Coastal Roofing

Initial Business Response / [redacted] (1000, 5, 2016/12/20) */ [redacted] Good evening, [redacted] , called me about his roof shortly after it was completed within weeks and I responded quickly by visiting him and doing a roof inspection as requested by [redacted] , not once but twice I went backIn results of doing so I found no issues with the roofHe mentioned to me that water runs off the gable end of the back left side of roofI asked [redacted] if there was a leak happening on the inside of his house and he replied by saying "no but the water did not run off the roof this way before" I then told [redacted] that it could have been because of heavy rain and the way the wind was blowing at the time when he observed this and that this could very well happen on a sloped roofI'm willing to go out and do a third roof inspection however I'm very convenient that this is not a workmanship or manufacturer issuePlease feel free to contact me I would really like to resolve this matter for [redacted] Best regards, [redacted] (***) [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/12/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) It would be better if [redacted] came out to my house when it is raining and he can see the problemthe last time it rained there was about two feet of muddy water splashed up the side of the house where this is happeningI have watched water come off the side of the roof while its raining and I don't recall any wind Final Consumer Response / [redacted] (2000, 11, 2017/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] IS PROPOSING TO COME OUT TO MY HOUSE ON JAN(PENDING) WEATHERTO SEE WHAT CAN BE DONE Final Business Response / [redacted] (4000, 9, 2017/01/06) */ Good morning, yes that is not a problem for me to go out to [redacted] 's house on a day it is rainingIf you could have [redacted] call me and arrange a time on a day it is raining I'll come out and have a look and do our best to get this problem resolved for him Thank you, [redacted] (***) [redacted]

Ms [redacted] cancellation letter was received along with the letter from her Medical DoctorThe contract signed states “If you die or become permanently disabled, you or your estate may cancel this Agreement and receive a partial refund of your unused membership feePermanent disability means an injury which impairs the physical and/or mental ability of a member to exercise for the remainder of the member’s life to cancel this agreement based on permanent disability, you must provide letters from two (2) different physicians, i.eM.D.’s licensed to practice medicine by the Texas Medical Board stating that you are permanently disabled, according to the definition of permanent disability as set forth herin” (see attached contract)Ms [redacted] diagnosis letter from her M.Ddoes not state permanent disability, not being able to exercise now or in the futureBut does state that she may not life anything over pounds or do crossfit training(see attached letter) We offer group fitness classes where the instructors are trained to offer help and modifications for each member if needed, but the member chooses his or her weight accordinglyAdditionally, Ms [redacted] letter from her M.Dalso states hamstring stretching and extension stretching for lumbar spine, quad strengtheningOne of the classes offered at STW is PSR/Stretching/YogaThis is a class where yoga and stretching are performed which is a recommendation from Ms [redacted] M.DBoth training centers also offer an open gym area with cardio equipment, free weights and machines that can be used as wellMs [redacted] membership will not be cancelled at this timeHowever, if she submits a letter from her M.Dstating that she can no longer perform any exercise now or in the future we can review and consider this for cancellation

Ms. [redacted] emailed Member Service requesting a relocation cancellation on Friday, August 7, 2015. On Monday, August 10, 2015 a response was returned with a copy of the back of her contract directing her to the relocation section of the contract. According to the contract proof... of relocation must be mailed with the cancellation letter as well as a $50 relocation fee. (Emails and contract attached)Ms. [redacted] ’s cancellation letter was received on August 17, 2015 stating that she would like her membership cancelled due to a met contract obligation and not requesting cancellation due to relocation. According to her contract, the obligation term would not be met until April 2016 and a cancellation denial letter was mailed on 8/19/15 stating this. (Cancellation letter and contract attached)Another email was sent to Member Service stating that Ms. [redacted] sent in the certified letter and was still charged. She also stated that she requested the charges reversed. The cancellation policy was emailed to Ms. [redacted] again and she stated that she had moved as well as sent in a letter of cancellation. An explanation of why the cancellation was denied was sent in response from Member Service on Friday, October 2, 2015. (Emails and contract attached)On October 8, 2015 a letter with the required relocation cancellation proof was received. All contracts state that there is a 30 day cancellation fee and cancellation takes effect 30 days from postmark date on certified letter after next draft date. The last draft date on Ms. [redacted] ’s membership was 10/15/15. The relocation fee was not sent in with the letter and Ms. [redacted] was contacted through email on October 14, 2015 requesting the fee. Ms. [redacted] responded today, October 15, 2015 that the fee could be drafted. (See attached email)We will not be issuing a refund for the October membership dues or the $50 relocation fee due to the contract policy and procedures are clearly stated in the contract as well as emailed to Ms. [redacted] on twodifferent occasions. We consider this matter closed.

Complaint: [redacted] I am rejecting this response because: This case is still open Coastal was scheduled to be here last Fri AM they did not come and sent me an email at 11:saying that they would reschedule The case is still open Thanks Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I reject these terms comments at terms at this time Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Reason 1) First Letter was to inform that that the surgery was being done (simply an informative one)I replied with their request and sent discharge instructions (See attachement).Reason 2) Does the education level of the person who denied the cancellation outweight that of a board certified surgeon? Reason 3) Does this same person, who denied this claim, make decisions on all cancellation requests based on medical/surgical reasons? Reason 4) If so, would recommend that further investigation be done to see if this was done to people with even more conditions, who may have had longer contractsReason5) If found in impropriety, recommend refunds to all those customers who were made to pay dues, regardless of medical conditionReason 6) I am still recovering from this surgery (post week discharge) and not able to participate in most events that this gymnasium has to offer other than weight lifting Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:AgainI did not sign up to take Yoga I did not sign up for a membership to stretch I tried every modification I could do in the classes and I was still in severe pain and unable to do most activities I am doing physical therapy now I do not have time to also come to your gym to stretch I would never be able to attend a 6pm class I work from 8:to So I am not sure what part of this is confusing you I am simply unable to participate in your classes and you are being completely ridiculous trying to hold me to a contract As you are well aware already, because I notified you prior to signing the contract, I am moving in August So again, I have to do physical therapy in the meantime and will be unable to also come to your gym to stretch Regards, [redacted]

Complaint: ***
I am rejecting this response because:
Coastal workers appeared at my residence at 7:am FriMay 2, They were here until 8:amThey addressed the issue of the cracks in the scupper that was causing the leaks into my homeHowever they did not address or fix the nail pops that they promised to fix in the company's letter dated April 10,
Regards,
*** ***

We regret the miscommunication that occurred during this processNo manager is authorized to accept cancellation or issue refundsAll cancellation requests should be directed to our member service department via email ***The week challenge program is organized by a
group in California and facilitated by STW Krav MagaA refund of $for the week challenge has been issued (please see attached refund receipt)

Complaint: ***
I am rejecting this response because:I did not join Krav Maga to take a weekly yoga class in the middle of the day nor did I leave a gym just to sign up for a small area open gym at your facilities I am extremely busy with work and was not seeing results with a regular gym so I jpined your facility for the high intensity classes you offer I have to take physical therapy, that I pay for I cannot go to physical therapy then randomly come to your open area of your gym just to appease your contractual obligations Again, I am not trying to just get out of my contract, I CAN'T DO IT ANYMORE And I find it morally corrupt of your company to hold me to my contract because I can "take a yoga class"
Regards,
*** ***

Mr***’s medical cancellation was denied due to not meeting the medical cancellation criteria set forth in the membership agreementMr***’s states that he was not aware that the medical cancellation was deniedThe cancellation letter was received on October 24, but did not
include the require letter from a medical doctorA cancellation denial letter was mailed on October 26, notifying Mr*** that he would need to submit a letter from his medical doctor according to his membership agreementThe letter was received on November 6, However, the letter did not meet the medical cancellation criteria and a medical denied email was sent with the directive to contact member service for a medical freezeMr*** claims that he was not aware that the medical cancellation was denied when in fact there were multiple forms of correspondenceWe have attached Mr***’s membership agreement (front and back), membership memorandum of understanding, letter submitted for cancellation as well as both letters of correspondence and email from American Payment Services and Member ServicesAt this time Mr*** has paid off his membership, has been cancelled and will be taken off all contact listsWe will not reimburse Mr*** the dues paid for December, January or February and do not consider this a valid complaint and consider this closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I still don't care for it, but agree to let it go
Regards,
*** ***

Complaint: ***
I am rejecting this response because: You are using information completed by a minor (email address and contact phone number) We went up to the business location before reporting to Revdex.com and were told that they cannot accept a change/verification of card charged for revolving payment but could not/did not identify the business which presents as a collection agency The lack of your customer service and response shows that your idea of resolution is stating what the customer's responsibility is-I suggest when you only need a parent signature on a form that you as a business owe it to your minor customers to:AEnsure you have Parent/legal guardian contact informationBHave someone from the facility call their CUSTOMER to express there is an issue with card on file and allow a few business days for the CUSTOMER to take care of ensuring you have good card information-apparently there is no time given for this AGAIN ON AN INITIAL ISSUE-not a good business practice.CStrive to be better and have some decorum of Customer Service since you are a Service Based Business.The only resolution I have received, based on this unacceptable response is that the business collecting the funds is a direct 3rd party service that collects payments so I should not see a negative effect on my child's credit score and an number to check what account number/expiration date is being used on the card (FYI good card number, Bank issued new cards due to update to chip technology before needing new cards issued (LOOK AT YOUR OWN FORM) before the expiration date listed on the card
Regards,
*** ***

We do not consider Ms*** complaint legitimateWe have attached the membership agreement signed five times and initialed times by Ms*** as well as an imprint of the credit card on file for monthly dues givenThe claim that the contract is done in class is not accurateWe have
attached all email correspondence between Member Services, *** *** and Ms***According to the contract Ms*** does not qualify for cancellation at this timeThe address shown on this form as well as what we have on file is San Antonio and the city of San Antonio is not under FEMA protectionWe will not cancel Ms*** membership and consider this matter closed

Complaint: ***
I am rejecting this response because:I just want to cancel my membershipI shouldn't have to go through all this for something so minorIf you don't want to agree upon the terms that I want then I will be forced to take legal action because I'm in no state to continue going back and forth with something as I said so minor.
Regards,
*** ***

Ms***’ medical letter from her Primary Care Physician requesting that her membership be cancelled was received on January 26, (see attached)According to the membership agreement that Ms***’ signed (see attached), in order to qualify for a medical cancellation, the member must
submit a letter from an M.Dstating that they can no longer participate in any exercise program due to permanent disability. The letter that was submitted did not meet this requirement. Additionally, the letter is also not on the physician’s letterhead. Unfortunately, we have members falsify documents in an attempt to cancel their contracts when they do not meet the requirements. We are not saying that this is the case with Ms***, but we will need to have her letter on official letterhead as we do all other medical cancellation letters. We have gone above procedures and reached out to Dr*** *** office to confirm the letter but have not heard back. Due to the fact that Ms***’ letter did not meet the medical cancellation criteria stated on the membership contract she was offered a downgrade to the fitness program which offers a range of low impact fitness classes. Ms***’ was aware of her condition when she joined the training center in August and understood the classes that fell under the membership plan she chose so we are a little confused as to why this is now an issueWe will certainly grant the cancellation request once a letter is submitted meeting the medical cancellation criteria stated above as well as in the membership contract

Krav Maga self-defense system is the same as any other martial arts system in that there are levels that must be completed and tested to move upAll of our new members/students are given this informationAdditionally, they are given a Krav Maga curriculum book at the time of joining that shows each level and all techniques that must be mastered and tested on to complete each levelOur fitness program has been the same for years and is based on a personal training type group, team fitness programTrainers are on the floor working with members and talking them through the exercise techniques, explaining the equipment being used as well as making any corrections if necessary. Attached you will find *** *** membership agreement (front and back), membership memorandum of understanding, class check in history, notes from American Payment Services (billing company), notes from *** *** membership advisor *** *** as well as a detailed timeline beginning with when *** *** became a member until current dateIn this timeline you can see that *** ***, at no time, attempted to contact STW Member Service department or had any conversations with his membership advisor or discussions with any manager on site about his current complaints and reasons for requesting to cancelIt seems that *** *** only reason for wanting to cancel on 1/24/was because he claimed that he was no longer employed and could not afford to pay his monthly dues*** *** did say that he would call American Payment Services back when he was able to set up a payment arrangementAgain, there have been no conversations with anyone regarding *** *** unfounded accusations against our companyAdditionally, with *** *** membership, there are at least classes per day between Krav Maga and fitness at each location that he can choose to attend as well as a fully equipped gymThe claim that our company is misleading is not justEven though *** *** does not qualify for cancellation at this time, we will agree to cancel his membership agreement once he pays his past due amount of $as well as 50% of his remaining obligation of $(which is $290.25) by Friday, March 9, The total of $can be paid by calling American Payment Services at 1-888-493-

Ms*** states she understands the terms agreed upon when signing the contractHer reason for cancellation is not accepted under the terms of her agreementAs stated in our previous response, the statement on the bottom right of the contract, next to her signature, states “Non-use of the center’s facilities does not relive you from your payment obligations”Ms*** membership will not be cancelled and we consider this matter closed

Mr *** was contacted on 4/25/that due to the extreme wind conditions on *** *** *** his job was to be postponed until early the following week On 4/29/Mr *** was contacted again by e-mail updating him on the status of his job Due to the extreme winds again yesterday and the pouring rain today he was informed his job is now scheduled for tomorrow or Friday at the latest barring unforseen weather conditions Thank you

When a membership agreement is filled out for a minor, the parents' contact information should be given Unfortunately this did not happen in this case so when American Payment Services attempted to contact Ms*** to notify her of the default they were unable to In a show of good will we will reverse the service charge fee of $ I have updated the email address on the membership to reflect the correct email for Ms*** Due to the new privacy act law for credit card information, the front desk associate does not have access to the member's account information We will be happy to check that personally if Ms*** would like to contact *** *** at *** As a reminder, if there are any future changes in the billing or contact information for Ms*** she may contact our member service department at ***, the front desk associate can accept this information or she may call American Payment Services