Coffee Machines USA

Complaint: [redacted] I am rejecting this response because: The Business sold the machines telling me, and so says the contract, that there were Locations that were accepted to have my machines in their places as soon as I approve themWhen I contact the locations that the business emailed me they said they were not INTERESTED in my machines, there is one location that even knew what I was talking aboutThe Contact in the Call Center the Business mention clearly told me they were not interested in any machinesAnd I have not contact the two locations The Business just emailed me because that was not the dealThey are selling Coffee Vending Machines with a Location to place it, they tell people that the locations already knows about the Coffee Machine that you are suppose to take there and THAT IS NOT TRUEThe Business told me that I was going to approve the locations they email me, NOT that I have to call the Locations and ask them whether they are or not interest in my machines Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The company letterhead I received had NO signature, NO person's name, and was obviously something he just threw together and emailed meThe person would NOT even tell me his nameI didn't even know his name until I saw it on here! And furthermore, I have been to law enforcement about the contract with the name of a local university on itThe police have determined that this company is committing fraud in several statesThey have also been to the company address and there is NO business at that addressThis is also fraudI am NOT the only person to go to law enforcement about thisThere is an ongoing criminal investigation of these people and they are going to be brought to justiceThe offer they made me was a joke, and I am not sending this machine to them without seeing a refundThe offer was clearly as fraudulent as this companySomething needs to be done about scammers like thisAgain....They wouldn't even put a person's name or signature on letterhead to prove I would get a refund Sincerely, [redacted] ***

Coffee Machines USA is no longer in business They went out of business one month ago Plus on another note *** was provided with a great school location that is needing the machine she has

Complaint: [redacted] I am rejecting this response because: All that is said by Mr [redacted] *** is totally FALSEI have been informed about possible locationsI have contacted them all and ALL have said that they are NOT interested in my machinesThe locations he mentioned I've called them again and the ALL said that they don't have any intentions of having my machines in their placesAll that I say can be provedThe location company as he says has contacted me by email and from a NO CALLER ID phoneI have the machines in the middle of my home with no locationsThe location company says they are working to find me new locationsThat's not what [redacted] *** told meHe offered me Machines with Pre-Agreement Contract and Years of relocationThat was more than month ago and I got nothingI paid my FULL order, so I want what I boughtIn fact, the machines I received has no cup dispenser as they are offered and there is not the first load of product as [redacted] saidFor all this, I INSIST in my immediately and totally REFUND of my MONEY Sincerely, [redacted] ***

This is to respond to Complaint ID# [redacted] To clarify Mr [redacted] complaint He has received two locations for his coffee machine Being that he was not satisfied with the first location he was then sent a hotel location which he is not stating in his complaint which does want the coffee machine and is great location Customer did receive a brand new machine and if there is any issues that is he having such as a dent on the machine he has the contact phone number to the factory that handles all these issues where he can call [redacted] all did receive a dvd and manual showing how to operate the machine He also has the technical departments phone number if he has any questions of learning how to operate the machine he can contact them directly and they will be more than happy to help [redacted] has received everything that is written on his contract which he signed and part of the contract clearly states once a customer receives his machines there are no refunds and he has nothing to be complaining about he has received locations that are wanting the machine

Complaint: [redacted] I am rejecting this response because: I don't want to get another location because the first one wasn't secured as promised in the first place all I want is a way to get my investment back that is it Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Shipping is very expensiveI don't feel that I should have to pay this cost when I was lied to in the beginningAsked for written and signed documentation proving That I would receive a refundWas un able to get thatFurthermore, The person would not even tell me their name after many requestsI have a contract with information signed by [redacted] in my possessionThe name of a large university ( [redacted] ) in [redacted] ** was used without their knowledge or permissionI do not trust that I will receive a refund from these peopleIf they could show me a refund and pay the shipping cost for the mess that was created by their dishonesty, I would acceptNo one in my position would in good conscience fork out more money and hope for the best with someone who has lied repeatedly alreadyI hve been advised by Attorney General's Office in [redacted] to decline this offer Sincerely, [redacted] ***

This is to respond to Complaint ID# [redacted] Our customer [redacted] has received everything that is written on her contractShe has received her coffee machines, she has received more than the double amount of locations, she has received her product bonus which she cashed a few weeks back, plus we even had a tech who were going to pay to provide her the training and then deliver the machines to the locations So everything that is stated in her contract it has been fullfilled If she is needing any assistance with further location assistance she has all the contact information of who to contact and they will be more than happy to assist her

Complaint: [redacted] I am rejecting this response because: First I would like to say that the people from Coffee Machines USA are trying to play the same game with the people of the Revdex.com as they were playing with usBut I am sure the Revdex.com professionals will verify the information and will make sure who is lying, so they can make the right decisionWith that said, I am going to support my answer base in the locations we were promised to get: E-mail from [redacted] *** (salesman) on 07/02/ Jul ***, Good afternoon I hope all is well and you are having a nice time with your family in [redacted] I did speak with your brother today and he had told me you guys are going to be purchasing one machine sometime next weekYour brother did ask me to send you the locations in [redacted] which I am enclosing1) Large Financial Location- [redacted] *** (200+employees) 2) Educational Facility- [redacted] *** ( employees plus students ) 3) Medical Facility- [redacted] *** ( employees plus customers in lobby )Thank you [redacted] Direct# ###-###-#### Base on these offers, we made the decision to buy the coffee vending machineAs everyone knows we never got those locations (FIRST EVENT NOT ACCOMPLISHED BY COFFEE MACHINES USA) After that, we received the following e-mail from a guy called ***, offering us a location completely different to the ones originally mentioned: Aug Hi ***This is [redacted] from a marketing companyWe were hired to find you a place to put your machineMy marketers have called businesses and here is the first site that had interest [redacted] ###-###-#### email: [redacted] My brother and I went to check out this place, we talked to the owner, who told us she wasn’t interested in the coffee machine, the reason she stated was because only of her customers drink coffee and that she has a small coffee maker(SO IT IS NOT SUCH FIRST LOCATION, THIS IS ANOTHER LIE) By the way this was a minutes drive from my home, and we supposed to get the original locations in not more than a minutes driving distance from my home, let me mention that if the location would’ve worth it, we would have not mind driving that farIf you guys want to confirm what we say, call the Laundromat, simple as that We patiently wait for more information, wasting our time trying to contact the people from coffee machine by phone or waiting for answers through e-mail communications There are some other emails next that explain after almost one month what was going on: Me To coffeemachine [redacted] @ [redacted] Sep Hello [redacted] I understand you are working in getting a decent location for me, this search is taking to long and I am losing money*** sent me an email yesterday mentioned that I can contact you and that I will get my new location todayWhat is the status of this situation please [redacted] Coffee [redacted] To [redacted] Sep Hi [redacted] We have nothing to do with your order and taking to longWe are a lead generator companyHere the latest my marketers found had interest Please wait until Monday to contact this one as the owner needed to view the info we sent him on your machine [redacted] ###-###-#### Me To Coffee [redacted] Sep Hello [redacted] I would like to know what is going on with the location, when we sign the contract with coffee machines usa we were offer to have a location not to far away from my homeThe original locations were minutes away, now this location is minutes drivePlease let me know something [redacted] Coffee [redacted] To Me Sep I meant [redacted] We sent you first the Laundrymat then on Friday we sent you this hotel near the airport in [redacted] we didn't send you nothing in [redacted] here is the last spot we sent you completing our job [redacted] ###-###-#### Me To Coffee [redacted] Sep Hello [redacted] You told me "wait until Monday to contact this new location, because you sent some information the owner needed to check about the machine"Please let me know what happen with that? Did they check the information? Am I supposed to contact them? What about the training in how to operate the machine? I was told you are in charge of the location and the training as well, is that true? Please, I am stuck with this machine for almost two months now, I will appreciate any information you can provide me [redacted] Coffee [redacted] To Me Sep Yes you can stop by the place and speak to the contact personOur job is then completed We our lead generators we know nothing about vending machinesWe are strictly a marketing company I have been calling these guys since that date, 3, and times daily to get in contact with the owner with no luck, and [redacted] , the receptionist or whatever she is, can testify how many times I have calledAfter a week of trying to talk by phone with the owner I decided to visit the place; I was not lucky, however this place is a motel, not a hotel, and according with the receptionist they could place the coffee machine in a closed small room no bigger than square feet, there is not a lobby or a guest area in this place THEY HAVE THE NERVE TO SAY THAT THIS IS A GREAT LOCATION Now, regarding the DVD, please members of the Revdex.com, if you would like I can send you the DVD they sent me and you guys can make your own judgment and tell me if I or anyone can start operating the machine with that video I clearly need to affirm and assure that no manual has been sent to me, I haven’t received any kind of written instructions Finally we are honest people who wanted to make a decent business with this company, and we categorically reject the audacity of Coffee Machines USA to mention that we have nothing to complain about It is a basic rule, if you buy something the seller offered to you and you did not get what you were supposed to get, then the buyer has all the authority to ask for the refund of the money he invest, it doesn’t matter if the contract states that they don’t accept any refunds WE WANT OUR MONEY BACK We know for a fact that we are not the only customers who have been harmed by this company Regarding the machine we already mentioned the problems: we are not saying is not new, simply is not the machine we order (does not have a cup dispenser and does not have a bill acceptor how we were told) For the members of Revdex.com please have a little of empathy in this case Sincerely, [redacted]

Company is no longer in business. On another note if *** is not satisfied with the location all she has to do is let the location company who is assiting her to get her another location

***,
We have sent customer *** *** a company letter head letter on Friday 08/08/stating we would refund his full amount of $5,but will not paying for shipping back. Shipping charges are $to ship back the machine. The reason why we do not refund the customer without shipping the merchandise back is because we do not no if the machine has any damages nor do we no if the customer has tampered with the machine.
YES WE WILL REFUND THE CUSTOMER A FULL REFUND OF $5,ONCE WE RECEIVE THE MACHINE BACK TO OUR FACTORY AND HAS NO DAMAGES
*** *** ***

To *** ***,
This is a response to Complaint ID# ***. Our customer was offered a refund of $5,based on him shipping the machine back to our factory at his cost and we are waiting for his response
Once we receive the machine back at our factory
then we will gladly send him his request of a full refund of $5,
Thank you
*** *** ***

This is a response to complaint ID# ***. Our customer *** *** purchased coffee machines and locations *** did receive his machines which is exactly the machine that is advertised on our company website *** did receive locations. He is claiming that none
of these locations are wanting the machines. It is very strange because when he mentioned that each location was called back by the location company we use and and they were all verified that they do want the machines. There were even two locations that mentioned to the location company that *** never ever contacted them and were waiting for *** *** *** to call them This is the *** dealership. The general manager of the car dealership was given *** cell phone so that he can bring the machine there. Plus the call center and technology company stated that are ready for the machine *** *** has no reason to be complaining he is receiving everything that is written on his contract. Plus on another note it clearly states in his contract which he also claimed he never received which he have proof of that he did that there are no refunds once he receives his machines so at this point there are no refunds provided. We also have been in contact with *** *** stating that if he wasn't satisfied with any of the locations first being sent that the location company would be providing a new group of locations next week sometime. On ending note we are here to see *** *** succeed in his coffee business and we will work diligently to make that happen for him

Please note: I have provided you with all the documentation mentioned in the narrative below via the attachments. I am happy to send documentation through mail if desired. Thank You
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
To: To the Revdex.com
From: *** ***
Subject: Response to complaint from business: Complaint ID #***
Date Sent: November 4,
Attachments: Purchase Order
Copy of check for $18,
Agreement
1st set of locations
2nd set of locations
Frustrated Tech Email
To Whom It May Concern,
Thank you for sending the response to my complaint of Coffee Machines USA. My response contained below and my reasons for not accepting their comment is supported with corresponding evidence
I have taken each comment made by Coffee Machines USA in order of it’s appearance in their response to my complaint:
Contract
Ms***, *** *** ***, states that I received everything that is written in the contract. My first contact with *** *** occurred over the telephone in response to an inquiry I had made to the Coffee Machines USA advertisement on Franchise Opportunities website. When I first spoke with *** ***, I was not impressed with the numbers he presented, declined to move further with him and terminated the phone call. Within a short while, I received another call from *** *** and in this phone call, he had just what I was looking for:
One location for all machines (at a local hospital).
Each machines was expected to make a minimum of vends a day which totaled a minimum of $dollars a day per machine
My initial investment was anticipated to be recovered within the first month, per *** ***
Each location was guaranteed for years
Coffee Machines USA to pay for year warranty on each machine
Coffee Machines USA to pay for training
Coffee Machines USA to pay for all machines being placed at each location
Coffee Machines USA to pay for products for all machines for the first week of business
Coffee Machines USA to pay for T-Shirts with my logo and business name on them
*** told me to get my business up and running in preparation for Machines’ arrival and placement
Immediately following this phone call, *** *** sent me a Purchase Order detailing most of what is bulleted above
I Sent the check via electronic scanning to *** *** at Coffee Machines USA for the total sum of $18,500. After reviewing the Purchase Order I felt comfortable moving forward with this arrangement
Purchase Agreement dated 6/17/follows:
The contract below is, unfortunately, very hard to read. This is the condition it was received. I will take a minute to briefly describe each clause:
1) Delivery of product is Seller’s responsibility
2) Manufacturer guarantees to replace or repair defective products
3) The Purchase Order is intended by the parties as a complete and final expression of the agreement between the parties
4) Seller will provide buyer with the products as purchased
5) Buyer responsive for his/her own business costs
6) Buyer responsive for federal, state and local taxes as required by law
Please scroll down to next page for copy of actual contract
The following two pages are copies of my electronic check and agreement
It is important to note that at no time has Coffee Machines USA provided me with the single location for all machines as stated in the Purchase Order
It is also important to note the machines were not delivered for approxweeks. At no time did *** *** state that there was a problem with the site where my machines were to be place. At no time did *** *** say he would not refund my money if Coffee Machines USA did not perform as stated verbally and in writing.
Please proceed beyond contracts and scanned checks for section of response
2) Locations: Ms*** writes that I have “received more than double amount of locations. I was not informed until I began speaking with *** *** during the month of September that the original location for which I had purchased the machines for was no longer available. Remember, I paid my money on June 18, *** *** did not become involved until after I sent an email to *** *** expressing my frustration and anger at his and Coffee Machine USA lack of performance in September. To date I had only received the machines, no location, no training, NOTHING!!
Below are the lists of the two separate locations Coffee Machines USA sent as a result of *** *** involvement. Please note the comment below which was written by ***. I had received nothing from *** *** during the month of July stating he was looking at different locations for me. This was the first time I was even aware that my original location was no longer available. (please remember, I terminated my previous conversation with *** *** because he could not provide me with what I wanted.)
At *** *** urging I contacted each of the sites listed below. Upon contacting each site below and introducing my self, not one was aware that I would be calling. When I further described that I was given their name by Coffee Machines USA they replied with a “Who?” They did not know who I was or who Coffee Machines USA was and they knew nothing about Coffee Vending Machines.
FIRST SET OF LOCATIONS
Hi ***This is *** with the marketing companyWe were hired by coffee machines USAHere is the sites my marketers had found for you back in July.
*** *** *** *** ***
***
*** * *** ***
*** *** ** *** *
Phone: ###-###-####
email: ***
*** *** ***
***
* *** ***
*** *** *** ** ***
Phone: ###-###-####
email: ***
*** ***
***
* * *** ***
*** *** ** ***
###-###-####
email: ***
*** ***
***
*** * *** ***
*** *** ** ***
###-###-####
email: ***
SECOND SET OF LOCATION
After getting such a dismal response from the first set, I called *** *** and reported the problem. A second set of locations was sent
Upon receiving this second set of locations, I called the first two locations, *** *** and *** ***. They both were aware of Coffee Machines USA, but had been told a contract would be forthcoming and they wanted to view it before meeting with me. They also stated they were told that if they chose to locate the machines on their property it was to be on a “trial” basis. NO THREE YEARS as stated on my Purchase Order.
It is also important to note that in all location cases on these two documents, I was informed that none of them were expected to provide more than vends a day. That is not anywhere near the vends a day promised by *** ***
Yet again, I reported the problem to *** ***. I was informed that there is NO contract! None of the locations wanted to see me without a contract. I did not contact the final two locations as by this time I had contacted out of locations and they were all BAD. I have not heard from Coffee Machines USA since this last phone call was made to *** ***
*** ***
***
*** * ***
*** *** ** ***
###-###-####
*** ***
***
*** * ***
*** *** ** ***
###-###-####
*** *** ***
***
*** *** *** ***
*** *** *** ** ***
###-###-####
*** ***
***
*** *** *** *** ***
*** *** *** ** ***
###-###-####
3) Product Bonus: When asked, no one could tell me what a product bonus was. However, as Coffee Machines USA sent me a check for $I cashed it as it was at least $reducing the amount I need to recover to $18,000.
I believe they intended the product bonus to pay for the first weeks worth of product for each machine; however, this was never spelled out to me and I could be wrong
4) Tech: Ms*** writes that they even had a tech they were going to pay top provide me training and deliver the machines to their locations.
Below is the e-mail I sent *** *** re: the tech he said he was hiring.
It needs to be said at this time that *** *** stalled and evaded me for more than weeks stating that he was having difficulty getting in touch with the tech. After much frustration on my part, I finally got a phone number from *** ***. It turned out when I called the number he gave me that the person he was calling the “Tech” and the person who was supposed to train me and place the machines at their location was the importer who distributes the machines once they come in from China. He, *** from *** Shipping, does NOT train or place the machines
Finally, *** *** did contact a Tech, ***, and after much frustration AGAIN, I wrote the following email to him. A copy of the text is provided below due to the poor quality of the original
To: Coffee Machines
Re: hello
***,
You have me scared!!! *** just called me to say he is unable to get the location of were the machines are due to goHe said he doesn’t have a location name, address or contact information He also said he has been unable to get the information on where to submit an invoice for training this Thursday and that if you don’t pay him, he’s going to bill me WHAT IS GOING ON!!!
Is this just more of the same delaying tactics???? I need a response from you I need to know you have provided location information to *** All along you have refused to give me this same information stating I would receive it from the tech upon my training I need to hear from you ASAP to know this is going to happen And, if training does not occur on Thursday, you need to refund my $18,immediately
***
5) Location Assistance:
Ms*** writes that all I need to do is contact these that I’ve previously contacted and they’ll be “happy to assist” me. While this sounds lovely, who is she kidding? Not me! If the location service could not provide me with viable locations the 2nd and 3rd time around, what would make a person think they can be depended upon for a 4th time. I say 2nd and 3rd time as *** ***’s location was the 1st location
Additionally, I do not have the contact numbers for *** *** and I never had the contact number for their location service
Thank you for your consideration in this manner
Sincerely,
*** ***

To Whom It May Concern,This is a response to ID# ***. Our customer *** *** purchased coffee machines with locations. Our customer received both of her coffee machines and also received locations for each machine which are both excellent locations that want her
machinesIf customer for some reason is not satisfied with any of the locations she was provided the location company will have no problem providing her with another two locationsOn another note each machine we ship out comes in boxes one that is the exterior and one that is held by steel where the interior of the machine can never be damaged. Customers contract clearly states that there are no refunds any circumstancesIf customer has any issues she has the factory phone number and as well the location company contact information where they will be able to help her with any problem she might be having. Each time *** has contacted our office she always is responded back in a timely fashion. We are ready to help out our customer *** *** to succeed in her new coffee business. Whatever is written on *** *** contract which she signed will be fulfilledSincerely,***

Complaint: ***
I am rejecting this response
because: I spoke with the school and they never came to a decision on the coffee machine and so they didn't agree to have the machine I am still requesting my refund because this is ridiculous and unprofessionalAnd on another note I also spoke with the placement company and informed them a while ago so I would really appreciate my money back.
Sincerely,*** ***

This is a response to complaint ID# ***. *** *** was recently just sent three new locations last week from the location company. Each location was verified and each location does want her machines. We even have a tech waiting to bring her two machines to her dedicated locations. *** first has to select the locations she has been sent that is her responsibilityShe entered into a coffee businessPlus the reason for the delay of the machines is all verifiable information where news even came out on *** and *** *** about what was going in ***. Plus we are attaching the contract the *** *** signed and you can clearly see in section where it states under no circumstances there are no refunds. *** *** is receiving everything she paid for so there shouldn't be a reason for her to upset. Her contract is being completed in a proper form

A full refund of $18,was sent back to the customer. Customer *** *** was paid back in full

Complaint: ***
I am rejecting this response because:
Good morning this is my rebuttal to my complaint ID # ***
The coffee machines shown on website and explained to me are not the machines I received. They are not all new machines. You can tell at least was used.
The manual found in one box shows a cup holder that should be attached on door of machine and connected to two wires seen in my machines. However,
The cup holder is not in any of machines. This would clearly indicate the machines are not functional without a place to put cups in and product when made
Also, neither manual nor DVD indicated what products I need to place in machine or how to place. I was told on numerous occasions someone is coming
To give me training. I was inconvenienced every week for months waiting and later finding out a new reason why they could not come
As per contract, I was to receive the first month refills for each machine. He e-mailed numerous times it was sent. I never received the products
As per contract, I was to receive a year warranty that included parts and labor. I never received the warranty
As per contract, I was to receive locations to place machines in. I asked numerous times to get these contacts. He never sent them or told me. We talked
About possible places but never gave me a number, name, or address
I have tried to contact this company of which I left voice messages on his phone and did not receive a reply to my last e-mails Since the last e-mail, I called the
toll free number and talked to *** when asked. He refused to give his last name. He stated if the call was urgent. I said it was. I have not received a call back
I would like to resolve this issue with this company. At this point, I gave $18,and I did not receive the products agreed and promised. The machines
Cannot operate for they are missing a vital piece. I would like to work a settlement with this company to avoid a possible negative mark and a loss of
future customers for them
Sincerely,
*** ***
###-###-####
###-###-####
Sincerely,
Tina Scoccia

This is a response to Complaint ID# ***. Our customer *** *** signed a contract that clearly states one machine with one location *** *** has received his coffee machine and has received two locations for the coffee machines. Our customer has also been provided with a dvd and manual which clearly shows how to operate the machine. He has also been provided with the tech department contact information for further questions on how to operate the machine. The contract *** has signed also clearly states in Section that there are no refunds once he receives the machine *** contract has been fulfilled. If he is needing another location because for some reason he is not satasfied with what he has been provided then all he has to do is ask the location company and they will be more than happy to provide