Coffee Machine Business

This is a response to ID# [redacted] Our customer [redacted] received a brand new machine The machine came directly from the factory where it was manufactured which is Vending World that have been in business now years which [redacted] is stating certain things that are totally untrue about themSecond [redacted] is claiming that we have an automated service which is totally not true either We have a service after business hours that takes messages for our company We keep all phone records and if need be we can prove how we have responded to [redacted] via phone and also have all records of coorespondences via email Third the tech [redacted] spoke to is our head tech who is based in another state and was more than helpful in providing all the help that was needed [redacted] was also provided with a manual and cd of showing him to use the machine [redacted] was provided everything that is stipulated on his contract Coffee Machine Business is more than willing to help with anything else if needed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Coffee business is not fully telling the entire story They are making it seems that they are doing everything possible and the reason why things are not working is because of me Before purchasing the coffee machine, I was told that all the location come with a year contract and is available for me to service from 8am to 9pm M-Sa Coffee Machine will give me a location in the area that I list and it would be up to me to accept Please see attachment that states what I assume that I would be purchasing I know that I will be servicing the machine after work, so the hours was important to me since I don't get off of work until 4:or 5pmI base my purchase on what was told to me in the attached letter and phone conversations All the locations that they sent to me closed at 6pm, not 9pm For example: 1st location: Was sent to me on 4/ [redacted] to [redacted] These are apartments They didn't want a vendor they wanted information 2nd location: Was sent to me on 5/ [redacted] to [redacted] Headquarters is in [redacted] , but they wanted the machine in their new location which is [redacted] *** This location is took me an hour to get to Yes the location was great, but I couldn't take it because of the distance to service and not knowing my profit would be it might not be profitable I tried to call Coffee Machine, several times, to discuss things with them and I never received a call back I email the representative (Tony) and he never return me calls or email 3rd location: Was sent to me on 6/ [redacted] to [redacted] *** It is in [redacted] , but again the shop closes at 6pm and 2pm on Sat Everything that they told me to purchase the machine was all pretext in order for me to purchase the coffee machine I do not wish to continue to have a relationship with this business because they are not giving me what they stated they would I feel that it was a advertising in order to get me to purchase Now they are providing with locations that are not in my list or the timeframe that would allow me to service the machine I am not going to take a location that put me in a bad situation Coffee Machine states that they are working to assist me, but all they have done is giving me the run around, not returning my calls or emails and locations that are not acceptable I never received the four location in [redacted] that are open until 9pm Where is that list? I am only getting one location, nothing to chose from; as they stated in the attached letter[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [All statements are incorrectCoffee business machines has not answered any of calls for the past three weeks, they have virtual answering machineThe techinician never answered my calls only the first two contacts three weeks ago and he lives in Georgia and requested me not call him because he has nothing to do with me [redacted] why tony from coffe business machine referring me to himcoffe business machine did not provide me with brand new machin it is refurbished, I requested tony the owner of coffe business machine to clarify why I did not get a brand new machine , he never answered regardless of my repeated request to answer my question , but he intentional refusing to answerThe coffee fe machine iteme number does not exist not the company makes them do exist , coffee fe business machine provide me with the name of the company makes the machineThe name world vending machine, LLC, this name does not exist, and the contact number is not a working numberI requested coffe business machine to give a clarification of why you provide me with incorrect company name , they never answered any question.the coffe business machine informed me when we made the deal that the site is ready at health clink in Baltimore and I have to signe the contract in hours otherwise they can not hold the siteI did signe the contract immediately and coffe business machine confirmed vial email that the site is still ready for me.the coffe business machine never contacted me by phone, they never answered my calls , tony called me ones for few seconds and hung up while answering his callHe sent me a msg saying that he called me but " I did not give him a chance to leave a voice mailAnd when I called him back he hung upI have complete list of all outgoing calls to coffee business machines and their technical.the coffe business machines give me a location name and address then when I contact them they express that they are not interested and the location company provided them information about refurbished machine and they want brand new one.nswer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Again, I know what is in the contract and they have not followed that contract The information that was provided to me was because they haven't comply to that part either I have used the contact information to request for an location in June and still have not received anything Everything that was said to me prior to purchase was a lie; which was told to me to convenience me to order and then hide behind the "no refund" I wouldn't be asking for one if they would do what they told me that they would do, but to now hide be hide information and say "no refund" is ridiculous and not doing business advertising and providing services is wrong All the locations are not what was told to me before I purchase I don't understand why they don't understand that This is services and giving me pretext on things that they had no intentions of doingIt is clear that they will not give me a location that they stated to me that they would, but instead of granting me a refund they hide behind this "no refund"Two words instead of fulfilling the entire contract I did my part, but they haven't done their part of the contact; except the no refund part That is the only part of the contract that they fulfilled - [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

To: [redacted] ,This is a response to ID# [redacted] Our customer [redacted] purchased coffee machines with locations She received her four coffee machines in days after making the purchase The location company then contacted her and provided her four great locations for her coffee machines Our customer [redacted] selected two of the first four locations where they were placed She did not choose the other two locations because she said minutes was to far for her to drive Once the location company was notified they proceeded to provide her more locations all within minutes from where she livesShe had excuse after excuse on each location here after The location company has done plenty of work to make [redacted] happyWe were notified that [redacted] has been provided with locations up to date and she only chose two of the locationsAs promised we also paid for a local tech to train on her the machines as well as transport her two machines to there selected locations Her agreement that she has signed states coffee machines, locations, year warranty, and freight included She has received everything that is stated and even more to accommodate her Her agreement also states in section that there are no refunds We have also responded to [redacted] 's emails and calls in a timely fashionWe have email records and phone records to prove if needed We at Coffee Machine Business are here to help [redacted] succeed in her coffee business and have provided everything for her to succeed

To Whom It May Concern,This is a response to ID# [redacted] Our customer [redacted] was provided with a wonderful busy car wash that is extremely busy and is in need of her coffee machine that she has [redacted] turned it down stating that she could not get to the location because of her work hours Once we heard that she was unable to take the car wash we then provided her with another great location on [redacted] that is in need of her coffee machineYes we are going to provide her with a local tech who will be helping her with training and also provide her with the first time product bonus as written on her contract We are doing everything here to make [redacted] happy to be successful in her new coffee business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Originally I was provided with locations but then for no reason those locations were no longer available for me to selectI was then provided with three hotel options in my area and when I contacted those locations locations told me that they did not agree to have my product on their property so I was only able to choose of the locations provided for meI was also provided with some other options but once I contacted them I was told once again that they had not agreed to having my product on their propertySo, while they have provided locations for me, they were not all viable locations and that became apparent only after I contacted the locations and talked to their managersI only have current locations of the that were offered to me because many of the locations they have provided me did not previously agree to having my machines in their spaces, many of them acknowledged that they had received materials about my machines but had not agreed to the termsOn April, one of the locations decided that they did not want the coffee machine anymoreI emailed the coffee machine company and the location companyThe location company replied "I have some new marketers that have been getting nice businessI well assign them your area and they will start your job within the week." They sent this on April **It's been more than six weeks and no one has contacted me about any new location.While they paid for a local technician to train me on the machines, the technician himself was not trained and asked me more questions than he was able to answerThis technician was only found by me after they had me conversing with a technician in Atlanta, Georgia for monthsIt then became apparent that there was not a local technician available for me and I asked the company if they would like me to find someoneThey agreed to allowing me to find a technician and said they would provide him with training materials but he was not actually provided with anything before being expected to assist meAlso, after the technician put together two machines, he did not get payed until I forward his email to ***The technician was so frustrated about the whole thing, that he decided to quit.To top it all off, I have three machines in my garage and no technician.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Originally I was provided with locations but then for no reason those locations were no longer available for me to selectI was then provided with three hotel options in my area and when I contacted those locations locations told me that they did not agree to have my product on their property so I was only able to choose of the locations provided for meI was also provided with some other options but once I contacted them I was told once again that they had not agreed to having my product on their propertySo, while they have provided locations for me, they were not all viable locations and that became apparent only after I contacted the locations and talked to their managersI only have current locations of the that were offered to me because many of the locations they have provided me did not previously agree to having my machines in their spaces, many of them acknowledged that they had received materials about my machines but had not agreed to the termsOn April, one of the locations decided that they did not want the coffee machine anymoreI emailed the coffee machine company and the location companyThe location company replied "I have some new marketers that have been getting nice businessI well assign them your area and they will start your job within the week." They sent this on April **It's been more than six weeks and no one has contacted me about any new location.While they paid for a local technician to train me on the machines, the technician himself was not trained and asked me more questions than he was able to answerThis technician was only found by me after they had me conversing with a technician in Atlanta, Georgia for monthsIt then became apparent that there was not a local technician available for me and I asked the company if they would like me to find someoneThey agreed to allowing me to find a technician and said they would provide him with training materials but he was not actually provided with anything before being expected to assist meAlso, after the technician put together two machines, he did not get payed until I forward his email to ***The technician was so frustrated about the whole thing, that he decided to quit.To top it all off, I have three machines in my garage and no technician.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

THIS CUSTOMER WAS PROVIDED WITH LOCATIONS FROM THE LOCATION COMPANY. THE CUSTOMER HAS ALL THE LOCATION COMPANIES INFORMATION TO INFORM OF AN ISSUEWE HAVE ALL LOCATIONS THAT HAVE BEEN SENT TO CUSTOMER. PLUS CUSTOMER WAS INFORMED IF THEY EVER NEEDED A TECH TO OPERATE THE MACHINE OR
TRAIN THEY WOULD BE MORE THAN ACCOMODATED

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Thank you for your espouseAs mentioned previously, some locations no matter the distance were not interested in having the product on their premisesAlso the problem was not that the technician was not paid, but that he was not trained properly in order to train me properlyThank you for your time but I will be taking my claim to the Small Business Claims
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Thank you for your espouseAs mentioned previously, some locations no matter the distance were not interested in having the product on their premisesAlso the problem was not that the technician was not paid, but that he was not trained properly in order to train me properlyThank you for your time but I will be taking my claim to the Small Business Claims
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom it May Concern,This is a response to ID# *** Our customer *** *** received a brand new machineEach machine that Coffee Machine Business is brand new and crated and palleted *** *** is stating he hasn't received any locations from us and has not been in
communication with Coffee Machine Business We at Coffee Machine Business have all the proof via emails and phone records of how we have been in constant contact with *** on a daily basis along with proof from the location company of how *** was sent locations that want his coffee machine *** also has been in contact with our head tech on a daily basis We are here to assist ***

To Whom It May Concern,This is a response to ID# *** Our customer *** *** was provided with a wonderful busy car wash that is extremely busy and is in need of her coffee machine that she has *** turned it down stating that she could not get to the location because of
her work hours Once we heard that she was unable to take the car wash we then provided her with another great location on *** *** *** ** *** that is in need of her coffee machineYes we are going to provide her with a local tech who will be helping her with training and also provide her with the first time product bonus as written on her contract We are doing everything here to make *** happy to be successful in her new coffee business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]  Coffee business is not fully telling the entire story.  They are making it seems that they are doing everything possible and the reason why things are not working is because of me.  Before purchasing the coffee machine, I was told that all the location come with a 3 year contract and is available for me to service from 8am to 9pm M-Sa.  Coffee Machine will give me a location in the area that I list and it would be up to me to accept.  Please see attachment that states what I assume that I would be purchasing.  I know that I will be servicing the machine after work, so the hours was important to me since I don't get off of work until 4:30 or 5pm. I base my purchase on what was told to me in the attached letter and phone conversations.  All the locations that they sent to me closed at 6pm, not 9pm.  For example: 1st location: Was sent to me on 4/** to [redacted].  These are apartments.  They didn't want a vendor they wanted information.  2nd location: Was sent to me on 5/** to [redacted].  Headquarters is in [redacted], but they wanted the machine in their new location which is [redacted].  This location is took me an hour to get to.  Yes the location was great, but I couldn't take it because of the distance to service and not knowing my profit would be it might not be profitable.  I tried to call Coffee Machine, several times, to discuss things with them and I never received a call back.  I email the representative (Tony) and he never return me calls or email.   3rd location: Was sent to me on 6/** to [redacted].  It is in [redacted], but again the shop closes at 6pm and 2pm on Sat.  Everything that they told me to purchase the machine was all pretext in order for me to purchase the coffee machine.  I do not wish to continue to have a relationship with this business because they are not giving me what they stated they would.  I feel that it was a false advertising in order to get me to purchase.  Now they are providing with locations that are not in my list or the timeframe that would allow me to service the machine.  I am not going to take a location that put me in a bad situation.  Coffee Machine states that they are working to assist me, but all they have done is giving me the run around, not returning my calls or emails and locations that are not acceptable.  I never received the four location in [redacted] that are open until 9pm.  Where is that list?  I am only getting one location, nothing to chose from; as they stated in the attached letter.**
[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This is a response to ID# [redacted]   Our customer [redacted] received a brand new machine.  The machine came directly from the factory where it was manufactured which is Vending World that have been in business now 12 years which [redacted] is stating certain things that are totally untrue about them. Second [redacted] is claiming that we have an automated service which is totally not true either.  We have a service after business hours that takes messages for our company.  We keep all phone records and if need be we can prove how we have responded to [redacted] via phone and also have all records of coorespondences via email.  Third the tech [redacted] spoke to is our head tech who is based in another state and was more than helpful in providing all the help that was needed.  [redacted] was also provided with a manual and cd of showing him to use the machine. [redacted] was provided everything that is stipulated on his contract.  Coffee Machine Business is more than willing to help with anything else if needed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again, I know what is in the contract and they have not followed that contract.  The information that was provided to me was false because they haven't comply to that part either.  I have used the contact information to request for an location in June and still have not received anything.  Everything that was said to me prior to purchase was a lie; which was told to me to convenience me to order and then hide behind the "no refund".  I wouldn't be asking for one if they would do what they told me that they would do, but to now hide be hide false information and say "no refund" is ridiculous and not doing business.  False advertising and providing false services is wrong.  All the locations are not what was told to me before I purchase.  I don't understand why they don't understand that.  This is false services and giving me false pretext on things that they had no intentions of doing. It is clear that they will not give me a location that they stated to me that they would, but instead of granting me a refund they hide behind this "no refund". Two words instead of fulfilling the entire contract.  I did my part, but they haven't done their part of the contact; except the no refund part.  That is the only part of the contract that they fulfilled.  -[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] is stating we don't have proof all the proof is on her contract she signed which both parties have which clearly states there are no refunds.  Second [redacted] has all the contact information of the location company if she is in need of another location.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[All statements are incorrect. Coffee business machines has not answered any of calls for the past three weeks, they have virtual answering machine. The techinician never answered my calls only the first two contacts  three weeks ago and he lives in Georgia and requested me not call him because he has nothing to do with me [redacted] why tony from coffe business machine referring me to himcoffe business machine did not provide me with brand new machin it is refurbished, I requested tony the owner of coffe business machine to clarify why I did not get a brand new machine , he never answered regardless of my repeated request to answer my question , but he intentional refusing to answer. The coffee fe machine iteme number does not exist not the company makes them do exist , coffee fe business machine provide me with the name of the company makes the machine. The name world vending machine, LLC, this name does not exist, and the contact number is not a working number. I requested coffe business machine to give a clarification of why you provide me with incorrect company name , they never answered any question.the coffe business machine informed me when we made the deal that the site is ready at health clink in Baltimore and I have to signe the contract in 24 hours otherwise they can not hold the site. I did signe the contract immediately and coffe business machine confirmed vial email that the site is still ready for me.the coffe business machine never contacted me by phone, they never answered my calls , tony called me ones for few seconds and hung up while answering his call. He sent me a msg saying that he called me but " I did not give him a chance to leave a voice mail. And  when I called him back he hung up. I have complete list of all outgoing calls to coffee business machines and their technical.the coffe business machines give me a location name and address then when I contact them they express that they are not interested and the location company provided them information about refurbished machine and they want brand new one.nswer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To: [redacted],This is a response to ID# [redacted]   Our customer [redacted] purchased 4 coffee machines with 4 locations.  She received her four coffee machines in 5 days after making the purchase.  The location company then contacted her and provided her four great locations for...

her coffee machines.  Our customer [redacted] selected two of the first four locations where they were placed.  She did not choose the other two locations because she said 25 minutes was to far for her to drive.  Once the location company was notified they proceeded to provide her 4 more locations all within 15 minutes from where she lives. She had excuse after excuse on each location here after.  The location company has done plenty of work to make [redacted] happy. We were notified that [redacted] has been provided with 10 locations up to date and she only chose two of the locations. As promised we also paid for a local tech to train on her the machines as well as transport her two machines to there selected locations.  Her agreement that she has signed states 4 coffee machines, 4 locations, 1 year warranty, and freight included.  She has received everything that is stated and even more to accommodate her.  Her agreement also states in section 4 that there are no refunds.  We have also responded to [redacted]'s emails and calls in a timely fashion. We have email records and phone records to prove if needed.  We at Coffee Machine Business are here to help [redacted] succeed in her coffee business and have provided everything for her to succeed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again, I know what is in the contract and they have not followed that contract.  The information that was provided to me was false because they haven't comply to that part either.  I have used the contact information to request for an location in June and still have not received anything.  Everything that was said to me prior to purchase was a lie; which was told to me to convenience me to order and then hide behind the "no refund".  I wouldn't be asking for one if they would do what they told me that they would do, but to now hide be hide false information and say "no refund" is ridiculous and not doing business.  False advertising and providing false services is wrong.  All the locations are not what was told to me before I purchase.  I don't understand why they don't understand that.  This is false services and giving me false pretext on things that they had no intentions of doing. It is clear that they will not give me a location that they stated to me that they would, but instead of granting me a refund they hide behind this "no refund". Two words instead of fulfilling the entire contract.  I did my part, but they haven't done their part of the contact; except the no refund part.  That is the only part of the contract that they fulfilled.  -[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]