Cohen's Furniture

To whom it may concern: This letter is to reply to our customer *** ***' complaint to Revdex.com. As we did on the day of Ms*** delivery, we apology for delivering to her the incorrect bedWe made sure we ordered the correct bed right away and got it sent to our warehouse in
less than time to make our customer happy. We explained to Ms*** that the bed would be able to come in by the following week and we would be able to get it to her house within that same week. The day the correct bed came in, Ms*** called to check on it we explained that it just arrived in our warehouse but the warehouse has not placed the items in our computer system yet so that we can se what came in on the vendor's truck. Ms*** was not happy about our process and really felt someone should go into our warehouse to find her bed which again was a part of all of the merchandise that came in and had not been place away in it's locationsOur employee ***, helped in trying to correct our store's wrong, she took time that our store felt was needed to find the mistake and took the time to get it correctedShe did everything that allow a quicker process of Ms***'s bed. When Ms*** became very unhappy and did not want to wait for our warehouse she got in touch with top management to see if there was anyway to go through all of the boxes in the warehouse to see if Ms***' bed was in a place to be found.*** was able to do that and although it was a later time frame for any delivery, we made sure Ms*** received her correct bed. We understand the disappointment of paying for an item and having it being the incorrect item. We apology then and we repeat it now.We hope our customer will forgive our mistake but also appreciate our efforts in trying to make her happy.Cohen's Furniture

On behalf of Cohen's Furniture we do apologize to our customer and Revdex.com for our delay in replying back to customer *** ***'s complaint letter. We did not get the 1st e-mail from Revdex.com but did get the second. We had to investigate the complaint first before we could response to our
customer's letter to Revdex.com. On April 22, we completed a service order for *** ***. Our Professional Tech Department sent a Tech out to the house of *** *** and repair on concerns and customer signed off the service form that all work was completed and the customer is satisfied. In all concerns with our customer we look to work with our customers in a fair and balance matter. We did the same in this matter as wellWe thank *** *** for his business and look forward to having us back shopping at our store so

We at Cohen's Furniture are sorry to hear that our customer is having a concern about their recent purchase. We have researched their information and have found that they picked up their merchandise from our warehouse on August 30, 2014. We have their signed agreement form to our pick up
policy, and their signed pick up form that states that they received all of their merchandise complete and in good condition.
Before any of our customers can pick up their merchandise from our warehouse they are explained the policy and ask to sign once they read the policy. We make it very clear to our customers that they must inspect their furniture before taking it from the warehouse or they will be responsible for any damage they may have once leaving the store
Both our Service Manager and our Store Manager reached out to our customers once our customers expressed their concern about their bunk bed set. After discussing the policy with our customers, our Store Manager waived the policy and ask the Service Manager to order, at no cost to the customer, the item they need to put the bunk bed set together
We have in no way dismiss our customer's concern and nor would we. At Cohen's Furniture we work with our customers in a fair and balance way and we want our customer to know that we are doing this in their situation as well
We look forward to working with our customer to that they can move forward with enjoying their purchase
Thank You,
Cohen's Furniture
Business Office

This letter is in reference to our client's recent compliant letter to Revdex.com. We received a call from our customer concerning her delivery date for her new furniture that had just arrived. Although our trucks were already routed and fully loaded we adjust the schedule to get her on one of
our delivery trucks the very next day. Our customer had ordered furniture that came from a vendor that takes from to weeks and that is written on our store sales slips. We address our customer concerns right away and even though her sale did not include it we also give her two free nightstands. At Cohen's Furniture we pride ourselves with working with our customer in a fair and balance matter.Sincerely,Cohen's FurnitureBusiness Office

To whom it may concern: This is our reply to our customers concerns for the delivery of his ottoman On December 9, our customer did get his ottoman delivered and he signed that he received complete and good condition order As discussed with our customer, the ottoman was a
special order and it could take up to weeks to come and our customer was fine with that time line.We are happy to say that he now has his total order in his home We at Cohen's Furniture always look to work with our customers in a fair and balance matter We appreciate our customer's business.If you should have any questions concerning this reply please contact us. Thank you, Cohen's FurnitureBusiness

To whom it may concern, We at Cohen's Furniture apologize the unhappy experience our customer had concerning her recent purchase from our store. It is unacceptable to our business to have any staff member or manager to have spoken to our customer in a manner that deem unprofessional
and we do apology for that. We have contacted our customer and we are replacing her armless chair of her sectional with a new armless chair. We will call our customer Ms*** when the item comes in and will switch our the armless chair that is in her home with the new one. It is our pleasure to resolve this matter with our customer and will keep her posted on the ETA of her merchandise.If the customer has any questions, she can call Cohen's Furniture @ *** *** *** *** ***, Office Manager. Thank you, *** ***Business Office***

To whom it may concern:
This letter is to reply to our customer *** ***' complaint to Revdex.com. As we did on the day of Ms*** delivery, we apology for delivering to her the incorrect bedWe made sure we ordered the correct bed right away and got it sent to our
warehouse in less than time to make our customer happy. We explained to Ms*** that the bed would be able to come in by the following week and we would be able to get it to her house within that same week. The day the correct bed came in, Ms*** called to check on it we explained that it just arrived in our warehouse but the warehouse has not placed the items in our computer system yet so that we can se what came in on the vendor's truck. Ms*** was not happy about our process and really felt someone should go into our warehouse to find her bed which again was a part of all of the merchandise that came in and had not been place away in it's locationsOur employee ***, helped in trying to correct our store's wrong, she took time that our store felt was needed to find the mistake and took the time to get it correctedShe did everything that allow a quicker process of Ms***'s bed. When Ms*** became very unhappy and did not want to wait for our warehouse she got in touch with top management to see if there was anyway to go through all of the boxes in the warehouse to see if Ms***' bed was in a place to be found*** was able to do that and although it was a later time frame for any delivery, we made sure Ms*** received her correct bed. We understand the disappointment of paying for an item and having it being the incorrect item. We apology then and we repeat it nowWe hope our customer will forgive our mistake but also appreciate our efforts in trying to make her happyCohen's Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,

Today, June 5, our Manager and *** *** spoke over the phone and we offered *** *** the choice of bringing her chairs into our store and allow our professional Tech give her chains more support or she can come into the store and select a different table and chair set. We explained to *** *** if the reselect Table and Chairs are at a higher price she would have to over the cost of the up grade. *** *** decided that she would bring the few chairs in so that our Tech would add better support for any above wear and tear. *** *** has her year warranty still on her chairs even with our Tech added extra support to her chairs. We continue to look forward to working with *** *** on this matter