Date: Wed, Jul 13, 2016 at 3:48 PMSubject: [redacted] ID# [redacted] Complaint ResponseTo: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Dear [redacted], [redacted]’s move took place on February 27, 2016. In review of [redacted]’s signed moving documentation there are no exceptions...
notating moving issues and/or damages at delivery. [redacted]’s estimated move rate was $1,287.50. [redacted] paid $1,287.50 for her move. On March 10, 2016 [redacted] contacted our office to discuss her moving experience. I immediately discussed this matter with our Quality Control Manger. Our Quality Control Manager offered, at no charge to her, to meet with [redacted] at her home to address her concerns, inspect damages, move cartons, and remove any moving debris in her home. [redacted] declined our offer. [redacted] was sent a letter and a Statement of Claim form on March 10th to file her claim. [redacted] filed her claim, dated March 18, 2016. [redacted]’s claim settlement was mailed on March 29, 2016. [redacted]’s settlement amount was not based upon her selected signed moving documentation. We elected to settle [redacted]’s claim at a higher monetary value. If you need additional information please do not hesitate to let me know. Thanks again for your assistance. Regards, Ellen KClaims
Date: Wed, Jul 13, 2016 at 2:24 PMSubject: [redacted] ID # [redacted]. Response to ComplaintTo: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org> Dear [redacted],In response to [redacted]’s complaint I found [redacted]’s estimated move rate was $949.50 (3 men @ 4.5 hours). [redacted] actual...
move rate was $923.00 (2 men @ 6.0 hours). [redacted] paid $26.50 less than his estimate. On June 14, 2016, I sent [redacted] a letter and a Statement of Claim form for him to submit his damage claim, and also to address his concerns. See partial letter below. To date [redacted] has not filed a claim with Quality Service Moving.From: Ellen KSent: Tuesday, June 14, 2016 3:22 PMTo: '[redacted]@**.com'Subject: ClaimImportance: High Dear [redacted], We are sorry to hear that you incurred damage during the move and for the inconvenience this has caused you. Please know that we take this very seriously and will work with you to correct this matter. I have attached a Statement of Claim form for you to complete and return to Quality Services Moving. Your claim must be submitted in writing to our company at 10595 Furnace Road, Suite 140, Lorton, VA 22079. You may also send it via fax at ###-###-#### or email to [email protected]. If you need additional information please do not hesitate to let me know. Thanks again for your assistance. Regards, Ellen KQuality Services Moving10595 Furnace Rd #140Lorton, VA 22079###-###-####
Good AfternoonThis customer's concerns are being addressed and customer has agreed to rescind her complaint filed with the Revdex.com.Thank youVeronica C[redacted]
Date: Wed, Jul 13, 2016 at 3:48 PMSubject: [redacted] ID# [redacted] Complaint ResponseTo: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Dear [redacted], [redacted]’s move took place on February 27, 2016. In review of [redacted]’s signed moving documentation there are no exceptions...
notating moving issues and/or damages at delivery. [redacted]’s estimated move rate was $1,287.50. [redacted] paid $1,287.50 for her move. On March 10, 2016 [redacted] contacted our office to discuss her moving experience. I immediately discussed this matter with our Quality Control Manger. Our Quality Control Manager offered, at no charge to her, to meet with [redacted] at her home to address her concerns, inspect damages, move cartons, and remove any moving debris in her home. [redacted] declined our offer. [redacted] was sent a letter and a Statement of Claim form on March 10th to file her claim. [redacted] filed her claim, dated March 18, 2016. [redacted]’s claim settlement was mailed on March 29, 2016. [redacted]’s settlement amount was not based upon her selected signed moving documentation. We elected to settle [redacted]’s claim at a higher monetary value. If you need additional information please do not hesitate to let me know. Thanks again for your assistance. Regards, Ellen KClaims
Date: Wed, Jul 13, 2016 at 2:24 PMSubject: [redacted] ID # [redacted]. Response to ComplaintTo: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org> Dear [redacted],In response to [redacted]’s complaint I found [redacted]’s estimated move rate was $949.50 (3 men @ 4.5 hours). [redacted] actual...
move rate was $923.00 (2 men @ 6.0 hours). [redacted] paid $26.50 less than his estimate. On June 14, 2016, I sent [redacted] a letter and a Statement of Claim form for him to submit his damage claim, and also to address his concerns. See partial letter below. To date [redacted] has not filed a claim with Quality Service Moving.From: Ellen KSent: Tuesday, June 14, 2016 3:22 PMTo: '[redacted]@**.com'Subject: ClaimImportance: High Dear [redacted], We are sorry to hear that you incurred damage during the move and for the inconvenience this has caused you. Please know that we take this very seriously and will work with you to correct this matter. I have attached a Statement of Claim form for you to complete and return to Quality Services Moving. Your claim must be submitted in writing to our company at 10595 Furnace Road, Suite 140, Lorton, VA 22079. You may also send it via fax at ###-###-#### or email to [email protected]. If you need additional information please do not hesitate to let me know. Thanks again for your assistance. Regards, Ellen KQuality Services Moving10595 Furnace Rd #140Lorton, VA 22079###-###-####
Good AfternoonThis customer's concerns are being addressed and customer has agreed to rescind her complaint filed with the Revdex.com.Thank youVeronica C[redacted]