10/22/ Thank you for the opportunity to review this consumer's case Please be advised that we have reached Mrs [redacted] to discuss the concern We are sending a service technician at no charge on 10/28/to take a current look at the unit Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. The business has corrected the issue appropriately and we consider this issue closed. Regards, [redacted]
Thank-you for the opportunity to review this consumer’s situation GE is sending a replacement griddle and two knobs to Ms [redacted] on a no charge basis Please contact me if there are any other questions or if I may be of further assistance
Thank you for the opportunity to review this consumer's situation I spoke with Mr [redacted] on 10/and apologized for the trouble he's had with his GE Gas Range He explained the issue he was having in great detail which was then communicated to our engineering department The appliance did get exchanged through the GE Consumer Relations department which was installed on 10/ I have confirmed that it is now working to his satisfaction Mr [redacted] did mention that he had a box (wrapped together as one) of new parts that he would be glad to return I told him that I would try and obtain an RMA to get those parts picked up and returned back to GE That RMA number is: 0003474, with a tracking number of: [redacted] and is scheduled for pick up on 11/ Please contact me if you have any further questions or concerns Sincerely, [redacted] Program Manager
Thank-you for the opportunity to review this consumer's situation GE Consumer Relations had issued Ms [redacted] an extension of no charge service coverage through 4/21/in the event that the issue recurs Please contact me if there are any other questions or if I may be of further assistance
[redacted] Thank you for the opportunity to review this consumer’s case Please be advised that GE has been in contact with Mr [redacted] in early October We have offered to cover the cost of the parts (cooktop) for any return service call that is set up for same Mr***, however, would be responsible for labor charges associated with this repair The technician advised me that the spot on the cooktop looks to be a stain which was unable to be removed Please advise if you have any further questions This offer expired 10/30/ [redacted] but as a gesture of goodwill, can be extended through 11/19/** If accepted, I can be contacted at [redacted] Please note that I will be out of the office for the holiday from 11/20/ [redacted] - 12/1/** Sincerely, [redacted]
Thank-you for the opportunity to review this consumer’s situation Ms [redacted] was offered a prorated replacement of the refrigerator in question on 9/15/ [redacted] with the offer being available for her to accept through 10/15/** She would have selected the model of her choice and would have paid 30% of the GE website MSRP plus tax plus a $delivery, installation and scrapping charge Please contact me if there are any other questions or if I may be of further assistance
Thank you for the opportunity to review this consumer's situation I just tried reaching out to Mr [redacted] to discuss this further, but I had to leave him a voicemail I have confirmed that the technician that is coming out today is aware of the proper phone numbers and what door to knock on I will follow up with the consumer after the repair Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] General [redacted] did not attempt to do anything to help me until I reported them to the Revdex.comIf I had not taken this step, I would continue to be waiting for my repairThe dollars that General [redacted] explained as "good Faith" was simply the amount that their insurance customarily gives to give to customers as covered by their policyI made the appointment to have it repaired myself with no help from General [redacted] They only called AFTER I made my own appointment The customer service has been terribleThe company only responded and did damage control AFTER the factMy health suffered as a result of this and the company thinks that what LITTLE they did is satisfactoryIt is not, I have to now deal with regaining my health due to the poor customer service and negligence of General [redacted]
Thank you for the opportunity to review this consumer's situation Ms [redacted] has been approved for a dryer exchange which was processed on order number: [redacted] on 10/ She should receive her new dryer in exchange for her old one within the next 3-business days Please contact me if you have any further questions or concerns I can be reached directly at ###-###-#### anytime between 8am - 2pm EST Sincerely, [redacted] Program Manager
Thank you for the opportunity to review this consumer's situation I have spoken with Ms [redacted] and apologized for any confusion regarding her certificate for a refund/rebate I suggested she mail the Good Will Certificate back to me directly, and I agreed to mail her a check/cash refund in the amount of $instead She accepted this as a fair resolution to her complaint I told her that I would contact her the day I receive it Please contact me if you have any further questions or concerns Sincerely, [redacted] Program Manager
Thank you for the opportunity to review this consumer’s situation I spoke with Ms [redacted] regarding the concern with her GE washerGE has advised her that the unit is six years old and out of warrantyDue to a part not being available GE has offered her a reduced pro-rate into a comparable GE washerMs [redacted] has accepted and the order has been processed Please contact me if there are any other questions or if I may be of further assistance
Thank you for the opportunity to review this consumer's situation I have spoken with Mr [redacted] and apologized for the trouble he's had with his GE Profile Refrigerator We sent him $as a good will gesture and also provided the phone number to [redacted] Insurance for any personal or property damage claims I followed up with him today in regards to the most recent repair on **/ He has informed me that the unit is now fixed and working fine Please contact me if you have any further questions or concerns I can be reached directly at [redacted] Sincerely, [redacted] Program Manager
11/13/ We reviewed this case and service history and found that the customer was overnighted the parts needed to repair the unit and they were delivered the day after his initial call to GE for service The technician we have in the area was booked up for two weeks and while we did have other options available the customer advised us he could wait During the time that he was waiting for service he called us multiple times with different stories We were advised that he had a friend fix the unit using the parts we sent but that didn’t repair the problem During this time we attempted several times to set up service for him but he chose to replace the unit with a non GE product Thank you, [redacted] Water Account CCC GE Innovations Team
Thank you for the opportunity to review this consumer’s situation I spoke with Ms [redacted] regarding the issues in trying to get service on her GE microwave/wall oven combinationPer her extended warranty with [redacted] GE Factory Service was scheduled out on September 20, [redacted] At this time the GE Factory Service technician has ordered some parts and is scheduled to return to install them on October 4, [redacted] Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]
Thank you for the opportunity to review this consumer’s situation I spoke with [redacted] , Mr [redacted] live in partner, regarding the delay in getting their GE dryer repairedAt this time service is scheduled tomorrow, October 2, [redacted] with [redacted] Appliances to install the order parts Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]
10/22/ Thank you for the opportunity to review this consumer's case Please be advised that we have reached Mrs [redacted] to discuss the concern We are sending a service technician at no charge on 10/28/to take a current look at the unit Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. The business has corrected the issue appropriately and we consider this issue closed. Regards, [redacted]
Thank-you for the opportunity to review this consumer’s situation GE is sending a replacement griddle and two knobs to Ms [redacted] on a no charge basis Please contact me if there are any other questions or if I may be of further assistance
Thank you for the opportunity to review this consumer's situation I spoke with Mr [redacted] on 10/and apologized for the trouble he's had with his GE Gas Range He explained the issue he was having in great detail which was then communicated to our engineering department The appliance did get exchanged through the GE Consumer Relations department which was installed on 10/ I have confirmed that it is now working to his satisfaction Mr [redacted] did mention that he had a box (wrapped together as one) of new parts that he would be glad to return I told him that I would try and obtain an RMA to get those parts picked up and returned back to GE That RMA number is: 0003474, with a tracking number of: [redacted] and is scheduled for pick up on 11/ Please contact me if you have any further questions or concerns Sincerely, [redacted] Program Manager
Thank-you for the opportunity to review this consumer's situation GE Consumer Relations had issued Ms [redacted] an extension of no charge service coverage through 4/21/in the event that the issue recurs Please contact me if there are any other questions or if I may be of further assistance
[redacted] Thank you for the opportunity to review this consumer’s case Please be advised that GE has been in contact with Mr [redacted] in early October We have offered to cover the cost of the parts (cooktop) for any return service call that is set up for same Mr***, however, would be responsible for labor charges associated with this repair The technician advised me that the spot on the cooktop looks to be a stain which was unable to be removed Please advise if you have any further questions This offer expired 10/30/ [redacted] but as a gesture of goodwill, can be extended through 11/19/** If accepted, I can be contacted at [redacted] Please note that I will be out of the office for the holiday from 11/20/ [redacted] - 12/1/** Sincerely, [redacted]
Thank-you for the opportunity to review this consumer’s situation Ms [redacted] was offered a prorated replacement of the refrigerator in question on 9/15/ [redacted] with the offer being available for her to accept through 10/15/** She would have selected the model of her choice and would have paid 30% of the GE website MSRP plus tax plus a $delivery, installation and scrapping charge Please contact me if there are any other questions or if I may be of further assistance
We have agreed to exchange this consumer's dryer
Thank you for the opportunity to review this consumer's situation I just tried reaching out to Mr [redacted] to discuss this further, but I had to leave him a voicemail I have confirmed that the technician that is coming out today is aware of the proper phone numbers and what door to knock on I will follow up with the consumer after the repair Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] General [redacted] did not attempt to do anything to help me until I reported them to the Revdex.comIf I had not taken this step, I would continue to be waiting for my repairThe dollars that General [redacted] explained as "good Faith" was simply the amount that their insurance customarily gives to give to customers as covered by their policyI made the appointment to have it repaired myself with no help from General [redacted] They only called AFTER I made my own appointment The customer service has been terribleThe company only responded and did damage control AFTER the factMy health suffered as a result of this and the company thinks that what LITTLE they did is satisfactoryIt is not, I have to now deal with regaining my health due to the poor customer service and negligence of General [redacted]
Everything is working fine now consumer will call me directly if that changes %
Thank you for the opportunity to review this consumer's situation Ms [redacted] has been approved for a dryer exchange which was processed on order number: [redacted] on 10/ She should receive her new dryer in exchange for her old one within the next 3-business days Please contact me if you have any further questions or concerns I can be reached directly at ###-###-#### anytime between 8am - 2pm EST Sincerely, [redacted] Program Manager
Thank you for the opportunity to review this consumer's situation I have spoken with Ms [redacted] and apologized for any confusion regarding her certificate for a refund/rebate I suggested she mail the Good Will Certificate back to me directly, and I agreed to mail her a check/cash refund in the amount of $instead She accepted this as a fair resolution to her complaint I told her that I would contact her the day I receive it Please contact me if you have any further questions or concerns Sincerely, [redacted] Program Manager
Thank you for the opportunity to review this consumer’s situation I spoke with Ms [redacted] regarding the concern with her GE washerGE has advised her that the unit is six years old and out of warrantyDue to a part not being available GE has offered her a reduced pro-rate into a comparable GE washerMs [redacted] has accepted and the order has been processed Please contact me if there are any other questions or if I may be of further assistance
The consumer's dryer has not been repaired.
Thank you for the opportunity to review this consumer's situation I have spoken with Mr [redacted] and apologized for the trouble he's had with his GE Profile Refrigerator We sent him $as a good will gesture and also provided the phone number to [redacted] Insurance for any personal or property damage claims I followed up with him today in regards to the most recent repair on **/ He has informed me that the unit is now fixed and working fine Please contact me if you have any further questions or concerns I can be reached directly at [redacted] Sincerely, [redacted] Program Manager
11/13/ We reviewed this case and service history and found that the customer was overnighted the parts needed to repair the unit and they were delivered the day after his initial call to GE for service The technician we have in the area was booked up for two weeks and while we did have other options available the customer advised us he could wait During the time that he was waiting for service he called us multiple times with different stories We were advised that he had a friend fix the unit using the parts we sent but that didn’t repair the problem During this time we attempted several times to set up service for him but he chose to replace the unit with a non GE product Thank you, [redacted] Water Account CCC GE Innovations Team
Thank you for the opportunity to review this consumer’s situation I spoke with Ms [redacted] regarding the issues in trying to get service on her GE microwave/wall oven combinationPer her extended warranty with [redacted] GE Factory Service was scheduled out on September 20, [redacted] At this time the GE Factory Service technician has ordered some parts and is scheduled to return to install them on October 4, [redacted] Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]
The consumer has now received their rebate
Thank you for the opportunity to review this consumer’s situation I spoke with [redacted] , Mr [redacted] live in partner, regarding the delay in getting their GE dryer repairedAt this time service is scheduled tomorrow, October 2, [redacted] with [redacted] Appliances to install the order parts Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]