Cohesive Roofing By Ward

To Whom It May Concern,We have decided to reverse the charges to Ms***'s account and have notified her of this decision Ms*** has informed us that she is happy with this resolution.Thank you,

To Whom It May Concern,I called Mr*** but had to leave a message. I let him know that we are not proceeding
with collecting the $and apologized for the miscommunication and for his unacceptable experience with The Woods at McNeil Farms

To Whom It May Concern,Mr. [redacted] provided management with photos taken
at move-in as requested, therefore the charge for the vinyl flooring replacement will be
credited.  In addition, the cleaning
charge will be adjusted since it was apparent Mr. [redacted] attempted to clean the apartment, although the apartment was not returned in the same condition in which it was received upon move-in.  No adjustments will be made for the carpet
repair as the water was shut off to the heater and the electric turned off to the entire apartment, which should have remained on through midnight of the date of move out.  Regional ManagerT&R Properties, Inc.

To Whom It May Concern,All leaseholders are responsible for the full term of a lease once it is signed. We do have options for a leaseholder to be removed from the lease, which the Leasing Agent, [redacted], discussed with Ms. [redacted] in person. The two options below are the options...

included in the lease that Ms. [redacted] signed and agreed to:The first option is to wait for the expiration of the lease on October 31, 2015, at which time Ms. [redacted] and Mr. [redacted] can both give a 45 day notice in writing to vacate the apartment on October 31, 2015. If [redacted] wishes to stay beyond this time, he can reapply to qualify on his own for the apartment.The second option is our Administrative Lease Buy-Out. Since the residents have occupied the apartment for more than six months, they would be required to give a written 30-day notice to vacate and at the time notice is given, pay the rent and fees for that thirty days, along with a settlement fee equal to two months’ rent ($1378.00).  The residents remain responsible for all utilities through the end of the 30-day notice period, at which time all occupants would vacate the apartment and return keys.I sincerely apologize if Ms. [redacted] understood [redacted] to have told her not to contact or enter the office again. When Ms. [redacted] informed [redacted] that she had retained an attorney, [redacted] asked that Ms. [redacted]'s communication be through attorneys, instead of directly to the office. If Ms. [redacted] has not retained an attorney, [redacted] will still be happy to help her in the office. We did inform Ms. [redacted]'s father and Mr. [redacted] that we would not talk to them about Ms. [redacted]'s request to be removed from the lease, as neither Ms. [redacted]'s father or [redacted] are on the lease and we cannot discuss Ms. [redacted]'s account with them.  We did let them both know that if Ms. [redacted] had further questions, she could contact us.Please feel free to contact the Creekside Village office at ###-###-#### if you have questions about either of the options listed above.Thank you,

Dear Ms. [redacted], I have reviewed your file, and we did not inappropriately charge you an additional month of rent. Your lease did not expire until June 30, 2011, thus you were charged through the lease term.I have attached a copy of your lease term for your reference. Your lease is a binding legal...

document and you were responsible for paying through June 30, 2011. The date you moved out and/or turned in the keys has no bearing on the responsibility to pay the rent per the agreed upon lease terms. Any changes to an executed lease would have to be in writing since this a legal document. The balance on the account is correct and is due.

To Whom It May Concern,It is the policy of T&R Properties to always obtain permission to enter and/or give a 24 hour notice for entry into the apartment.  If there was some misunderstanding regarding the permission to enter, we apologize, as we would never enter without permission. The...

vendor that did the repairs, is a professional service provider.  We have used this service provider for many years, and we have never had a problem with them before.  We discussed this complaint with the service provider, and the service provider denies damaging or touching any of the personal belongings in the apartment. However, we will provide a $50 credit to the unit account to compensate for the alleged damage. The property manager will contact the resident to schedule a walk through in the unit before move-out.  We will process this move-out as we would any other and we would never "retaliate" because a customer made a complaint.  Tamra L. P[redacted] Chief Operating Officer T&R Properties, Inc.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

The inconveniences that Mr. [redacted] and his family experienced have been acknowledged with concern and addressed personally by the Chief Operating Officer, Tamra P[redacted]. Mr. [redacted] accepted a satisfactory resolution that was agreed upon mutually, with Tamra Potts, on August 29, 2017.

Would it be possible to make monthly payments for a lease buyout instead of paying a lump sum when we move out?

I will say this I have emails were I contacted T &R properties multiple times letting them know they were violating my tenant rights by entering the unit without my permission. I also asked for copies of the work orders, which was denied to me by lack or correspondence. The first email being sent on 9/27/2016, that went without a response and several more including phone calls informing them of this matter. Which also went without a response. The damage was not alleged there was damage, they also went through my entire apartment and I know they did because they went into my master bedroom, and into the master bathroom and retrieved my broom and dustpan to clean up paint. Since when is it okay for maintenance to go through tenants units when doing repairs. The bathroom was in the front of the unit and they walked all the way to the back of the unit. This is not proper protocol there was not misunderstanding, there was no 24 hours notice given at all until 10/1/2016 the ceiling had been leaking since 9/5/2016 and during that time only one 24 notice to enter was provided, and I have that one notice I also have the post cards that were left in my apartment with inaccurate dates in place of the work orders I requested. I do not appreciate the cavalier way T & R properties is addressing this matter. The law was broken.

Dear Revdex.com,We have contacted [redacted] regarding her complaint and have worked diligently to rectify her concerns and issues.On Thursday, July 7th, 2017, Ms. [redacted] confirmed that her concerns and issues were addressed to her satisfaction.  Thank you  [redacted]...

[redacted]Regional Manager

To Whom It May Concern,We apologize for any miscommunication, but Mr. [redacted]'s $150.00 holding fee is indeed being refunded.  He should receive the check some time next week.Thank you,

I am rejecting this response because:I am aware that I am a month-to-month status tenant.  I have been expecting a letter from your office since the 11th month of my original lease stating the new rental amount that would be due at the end of my lease, to no avail. Uncharacteristically, and unprofessionally is that the only notice I have received is the online rent payment portal informing me of $100/mo owed ($300 in total) due to the month-to-month increase status. Again, I reiterate, at no time, have I received any written notice regarding my tenancy status, listing the new amount with the effective date.  It is my understanding that a 30 day formal written notification of rental rate increases as well as any deviation from the original lease is required 30 days before expiration of a lease.  Since I did not receive that courtesy from your office, I'm now requesting it formally.  Once I have received the honorable and acceptable 30 day written notification, with the new expected rate and new effective date, I will begin paying as required.  At this time, due to having received NO notification in writing, I am not inclined nor do I feel responsible to pay what you are claiming due as past due rent, due to month-to-month rental increase  Also, since there seems to be a difference of opinion with the help in your office, please send my notice by certified or registered mail requiring a signature verifying recipient.  I too shall send all correspondence directly to you in this manner as well.  Hopefully, this practice will resolve any issues that seem to be in play or in question in this whole situation.  Thank you in advance for your attention to this very important issue.  And on a side note, please review Ohio laws on recording phone calls without proper consent or notification: Ohio Rev. Code 2933.52[redacted]     
Regards,
[redacted]

I accept this offer if it is actually being done. I was topd last tuesday my security deposit return was processed that day, and have not received it nor have I heard from the company since then.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

This is written in response to the complaint submitted by
[redacted] of [redacted] Drive in attempt to address and resolve his
complaints amicably, fairly and to the satisfaction of both parties.  In addition, I can only proceed with the
knowledge of what I have been told from the...

current staff as myself nor the
Property Manager was employed by the property at that time. 
Firstly, the resident states that calls were not answered by
the on-call maintenance technician.  When
this was brought to the attention of the office staff, the Service Supervisor
visited the tenant to communicate that he was sorry about the incident.  He let him know that when he checked the
phone to ensure calls are getting received he discovered that there were no
messages or incoming calls recorded from that resident.  He in no way, directly or indirectly called him
a liar.  I agree that it is unacceptable
to have a need and that need not being responded to and understand this frustration.  However, the resident indicates they waited 4
days with no response to two messages and called the gas company for
resolution, then states that we were responsible for putting them at risk.  Again, I cannot speak to what may have
occurred with the phone messages, but I feel that the resident has to assume a
fraction of the responsibility of the risk when waiting 4 days to take further
action involving a gas leak.  Technical
failures and human errors do happen and it would definitely not be the
intention of ignoring a request from a resident especially one in an emergency
situation.   Again, the incident was unfortunate and
regardless of what happened, it is unacceptable to experience the lack of
service which occurred.
In regards to the toilet. 
It is our policy that should you have an inoperable toilet, it is only
an emergency when there is not a 2nd toilet in the unit.  However, this is still a maintenance service
request that requires completion within 48 hours.  When the technician came to the address to
service the toilet, he would not enter as there was an unreported dog on the
loose in the unit.  In regards to
replacing the toilet, there was no documentation or verbal communication to the
Service Supervisor to replace the toilet. 
The first step to servicing a toilet would be to snake it, which is what
the technician did that resulted in the toilet operating as it should when he
inspected his repair.  There were no
additional reports after that letting the staff know that the toilets were not
flushing correctly.  We always try to
troubleshoot issues and make repairs before the decision is made to replace a
fixture.  I understand this may be
frustrating and a process, but a homeowner would not automatically replace a
fixture in their home without first trying to fix the problem.
Next, is the issue with the raccoon.  When the technician went to set a trap he
could not enter as the resident’s storm door was locked so the trap was never
set.  This should have been followed up
with the resident by the staff.  In addition,
there was a hole that was repaired as it was discovered upon a property
inspection.  This should have been
communicated to the resident as well. However, this was not brought to the
attention of the staff as still an issue until a technician came out for the
faucet repair.  Again, the staff failed
to follow up and communicate with the resident the status and process of this
issue.  
In regards to mold, there has been no communication to the
staff reporting such.
Lastly, the resident called the office and reached the
manager at which time she informed him that she would get in touch with
emergency maintenance.  Because the
technician did not immediately answer, she called the resident back and
instructed him to shut the water off at the shut off valve, which he refused to
do for fear that he would break it and be charged.  She reassured him that he would not be
charged to please shut it off until the technician could reach him.  When the technician did reach him, he had
indeed shut the water off but still demanded that the technician come out.  It was explained to him that this was not an
emergency as he had running water elsewhere in the house and that there was no
active water leak.  Because it was clear
to the technician that he was upset, he came out anyway and completed the
repair. 
At move in, it is clearly documented and verbally
communicated to residents what is defined as an emergency and what is not.  We also communicate that should a technician
come out to discover the request was not an emergency, service fees could apply.
We would like to make an appointment with the resident,
Property Manager, Regional Manager and Service Manager to inspect the home with
him to note all maintenance issues and repairs that are needed.  At that time we can discuss the terms of the
lease and what options there are to terminate the lease early.  Once done so and once maintenance needs are
identified, then immediate plans would be implemented to complete all repairs
as necessary. Sincerely,[redacted]Regional ManagerT&R Properties, Inc.

Terms were agreed upon for my release and early termination fees were waived because of how the now pervious site managers did not maintain the property and conditions that I was being forced to live in. Regional manager said during our meeting that pending the "Condition" of the unit would depend on my refund amount of my deposit. As for the inspection forms. I was not PROVIDED one upon signing the lease. Now the form that you speak of that I signed, I do find it interesting that your office had a copy but did not provide me a form to fill out. All pictures and videos were taken before signing any forms, and all problems were presented to T&R employee before signing the lease. So why would your employee not document these problems? Why does your prep crew not have a check list and provide these same information proior to a tenet moving in? As for [redacted] being told that I had already moved out. 1. That has no factor whether I did or not. 2. I still had furniture and belongings in the unit, but I have been staying at another location as you were told in our meeting on May 2nd.Here is the statement from [redacted] about the water tank. Videos will be provided to regional manager this week.June 3rd, see video, I called maintenance  after taking the vid. I had just gotten ready for work and was getting ready to leave. I left at 2pm, [redacted] pulled up as I was pulling out of driveway. I stopped for a moment and let him know what was going on and he just asked to be let in, so I opened the garage door for him and left for work. I came home that night about 1130pm. See video 2. No calls were made to myself or [redacted], as to what steps were taken to get this fixed. As you can see in the video, there was a carpenters fan set up underneath the carpet to help dry it out. But did not realize that the water heater was still leaking. So fundmentally, the fan was blowing more water around the floor.[redacted] came back about 1030 or 11am with a guy to help him. He asked how it was and I told him it was worse, he said "oh its still leaking? We already had the carpet company come to extract excess water". The water in the house was never turned off, as I used the bathroom and got ready for work as usual. [redacted] and the other gentleman replaced the old water heater w a new one and no more issues with that. After all that, the standing water was still present and I had kept my own fan on at all times during day and night to help dry it out along with all windows and doors open while I was home. Wasnt the best solution, but it was the best that I had.I had not received any phone calls about the water tank or any measures made to resolve it, and its my name that was on the lease. As for the blower being unplugged. Yes I unplugged it Ssaturday morning, the power utilities have been turned off in my name. Since it was moving my belongings, I moved it. As for the oder, that was due to your employee [redacted]. He had the unit locked up, and all windows closed during a weekend where the temps were around 90 degrees. I even asked him if that would be wise to do with the conditions of the carpet, he chose not take me advice and close everything up. That is why there was a smell and the carpet was in the condition that it was in. So to charge me for a carpet cleaning when the carpet was in great condition prior to the water tank breaking would be nothing short of spiteful intent. Speaking of spiteful intent, charging me for $200 for cleaning the kitchen when all he noted of dirt was a 3inch diamater spot inside the oven. $150 for cleaning the bathrooms. Both rooms were cleaned and cleaned very well with the exception of the spot in the oven. And his notes agreed with this upon leaving the unit saturday the 6th. [redacted] was not even willing to review the pictures from December 4th, he was just unprofessional and strived to upset me. He could have easiely handled this better. And if your employees stirve to for the best customer service, when do your employees screen tenets phone calls and not return any calls that left a voicemail? I made five phone calls and two voicemails over a couple hour period with no response. Upon my last phone call, I left a voicemail then hung up. I immedeatily used someone elses cell phone to call the office. They answered the call on its 3rd ring. That was a tactic I had to use on more than one other occasion. So how is that striving to provide professional service and interactions with your tenets? Any charges to me from to the carpet should and must be revoked, charging me for cleaning the carpet for the wet and moldy condition that it was in when it was not of my fault is wrong. As well as the cleaning charges, even at the rates he deemed for it. The unit was cleaned, I even filled in the holes from all my pictures and wall mounts. I took the time and effort to clean that unit, to treat it with respect and leave with a positive note. [redacted] is making sure that this goes down a bad path, he TAUNTED me to take this to court. Why do you let your employees conduct business like this?

Dear [redacted],We are sorry that you did not have a positive experience.  Our staff tries to answer every call that comes in, however there are times it is not possible to answer the phone because we are helping someone or we are out on the property.  I understand that you called several...

times but we were unable to have an opportunity to follow up with you until you left a voicemail message, the message you left was at 4:58 PM on 8/5/16.  Our leasing agent followed up with you the next morning.Unfortunately we have no control over Columbia Gas and how they conduct business. Miki asked that you reach out to Columbia Gas to let them know that you never moved in and that we would confirm that you did not move in so that they could correct the problem.   Columbia Gas will not discuss accounts with us that are not in our name so unfortunately we were not able to resolve this matter for you.Please submit a copy of the bill so that we can work to resolve this issue for you.  If you paid the bill please submit proof that you paid the bill.Thank you and we look forward to resolving this matter for you.Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

Dear Ms. [redacted],   Tamra L. P[redacted], the Chief Operating Officer, has sent you a certified letter including the two notices that were delivered to you providing you notice of the month-to-month fee. The communication is attached. The fees are appropriate and we continue to be willing to work with you. Tamra L. P[redacted] Chief Operating Officer T&R Properties, Inc. 3895 Stoneridge Lane Dublin, Ohio 43017 ###-###-#### (T) ###-###-#### (F) [redacted]