Cohen's Furniture

Hello,We are sorry for the delay in our response to this Revdex.com Complaint We are working with Mrs [redacted] , we have ordered her the parts needed and a Tech is going out to her home in the very near future to complete her service Have been in communication with our customer and she is aware of everything that has been placed in this responseThank You,Cohen's Furntiure

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,

This letter is in reply to our customer [redacted] ***Our customer purchased a special order sectional furniture set from our store on December 13, Our customer as our sales person to match our in store price with our online only pricesOur sales person explained to Ms*** that she would have to check with her manager but our sales person did honor Ms***'s $coupon on her in store purchase When the sales person and our manager was able to communicate about the sale the manager agreed to give Ms [redacted] an additional $only Ms [redacted] visited our store times after her purchase and during each visit she was explained what discounts were givien to her per our store manager At no time was our instructed by Ms [redacted] to not order her merchandise She did not ask her sales person to write on her sales invoice to hold her order until a decisison was made by our manager Our customer, Ms***, placed a down payment on her sale and finance the balance due Must customers at our store if they are unsure of their purchase they would as the sales person to write do not order until the customer tells the store to Also, our customer would in this matter not place any monies down until they were able to get the answer to their concern first.When our store manager and Ms [redacted] were able to speak over the phone, our manager tried to explain to Ms [redacted] that he was sorry for the delay in getting back to her but he had to maintain our other stores and was not at the main store for almost a week due to the holiday season vacation schedules Ms [redacted] stated that since she was not able to receive a phone call from sooner, she would now like to cancel her order Of course we understand Ms [redacted] was disappointed that she was not able to have her conversation with our manager sooner even though she was told the status of her discounts on her sale by the front office personnel based on the notes our manager placed on her sale within our computer system So now Ms [redacted] has decided that due to the timing of the phone call with our manager she no longer wanted the furniture Our manager explained to her our store policy due to the fact that her special order furniture was now here in our warehouse ready to be delivered to her Our customer refused the policy so our manager turned her matter over to our General Manager When our G.Mcall Ms [redacted] to express his desire to help her in this matter, she stated how she wanted $plus her $coupon taken off her in store price to match the online only price Our G.Mexplained how he would reduce her delivery of $to zero and she refuse that as wellShe said that because she didn't hear from our manager she wants to cancel the sale At this time we have agreed to give Ms [redacted] her deposit of $and resale her special order merchandise

To whom it may concern: This letter is to reply to our customer [redacted] ' complaint to Revdex.com As we did on the day of Ms [redacted] delivery, we apology for delivering to her the incorrect bedWe made sure we ordered the correct bed right away and got it sent to our warehouse in less than time to make our customer happy We explained to Ms [redacted] that the bed would be able to come in by the following week and we would be able to get it to her house within that same week The day the correct bed came in, Ms [redacted] called to check on it we explained that it just arrived in our warehouse but the warehouse has not placed the items in our computer system yet so that we can se what came in on the vendor's truck Ms [redacted] was not happy about our process and really felt someone should go into our warehouse to find her bed which again was a part of all of the merchandise that came in and had not been place away in it's locationsOur employee ***, helped in trying to correct our store's wrong, she took time that our store felt was needed to find the mistake and took the time to get it correctedShe did everything that allow a quicker process of Ms***'s bed When Ms [redacted] became very unhappy and did not want to wait for our warehouse she got in touch with top management to see if there was anyway to go through all of the boxes in the warehouse to see if Ms [redacted] ' bed was in a place to be found [redacted] was able to do that and although it was a later time frame for any delivery, we made sure Ms [redacted] received her correct bed We understand the disappointment of paying for an item and having it being the incorrect item We apology then and we repeat it nowWe hope our customer will forgive our mistake but also appreciate our efforts in trying to make her happyCohen's Furniture

This letter is in reply to our customer [redacted] ***Our customer purchased a special order sectional furniture set from our store on December 13, Our customer as our sales person to match our in store price with our online only pricesOur sales person explained to Ms [redacted] that she would have to check with her manager but our sales person did honor Ms***'s $coupon on her in store purchase When the sales person and our manager was able to communicate about the sale the manager agreed to give Ms [redacted] an additional $only Ms [redacted] visited our store times after her purchase and during each visit she was explained what discounts were givien to her per our store manager At no time was our instructed by Ms [redacted] to not order her merchandise She did not ask her sales person to write on her sales invoice to hold her order until a decisison was made by our manager Our customer, Ms***, placed a down payment on her sale and finance the balance due Must customers at our store if they are unsure of their purchase they would as the sales person to write do not order until the customer tells the store to Also, our customer would in this matter not place any monies down until they were able to get the answer to their concern first.When our store manager and Ms [redacted] were able to speak over the phone, our manager tried to explain to Ms [redacted] that he was sorry for the delay in getting back to her but he had to maintain our other stores and was not at the main store for almost a week due to the holiday season vacation schedules Ms [redacted] stated that since she was not able to receive a phone call from sooner, she would now like to cancel her order Of course we understand Ms [redacted] was disappointed that she was not able to have her conversation with our manager sooner even though she was told the status of her discounts on her sale by the front office personnel based on the notes our manager placed on her sale within our computer system So now Ms [redacted] has decided that due to the timing of the phone call with our manager she no longer wanted the furniture Our manager explained to her our store policy due to the fact that her special order furniture was now here in our warehouse ready to be delivered to her Our customer refused the policy so our manager turned her matter over to our General Manager When our G.Mcall Ms [redacted] to express his desire to help her in this matter, she stated how she wanted $plus her $coupon taken off her in store price to match the online only price Our G.Mexplained how he would reduce her delivery of $to zero and she refuse that as wellShe said that because she didn't hear from our manager she wants to cancel the sale At this time we have agreed to give Ms [redacted] her deposit of $and resale her special order merchandise

To whom it may concern, We at Cohen's Furniture apologize the unhappy experience our customer had concerning her recent purchase from our store It is unacceptable to our business to have any staff member or manager to have spoken to our customer in a manner that deem unprofessional and we do apology for that We have contacted our customer and we are replacing her armless chair of her sectional with a new armless chairWe will call our customer Ms [redacted] when the item comes in and will switch our the armless chair that is in her home with the new one It is our pleasure to resolve this matter with our customer and will keep her posted on the ETA of her merchandise.If the customer has any questions, she can call Cohen's Furniture @ [redacted] ***, Office ManagerThank you, [redacted] ***Business Office [redacted]

Hello,
We are sorry for the delay in our response to this Revdex.com Complaint. We are working with Mrs***, we have ordered her the parts needed and a Tech is going out to her home in the very near future to complete her service. Have been in communication with our customer and
she is aware of everything that has been placed in this response.
Thank You,
Cohen's Furntiure

On February 27, we delivered a floor sample as is T.Vto our customer, *** ***. *** *** call our store a few weeks later to state that she no longer wanted the T.Vshe purchase as is because of the picture quality. We explain to our customer that the delivery
guys set up everything for her in her house and everything was working just as it was here at our store. Our customer then ask if she could get another T.Vand we did provide her this time with a new T.Vand delivered it to her home. Once the drivers arrived at her home the customer stated she wanted us to provide her with a T.VStand as well. Since we were unable to fulfill that request, we both agreed it would be best for our customer to receive a refund minus the delivery charges
On April 2, 2014, our drivers pick up the T.Vand refunded our customer her money back. We at Cohen's Furniture always make it our policy to work with our customers in a fair and balance matter. We look forward to doing business with *** *** *** in the near future
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Cohens is missing the pointThey did come out and service the chairs a few times and each time I checked to make sure the service guys fixed the chairs and I signed offHowever the chairs continue to break in the same placeThey have sent several people out & none can permanately fix the chairsThe chairs are dysfunctional which is why we want new chairs or our money backThe issue is not the service it is the quality of their products & their lack of ownership of the issueThey have my money all I want are proper chairs that I paid fo

Hello,We are sorry for the delay in our response to this Revdex.com Complaint. We are working with Mrs***, we have ordered her the parts needed and a Tech is going out to her home in the very near future to complete her service. Have been in communication with our customer and she is
aware of everything that has been placed in this response. Thank You,Cohen's Furntiure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Filing this compliant was obviously a complete waste of my time. Cohen claims they never received the compliant. I don't know who dropped the ball here, the Revdex.com or Cohen. In any case, my issue is the time it takes Cohen to deliver furniture once it arrives at their store. Cohen did state that they would schedule a delivery date when the furniture arrived, however the minimum two week delivery time was never mentioned. Amazon can deliver anything from all over the country within two days of the purchase order. Why does it take Cohen two weeks to deliver furniture in the same city. Maybe Cohen needs to lease more trucks and hire more drivers. I consider this matter closed and do not wish to pursue it any furtherConsider this matter closed and I do not wish to receive any further correspondence on this subject.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
***
*** ***

This letter is in reply to our customer *** ***Our customer purchased a special order sectional furniture set from our store on December 13, 2015. Our customer as our sales person to match our in store price with our online only pricesOur sales person explained to Ms***
that she would have to check with her manager but our sales person did honor Ms***'s $coupon on her in store purchase. When the sales person and our manager was able to communicate about the sale the manager agreed to give Ms*** an additional $only. Ms*** visited our store times after her purchase and during each visit she was explained what discounts were givien to her per our store manager. At no time was our instructed by Ms*** to not order her merchandise. She did not ask her sales person to write on her sales invoice to hold her order until a decisison was made by our manager. Our customer, Ms***, placed a down payment on her sale and finance the balance due. Must customers at our store if they are unsure of their purchase they would as the sales person to write do not order until the customer tells the store to. Also, our customer would in this matter not place any monies down until they were able to get the answer to their concern first.When our store manager and Ms*** were able to speak over the phone, our manager tried to explain to Ms*** that he was sorry for the delay in getting back to her but he had to maintain our other stores and was not at the main store for almost a week due to the holiday season vacation schedules. Ms*** stated that since she was not able to receive a phone call from sooner, she would now like to cancel her order Of course we understand Ms*** was disappointed that she was not able to have her conversation with our manager sooner even though she was told the status of her discounts on her sale by the front office personnel based on the notes our manager placed on her sale within our computer system. So now Ms*** has decided that due to the timing of the phone call with our manager she no longer wanted the furniture. Our manager explained to her our store policy due to the fact that her special order furniture was now here in our warehouse ready to be delivered to her. Our customer refused the policy so our manager turned her matter over to our General Manager. When our G.Mcall Ms*** to express his desire to help her in this matter, she stated how she wanted $plus her $coupon taken off her in store price to match the online only price. Our G.M. explained how he would reduce her delivery of $to zero and she refuse that as wellShe said that because she didn't hear from our manager she wants to cancel the sale. At this time we have agreed to give Ms*** her deposit of $and resale her special order merchandise

This letter is in reply to our customer *** ***Our customer purchased a special order sectional furniture set from our store on December 13, 2015. Our customer as our sales person to match our in store price with our online only pricesOur sales person explained to Ms*** that she
would have to check with her manager but our sales person did honor Ms***'s $coupon on her in store purchase. When the sales person and our manager was able to communicate about the sale the manager agreed to give Ms*** an additional $only. Ms*** visited our store times after her purchase and during each visit she was explained what discounts were givien to her per our store manager. At no time was our instructed by Ms*** to not order her merchandise. She did not ask her sales person to write on her sales invoice to hold her order until a decisison was made by our manager. Our customer, Ms***, placed a down payment on her sale and finance the balance due. Must customers at our store if they are unsure of their purchase they would as the sales person to write do not order until the customer tells the store to. Also, our customer would in this matter not place any monies down until they were able to get the answer to their concern first.When our store manager and Ms*** were able to speak over the phone, our manager tried to explain to Ms*** that he was sorry for the delay in getting back to her but he had to maintain our other stores and was not at the main store for almost a week due to the holiday season vacation schedules. Ms*** stated that since she was not able to receive a phone call from sooner, she would now like to cancel her order Of course we understand Ms*** was disappointed that she was not able to have her conversation with our manager sooner even though she was told the status of her discounts on her sale by the front office personnel based on the notes our manager placed on her sale within our computer system. So now Ms*** has decided that due to the timing of the phone call with our manager she no longer wanted the furniture. Our manager explained to her our store policy due to the fact that her special order furniture was now here in our warehouse ready to be delivered to her. Our customer refused the policy so our manager turned her matter over to our General Manager. When our G.Mcall Ms*** to express his desire to help her in this matter, she stated how she wanted $plus her $coupon taken off her in store price to match the online only price. Our G.M. explained how he would reduce her delivery of $to zero and she refuse that as wellShe said that because she didn't hear from our manager she wants to cancel the sale. At this time we have agreed to give Ms*** her deposit of $and resale her special order merchandise

Revdex.com:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below
I did receive the order on 4/That would be days after I paid for the order on 1/20/In their response they stated it takes up to days to make it and to to receiveThat is daysWhy did it take days for mine? t this point I have my merchandise but I think this type of business practice should be documented and action taken
Regards,
Complaint ID:

To whom it may concern, This letter is in reply to a Revdex.com complaint from our customer *** ***. We are sorry for
the long delay in our response to his letter to Revdex.com. We never received the letter request from Revdex.com in the mail and just recently was able to have a copy e-mailed to us We would like to thank *** *** for his business, we at Cohen's Furniture, value all of our customers and we would now like to address our customer's concern. As a furniture company our furniture can arrive to our warehouse in a minimum time frame of weeks depending on the manufactory the customer decide to purchase from. As our customer pointed out we do place on our sales slip this information and we also place in it the policy area which is above the signature line on the sales slip as well Now what the sales person told our customer is correct the time frame for our furniture to arrive to our warehouse. It seems *** ***'s complaint is the delivery time frame he received from our front office. On the average, our delivery dates are already schedule out to 11/to two weeks in advance. When our customers come to the front counter to finalize their purchase we inform our customers that we will call them when their merchandise arrive and if they are a delivery customer, we inform them that we would set up a delivery date with them at the same time On behalf of Cohen's Furniture, we are sorry that our customer expected the arrival of his furniture and delivery to his home would be within the same weeks time frame. We try to make our policy very clear to our customers. We do hope this reply will help to clear up any misunderstanding from our customer We appreciate your attention to this response and do apology for the delay Sincerely, Cohen's Furniture Business Office

To whom it may concern: We have been in contact with Mr*** over the last few months trying to bring a resolution to his concern of his dinette table. Recently, Mr*** allow our Professional Techn come to his home and repair his dinette table. Mr*** emailed our
company to let us know that he's very happy with his dinette table and he has no other concerns. Thank you, *** ***Business Office*** We were recently able to

To whom it may concern:We would like to first Apologize to our customer for the delay in receiving his merchandise. His order was a special order and it normally take business days to produce and all orders are placed on the Monday following the Sales date. Once the merchandise
is produce, it takes another to business days for the merchandise to reach our store's warehouse. We have our customer set up for delivery today, April 3, 2018. Thank you,Cohen's Furntiure

This store in New Castle is the bestWilliam was the sales person and he had great customer service

To put it nicely --
*** "Cohen" is a ***It's not nice to call names - but this is literally the best adjective to address his attitude toward customers AFTER they have given this store their money
I've worked in furniture for many years and one thing you do not do - is call a customer a "liar" - repeatedly, especially, BEFORE checking to see if the customer was right or wrongEven IF they ARE wrong, you still don't do thatCustomer Service
I'm writing this review second hand as after calling the store and speaking directly to *** who hung up on me after refusing to give us the corporate or contact information to the franchise owner (in this case, his father)My brother purchased a piece sectional fabric reclining sectional under the agreement of a %discount and free delivery
The sofa was delivered with only piecesAt which time my brother promptly called and asked where was the 5th piece? *** spoke to my brother saying that the ticket was only written up for pieces - saying that they paid less because of the discount
To which my brother said no the salesperson (***) told him the "'military discount" was the percentage off and the agreed to free delivery all pieces
This is where *** said "You are in the military and you are lying to me? You are a liar"(Repeatedly)
Only after my brothers pregnant wife walked into the store and was told BY *** "This issue is between you and God!" - did he order the missing piece and refused to deliver the piece that was supposed to be delivered the first time
NEVER buy from a store when there is no hierarchy or corporate entities to which the store is accountable to! This is one of those storesTrying to call to get ***'s Dads contact information proved to be utterly futile
If this had been a corporate store - the moment the manager allowed the words "You're in the military? And you are lying to me? - you are a liar!" to come out of his mouth - there would have automatically been a $to $discount after the customer threatened to cancel the entire order
These stores conveniently allow zero returns without the managers approval
Verbatim "All cancel sales requests must be approved by store manager."
Which, in layman's terms means - they legally do not have to give you your money back at all, for any reason
Stay away from any store with terrible policies and Managers with Terrible attitudes with zero customer service skills, who also cannot do simple math
Dishonest, Belligerent, Thieves