Coastal Roofing

Complaint: ***
I am rejecting this response because: My income and family are impacted by this and it is not related to my mailing address zip code
as Ms*** assumes without asking for specificsI would like to see the part of the contract detailing disaster relief procedure this company offersIf that's not available, my request needs to be honored.
Regards,
*** ***

Mr *** originally originally contacted our office on or about 11/7/regarding this issue At that time he met with our foreman, *** ***, to discuss his concerns and was told that we would fix only warranty issues and the additional work would be at a cost to him According to
our records, Mr *** again contacted our office on 1/19/asking for all items to be addressed under warranty and was told again if he wanted us to come out we would repair only warranty items and the rest would be at an additional charge He did not contact our office again to schedule the warranty work to be completed After receiving the Revdex.com complaint, Mr *** was immediately contacted that day to set an appointment to meet with owner, *** ***, to further discuss the situation I have attached the letter sent to Mr *** by e-mail detailing the meeting on 4/4/ To date, we have had no response by phone or e-mail from Mr *** to schedule warranty work to be done

The training centers do not have access to the member’s billing informationThis is why Ms*** was given the number to American Payment Services, our billing company to contact them regarding the card on fileAmerican Payment Services did attempt to email the member by using the email
provided on the contract. This email was returned as undeliverableOn 12/21/there was a voice mail left on the telephone number provided on the contract as wellMs*** emailed our Member Service Department through the STW website on 12/31/Our Member Service representative responded to her email providing her with the phone number to American Payment Services, as they do not have access to the member’s billing information eitherUnfortunately the email that Ms*** provided was incorrect, so this delayed the responseHowever, the correct email was at the bottom of Ms***’s email, so we were able to resend this to the correct email addressAll documentation of said emails and notes on the account made by American Payment Services, as well as a copy of the original membership agreement, has been providedIt is the member’s responsibility to notify us of changes to their card on file by coming into the training center, or calling our billing companyThere will be no negative report on Mr***’s credit due to thisMs*** will need to contact American Payment Services to update the billing account information, or come into the training center, and the front desk associate can take the new card information and submit it for her

Expectation was I would revive all access to classes for krav maga fighting but they stoped at a level with not allowing me to attend level or classes this was not mentioned before sigining the contract I was told I would have personal training style fitness with my sales person *** *This is just to name a few examples

We will not address this complaint until we are provided complete details on the allegations that *** *** has made

Complaint: [redacted]
I am rejecting this response because: this business has a track record of cheating the consumer I will not accept thier response and only wish I had read...

the reviews with yelp and Google before joining such a horrible organization I will warn any body else who ever thinks of joining stw krav maga.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I reject these terms comments at terms at this time.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Again. I did not sign up to take Yoga.   I did not sign up for a membership to stretch.  I tried every modification I could do in the classes and I was still in severe pain and unable to do most activities.  I am doing physical therapy now.  I do not have time to also come to your gym to stretch.   I would never be able to attend a 6pm class.  I work from 8:30 to 6.  So I am not sure what part of this is confusing you.  I am simply unable to participate in your classes and you are being completely ridiculous trying to hold me to a contract.  As you are well aware already, because I notified you prior to signing the contract, I am moving in August.  So again, I have to do physical therapy in the meantime and will be unable to also come to your gym to stretch. 
Regards,
[redacted]

We are a little confused and are not trying to be difficult as we do want to assist Ms. [redacted] and help her in her recovery. According to the letter, Ms. [redacted]'s MD recommends no lifting in excess of 30 pounds, no strenuous exercise and does recommend stretching. We have the types of classes Ms. [redacted] can take and trainers on staff to help set up a program that would benefit. The yoga class offered is not in the middle of the day, but at 6 o'clock in the evening. We also offer a wide range of other classes in where our instructors do give low impact modifications for many of our members. Due to this we will not be cancelling Ms. [redacted]'s membership.

Ms. [redacted] emailed Member Service requesting a relocation cancellation on Friday, August 7, 2015. On Monday, August 10, 2015 a response was returned with a copy of the back of her contract directing her to the relocation section of the contract.  According to the contract proof...

of relocation must be mailed with the cancellation letter as well as a $50 relocation fee.  (Emails and contract attached)Ms. [redacted]’s cancellation letter was received on August 17, 2015 stating that she would like her membership cancelled due to a met contract obligation and not requesting cancellation due to relocation. According to her contract, the obligation term would not be met until April 2016 and a cancellation denial letter was mailed on 8/19/15 stating this.  (Cancellation letter and contract attached)Another email was sent to Member Service stating that Ms. [redacted] sent in the certified letter and was still charged.  She also stated that she requested the charges reversed.  The cancellation policy was emailed to Ms. [redacted] again and she stated that she had moved as well as sent in a letter of cancellation.  An explanation of why the cancellation was denied was sent in response from Member Service on Friday, October 2, 2015. (Emails and contract attached)On October 8, 2015 a letter with the required relocation cancellation proof was received.  All contracts state that there is a 30 day cancellation fee and cancellation takes effect 30 days from postmark date on certified letter after next draft date.   The last draft date on Ms. [redacted]’s membership was 10/15/15.  The relocation fee was not sent in with the letter and Ms. [redacted] was contacted through email on October 14, 2015 requesting the fee.  Ms. [redacted] responded today, October 15, 2015 that the fee could be drafted. (See attached email)We will not be issuing a refund for the October membership dues or the $50 relocation fee due to the contract policy and procedures are clearly stated in the contract as well as emailed to Ms. [redacted] on twodifferent occasions. We consider this matter closed.

Ms. [redacted] cancellation letter was received along with the letter from her Medical Doctor. The contract signed states “If you die or become permanently disabled, you or your estate may cancel this Agreement and receive a partial refund of your unused membership fee. Permanent disability means an...

injury which impairs the physical and/or mental ability of a member to exercise for the remainder of the member’s life…to cancel this agreement based on permanent disability, you must provide letters from two (2) different physicians, i.e. M.D.’s licensed to practice medicine by the Texas Medical Board stating that you are permanently disabled, according to the definition of permanent disability as set forth herin” (see attached contract). Ms. [redacted] diagnosis letter from her M.D. does not state permanent disability, not being able to exercise now or in the future. But does state that she may not life anything over 30 pounds or do crossfit training. (see attached letter) We offer group fitness classes where the instructors are trained to offer help and modifications for each member if needed, but the member chooses his or her weight accordingly. Additionally, Ms. [redacted] letter from her M.D. also states hamstring stretching and extension stretching for lumbar spine, quad strengthening. One of the classes offered at STW is PSR/Stretching/Yoga. This is a class where yoga and stretching are performed which is a recommendation from Ms. [redacted] M.D. Both training centers also offer an open gym area with cardio equipment, free weights and machines that can be used as well. Ms. [redacted] membership will not be cancelled at this time. However, if she submits a letter from her M.D. stating that she can no longer perform any exercise now or in the future we can review and consider this for cancellation.

We do not consider Ms. [redacted] complaint valid. The member service department received an email on May 15, 2017 requesting cancellation due to time restrictions as well as lack of transportation. An email reply was sent on May 16, 2017 with details regarding conditions in which cancellations are...

accepted. (Emails attached) The only email received was requesting cancellation and did not request a freeze as well. The contract signed by Ms. [redacted] (attached) not only states the conditions for cancellation but also that non-use of the center’s facilities does not relieve the member from their payment obligations. Ms. [redacted] spoke with American Payment Services on June 21, 2017 stating she mailed in cancellation documents, which we do not show record of receiving. Additionally, APS gave Ms. [redacted] the cancellation qualifications once again letting her know that she did not currently qualify for cancellation under the terms of her agreement. Ms. [redacted] membership will not be cancelled due to the fact that she signed four times and initialed 14 times agreeing to the terms, policies and procedures. We consider this matter closed.

Complaint: [redacted]
I am rejecting this response because:Reason 1) First Letter was to inform that that the surgery was being done (simply an informative one). I replied with their request and sent discharge instructions (See attachement).Reason 2)  Does the education level of the person who denied the cancellation outweight that of a board certified surgeon? Reason 3) Does this same person, who denied this claim, make decisions on all cancellation requests based on medical/surgical reasons? Reason 4) If so, would recommend that further investigation be done to see if this was done to people with even more conditions, who may have had longer contracts. Reason5) If found in impropriety, recommend refunds to all those customers who were made to pay dues, regardless of medical condition. Reason 6) I am still recovering from this surgery (post 6 week discharge) and not able to participate in most events that this gymnasium has to offer other than weight lifting.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: yes I initially did sign my contract yes but if I'm not able to get to the gym from where I'm at without transportation why can't I cancel my membership. Why should I pay for a gym membership that I'm not even using. I fully understand the terms that I agreed upon but that was when I had a reliable car to take me back and forth now I don't. You're holding on to me for what why can't you understand that I'm struggling I'm not working anymore more and you guess are charging me for something I'm not physically using. It is very upsetting that you guess want to take money out my pocket when I don't have any money to give. I find this very inappropriate as a business. I'm not the only one that is having this problem with you guess and it says a lot about your business. I shall not pay a dime for a gym membership I have not be using for months I shall not. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The company has not been in contact with me in a long time other than these emails through Revdex.com so I do not know of these assurances they speak of. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
This case is still open Coastal was scheduled to be here last Fri AM they did not come and sent me an email at 11:55 saying that they would reschedule
The case is still open.
Thanks
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2016/12/20) */
[redacted]
Good evening, [redacted], called me about his roof shortly after it was completed within 2 weeks and I responded quickly by...

visiting him and doing a roof inspection as requested by [redacted], not once but twice I went back. In results of doing so I found no issues with the roof. He mentioned to me that water runs off the gable end of the back left side of roof. I asked [redacted] if there was a leak happening on the inside of his house and he replied by saying "no but the water did not run off the roof this way before" I then told [redacted] that it could have been because of heavy rain and the way the wind was blowing at the time when he observed this and that this could very well happen on a sloped roof. I'm willing to go out and do a third roof inspection however I'm very convenient that this is not a workmanship or manufacturer issue. Please feel free to contact me I would really like to resolve this matter for [redacted]
Best regards,
[redacted]
([redacted]) [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/12/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It would be better if [redacted] came out to my house when it is raining and he can see the problem. the last time it rained there was about two feet of muddy water splashed up the side of the house where this is happening. I have watched water come off the side of the roof while its raining and I don't recall any wind.
Final Consumer Response /* (2000, 11, 2017/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] IS PROPOSING TO COME OUT TO MY HOUSE ON JAN.11 2017 (PENDING) WEATHER. TO SEE WHAT CAN BE DONE.
Final Business Response /* (4000, 9, 2017/01/06) */
Good morning, yes that is not a problem for me to go out to [redacted]'s house on a day it is raining. If you could have [redacted] call me and arrange a time on a day it is raining I'll come out and have a look and do our best to get this problem resolved for him.
Thank you,
[redacted]
([redacted]) [redacted]

We have addressed the emergency situation which corrected the issue of the leak. We acknowledge the nail pops need to be repaired and Mr [redacted] has been made aware of this several times, however, due to an extremely harsh winter our schedule is backed up.  I have assured Mr [redacted] that he is on the schedule and the job will be completed as promised. Thank you.

Review: Coastal Roofing installed my fiberglass deck. The deck has numerous pitting, flaking, cracking, nail pops, nail pops with rust, rotting wood and a leak into the home.Desired Settlement: I need to have the deck repaired, which involves removing and re-installing. I do not wish Coastal Roofing to do this work.

Business

Response:

Mr [redacted] originally originally contacted our office on or about 11/7/11 regarding this issue. At that time he met with our foreman, [redacted], to discuss his concerns and was told that we would fix only warranty issues and the additional work would be at a cost to him. According to our records, Mr [redacted] again contacted our office on 1/19/12 asking for all items to be addressed under warranty and was told again if he wanted us to come out we would repair only warranty items and the rest would be at an additional charge. He did not contact our office again to schedule the warranty work to be completed. After receiving the Revdex.com complaint, Mr [redacted] was immediately contacted that day to set an appointment to meet with owner, [redacted], to further discuss the situation. I have attached the letter sent to Mr [redacted] by e-mail detailing the meeting on 4/4/14. To date, we have had no response by phone or e-mail from Mr [redacted] to schedule warranty work to be done.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This case is still open Coastal was scheduled to be here last Fri AM they did not come and sent me an email at 11:55 saying that they would reschedule

The case is still open.

Thanks

Regards,

Business

Response:

Mr [redacted] was contacted on 4/25/14 that due to the extreme wind conditions on [redacted] his job was to be postponed until early the following week. On 4/29/14 Mr [redacted] was contacted again by e-mail updating him on the status of his job. Due to the extreme winds again yesterday and the pouring rain today he was informed his job is now scheduled for tomorrow or Friday at the latest barring unforseen weather conditions. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Coastal workers appeared at my residence at 7:40 am Fri. May 2, 2014. They were here until 8:20 am. They addressed the issue of the cracks in the scupper that was causing the leaks into my home. However they did not address or fix the nail pops that they promised to fix in the company's letter dated April 10, 2014.

Regards,

Business

Response:

We have addressed the emergency situation which corrected the issue of the leak. We acknowledge the nail pops need to be repaired and Mr [redacted] has been made aware of this several times, however, due to an extremely harsh winter our schedule is backed up. I have assured Mr [redacted] that he is on the schedule and the job will be completed as promised. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The company has not been in contact with me in a long time other than these emails through Revdex.com so I do not know of these assurances they speak of.

Regards,