Sent: Thursday, August 20, 10:AMSubject: [redacted] [redacted] order of (4) tires was shipped on 8/6/and he was provided the following tracking numbers [redacted] We received notice that he only received (3) tiresWe filed a claim with [redacted] to track the lost tireOnce we receive an approval from [redacted] regarding the claim (and confirmation that it is not going to be delivered) we can then ship a replacement tireThe [redacted] claim was approved yesterday and the replacement tire is currently scheduled for shipping this week-- Randy K [redacted] Marketing Coordinator - TreadWright Tires [redacted]
I run [redacted] and I installed Treadwright Guard Dog tires on a project vehicle we are buildingThe tires have performed phenomenally and I couldn't be happierThey are tough and provide excellent tractionI would definitely recommend to others looking for a high quality tire made in the USA
[redacted] 's warranty was denied by our warranty claims department due to the tire being run with low air pressure as indicated in the pictures provided and the tread wear of the tire
Sent: Thursday, August 20, 9:AMTo: Rhonda Parish Subject: [redacted] Robert Haining filed an incomplete warranty claimOnce we received all of his info, his warranty was approved and new tire was shipped on 5/26/ -- Randy K [redacted] Marketing Coordinator - TreadWright Tires cell [redacted] [email protected] www.treadwright.com
Sent: Tuesday, September 08, 9:AM [redacted] Subject: [redacted] Re; [redacted] Mr [redacted] filed a warranty claim on 8/The pictures provided showed rubber curing shrinkage at the bead line exposing the original casing underneathThe report from the warranty examiner is as follows; This is cosmeticCasing is not separatingThis is extra rubber bellow the bead guard exposing the casings true rubber underneath due to cold curing shrinkage Authorized to offer refund as if these were blems20% (DG) This is a potential occurrence with remold tiresWith our Bead-2-Bead remold tires we have buffed down and replaced the rubber on the side walls to about 6-millsThe rubber is not able to be replaced inside the bead itself so it comes to the very edgeSometimes the rubber will shrink from the edge line with contraction Mr [redacted] was informed of the situation, that it was a cosmetic situation which is not covered by the warrant and that it is not creating a hazardous situation with his tireHe was offered a 20% credit/refund which is the discount amount that we would offer for a blemished tire Once again the customer has purchased a re-manufactured tire -- Randy [redacted] Marketing Coordinator - TreadWright Tires cell [email protected] www.treadwright.com
Tires dissengrated quickly! Figured I would submit a warranty claim since I had only owned them for months....nope! They denied it and said the giant cracks in my side walls were "normal" weathering.....stay away, I wouldn't trust these tires!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The tires were never ran low, tread wear is perfect across the section and on every tire, of the are faultyThey never asked for measurements or anything they just denied it because they don't honor their warranty Regards,
This was my third set of tires from Treadwright! The tires are top notch! I get asked about them everywhere I goI have had every set mounted at a certified tire shop and always direct them to static balance onlyI've never had any issues with my treadwright tiresI got about 50,miles out of my last set of warrdens! The shipping is always fast and you can't beat the prices!! I just recent purchased my 3rd set and the quality is better than ever! They have earned a lifetime customer! I would recommend them to anyone!
Sent: Tuesday, September 01, 9:AM To: *** *** *** Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** Customer has responded that he did not run the tires under-inflatedThe problem is; that it is simply impossible to prove that he did not run the tires under-inflatedThe facts are with the pictures that he provided, showing the sidewall cracking and the tire wearThe pictures provided are the only thing that we have to determine if the tires were in fact under-inflated which would negate our warrantyOur warranty, that is available on our website for review and is included with every tire purchase, is very specific as to what is covered(see attached). This link below is one of the sources that we use in training our Customer Service department to determine potential causes for tire failureshttp://www.popularmechanics.com/cars/how-to/g810/10-things-your-tires-ca...⇄ Slide two "Cracking and Bulging" is "Exactly Identical" to the picture that the customer providedThis customer's request for a full refund is a ridiculous request and was denied because the issue with his tires is not a workmanship or manufacture defect which is what is covered in our warrantyIn one of the pictures he uses a dime to show how much tread is left on the tireIndustry standard is a Liberty Head QuarterIn regard to his comment that we do not honor our warranty program is completely false, since I have personally approved warranties when in fact it is in accordance with our written warranty policy
Sent: Thursday, August 20, 9:AM To: Rhonda Parish Subject: *** Robert Haining filed an incomplete warranty claimOnce we received all of his info, his warranty was approved and new tire was shipped on 5/26/ -- Randy K*** Marketing
Coordinator - TreadWright Tires cell *** [email protected] www.treadwright.com
After getting tires from this business and putting miles on them, I found a bulge on oneThere is a two year warranty but they said they would do nothing and it must have been my faultJust getting someone to talk to me about it took many callsIf you look at there web site they say they cover a bulge but that is not the caseStay away from this place !!!!!!
Revdex.com:
This letter is to inform you that Treadwright has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/30/
12:00:AM and assigned ID ***
Regards,
*** ***
Revdex.com:
Treadwright has sent two replacement tires via ***..at this time we are satisfied with the outcomePlease note that the Treadwright representative, ***, was very professional and has changed my
attitude towards Treadwright to very positiveI will continue to do business with Treadwright in the
future
This letter is to inform you that Treadwright has carried out to my satisfaction the resolution it proposed
for my complaint, filed on 5/14/12:00:AM and assigned ID ***
Regards, *** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint The tires were never ran low, tread wear is perfect across the section and on every tire, of the are faultyThey never asked for measurements or anything they just denied it because they don't honor their warranty
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted]. I did receive a refund, but I shouldn't have had to strong arm them by calling my bank and reporting them to the Revdex.com. Bad business practice.
[redacted]'s warranty was denied by our warranty claims department due to the tire being run with low air pressure as indicated in the pictures provided and the tread wear of the tire.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted]. I did receive a refund, but I shouldn't have had to strong arm them by calling my bank and reporting them to the Revdex.com. Bad business practice.
Sent: Thursday, August 20, 10:AMSubject: [redacted] [redacted] order of (4) tires was shipped on 8/6/and he was provided the following tracking numbers [redacted] We received notice that he only received (3) tiresWe filed a claim with [redacted] to track the lost tireOnce we receive an approval from [redacted] regarding the claim (and confirmation that it is not going to be delivered) we can then ship a replacement tireThe [redacted] claim was approved yesterday and the replacement tire is currently scheduled for shipping this week-- Randy K [redacted] Marketing Coordinator - TreadWright Tires [redacted]
I run [redacted] and I installed Treadwright Guard Dog tires on a project vehicle we are buildingThe tires have performed phenomenally and I couldn't be happierThey are tough and provide excellent tractionI would definitely recommend to others looking for a high quality tire made in the USA
[redacted] 's warranty was denied by our warranty claims department due to the tire being run with low air pressure as indicated in the pictures provided and the tread wear of the tire
Sent: Thursday, August 20, 9:AMTo: Rhonda Parish Subject: [redacted] Robert Haining filed an incomplete warranty claimOnce we received all of his info, his warranty was approved and new tire was shipped on 5/26/ -- Randy K [redacted] Marketing Coordinator - TreadWright Tires cell [redacted] [email protected] www.treadwright.com
Sent: Tuesday, September 08, 9:AM [redacted] Subject: [redacted] Re; [redacted] Mr [redacted] filed a warranty claim on 8/The pictures provided showed rubber curing shrinkage at the bead line exposing the original casing underneathThe report from the warranty examiner is as follows; This is cosmeticCasing is not separatingThis is extra rubber bellow the bead guard exposing the casings true rubber underneath due to cold curing shrinkage Authorized to offer refund as if these were blems20% (DG) This is a potential occurrence with remold tiresWith our Bead-2-Bead remold tires we have buffed down and replaced the rubber on the side walls to about 6-millsThe rubber is not able to be replaced inside the bead itself so it comes to the very edgeSometimes the rubber will shrink from the edge line with contraction Mr [redacted] was informed of the situation, that it was a cosmetic situation which is not covered by the warrant and that it is not creating a hazardous situation with his tireHe was offered a 20% credit/refund which is the discount amount that we would offer for a blemished tire Once again the customer has purchased a re-manufactured tire -- Randy [redacted] Marketing Coordinator - TreadWright Tires cell [email protected] www.treadwright.com
Tires dissengrated quickly! Figured I would submit a warranty claim since I had only owned them for months....nope! They denied it and said the giant cracks in my side walls were "normal" weathering.....stay away, I wouldn't trust these tires!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The tires were never ran low, tread wear is perfect across the section and on every tire, of the are faultyThey never asked for measurements or anything they just denied it because they don't honor their warranty Regards,
We made a decision to replace the customer's tireWe contacted the customer and a new tire was shipped out to customer on ***
This was my third set of tires from Treadwright! The tires are top notch! I get asked about them everywhere I goI have had every set mounted at a certified tire shop and always direct them to static balance onlyI've never had any issues with my treadwright tiresI got about 50,miles out of my last set of warrdens! The shipping is always fast and you can't beat the prices!! I just recent purchased my 3rd set and the quality is better than ever! They have earned a lifetime customer! I would recommend them to anyone!
Sent: Tuesday, September 01, 9:AM To: *** *** *** Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** Customer has responded that he did not run the tires under-inflatedThe problem is; that it is simply impossible to prove that he did not run the tires under-inflatedThe facts are with the pictures that he provided, showing the sidewall cracking and the tire wearThe pictures provided are the only thing that we have to determine if the tires were in fact under-inflated which would negate our warrantyOur warranty, that is available on our website for review and is included with every tire purchase, is very specific as to what is covered(see attached). This link below is one of the sources that we use in training our Customer Service department to determine potential causes for tire failureshttp://www.popularmechanics.com/cars/how-to/g810/10-things-your-tires-ca...⇄ Slide two "Cracking and Bulging" is "Exactly Identical" to the picture that the customer providedThis customer's request for a full refund is a ridiculous request and was denied because the issue with his tires is not a workmanship or manufacture defect which is what is covered in our warrantyIn one of the pictures he uses a dime to show how much tread is left on the tireIndustry standard is a Liberty Head QuarterIn regard to his comment that we do not honor our warranty program is completely false, since I have personally approved warranties when in fact it is in accordance with our written warranty policy
We are shipping him a replacement tire today, 6/23/15.
Sincerely,
*** ***
Sent: Thursday, August 20, 9:AM To: Rhonda Parish Subject: *** Robert Haining filed an incomplete warranty claimOnce we received all of his info, his warranty was approved and new tire was shipped on 5/26/ -- Randy K*** Marketing
Coordinator - TreadWright Tires cell *** [email protected] www.treadwright.com
After getting tires from this business and putting miles on them, I found a bulge on oneThere is a two year warranty but they said they would do nothing and it must have been my faultJust getting someone to talk to me about it took many callsIf you look at there web site they say they cover a bulge but that is not the caseStay away from this place !!!!!!
Revdex.com:
This letter is to inform you that Treadwright has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/30/
12:00:AM and assigned ID ***
Regards,
*** ***
Revdex.com:
Treadwright has sent two replacement tires via ***..at this time we are satisfied with the outcomePlease note that the Treadwright representative, ***, was very professional and has changed my
attitude towards Treadwright to very positiveI will continue to do business with Treadwright in the
future
This letter is to inform you that Treadwright has carried out to my satisfaction the resolution it proposed
for my complaint, filed on 5/14/12:00:AM and assigned ID ***
Regards, *** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint The tires were never ran low, tread wear is perfect across the section and on every tire, of the are faultyThey never asked for measurements or anything they just denied it because they don't honor their warranty
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted]. I did receive a refund, but I shouldn't have had to strong arm them by calling my bank and reporting them to the Revdex.com. Bad business practice.
We are shipping him a replacement tire today, 6/23/15. Sincerely,[redacted]
[redacted]'s warranty was denied by our warranty claims department due to the tire being run with low air pressure as indicated in the pictures provided and the tread wear of the tire.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted]. I did receive a refund, but I shouldn't have had to strong arm them by calling my bank and reporting them to the Revdex.com. Bad business practice.