Codelocke Solutions, LLC

Dear [redacted] ,A refund in the amount of $has been issued to your account on 11/23/Please allow to business days for this refund to be reflected in your credit card statement.CodeLocke Support / ( [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

As per your dispute, transaction in the amount of $has been fully refunded on 4/6/2016? -----CODELOCKE Support / [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedIn addition, however, I'd like to note that someone named [redacted] from the Codelocke billing department personally called me on 4/4/and asked why I complained on Revdex.com, saying that it makes their company look bad, and claimed that I had a one-time charge of $to fix my email problemsWhen I said that nowhere is there any evidence that I made a separate payment in that amount and that, instead, I only made one payment of $he finally said he would refund me and that he doeesn't want anything to do with meHe should have just communicated in writing through the Revdex.com in a professional mannerIn addition, two days later, on 4/6/16, I got an unsolicited call from another guy with an Indian accent saying the same story that the guy from Codelocke told me: that "hackers" are trying to take over and that they can help meThey didn't know that my computer was getting repairs at [redacted] at that very momentI ask that my phone number and email NOT be used for any solicitation from this company or any of this company's partners for solicitation Regards, [redacted]

Dear [redacted] ***,As per your request, transaction with ID [redacted] in the amount of $has been refundedPlease allow to business days for refunded amount to appear on your credit card statementRefund confirmation number is [redacted] CODELOCKE Support Team

As per our records, [redacted] had filed a charge back having case ID # [redacted] with his credit card issuer and credit card issuer had refunded the transaction amount of to the customer

As per your dispute, transaction in the amount of $299.99 has been fully refunded on 4/6/2016 -----CODELOCKE Support / [redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.? Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below REOPEN : EJECT RESPOND I didn't understand your letter I thought it was done and it won't be resolved ...But it's not They never credit to my credit card $I talked to my credit card people , and they dealt with them too ( [redacted] [redacted] ) phone ( [redacted] )CODELOCKE was saying to me Talk to your bank ( [redacted] ) they have the money I dealt with both [redacted] & CODELOCKE Nobody has it [redacted] never received the credit from CODELOCKEThanks And HELP ?? [redacted] Regards, [redacted]

As per our records, *** *** had filed a charge back having case ID #*** with his credit card issuer and credit card issuer had refunded the transaction amount of to the customer.

Dear *** ***,Please be advised that a full refund in the amount of US $has been issued on Aug 2015.Support Team / CodeLocke

Dear *** ***,As per your request, transaction with ID *** in the amount of $has been refundedPlease allow to business days for refunded amount to appear on your credit card statementRefund confirmation number is ***CODELOCKE Support Team

Dear *** * ***,A full refund in the amount of $has been issuedYou must have received emails confirming the samePlease allow to business days for this refund to appear on your credit card statementSupport Team / CodeLocke

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in
reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedIn addition, however, I'd like to note that someone named *** *** from the Codelocke billing department personally called me on 4/4/and asked why I complained on Revdex.com, saying that it makes their company look bad, and claimed that I had a one-time charge of $to fix my email problemsWhen I said that nowhere is there any evidence that I made a separate payment in that amount and that, instead, I only made one payment of $he finally said he would refund me and that he doeesn't want anything to do with meHe should have just communicated in writing through the Revdex.com in a professional mannerIn addition, two days later, on 4/6/16, I got an unsolicited call from another guy with an Indian accent saying the same story that the guy from Codelocke told me: that "hackers" are trying to take over and that they can help meThey didn't know that my computer was getting repairs at *** *** at that very momentI ask that my phone number and email NOT be used for any solicitation from this company or any of this company's partners for solicitation
Regards,
*** ***

Dear *** ***,A refund in the amount of $has been issued to your account on 11/23/Please allow to business days for this refund to be reflected in your credit card statement.CodeLocke Support / (*** ***

Revdex.com:
I
have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I received the reply for CodeLocke concerning the complaint I filed with the Revdex.comIt states ‘as
per our records”, *** *** had filed a chargeback having case id#*** with her credit card issues and credit card issuer had refunded the transaction amount to the customer”I’m not sure I understand who the customer is in this statementThe credit card issuer released the stated monies to CodeLocke and I have been billed for that amountThere has not been a refund to my credit card as of this datedThe credit card issuer is not involved in this matter as of nowSince CodeLocke has not addressed the complaint per se and has not refunded my monies, I request they do so immediately

I received the reply for CodeLocke concerning the complaint I filed with the Revdex.comIt states ‘as
per our records”, *** *** had filed a chargeback having case id#*** with her credit card issues and credit card issuer had refunded the transaction amount to the customer”I’m not sure I understand who the customer is in this statementThe credit card issuer released the stated monies to CodeLocke and I have been billed for that amountThere has not been a refund to my credit card as of this datedThe credit card issuer is not involved in this matter as of nowSince CodeLocke has not addressed the complaint per se and has not refunded my monies, I request they do so immediately

As per your dispute, transaction in the amount of $has been fully refunded on 4/6/2016 -----CODELOCKE Support / ***