[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I find it very concerning that the business repeatedly states that the President/Owner will be notified of my complaints however he has not tried to call me yetI have returned his calls only to get his voicemailI seems he has spent more time and effort to talk to my realtor (perhaps because she refuses to use this company any more and has advised other realtors to avoid this business also) than to work with me on a resolutionEllen K [redacted] informed me that I cannot talk to her by phone and can only correspond by emailMsK [redacted] repeatedly takes my realtor off the copy of emails back to meMy realtor is not acting on my behalf as indicated however my realtor is trying to assist me to resolve this nightmare of a problem with this companyI have provided all documentation requested (including pictures of the damaged furniture, photos of tags showing make and model numbers) and provided cost information of "like kind" furnitureThe company wants to pay me for a lower quality article only at the cheapest price they can find that is in know way "like kind" valueI have been given multiple reasons for not paying and the answer changes with each responseI was told by MsK [redacted] that the only option I had was to go through a third party "arbitration" company and I did submit a request for arbitrationThe response from the arbitration company was that my claim cannot be resolved using them because it was an "in state" moveI'm back to square oneMy claim or any attempted settlement of my claim has not been fully explainedI recently was emailed a document (by yet another person not the owner or MsK [redacted] ) with valuation options that was not a document that I had signedI have not been notified of what documents the company claims I have altered but some documents I have from the business clearly show another signature that is not mine (signed by another person with the business).The business took my money, promised me that I had the best coverage for any damage (full replacement value) and now they are trying to explain how they do not have to pay replacement value of the same qualityAs I said, the reasons keep changing and they have tried to tell me that the coverage was by weight.I am being lied to and avoided and I do not see that the business is in good faith trying to resolve this complaint Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I don't fully accept their response because they had questions for me and some of the information in their response was erroneousTo answer their question: I requested a refund of $because we were considering using another moving company who said our move would cost $less than what Quality would costHowever, I chose to go with Quality based on what was promised to me regarding the level of service I did not think that asking $was fair, so I requested half of thatI did contact the claims department and the salesman, Mike S*The claims department alerted us that we had months to prepare our claim, and we have been working on tracking down all of the information they require to file the claimSo that is that we did not contact claimsAnd I contacted Mike to complain via phone and emailHe responded to me after my third email message to him and said that he would be following up once our claim was filedRegards, [redacted]
[redacted] response rejection will be brought to the attention of the President, owner of the company, for resolutionPlease note the President made several attempts to contact [redacted] , leaving voice messages for [redacted] He spoke to [redacted] realtor, whom was acting on his behalf His realtor can attest to speaking with the President of the company [redacted] claim settlement was fully explained, in writing, on multiple occasions [redacted] did not provide documentation, stating he could not, to support the claimed value of his sofa [redacted] received a settlement check based on Replacement Value of Like Kind If you need additional information please let me know Regards, Ellen K [redacted] Claims Quality Services Moving Furnace Rd #Lorton, VA ###-###-#### ***@qsmoving.com www.qsmoving.com This electronic communication and any files transmitted with it, or attached to it, are confidential and are intended solely for the use of the individual or entity to whom it is addressed and may contain information that is confidential, legally privileged, protected by privacy laws, or otherwise restricted from disclosure to anyone elseIf you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, you are hereby notified that any use, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibitedIf you received this e-mail in error, please return the e-mail to the sender, delete it from your computer and destroy any printed copy of it
Date: Wed, Jul 13, at 3:PMSubject: [redacted] ID# [redacted] Complaint ResponseTo: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Dear [redacted] , [redacted] ’s move took place on February 27, In review of [redacted] ’s signed moving documentation there are no exceptions notating moving issues and/or damages at delivery [redacted] ’s estimated move rate was $1, [redacted] paid $1,for her moveOn March 10, [redacted] contacted our office to discuss her moving experience I immediately discussed this matter with our Quality Control Manger Our Quality Control Manager offered, at no charge to her, to meet with [redacted] at her home to address her concerns, inspect damages, move cartons, and remove any moving debris in her home [redacted] declined our offer [redacted] was sent a letter and a Statement of Claim form on March 10th to file her claim [redacted] filed her claim, dated March 18, [redacted] ’s claim settlement was mailed on March 29, [redacted] ’s settlement amount was not based upon her selected signed moving documentation We elected to settle [redacted] ’s claim at a higher monetary value If you need additional information please do not hesitate to let me know Thanks again for your assistanceRegards, Ellen KClaims
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The documentation provided by QSM and myself show that all my statements are factualThe same cannot be said for QSMThey have failed to provide any facts to support their statements regarding their failure to honor the protection plan that I purchased from themEven in this latest message they continue to provide examples of their unethical business practices which explains why it was difficult to find the truth about the behavior of this company when we were originally researching themThey are welcome to explore their legal options however I urge them to consider the costs of this type of retaliationI am certain that it would be much cheaper for QSM to settle this claim immediately in accordance with the documents that have been provided than deal with the aftermath of a frivolous lawsuit and the other legal remedies that are available to usAs I have mentioned multiple times, I am willing to settle this matter however QSM has absolutely refused any discussion unless it is physically at their location miles from me and have never provided any documentation to support their failure to provide a cash settlement for the replacement value of the items that were lost as a direct result of their employees' negligence Regards, [redacted] [redacted]
As previously stated, we were hired to move boxes from the garage to another room in the ***'s home We completed the work we were hired to do We completed it efficiently and as scheduled We are not responsible for faulty installed shelving, we are not responsible for structural weaknesses in the ***'s garage, we are not responsible for any damage caused to the ***'s vehicle as a result of those faulty installed shelving and structural weaknesses in their garage With that said, we are not responsible for any damages to the ***'s vehicle as a result of the faulty installed shelving The ***'s demanded we pay for the damage to their vehicle as well as the cost of a rental car while their car is being repaired and threatened to file a complaint with the Revdex.com and Trade Commission if we did not oblige In addition to this complaint they have filed with the Revdex.com they have also filed a complaint with the Fairfax County Department of Cable and Consumer Affairs A legal response to that complaint filed including all exhibits of evidence supporting our stance in this matter has been submitted to the Fairfax County Department of Consumer Affairs The filing date of this response is August 14, 2016.Thank you
Good Morning,We have contacted Ms*** regarding her complaint and are working with her to resolve this matter Thank You,Veronica L***-C***Quality Services Moving
Good Morning, We have been in communication with Mrs*** We arranged to have her ottoman repaired, repair has been completed, and ottoman is being delivered to Mrs*** on Saturday December 17th
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your
complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The company is in the process of attempting to rectify issues, but there is still ALOT to be done. If and when everything is rectified and funds refunded, then we will rescind the complaint but not until then.
Regards,
*** ***
Good Morning,We have honored ***'s Valuation coverage he elected We have honored all of our obligations to *** for the services he paid for We have provided *** with ample information, as well as documentation to support the facts However, given ***'s continuous defamatory, egregious remarks of our company, employees and now accusations regarding our company, employees, We will now be turning this matter over to our legal Counsel for review and further action Additionally, As the email from MrEd G*** to *** stated, *** and *** *** signed and dated a STATEMENT OF CLAIM clearly stating "Confidentiality Clause: Any misuse or unauthorized disclosure of claim information, written and/or oral, may result in legal action." Dated 11/25/ Thank you,
*** *** claim was settled based on his selected valuation. His selected deductible was ONLY applied to his claim settlement. Upon being notified of his dissatisfaction with his settlement, and explanation of same, the President of the company has reached out to *** *** to
resolve this matter
Sincerely,
Ellen K***
Claims
Quality Services Moving
Furnace Rd #
Lorton, VA
###-###-####
***@qsmoving.com
www.qsmoving.com
**and *** *** were referred to us by their insurance company, *** They hired Quality Services Moving to remove boxes that had fallen onto their car in their garage and move said boxes to the family roomThe boxes had fallen onto their car when a shelving unit in their garage
had collapsed We were not made aware the faulty installed shelving unit still posed an injury hazard when **and *** *** hired Quality Services Moving and the injury risk this faulty installed shelving unit posed to our movers When our movers arrived at the *** residence, they began removing the boxes that had fallen onto the car and moving them into the family room as instructed by **and *** *** Our movers asked *** *** to remove her car from the garage to ensure additional damage to the car did not occurand *** *** refused stating he couldn't locate her keysWe completed the task we were hired to do. We are not responsible for the faulty installed shelving units in their garageWe are not responsible for damage caused by their fault shelving units, nor were we hired to repair faulty installed shelving units in their garage. Additionally, we have learned *** *** took photographs of our employees without their knowledge or consent
[redacted] response rejection will be brought to the attention of the President, owner of the company, for resolution. Please note the President made several attempts to contact [redacted], leaving voice messages for [redacted]. He spoke to [redacted] realtor, whom was acting on his behalf. His realtor can attest to speaking with the President of the company. [redacted] claim settlement was fully explained, in writing, on multiple occasions. [redacted] did not provide documentation, stating he could not, to support the claimed value of his 2004 sofa. [redacted] received a settlement check based on Replacement Value of Like Kind. If you need additional information please let me know. Regards, Ellen K[redacted] Claims Quality Services Moving 10595 Furnace Rd #140 Lorton, VA 22079 ###-###-#### [redacted]@qsmoving.com www.qsmoving.com This electronic communication and any files transmitted with it, or attached to it, are confidential and are intended solely for the use of the individual or entity to whom it is addressed and may contain information that is confidential, legally privileged, protected by privacy laws, or otherwise restricted from disclosure to anyone else. If you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, you are hereby notified that any use, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited. If you received this e-mail in error, please return the e-mail to the sender, delete it from your computer and destroy any printed copy of it.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
I find it very concerning that the business repeatedly states that the President/Owner will be notified of my complaints however he has not tried to call me yet. I have returned his calls only to get his voicemail. I seems he has spent more time and effort to talk to my realtor (perhaps because she refuses to use this company any more and has advised other realtors to avoid this business also) than to work with me on a resolution. Ellen K[redacted] informed me that I cannot talk to her by phone and can only correspond by email. Ms. K[redacted] repeatedly takes my realtor off the copy of emails back to me. My realtor is not acting on my behalf as indicated however my realtor is trying to assist me to resolve this nightmare of a problem with this company. I have provided all documentation requested (including pictures of the damaged furniture, photos of tags showing make and model numbers) and provided cost information of "like kind" furniture. The company wants to pay me for a lower quality article only at the cheapest price they can find that is in know way "like kind" value. I have been given multiple reasons for not paying and the answer changes with each response. I was told by Ms. K[redacted] that the only option I had was to go through a third party "arbitration" company and I did submit a request for arbitration. The response from the arbitration company was that my claim cannot be resolved using them because it was an "in state" move. I'm back to square one. My claim or any attempted settlement of my claim has not been fully explained. I recently was emailed a document (by yet another person not the owner or Ms. K[redacted]) with valuation options that was not a document that I had signed. I have not been notified of what documents the company claims I have altered but some documents I have from the business clearly show another signature that is not mine (signed by another person with the business).The business took my money, promised me that I had the best coverage for any damage (full replacement value) and now they are trying to explain how they do not have to pay replacement value of the same quality. As I said, the reasons keep changing and they have tried to tell me that the coverage was by weight.I am being lied to and avoided and I do not see that the business is in good faith trying to resolve this complaint.
Regards,
[redacted]
Good AFternoon,[redacted] never contacted our claims department to report and file a claim for her damages she referred to in this Revdex.com complaint. I have attached a copy of the email I have sent to her along with Claim Form and instructions. She had contacted our Sales Rep. Mike S[redacted] a...
few days ago regarding her issues with the service during her move. He assured her he would meet with the company owner to discuss and follow up with her to provide a resolution, however it seems she has not afforded him the opportunity. I will now be reviewing her services provided, the fees she was charged to determine if she is due a refund. I see in this Revdex.com complaint filed, [redacted] has requested a refund of $750.00 I'd like to request how [redacted] determined that figure as a refund she believes she is owed.Thank youVeronica L[redacted]Claims Department
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. I don't fully accept their response because they had questions for me and some of the information in their response was erroneous. To answer their question: I requested a refund of $750 because we were considering using another moving company who said our move would cost $1500 less than what Quality would cost. However, I chose to go with Quality based on what was promised to me regarding the level of service. I did not think that asking $1500 was fair, so I requested half of that. I did contact the claims department and the salesman, Mike S[redacted]. The claims department alerted us that we had 9 months to prepare our claim, and we have been working on tracking down all of the information they require to file the claim. So that is false that we did not contact claims. And I contacted Mike to complain via phone and email. He responded to me after my third email message to him and said that he would be following up once our claim was filed. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
As previously stated, we were hired to move boxes from the garage to another room in the [redacted]'s home. We completed the work we were hired to do. We completed it efficiently and as scheduled. We are not responsible for faulty installed shelving, we are not responsible for structural weaknesses in the [redacted]'s garage, we are not responsible for any damage caused to the [redacted]'s vehicle as a result of those faulty installed shelving and structural weaknesses in their garage. With that said, we are not responsible for any damages to the [redacted]'s vehicle as a result of the faulty installed shelving. The [redacted]'s demanded we pay for the damage to their vehicle as well as the cost of a rental car while their car is being repaired and threatened to file a complaint with the Revdex.com and Trade Commission if we did not oblige. In addition to this complaint they have filed with the Revdex.com they have also filed a complaint with the Fairfax County Department of Cable and Consumer Affairs. A legal response to that complaint filed including all exhibits of evidence supporting our stance in this matter has been submitted to the Fairfax County Department of Consumer Affairs. The filing date of this response is August 14, 2016.Thank you
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:The documentation provided by QSM and myself show that all my statements are factual. The same cannot be said for QSM. They have failed to provide any facts to support their statements regarding their failure to honor the protection plan that I purchased from them. Even in this latest message they continue to provide examples of their unethical business practices which explains why it was difficult to find the truth about the behavior of this company when we were originally researching them. They are welcome to explore their legal options however I urge them to consider the costs of this type of retaliation. I am certain that it would be much cheaper for QSM to settle this claim immediately in accordance with the documents that have been provided than deal with the aftermath of a frivolous lawsuit and the other legal remedies that are available to us. As I have mentioned multiple times, I am willing to settle this matter however QSM has absolutely refused any discussion unless it is physically at their location 240 miles from me and have never provided any documentation to support their failure to provide a cash settlement for the replacement value of the items that were lost as a direct result of their employees' negligence.
Regards,
[redacted] [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I find it very concerning that the business repeatedly states that the President/Owner will be notified of my complaints however he has not tried to call me yetI have returned his calls only to get his voicemailI seems he has spent more time and effort to talk to my realtor (perhaps because she refuses to use this company any more and has advised other realtors to avoid this business also) than to work with me on a resolutionEllen K [redacted] informed me that I cannot talk to her by phone and can only correspond by emailMsK [redacted] repeatedly takes my realtor off the copy of emails back to meMy realtor is not acting on my behalf as indicated however my realtor is trying to assist me to resolve this nightmare of a problem with this companyI have provided all documentation requested (including pictures of the damaged furniture, photos of tags showing make and model numbers) and provided cost information of "like kind" furnitureThe company wants to pay me for a lower quality article only at the cheapest price they can find that is in know way "like kind" valueI have been given multiple reasons for not paying and the answer changes with each responseI was told by MsK [redacted] that the only option I had was to go through a third party "arbitration" company and I did submit a request for arbitrationThe response from the arbitration company was that my claim cannot be resolved using them because it was an "in state" moveI'm back to square oneMy claim or any attempted settlement of my claim has not been fully explainedI recently was emailed a document (by yet another person not the owner or MsK [redacted] ) with valuation options that was not a document that I had signedI have not been notified of what documents the company claims I have altered but some documents I have from the business clearly show another signature that is not mine (signed by another person with the business).The business took my money, promised me that I had the best coverage for any damage (full replacement value) and now they are trying to explain how they do not have to pay replacement value of the same qualityAs I said, the reasons keep changing and they have tried to tell me that the coverage was by weight.I am being lied to and avoided and I do not see that the business is in good faith trying to resolve this complaint Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I don't fully accept their response because they had questions for me and some of the information in their response was erroneousTo answer their question: I requested a refund of $because we were considering using another moving company who said our move would cost $less than what Quality would costHowever, I chose to go with Quality based on what was promised to me regarding the level of service I did not think that asking $was fair, so I requested half of thatI did contact the claims department and the salesman, Mike S
*The claims department alerted us that we had months to prepare our claim, and we have been working on tracking down all of the information they require to file the claimSo that is that we did not contact claimsAnd I contacted Mike to complain via phone and emailHe responded to me after my third email message to him and said that he would be following up once our claim was filedRegards, [redacted]
[redacted] response rejection will be brought to the attention of the President, owner of the company, for resolutionPlease note the President made several attempts to contact [redacted] , leaving voice messages for [redacted] He spoke to [redacted] realtor, whom was acting on his behalf His realtor can attest to speaking with the President of the company [redacted] claim settlement was fully explained, in writing, on multiple occasions [redacted] did not provide documentation, stating he could not, to support the claimed value of his sofa [redacted] received a settlement check based on Replacement Value of Like Kind If you need additional information please let me know Regards, Ellen K [redacted] Claims Quality Services Moving Furnace Rd #Lorton, VA ###-###-#### ***@qsmoving.com www.qsmoving.com This electronic communication and any files transmitted with it, or attached to it, are confidential and are intended solely for the use of the individual or entity to whom it is addressed and may contain information that is confidential, legally privileged, protected by privacy laws, or otherwise restricted from disclosure to anyone elseIf you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, you are hereby notified that any use, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibitedIf you received this e-mail in error, please return the e-mail to the sender, delete it from your computer and destroy any printed copy of it
Date: Wed, Jul 13, at 3:PMSubject: [redacted] ID# [redacted] Complaint ResponseTo: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Dear [redacted] , [redacted] ’s move took place on February 27, In review of [redacted] ’s signed moving documentation there are no exceptions notating moving issues and/or damages at delivery [redacted] ’s estimated move rate was $1, [redacted] paid $1,for her moveOn March 10, [redacted] contacted our office to discuss her moving experience I immediately discussed this matter with our Quality Control Manger Our Quality Control Manager offered, at no charge to her, to meet with [redacted] at her home to address her concerns, inspect damages, move cartons, and remove any moving debris in her home [redacted] declined our offer [redacted] was sent a letter and a Statement of Claim form on March 10th to file her claim [redacted] filed her claim, dated March 18, [redacted] ’s claim settlement was mailed on March 29, [redacted] ’s settlement amount was not based upon her selected signed moving documentation We elected to settle [redacted] ’s claim at a higher monetary value If you need additional information please do not hesitate to let me know Thanks again for your assistanceRegards, Ellen KClaims
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The documentation provided by QSM and myself show that all my statements are factualThe same cannot be said for QSMThey have failed to provide any facts to support their statements regarding their failure to honor the protection plan that I purchased from themEven in this latest message they continue to provide examples of their unethical business practices which explains why it was difficult to find the truth about the behavior of this company when we were originally researching themThey are welcome to explore their legal options however I urge them to consider the costs of this type of retaliationI am certain that it would be much cheaper for QSM to settle this claim immediately in accordance with the documents that have been provided than deal with the aftermath of a frivolous lawsuit and the other legal remedies that are available to usAs I have mentioned multiple times, I am willing to settle this matter however QSM has absolutely refused any discussion unless it is physically at their location miles from me and have never provided any documentation to support their failure to provide a cash settlement for the replacement value of the items that were lost as a direct result of their employees' negligence Regards, [redacted] [redacted]
As previously stated, we were hired to move boxes from the garage to another room in the ***'s home We completed the work we were hired to do We completed it efficiently and as scheduled We are not responsible for faulty installed shelving, we are not responsible for structural weaknesses in the ***'s garage, we are not responsible for any damage caused to the ***'s vehicle as a result of those faulty installed shelving and structural weaknesses in their garage With that said, we are not responsible for any damages to the ***'s vehicle as a result of the faulty installed shelving The ***'s demanded we pay for the damage to their vehicle as well as the cost of a rental car while their car is being repaired and threatened to file a complaint with the Revdex.com and Trade Commission if we did not oblige In addition to this complaint they have filed with the Revdex.com they have also filed a complaint with the Fairfax County Department of Cable and Consumer Affairs A legal response to that complaint filed including all exhibits of evidence supporting our stance in this matter has been submitted to the Fairfax County Department of Consumer Affairs The filing date of this response is August 14, 2016.Thank you
Good Morning,We have contacted Ms*** regarding her complaint and are working with her to resolve this matter Thank You,Veronica L***-C***Quality Services Moving
Good Morning, We have been in communication with Mrs*** We arranged to have her ottoman repaired, repair has been completed, and ottoman is being delivered to Mrs*** on Saturday December 17th
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your
complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The company is in the process of attempting to rectify issues, but there is still ALOT to be done. If and when everything is rectified and funds refunded, then we will rescind the complaint but not until then.
Regards,
*** ***
Good Morning,We have honored ***'s Valuation coverage he elected We have honored all of our obligations to *** for the services he paid for We have provided *** with ample information, as well as documentation to support the facts However, given ***'s continuous defamatory, egregious remarks of our company, employees and now accusations regarding our company, employees, We will now be turning this matter over to our legal Counsel for review and further action Additionally, As the email from MrEd G*** to *** stated, *** and *** *** signed and dated a STATEMENT OF CLAIM clearly stating "Confidentiality Clause: Any misuse or unauthorized disclosure of claim information, written and/or oral, may result in legal action." Dated 11/25/ Thank you,
*** ***'s claim has been settled in full at a higher monetary value
*** *** claim was settled based on his selected valuation. His selected deductible was ONLY applied to his claim settlement. Upon being notified of his dissatisfaction with his settlement, and explanation of same, the President of the company has reached out to *** *** to
resolve this matter
Sincerely,
Ellen K***
Claims
Quality Services Moving
Furnace Rd #
Lorton, VA
###-###-####
***@qsmoving.com
www.qsmoving.com
**and *** *** were referred to us by their insurance company, *** They hired Quality Services Moving to remove boxes that had fallen onto their car in their garage and move said boxes to the family roomThe boxes had fallen onto their car when a shelving unit in their garage
had collapsed We were not made aware the faulty installed shelving unit still posed an injury hazard when **and *** *** hired Quality Services Moving and the injury risk this faulty installed shelving unit posed to our movers When our movers arrived at the *** residence, they began removing the boxes that had fallen onto the car and moving them into the family room as instructed by **and *** *** Our movers asked *** *** to remove her car from the garage to ensure additional damage to the car did not occurand *** *** refused stating he couldn't locate her keysWe completed the task we were hired to do. We are not responsible for the faulty installed shelving units in their garageWe are not responsible for damage caused by their fault shelving units, nor were we hired to repair faulty installed shelving units in their garage. Additionally, we have learned *** *** took photographs of our employees without their knowledge or consent
[redacted] response rejection will be brought to the attention of the President, owner of the company, for resolution. Please note the President made several attempts to contact [redacted], leaving voice messages for [redacted]. He spoke to [redacted] realtor, whom was acting on his behalf. His realtor can attest to speaking with the President of the company. [redacted] claim settlement was fully explained, in writing, on multiple occasions. [redacted] did not provide documentation, stating he could not, to support the claimed value of his 2004 sofa. [redacted] received a settlement check based on Replacement Value of Like Kind. If you need additional information please let me know. Regards, Ellen K[redacted] Claims Quality Services Moving 10595 Furnace Rd #140 Lorton, VA 22079 ###-###-#### [redacted]@qsmoving.com www.qsmoving.com This electronic communication and any files transmitted with it, or attached to it, are confidential and are intended solely for the use of the individual or entity to whom it is addressed and may contain information that is confidential, legally privileged, protected by privacy laws, or otherwise restricted from disclosure to anyone else. If you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, you are hereby notified that any use, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited. If you received this e-mail in error, please return the e-mail to the sender, delete it from your computer and destroy any printed copy of it.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
I find it very concerning that the business repeatedly states that the President/Owner will be notified of my complaints however he has not tried to call me yet. I have returned his calls only to get his voicemail. I seems he has spent more time and effort to talk to my realtor (perhaps because she refuses to use this company any more and has advised other realtors to avoid this business also) than to work with me on a resolution. Ellen K[redacted] informed me that I cannot talk to her by phone and can only correspond by email. Ms. K[redacted] repeatedly takes my realtor off the copy of emails back to me. My realtor is not acting on my behalf as indicated however my realtor is trying to assist me to resolve this nightmare of a problem with this company. I have provided all documentation requested (including pictures of the damaged furniture, photos of tags showing make and model numbers) and provided cost information of "like kind" furniture. The company wants to pay me for a lower quality article only at the cheapest price they can find that is in know way "like kind" value. I have been given multiple reasons for not paying and the answer changes with each response. I was told by Ms. K[redacted] that the only option I had was to go through a third party "arbitration" company and I did submit a request for arbitration. The response from the arbitration company was that my claim cannot be resolved using them because it was an "in state" move. I'm back to square one. My claim or any attempted settlement of my claim has not been fully explained. I recently was emailed a document (by yet another person not the owner or Ms. K[redacted]) with valuation options that was not a document that I had signed. I have not been notified of what documents the company claims I have altered but some documents I have from the business clearly show another signature that is not mine (signed by another person with the business).The business took my money, promised me that I had the best coverage for any damage (full replacement value) and now they are trying to explain how they do not have to pay replacement value of the same quality. As I said, the reasons keep changing and they have tried to tell me that the coverage was by weight.I am being lied to and avoided and I do not see that the business is in good faith trying to resolve this complaint.
Regards,
[redacted]
Good AFternoon,[redacted] never contacted our claims department to report and file a claim for her damages she referred to in this Revdex.com complaint. I have attached a copy of the email I have sent to her along with Claim Form and instructions. She had contacted our Sales Rep. Mike S[redacted] a...
few days ago regarding her issues with the service during her move. He assured her he would meet with the company owner to discuss and follow up with her to provide a resolution, however it seems she has not afforded him the opportunity. I will now be reviewing her services provided, the fees she was charged to determine if she is due a refund. I see in this Revdex.com complaint filed, [redacted] has requested a refund of $750.00 I'd like to request how [redacted] determined that figure as a refund she believes she is owed.Thank youVeronica L[redacted]Claims Department
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. I don't fully accept their response because they had questions for me and some of the information in their response was erroneous. To answer their question: I requested a refund of $750 because we were considering using another moving company who said our move would cost $1500 less than what Quality would cost. However, I chose to go with Quality based on what was promised to me regarding the level of service. I did not think that asking $1500 was fair, so I requested half of that. I did contact the claims department and the salesman, Mike S[redacted]. The claims department alerted us that we had 9 months to prepare our claim, and we have been working on tracking down all of the information they require to file the claim. So that is false that we did not contact claims. And I contacted Mike to complain via phone and email. He responded to me after my third email message to him and said that he would be following up once our claim was filed. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
As previously stated, we were hired to move boxes from the garage to another room in the [redacted]'s home. We completed the work we were hired to do. We completed it efficiently and as scheduled. We are not responsible for faulty installed shelving, we are not responsible for structural weaknesses in the [redacted]'s garage, we are not responsible for any damage caused to the [redacted]'s vehicle as a result of those faulty installed shelving and structural weaknesses in their garage. With that said, we are not responsible for any damages to the [redacted]'s vehicle as a result of the faulty installed shelving. The [redacted]'s demanded we pay for the damage to their vehicle as well as the cost of a rental car while their car is being repaired and threatened to file a complaint with the Revdex.com and Trade Commission if we did not oblige. In addition to this complaint they have filed with the Revdex.com they have also filed a complaint with the Fairfax County Department of Cable and Consumer Affairs. A legal response to that complaint filed including all exhibits of evidence supporting our stance in this matter has been submitted to the Fairfax County Department of Consumer Affairs. The filing date of this response is August 14, 2016.Thank you
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:The documentation provided by QSM and myself show that all my statements are factual. The same cannot be said for QSM. They have failed to provide any facts to support their statements regarding their failure to honor the protection plan that I purchased from them. Even in this latest message they continue to provide examples of their unethical business practices which explains why it was difficult to find the truth about the behavior of this company when we were originally researching them. They are welcome to explore their legal options however I urge them to consider the costs of this type of retaliation. I am certain that it would be much cheaper for QSM to settle this claim immediately in accordance with the documents that have been provided than deal with the aftermath of a frivolous lawsuit and the other legal remedies that are available to us. As I have mentioned multiple times, I am willing to settle this matter however QSM has absolutely refused any discussion unless it is physically at their location 240 miles from me and have never provided any documentation to support their failure to provide a cash settlement for the replacement value of the items that were lost as a direct result of their employees' negligence.
Regards,
[redacted] [redacted]