Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Sent: Thursday, August 20, 2015 10:31 AM Subject: [redacted] [redacted] order of (4) tires was shipped on 8/6/15 and he was provided the following tracking numbers. [redacted]
We received notice that he only...
received (3) tires. We filed a claim with [redacted] to track the lost tire. Once we receive an approval from [redacted] regarding the claim (and confirmation that it is not going to be delivered) we can then ship a replacement tire. The [redacted] claim was approved yesterday and the replacement tire is currently scheduled for shipping this week. -- Randy K[redacted] Marketing Coordinator - TreadWright Tires [redacted]
Sent: Thursday, August 20, 2015 10:31 AMSubject: [redacted] [redacted] order of (4) tires was shipped on...
8/6/15 and he was provided the following tracking numbers. [redacted]
We received notice that he only received (3) tires. We filed a claim with [redacted] to track the lost tire. Once we receive an approval from [redacted] regarding the claim (and confirmation that it is not going to be delivered) we can then ship a replacement tire. The [redacted] claim was approved yesterday and the replacement tire is currently scheduled for shipping this week. -- Randy K[redacted] Marketing Coordinator - TreadWright Tires [redacted]
Tires dissengrated quickly! Figured I would submit a warranty claim since I had only owned them for 6 months....nope! They denied it and said the giant cracks in my side walls were "normal" weathering.....stay away, I wouldn't trust these tires!
Sent: Tuesday, September 01, 2015 9:22 AMTo: [redacted]Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] Customer has responded that he did not run the tires under-inflated. The problem is; that it is simply impossible to prove that he did not run the tires under-inflated. The facts are with the pictures that he provided, showing the sidewall cracking and the tire wear. The pictures provided are the only thing that we have to determine if the tires were in fact under-inflated which would negate our warranty. Our warranty, that is available on our website for review and is included with every tire purchase, is very specific as to what is covered. (see attached). This link below is one of the sources that we use in training our Customer Service department to determine potential causes for tire failures. http://www.popularmechanics.com/cars/how-to/g810/10-things-your-tires-can-tell-y...⇄ Slide two "Cracking and Bulging" is "Exactly Identical" to the picture that the customer provided. This customer's request for a full refund is a ridiculous request and was denied because the issue with his tires is not a workmanship or manufacture defect which is what is covered in our warranty. In one of the pictures he uses a dime to show how much tread is left on the tire. Industry standard is a Liberty Head Quarter. In regard to his comment that we do not honor our warranty program is completely false, since I have personally approved warranties when in fact it is in accordance with our written warranty policy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint.
The tires were never ran low, tread wear is perfect across the section and on every tire, 3 of the 4 are faulty. They never asked for measurements or anything they just denied it because they don't honor their warranty.
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I run [redacted] and I installed Treadwright Guard Dog tires on a project vehicle we are building. The tires have performed phenomenally and I couldn't be happier. They are tough and provide excellent traction. I would definitely recommend to others looking for a high quality tire made in the USA
Sent: Tuesday, September 08, 2015 9:40 AM[redacted]Subject: [redacted] Re;...
[redacted] Mr. [redacted] filed a warranty claim on 8/30. The pictures provided showed rubber curing shrinkage at the bead line exposing the original casing underneath. The report from the warranty examiner is as follows; This is cosmetic. Casing is not separating. This is extra rubber bellow the bead guard exposing the casings true rubber underneath due to cold curing shrinkage. Authorized to offer refund as if these were blems. 20% (DG) This is a potential occurrence with remold tires. With our Bead-2-Bead remold tires we have buffed down and replaced the rubber on the side walls to about 6-mills. The rubber is not able to be replaced inside the bead itself so it comes to the very edge. Sometimes the rubber will shrink from the edge line with contraction. Mr. [redacted] was informed of the situation, that it was a cosmetic situation which is not covered by the warrant and that it is not creating a hazardous situation with his tire. He was offered a 20% credit/refund which is the discount amount that we would offer for a blemished tire. Once again the customer has purchased a re-manufactured tire. -- Randy [redacted] Marketing Coordinator - TreadWright Tires cell 281-908-9965 [email protected] www.treadwright.com
[redacted] filed a warranty claim that was reviewed. He was contacted for more information, specifically that we needed documentation from the tire shop indicating how much balancing weight was required for each tire which is in accordance with our warranty program. We never received this documentation and was later informed that he was driving on the tires. If the tires were not able to be balanced properly the tire installer should have never mounted them on the vehicle. The fact that they did in fact mount them on his vehicle and allowed him to drive on them, indicates to us they were balanced within industry standard or that the tire shop was not concerned about the balancing of the tire. His warranty and refund request was denied since the tires were used. -- Randy [redacted] Marketing Coordinator - TreadWright Tires cell [redacted]
Robert Haining filed an incomplete warranty claim. Once we received all of his info, his warranty was approved and new tire was shipped on 5/26/15. -- Randy K[redacted] Marketing Coordinator - TreadWright Tires cell [redacted] [email protected] www.treadwright.com
Sent: Wednesday, August 23, 2017 2:16 PM Subject: Re: Revdex.com complaint id [redacted] This product was replaced and delivered on the 14th with tracking number - [redacted]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. As initially explained, two of the provided Treadwright tires with the "[redacted]" casings have deep grooves in the sidewalls where the original rubber was ground off...the replacement remanufactured tire-tread/side-walls should have been brought up higher on the side-walls so that the ground off areas would have been covered.There was another tire which was sent with a "[redacted]" casing...all four Treadwright provided tires should of had "[redacted]" casings as requested on the initial order...wanted all the tires to match.
So, the two replacement tires which were sent by Treadwright today will cover the two "[redacted]" casings with the grooved side-walls...but there is still the issue with the "[redacted]" tire/casing which needs to be replaced wth an additional "[redacted]" casing.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
As initially explained, two of the provided Treadwright tires with the "[redacted]" casings have deep grooves in the sidewalls where the original rubber was ground off...the replacement remanufactured tire-tread/side-walls should have been brought up higher on the side-walls so that the ground off areas would have been covered.There was another tire which was sent with a "[redacted]" casing...all four Treadwright provided tires should of had "[redacted]" casings as requested on the initial order...wanted all the tires to match.So, the two replacement tires which were sent by Treadwright today will cover the two "[redacted]" casings with the grooved side-walls...but there is still the issue with the "[redacted]" tire/casing which needs to be replaced wth an additional "[redacted]" casing.
Regards,[redacted]
Sent: Thursday, August 20, 2015 10:18 AM To: [redacted] Subject: [redacted] [redacted] received a full refund of $428.52 on 8/11/15. He said that he was not willing to wait. In regard to his comments about our power outage and shut down of our plant, below are...
posts that were made to our website, [redacted], and other social media in regard to the outage. Somethings are just out of our control. TreadWright Tires Published by [redacted] · August 3 at 9:03am · POWER UPDATE - with the use of 3 generators the power is on at our plant and corporate office. Hopefully full power will be restored this week. We apologize for any delays in orders or communication. Thank you for your patience. TreadWright Tires Published by [redacted] · July 30 at 3:20pm · UPDATE - Unfortunately our Business Park has experienced a significant power failure. We are still without power and the owner's of the property are bringing in generators and portable power while they diagnose and repair their transformers. This means that the plant and corporate offices are closed until power is resumed. We cannot access any servers or computers at this time to confirm orders, shipments, or warranty claims. We appreciate your patience and understanding. TreadWright Tires Published by [redacted] · July 30 at 8:18am · UPDATE - At 10:30am CST yesterday our entire business park suffered a power outage. The power is still out this morning and they are working on getting us back up as soon as possible. Unfortunately, this means that we can't access any of our systems and our phones are completely down. I now have our phones transferred to our call center if you have any questions or would like to leave a message. We apologize for the situation and appreciate your patience. -- Randy K[redacted] Marketing Coordinator - TreadWright Tires cell [redacted]
Revdex.com:
This letter is to inform you that Treadwright has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/10/2016 and assigned ID [redacted]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Treadwright warranteed the tire and all is good
Revdex.com:Treadwright has sent two replacement tires via [redacted]..at this time we are satisfied with the outcome.Please note that the Treadwright representative, [redacted], was very professional and has changed myattitude towards Treadwright to very positive. I will continue to do business with Treadwright in the future.
This letter is to inform you that Treadwright has carried out to my satisfaction the resolution it proposedfor my complaint, filed on 5/14/2015 12:00:00 AM and assigned ID [redacted].
Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Sent: Thursday, August 20, 2015 10:31 AM Subject: [redacted] [redacted] order of (4) tires was shipped on 8/6/15 and he was provided the following tracking numbers. [redacted]
We received notice that he only...
received (3) tires. We filed a claim with [redacted] to track the lost tire. Once we receive an approval from [redacted] regarding the claim (and confirmation that it is not going to be delivered) we can then ship a replacement tire. The [redacted] claim was approved yesterday and the replacement tire is currently scheduled for shipping this week. -- Randy K[redacted] Marketing Coordinator - TreadWright Tires [redacted]
Sent: Thursday, August 20, 2015 10:31 AMSubject: [redacted] [redacted] order of (4) tires was shipped on...
8/6/15 and he was provided the following tracking numbers. [redacted]
We received notice that he only received (3) tires. We filed a claim with [redacted] to track the lost tire. Once we receive an approval from [redacted] regarding the claim (and confirmation that it is not going to be delivered) we can then ship a replacement tire. The [redacted] claim was approved yesterday and the replacement tire is currently scheduled for shipping this week. -- Randy K[redacted] Marketing Coordinator - TreadWright Tires [redacted]
Tires dissengrated quickly! Figured I would submit a warranty claim since I had only owned them for 6 months....nope! They denied it and said the giant cracks in my side walls were "normal" weathering.....stay away, I wouldn't trust these tires!
We gave the customer the option of replacement or a refund.
Sent: Tuesday, September 01, 2015 9:22 AMTo: [redacted]Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] Customer has responded that he did not run the tires under-inflated. The problem is; that it is simply impossible to prove that he did not run the tires under-inflated. The facts are with the pictures that he provided, showing the sidewall cracking and the tire wear. The pictures provided are the only thing that we have to determine if the tires were in fact under-inflated which would negate our warranty. Our warranty, that is available on our website for review and is included with every tire purchase, is very specific as to what is covered. (see attached). This link below is one of the sources that we use in training our Customer Service department to determine potential causes for tire failures. http://www.popularmechanics.com/cars/how-to/g810/10-things-your-tires-can-tell-y...⇄ Slide two "Cracking and Bulging" is "Exactly Identical" to the picture that the customer provided. This customer's request for a full refund is a ridiculous request and was denied because the issue with his tires is not a workmanship or manufacture defect which is what is covered in our warranty. In one of the pictures he uses a dime to show how much tread is left on the tire. Industry standard is a Liberty Head Quarter. In regard to his comment that we do not honor our warranty program is completely false, since I have personally approved warranties when in fact it is in accordance with our written warranty policy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint.
The tires were never ran low, tread wear is perfect across the section and on every tire, 3 of the 4 are faulty. They never asked for measurements or anything they just denied it because they don't honor their warranty.
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
[redacted] received a full refund of $363.36 - 07/03/15
I run [redacted] and I installed Treadwright Guard Dog tires on a project vehicle we are building. The tires have performed phenomenally and I couldn't be happier. They are tough and provide excellent traction. I would definitely recommend to others looking for a high quality tire made in the USA
Sent: Tuesday, September 08, 2015 9:40 AM[redacted]Subject: [redacted] Re;...
[redacted] Mr. [redacted] filed a warranty claim on 8/30. The pictures provided showed rubber curing shrinkage at the bead line exposing the original casing underneath. The report from the warranty examiner is as follows; This is cosmetic. Casing is not separating. This is extra rubber bellow the bead guard exposing the casings true rubber underneath due to cold curing shrinkage. Authorized to offer refund as if these were blems. 20% (DG) This is a potential occurrence with remold tires. With our Bead-2-Bead remold tires we have buffed down and replaced the rubber on the side walls to about 6-mills. The rubber is not able to be replaced inside the bead itself so it comes to the very edge. Sometimes the rubber will shrink from the edge line with contraction. Mr. [redacted] was informed of the situation, that it was a cosmetic situation which is not covered by the warrant and that it is not creating a hazardous situation with his tire. He was offered a 20% credit/refund which is the discount amount that we would offer for a blemished tire. Once again the customer has purchased a re-manufactured tire. -- Randy [redacted] Marketing Coordinator - TreadWright Tires cell 281-908-9965 [email protected] www.treadwright.com
Sent: Wednesday, August 19, 2015 3:51 PMTo: Rhonda Parish <[redacted]>Subject: [redacted] ...
[redacted] filed a warranty claim that was reviewed. He was contacted for more information, specifically that we needed documentation from the tire shop indicating how much balancing weight was required for each tire which is in accordance with our warranty program. We never received this documentation and was later informed that he was driving on the tires. If the tires were not able to be balanced properly the tire installer should have never mounted them on the vehicle. The fact that they did in fact mount them on his vehicle and allowed him to drive on them, indicates to us they were balanced within industry standard or that the tire shop was not concerned about the balancing of the tire. His warranty and refund request was denied since the tires were used. -- Randy [redacted] Marketing Coordinator - TreadWright Tires cell [redacted]
Sent: Thursday, August 20, 2015 9:53 AMTo: Rhonda Parish <[email protected]>Subject: [redacted] ...
Robert Haining filed an incomplete warranty claim. Once we received all of his info, his warranty was approved and new tire was shipped on 5/26/15. -- Randy K[redacted] Marketing Coordinator - TreadWright Tires cell [redacted] [email protected] www.treadwright.com
Sent: Wednesday, August 23, 2017 2:16 PM Subject: Re: Revdex.com complaint id [redacted] This product was replaced and delivered on the 14th with tracking number - [redacted]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. As initially explained, two of the provided Treadwright tires with the "[redacted]" casings have deep grooves in the sidewalls where the original rubber was ground off...the replacement remanufactured tire-tread/side-walls should have been brought up higher on the side-walls so that the ground off areas would have been covered.There was another tire which was sent with a "[redacted]" casing...all four Treadwright provided tires should of had "[redacted]" casings as requested on the initial order...wanted all the tires to match.
So, the two replacement tires which were sent by Treadwright today will cover the two "[redacted]" casings with the grooved side-walls...but there is still the issue with the "[redacted]" tire/casing which needs to be replaced wth an additional "[redacted]" casing.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
As initially explained, two of the provided Treadwright tires with the "[redacted]" casings have deep grooves in the sidewalls where the original rubber was ground off...the replacement remanufactured tire-tread/side-walls should have been brought up higher on the side-walls so that the ground off areas would have been covered.There was another tire which was sent with a "[redacted]" casing...all four Treadwright provided tires should of had "[redacted]" casings as requested on the initial order...wanted all the tires to match.So, the two replacement tires which were sent by Treadwright today will cover the two "[redacted]" casings with the grooved side-walls...but there is still the issue with the "[redacted]" tire/casing which needs to be replaced wth an additional "[redacted]" casing.
Regards,[redacted]
Sent: Thursday, August 20, 2015 10:18 AM To: [redacted] Subject: [redacted] [redacted] received a full refund of $428.52 on 8/11/15. He said that he was not willing to wait. In regard to his comments about our power outage and shut down of our plant, below are...
posts that were made to our website, [redacted], and other social media in regard to the outage. Somethings are just out of our control. TreadWright Tires Published by [redacted] · August 3 at 9:03am · POWER UPDATE - with the use of 3 generators the power is on at our plant and corporate office. Hopefully full power will be restored this week. We apologize for any delays in orders or communication. Thank you for your patience. TreadWright Tires Published by [redacted] · July 30 at 3:20pm · UPDATE - Unfortunately our Business Park has experienced a significant power failure. We are still without power and the owner's of the property are bringing in generators and portable power while they diagnose and repair their transformers. This means that the plant and corporate offices are closed until power is resumed. We cannot access any servers or computers at this time to confirm orders, shipments, or warranty claims. We appreciate your patience and understanding. TreadWright Tires Published by [redacted] · July 30 at 8:18am · UPDATE - At 10:30am CST yesterday our entire business park suffered a power outage. The power is still out this morning and they are working on getting us back up as soon as possible. Unfortunately, this means that we can't access any of our systems and our phones are completely down. I now have our phones transferred to our call center if you have any questions or would like to leave a message. We apologize for the situation and appreciate your patience. -- Randy K[redacted] Marketing Coordinator - TreadWright Tires cell [redacted]
Revdex.com:
This letter is to inform you that Treadwright has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/10/2016 and assigned ID [redacted]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Treadwright warranteed the tire and all is good
Revdex.com:Treadwright has sent two replacement tires via [redacted]..at this time we are satisfied with the outcome.Please note that the Treadwright representative, [redacted], was very professional and has changed myattitude towards Treadwright to very positive. I will continue to do business with Treadwright in the future.
This letter is to inform you that Treadwright has carried out to my satisfaction the resolution it proposedfor my complaint, filed on 5/14/2015 12:00:00 AM and assigned ID [redacted].
Regards, [redacted]