as a complete loss.  But I would hope the Revdex.com would investigate further so this does not continue to happen to other unsuspecting victim customers.  The ONLY way Go-Optic's return privilege would be acceptable is if I simply changed my mind, the prescription and glasses were perfect.  That NOT being the case, they are making, sending, and charging for an unusable, inferior product.  But, as I said, they've been down this road of complaints before, many times, and they keep winning because no one, so far, has taken action to stop them.  Again, in doing research, it is simple to do an Internet search for customer reviews who have been through EXACTLY the same thing I have.  Thank you.  ~~~~~
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear belowat this point I just want a refund it's been 6 months with them holding my money and having no sunglasses. I find it extremely unfair they are allowed to take advantage of me like this. Please let me know when I can expect a refund  Regards,
[redacted]

It appears that the customers issue was resolved. If they have any further concerns they may contact us directly. Thank you. Sent on: 8/5/2016 7:54:02 PM

We're sorry for any inconvenience, but these are budget items, and lenses are included actually, but customer opted out of it. We can make lenses for them, not sure why the eye doctor wouldn't. Unfortunately we cannot comment on services offered elsewhere, but we can add lenses to them if desired....

Unfortunately the restocking fee will not be waived for this reason, we apologize. Next time consider having us add the lenses so there won't be issues like this with other places? Thank you. Sent on: 8/21/2015 5:43:14 PM

Response: Customer was refunded in full on 3/30. Sent on: 5/4/2017 7:20:34 PM [redacted]

Response: Customer received what was ordered, including the original order which was returned for an exchange. Customer was charged the processing fee for the 2nd exchange request, as non-recoverable expenses were incurred. Please see further details for the specific services offered throughout the...

website and store/return policy. Thank you. Sent on: 10/11/2017 6:24:59 PM

We are unable to locate a record for [redacted] for order [redacted] Sent on: 6/5/2015 7:06:55 PM

It appears the original order was in the color which was selected in the order. If they're not the right color, they may be returned within 30 days for an exchange as per our returns policy. Currently we do not see this return has been received as of yet. Therefore, once the return is received we...

will provide further updates via email to customer. Thank you. Sent on: 10/26/2017 6:02:41 PM

A refund was issued on 12/6 for the order/return. Any fee's or non-refundable merchandise was processed according to the returns policy which has been accepted by cardholder. Please see: [redacted] Any further questions please let us know. Thank you.
Sent on: 12/22/2016...

7:53:46 PM

The merchandise has been inspected upon return and was not considered defective. If you would like to dispute our decision, please contact [redacted] with information on why you believe a full refund is due. Thank you. Sent on: 3/10/2017 6:53:50 PM

The merchandise was confirmed as defective and a replacement has been ordered from the manufacturer for your order. Unfortunately it is on a back-order delay with the manufacturer for approximately 2 weeks. As soon as a new one arrives from the manufacturer we will send out your replacement. We...

sincerely apologize for any delay and we appreciate your patience. Thank you. Sent on: 2/16/2017 7:29:38 PM [redacted]

We apologize the frames ordered were no longer available. In the future you may order the Request Product Information link on the order page to confirm availability before you order. As advertised on the website: "Certain items must be ordered or drop-shipped from the manufacturer. Therefore, the...

availability of a product is subject to change at anytime." (http://www.go-optic.com/shipping-info) Also, it appears that on 10/27 an email was sent to notify you that the item was removed from the order for this reason. Unfortunately we cannot alter your order. Again, we apologize for any inconvenience and if you have any further questions or concerns please let us know. Thank you. Sent on: 11/17/2016 6:50:37 PM