Coast to Coast Relocation, LLC.

Complaint: [redacted]
I am rejecting this response because: It doesn't cover the agony and unscrupulous nature of doing business with this company, along with additional charges for items previously included in the Estimate and damage they caused during the Delivery.  As I stated in my original Complaint, my wife and I; both Senior Citizens, assumed we were dealing with Professional Motor Freight Carriers.  I am 68, and I have never heard of Estimating a Move without seeing it.   If we had known we would have not selected this company for the job.    Sounds like a Low Ball Bid to me.  So, there is the $ 200 I negotiated on the phone with "Kevin" a co-owner of the company.   I know the Driver knew about this since I spoke with him the day of the delivery.  However, there is the $ 150 surcharge for the Armoire which was included in the original Estimate.   Also, there is the EXTRA $200 for Materials and Packing Charge?   Finally, the Driver that delivered the LOAD, hired assistants from [redacted], and they damaged the Living room BLINDS and put a Hole in the Master Bedroom wall while delivering the Load.   I still find it Unbelievable that the Load went from 500 cu ft to 1000 cu ft?   I am willing to negotiate but not take a beating for $200.  
Regards,
[redacted]

Ms [redacted] did speak with [redacted], one of our sales reps here at Coast To Coast Relocation. There was a partial commitment made between the customer and Coast To Coast. No services were rendered and her deposit was refunded.

Good Afternoon, Mr. Bernstein Your claim has already been processes with our claims dept. It takes some time for them to evaluate the damage. Also in addition to the watch. The company has no reason why to steal a watch. The Gentlemen in our staff are very professional. We have touched base...

with the claims dept. In regards to the watch and damages we just ask you give us some time we will not ignore you. I apologize for the inconvenience and we will ask the claims dept to contact you once again.

Complaint: [redacted]
I am rejecting this response because:There are major concerns missing from the business reply.  Number one:  the load was drastically over evaluated.  From 865 cu ft. to 1500 cu ft.  The load at arrival was measured by the driver and I and it was much closer to the original estimate of 865 cu. ft.   There was also a charge of $1200.00 to wrap tape and blankets around the items. They also charged outrageous prices for the boxes used to cover the glass.   My check did not bounce.  I stopped payment because Coast to Coast relocation did not address the concerns at time of delivery.  My wife and I called at least a half dozen times to try to resolve the overcharges but no one every called us back.  I signed the contract at the origin location under duress because I had to leave the next morning and the house was going on the market.   I was over a barrel and they knew it.   I am working with a representative at this time to try and resolve the issue.   So far we are still very far apart on the negotiations.  I was drastically overcharged for this move and will continue this complaint as long as necessary.   This is not the way to conduct business.  One more thing,  I was told by the foreman loading the truck that I should have read the "fine print" and I would not have been surprised by the increase in charges from the estimate (which was supposed to be binding).  This has been emotionally draining for my and wife and I and hope to get this resolved or do whatever the next step may be.
Regards,
[redacted]