Cohesive Roofing By Ward

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

To Whom It May Concern,We apologize for any miscommunication, but Mr [redacted] 's $holding fee is indeed being refunded He should receive the check some time next week.Thank you,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

Terms were agreed upon for my release and early termination fees were waived because of how the now pervious site managers did not maintain the property and conditions that I was being forced to live inRegional manager said during our meeting that pending the "Condition" of the unit would depend on my refund amount of my depositAs for the inspection formsI was not PROVIDED one upon signing the leaseNow the form that you speak of that I signed, I do find it interesting that your office had a copy but did not provide me a form to fill outAll pictures and videos were taken before signing any forms, and all problems were presented to T&R employee before signing the leaseSo why would your employee not document these problems? Why does your prep crew not have a check list and provide these same information proior to a tenet moving in? As for [redacted] being told that I had already moved outThat has no factor whether I did or notI still had furniture and belongings in the unit, but I have been staying at another location as you were told in our meeting on May 2nd.Here is the statement from [redacted] about the water tankVideos will be provided to regional manager this week.June 3rd, see video, I called maintenance after taking the vidI had just gotten ready for work and was getting ready to leaveI left at 2pm, [redacted] pulled up as I was pulling out of drivewayI stopped for a moment and let him know what was going on and he just asked to be let in, so I opened the garage door for him and left for workI came home that night about 1130pmSee video No calls were made to myself or ***, as to what steps were taken to get this fixedAs you can see in the video, there was a carpenters fan set up underneath the carpet to help dry it outBut did not realize that the water heater was still leakingSo fundmentally, the fan was blowing more water around the floor[redacted] came back about or 11am with a guy to help himHe asked how it was and I told him it was worse, he said "oh its still leaking? We already had the carpet company come to extract excess water"The water in the house was never turned off, as I used the bathroom and got ready for work as usual [redacted] and the other gentleman replaced the old water heater w a new one and no more issues with thatAfter all that, the standing water was still present and I had kept my own fan on at all times during day and night to help dry it out along with all windows and doors open while I was homeWasnt the best solution, but it was the best that I had.I had not received any phone calls about the water tank or any measures made to resolve it, and its my name that was on the leaseAs for the blower being unpluggedYes I unplugged it Ssaturday morning, the power utilities have been turned off in my nameSince it was moving my belongings, I moved itAs for the oder, that was due to your employee [redacted] ***He had the unit locked up, and all windows closed during a weekend where the temps were around degreesI even asked him if that would be wise to do with the conditions of the carpet, he chose not take me advice and close everything upThat is why there was a smell and the carpet was in the condition that it was inSo to charge me for a carpet cleaning when the carpet was in great condition prior to the water tank breaking would be nothing short of spiteful intentSpeaking of spiteful intent, charging me for $for cleaning the kitchen when all he noted of dirt was a 3inch diamater spot inside the oven$for cleaning the bathroomsBoth rooms were cleaned and cleaned very well with the exception of the spot in the ovenAnd his notes agreed with this upon leaving the unit saturday the 6th [redacted] was not even willing to review the pictures from December 4th, he was just unprofessional and strived to upset meHe could have easiely handled this betterAnd if your employees stirve to for the best customer service, when do your employees screen tenets phone calls and not return any calls that left a voicemail? I made five phone calls and two voicemails over a couple hour period with no responseUpon my last phone call, I left a voicemail then hung upI immedeatily used someone elses cell phone to call the officeThey answered the call on its 3rd ringThat was a tactic I had to use on more than one other occasionSo how is that striving to provide professional service and interactions with your tenets? Any charges to me from to the carpet should and must be revoked, charging me for cleaning the carpet for the wet and moldy condition that it was in when it was not of my fault is wrongAs well as the cleaning charges, even at the rates he deemed for itThe unit was cleaned, I even filled in the holes from all my pictures and wall mountsI took the time and effort to clean that unit, to treat it with respect and leave with a positive note [redacted] is making sure that this goes down a bad path, he TAUNTED me to take this to courtWhy do you let your employees conduct business like this?

The inconveniences that Mr [redacted] and his family experienced have been acknowledged with concern and addressed personally by the Chief Operating Officer, Tamra P***Mr [redacted] accepted a satisfactory resolution that was agreed upon mutually, with Tamra Potts, on August 29,

The regional manager who replied to our complaint did not even use the correct names when replying to our complaint. Nor did she use the correct information. Quite frankly, I am disgusted by the lack of humanity that we have felt from this company. How people feel or how they have been caused to struggle means absolutely nothing to T & R Properties. Please reply with information that actually pertains to us

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

To Whom It May Concern,
It was agreed upon on May 2, that the early termination
fees that are generally assessed per the terms of the lease would be
waived. At that time, it was also explained
to Mr*** that once keys were returned, the condition of the home is
assessed
in comparison to the MoCondition Form that was completed upon
move-in.
The office received the initial
call that the hot water tank was leaking on June 3, 2015, at which time the Maintenance
Supervisor, *** ***, went to investigate.
Mr*** determined the tank needed to be replaced and shut the water
off as Mr***’s brother indicated Mr*** had already moved out. The carpet cleaning company was called for
the water extraction and the vendor arrived at Mr***’s apartment at 4:00pm
that same dayExtraction occurred and air blowers were put in place. Maintenance returned on June 4, to check
the status. It was determined that water
was still leaking and no one had called either the office or the emergency
maintenance phone number to report that water was still leaking. The carpet cleaning company was called back
out again on June 4, to extract water and the air blowers were put back in
place.
On June 6, 2015, the resident requested
an inspection of the property upon move out.
The Property Manager, *** ***, arrived on site at 4:30pm and immediately
noticed the air blowers were unplugged and there was no power to the house Mr*** was told that the air blowers were
unplugged and the power turned off on June 5, 2015. Mr*** was charged for carpet
cleaning, carpet stretching and odor removal due to these circumstances. Per the Lease Agreement, residents are
responsible for having the carpet professionally cleaned and providing us with
a copy of the receipt or the resident will be charged for this service upon
move-out. Had utilities been left on and
the air blowers left plugged in, the carpet would have dried out and only the
carpet cleaning charge would have been assessed
Mr*** did complete and sign the MoCondition
Form that specifically states a resident’s signature indicates that the
resident “understands that all discrepancies other than those noted above will
be the resident’s responsibility and be deducted from the Security Deposit at
the time of move out.” However, if Mr
*** will submit time stamped photos of any damages at move in, we will be
happy to review them. Should we find
them to be substantial evidence of such damages at move in, we will of course
reverse the charges for said damages
We are sorry to hear that Mr*** feels that the staff
was unprofessional during his encounters.
Please understand that we strive to always offer the best customer
service and have positive interactions with our residents. We are always willing to amicably resolve any
issues and feel this is achievable when both parties interact with courtesy and
respect.
We will wait to hear from Mr*** in regards to photos
that he can provide and after reviewing, will proceed in adjusting move out
charges, if applicable

To Whom It May Concern, We are willing to accept payments with a signed
agreement; terms to be determined/negotiated.
Please contact me directly at ###-###-#### so that we can come to an agreement
and make arrangements for any documentation to be signed.
Thank you,*** ***
T&R Properties, IncRegional Manager

Dear Ms***, Thank you for the opportunity to reply to your inquiryYour file, account and phone conversations have been reviewed by the property manager and regional managerOn July 1, 2016, a notice of your upcoming lease expiration was delivered to your door. This was a reminder
notice and did not include any rate informationAnother renewal notice was delivered on August 12, 2016, which outlined your renewal rates and your month-to-month (MTM) rates of the new market rent and a $month-to-month premium, which fulfills the minimum of a day notice of rent increasePer your executed lease agreement, if the lease is not renewed, and you do not give a day notice to vacate, your lease automatically converts to a month-to-month status. Month-to-month status would mean that your base rent would go to the then current market rent plus the month-to-month premium, which is currently $per month. Because you did not renew your lease, the month-to-month fees are appropriately chargedIn reviewing the recorded phone calls, in addition to the delivered notices, the property manager also explained your options and the month-to-month premiumsYour account was first billed the $month-to-month premium on October 1, 2016.Because you were considering possibly transferring to one of the newly renovated townhomes, the property manager offered to waive the $fee for October as a one-time courtesySubsequently, you then decided not to renew your lease and remain Month-to-month, so the Month-to-month fees remained in effect, per the August 12, 2016, noticeUnfortunately, the $premium did not automatically bill for some reason for November and December and this was corrected in early December 2016, and those two months’ of month-to-month premiums, totaling $200, were chargedYour January 1, 2017, rent and MTM premium both charged correctly on your account on December 27, The $balance is correct and payable, but as was discussed with you, we are willing to make payment arrangements to assist youCopies of the notices and documentation are in your file and available to you as was offered both December 30, 2016, and on January 3, 2017, when you spoke to the managerYou still have the option of renewing your lease effective February 1, 2017, which would terminate the month-to-month feesWe appreciate and value you as a resident and hope that you make the decision to stay with usSincerely, Tamra LP*** Chief Operating Officer T&R Properties, IncStoneridge Lane Dublin, Ohio ###-###-#### (T) ###-###-#### (F) ***

This complaint has been satisfactorily resolved Mr*** spoke with Ms*** *** directly, and the issue has been resolved. Thank you,

In reviewing the email correspondence between the Regional Manager, Gabriel A*** and Ms***, the inconveniences that Ms*** experienced were acknowledged with concern and addressedMrA*** offered a comparable rental unit to Ms***, at which time, she stated she was open
to accepting the other unit A hold was placed on the unit offered to Ms*** however she ultimately declined moving into the offered unitA satisfactory resolution was offered to Ms*** for her inconvenience, and she did consider the resolution as a likely option prior to ultimately decliningHowever, T&R Properties, Incwill refund the $hold fee and cover Ms***’s stop payment fee of $for her inconvenience

Just drop the complaint I need to go after the condominium association thank you

The hole in the roof was brough to the offices attention multiple times, not only by myself but by my brother as wellTo date, 05MAY15, the hole in the roof is still there, no one from the office or maintenance has attempted to resolve the problemNo maintenance person has shown up to do anything, because no one has called me or notified me that someone would be there on any day to fix this problemThese are unsanitary conditions! The apartment complex maintains the charges placed for the water bill along with my rentProvide me with water usage forthe days leading to the sink breaking and of that day do. As for a maintenance person entering the home to discover a large dog, that would not have been an issue if the office would have CALLED me to notify that they would be inside the unit A large number of the current issues were address upon the day of the lease signingPictures were shown to the office employee ***She laughed it off as it did not matterI have time stamped pictures to prove this, wehat does the office have? This property team is unprofessional, lazy and does not care for it's tenetsIf they did, my neighbors would not of give a laundry of problems they are having within months of moving in as well with not support or resolution from the office

Dear Revdex.com,Tamra P***, Chief Operating Officer, has reviewed the account of Ms*** ***There was a clerical error when the renewal was processed in June, that resulted in a duplicate charge posted. The office staff did credit Ms***’s account but unfortunately did not fix the
original problem, so the same situation repeated in the future monthsThe problem has been corrected, and there is a current credit balance on Ms***’s account of $74.63.Ms*** should never have been given a 3-day notice to vacate as there was no balance due. This is not the standard of our processing, and we are extremely sorry for the error and the frustration caused.While it is an option for resident’s to set up “Auto-Pay” with Rent Payment, it is not a requirement for any resident, and is not something that direct our staff to suggest. MsP*** has discussed this with the staff to ensure they understand this is not a requirement.Ms*** does live in a smoke free building and the appropriate signs will be erected before end of business Friday, September 15, 2017.Near Ms***’s building there have been issues with residents not picking up pet waste while dog walking. A notice was sent to all units in the building, not just Ms***’s, regarding pet waste. This was not meant to be harassing, rather its purpose was for all the residents with pets to pick up after their pets.Regarding inspections, as a matter of protocol and policy, we inspect all apartment units quarterly. We do our best to be respectful of resident’s personal needs related to work and sleep, and will work with Ms*** to find a time each quarter that is convenient for us to inspect the premises.T&R Properties has been in business for over years and prides itself on its integrity. The same policies we have in place are industry standard.Notices given to Ms*** were not with the intent to harass, and as noted above we apologize for the situation. Ms***’s account has been corrected and the problem solved.MsP*** left a message for Ms*** on Thursday, September 7, to discuss the correction of this situation, and the other items in her complaint.MsP*** left another message for Ms*** on Friday, September 8, 2017.MsP*** will continue to reach Ms*** to assure that she is satisfied with the resolution

To Whom It May Concern,I have reviewed the move out paperwork for *** ***'s account and it does state on the Move-Out Condition Form that the
flooring was original and that Ms*** would not be charged for carpet cleaning. We will reverse the $carpet
cleaning charge and mail a check for $75.00 to Ms***. I apologize for the error and appreciate the opportunity to correct the mistake

The Regional Manager, John M***, has communicated directly with *** *** regarding the water billing processA mutually agreed portion of the high water bill that was in question has been credited on *** ***'s account*** *** now understands the billing process for monthly water
invoicing and the late fee process for monthly rent that is not received.The communication between the Regional Manager and *** *** resulted in a resolution that was mutually agreed by both parties.Sincerely, *** ***

In review of our 1st
response, please contact *** ***, the Property Manager, to schedule a meeting at your convenience with *** and *** ***, the Regional
Manager. At this meeting, we will review and implement plans to resolve
all maintenance issues. It is our desire to come to a timely resolution by completing
all outstanding service requests. I look forward to meeting you and working together to resolve these issues.Thank you, *** ***Regional ManagerT&R Properties, Inc

To Whom It May Concern,
All leaseholders are responsible for the full term of a
lease once it is signedWe do have options for a leaseholder to be removed from the
lease, which the Leasing Agent, ***, discussed with Ms*** in personThe two options below are the
options included in the
lease that Ms*** signed and agreed to:
The first option is to wait for the expiration of the lease
on October 31, 2015, at which time Ms*** and Mr*** *** can both give a day
notice in writing to vacate the apartment on October 31, If *** ***
wishes to stay beyond this time, he can reapply to qualify on his own for the
apartment
The second option is our Administrative Lease Buy-OutSince
the residents have occupied the apartment for more than six months, they would be required
to give a written 30-day notice to vacate and at the time notice is given, pay the rent and fees for that thirty days, along with a settlement fee
equal to two months’ rent ($1378.00). The residents remain responsible for all
utilities through the end of the 30-day notice period, at which time all occupants would vacate the apartment and return keys.I sincerely apologize if Ms*** understood *** to have told her not to contact or enter the office againWhen Ms*** informed *** that she had
retained an attorney, *** asked that Ms***'s communication be through attorneys,
instead of directly to the officeIf Ms*** has not retained an attorney, ***
will still be happy to help her in the officeWe did inform Ms***'s father and Mr
*** *** that we would not talk to them about Ms***'s request to be removed
from the lease, as neither Ms***'s father or *** *** are on the lease and we cannot discuss Ms***'s account
with them. We did let them both know that if Ms*** had further questions, she could
contact us
Please feel free to contact the Creekside Village office at
###-###-#### if you have questions about either of the options listed above
Thank you,
*** ***
Regional ManagerT&R Properties, Inc

Tamra P***, Chief Operating Officer, called *** *** at ###-###-####, on June 1, 2017, to discuss Ms*** complaints. MsP*** left a message with Ms*** indicating that she would have Gabriel A***, Regional Manager for Crystal Lakes, contact her to schedule an inspection of
her apartment unit, and that we would have conversation thereafter. MsP*** also talked to the Property Manager, and per that conversation, maintenance issues have been addressed. Any issues with other residents that may impact peaceful enjoyment are addressed with the respective residents, and we have handled those situations timely and according to our policy. We appreciate the ***s as valued residents and look forward to resolving these concerns after we inspect the unit and talk with Ms***