Coinstar Inc

Dear ***,We have recently received your complaint regarding the cashing in of your coins and selecting the wrong gift card option. We sincerely apologize for the unsatisfactory experience you feel that Coinstar has given youYou stated in your claim that you requested a desired
resolution of a refund of $142.75.As a one time courtesy, we can offer you a full refund, but will need you to mail in the *** card that you received from usWe must receive the card before we can process the refund, therefore the process will take between 14-days to completeWe are unable to replace the *** card for another as all sales are final and it's not possible for us to move the amount over to another vendorIf that is not satisfactory, you are still free to keep the *** card and use it as your own discretion. If you do choose to mail the card back to us, please send it to the below address:Coinstar Customer ServiceATTN: Refund Request Ticket #*** *** ***Pasco, WA 99301***, as your concerns have been addressed, Coinstar considers this case closedIf you have any other questions or concerns, please feel free to contact us.Sincerely,Corporate Escalations:: Outerwall, Inc.E: ***@outerwall.com

Complaint: ***I am rejecting this response because: I've already talked to *** *** they can't replace the card and this company has basically stolen the moneySincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Complaint: ***I am rejecting this response because:Company has a defective machine time and time I have seen it act funny I will not accept your response because you clearly have charged me for a DVD that was never given to me and I called you right away and your agent said no worries sir you will not be charged for our machine error and then you sent and charged me still that is why I adviced US Bank to look into that charge
If I have to I will stand by that machine daily to get a report and info of all the people that have been done wrong by that single machine I know all the staff and Vobs there and they said they always have trouble with that machine there I will consider taking it to court with others to file a class action that can cost you way more than $I am not going to give up my money that easy
Please Revdex.com resend my rebuttal Sincerely,*** ***

Hello, Thank you for your patienceWe understand the alarm when you find you have not received your check yetWe have requested the check sent be voided and a new be sent expedited overnight to youYou will receive your check by Wednesday as today is a holiday. Your reference ID for
this case is ***
*Please let us know if you have any additional questions. Thank youCoinstar

Complaint: ***I am rejecting this response because:
this is the same rabbit hole I've been told to jump down, and normally I'd abide by company policies, but when there is a situation where I blatantly feel harassed and dismissed with no concern, I become compelled to continue with my
complaintAdditionally, I have read numerous posts on this site where people have had the same problem as me (wrongfully accused of fraud) and after holding their ground and enduring Outerwalls unprofessional discrimination, the company "magically" lifted all accusations and account bans WITHOUT HAVING TO MAIL A SINGLE LETTER TO THE ADDRESS LISTED IN YOUR REPLYAnother reason for my anger is the fact that you shared information with other companies (i.e***) and wrongfully discredited my name/reputation "due to fraud." Congratulations on successfully emberassing me in public and having me looked at like a criminal due to messages popping up about fraud every place I've gone (due to the fact that I was unaware of your information sharing, which has banned me from using other companies)I would like to re-iterate the fact that I have never once sold a gift card to ANY company with fraudulent intentions or a balanceIn fact, I would go so far as to say that I have been most likely one of your most loyal customers, and every transaction that I've ever performed with Outerwall or any other affiliate company has always resulted in the companies favorI say this because I have always provided gift cards with authentic balances and not once has there ever been a card that has been damaged or unusable in a way that led to the the authenticity of a card to be questionedEssentially if Outerwall were to be the embodiment of a person, I feel as though I have always provided food and shelter (which is a representation of a customers repeated loyalty, regardless of the outrageous amount of profit Outerwall squeezes from the people they mercilessly rob gift cards from) for that person and have entrusted them with personal information (drivers license, debit card, ect.), only to have that ungracious person throw me (a person who has no malice or evil intentions) out into the coldTo make matters worse , this person slanders my name so that no other business will provide me shelter If that doesn't make sense to such a heartless company as Outerwall, I wouldn't be surprisedI came to them with perfectly valid cards that are in pristine quality, yet they chose to disrespect my reputation, have me discredited and wrongfully labeled a fraud, and lastly, have refused to fix this problem when they have easily fixed the issue for others in the pastI know you want me to send a letter to you headquarters so you can continue to advoid me for a couple more weeks, but understand: I have always abided by your terms and yet you have chosen to not only make my life more difficult, but have successfully made people question my character strictly because of the flag of fraudThanks you significantly lowering the quality of my life and wasting my timeIf you choose to not fix this now, and only now, you can rest assured that I will not cower down from such persistent abuse and I will be a permanent "thorn in the companies side"
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will ill accept the refund 72.22$How will this be refunded? Sincerely, *** ***

Dear *** ***,
We have recently received your complaint regarding unexpected charges. We sincerely apologize for the unsatisfactory experience you feel that Redbox has given youYou stated in your claim that you requested a desired resolution of a refund in the amount of
$
We were able to locate your accountWe do not show the movies as being return which is why the charge of $was processedThe account shows the charge being disputed through the bank therefore we are unable to process a refund.
Sincerely,
Corporate Escalations:: Outerwall, Inc
E: ***@outerwall.com
*** *** * *** ***

Dear Ms***,
We want to thank you for giving us the additional opportunity to assist youWe are truly sorry for all of the inconvenience you have experiencedIt is Coinstar’s goal to provide a convenient service and an exceptional customer service experience and sincerely apologize that our expectations were not met in regard to the service you received
Per our conversation as we value you as a Coinstar customer we have requested a refund in the amount of the $claimIn addition we have emailed you a $Amazon.com redemption code as a token of our graditudeWe know that this will not make up for the experience but we hope that you will consider Coinstar for your coin counting needs in the future
Ms***, it has been our pleasure to be able to assist in this matter
If you have any other questions or concerns, please contact us
Sincerely,
Corporate Escalations:: Outerwall, Inc
E: [email protected]
Case *** , Reference # ***

Dear ***,We have recently received your complaint regarding a *** *** *** gift card We sincerelyapologize for the unsatisfactory experience you feel that Coinstar Exchange hasgiven youYou stated in your claim that you requested a desired resolution ofa refund of $120.Upon further
research of your transaction, we were unable toapprove a refund. Our records do notshow that this gift card was accepted by the kiosk or found by our fieldtechnicianYou may be able to work with the retailer to explore a gift cardreplacementPlease note that not all retailers have a gift card replacementpolicy.As your concerns have been addressed, we consider this caseclosedIf you have any other questions or concerns, please contactus.Sincerely,CourtneyCorporate Escalations:: Outerwall, Inc.E: ***@outerwall.comCase ***, Call ID ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

5/4/ Dear Mr***, We have received your recent contact through the Revdex.com. It’s unfortunate that you are not happy with your recent interactions with Coinstar as customer service is our priority. In reviewing your interaction with customer service it
does appear based off the information that was provided that they tried everything they could to locate your transaction but there are transactions in March of close to the amount you provided for your Amazon.com redemption code Regrettably, at a customer service level Coinstar does not store transaction information based off of the email addressHave you created an account with your email address at https://www.coinstar.com/signup as suggested by our customer service team? For future transactions we recommend this in order to track your transactionsThe account will allow you to view the transaction details needed for our customer service team to research issues such as these in our database We have passed your email address along to our technical teams to see if they are able to retrieve the transaction data using itPlease allow us 3-business days to see if they can narrow down your transaction information with the email address ***@aol.com as providedOnce we have more information on whether or not our technical teams have been able to locate your transaction we will contact you back at the phone number provided If for some reason the transaction details have not been located, we will be happy to continue to work with you to help you resolve this matterWe appreciate your patience as we work to continue to research this further for you If you have any other questions or concerns, please contact us Thank you, Tessa G: Revdex.com Support: Coinstar [email protected] Ref *** Revdex.com ***

Dear *** ***,
We have recently received your complaint regarding a possible coin miscount. We sincerely apologize for the unsatisfactory experience you feel that Coinstar has given you
We’d like to look more into this situation for youYou stated that you spoke with
customer service on 1/8/however we were unable to locate your transaction using your name or email addressPlease email us at *** with the Revdex.com case number and the ticket number you were provided at the time of contacting customer service
***, until then, Coinstar considers this case closed
If you have any other questions or concerns, please contact us
Sincerely,
Corporate Escalations:: Outerwall, Inc
E: ***
Case ***

Complaint: ***I am rejecting this response because: Nothing has changed the kiosk still does not recognize none of the gift cards I've tried to useThe complaint has not yielded anything but a empty response, from the company, even 2weeks later to the day still no changeIt's a scam!Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. While I am satisfied with the response, I would like it on record that my experience with Outerwall Incwas a very negative one. I do not have positive things to share with people I know and have no immediate plans to continue using their products or services in the near future.Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello Mr***, Coinstar Exchange has receivedyour additional information via the Revdex.com We would like to apologize forthe unfortunate experience you had with our business. After furtherescalation, our business has chosen to reinstate your customer profileassociated with your recent Coinstar Exchange transition. We takeconcerns about fraud very seriously and verifying a person’s identity andinformation can be a challenge, but we will go to all measures to validate anidentity. The process of verifying a person’s information can takesome time and Coinstar Exchange greatly appreciates your patience while wecontinued our research further. We look forward to your futuretransactions as they will now be accepted; subject to all requirements beingmet. We invite you to visit Coinstar.com/coinstarexchange to review therequirements needed to conduct a transaction Thank you for your time,Corporate Escalations:: Outerwall, Inc.E: ***@outerwall.comCase: ***, Ticket: ***

Dear Ms***,
We have recently received your complaint regarding the fee charged for using the Coinstar machineWe sincerely apologize for the unsatisfactory experience you feel that Redbox Coinstar has given youYou stated in your claim that you requested a desired resolution of a
$refund for the fee that was deducted for your transaction
Under circumstances the Cointstar machines in the NJ area do have the eGift card optionsRegrettably, we have been facing some technical issues since early last week and are working to get them addressed as soon as possible
We understand that the signage on the machine can be confusing in terms of what product offerings are available at the machineAll of our machines have the same standard user interface as well as advertisingOur machine locator on the website has the most up to date information in regard to what products and services are offered at each machine and at this time the product offerings in NJ do not reflect that the Coinstar machines have an eGift card options
We understand that this was your first time using the machine and as a courtesy to you becuae we value you as a customer we would like to extend the offer of refunding the fee that you were chargedAt your convenience please send in the photo of your voucher or your transasction information including the date and time of your transaction and the amount of the transactionAs eGift card and product offerings vary by location, we recommend in the future checking our website (www.coinstar.com) for the products offered at the machine or checking the screen before pouring your coin
Ms*** , as we believe we have addressed all of your concerns, we look forward to your reply with the additional information requested so we are able to continue assisting in processing your requested refund
If you have any other questions or concerns, please contact us
Sincerely,
Corporate Escalations:: Outerwall, Inc
E: [email protected]
Case *** , Reference # ***

I am only accepting this because it seems we are at a stale mate. I doubt any change will be made to the way things are done which causes me to not want to use cointstar in the future. The coin machine at my bank is monitored so if a mistake happens, action can be taken. Just like a candy machine, we have all been taken when the item does not fall and you can either shake the machine or put more money in to get the item to fall. Either way you lose. And as stated, the manager of the Winn Dixie did in fact refund me the difference, my point was that the technology exists to program the machine to not charge the fee for cash when the machine cannot reach the gift card option. I hope you will take these suggestions seriously. If I did not care, I would not have written this complaint. It was more than a matter of principle but for all customers who have been cheated by a machine that is not monitored and the frustration this can cause. Yes it may seem minor compared to my Father's cancer he went through, but when you count pennies to pay bills and end up not getting the service you were promised at the start of a transaction is paramount to taking advantage of people. Thank you for listening

Complaint: [redacted]I am rejecting this response because:It does not contain a resolution. Just excuses. To coinstar:If you think it's acceptable to take this long to resolve an error on your part, you are very wrong. There is only one word to describe this current situation, theft on your companies end. Your companies machine has or had my card (depending on when you get around to replying) and to this date I have not received a credit or refund for the "sale" you claim was final. If I had received credit but waited 3 or more days to hand over the gift card. Would that have been acceptable to you. No it would not. So please stop dragging your feet, I have no time for your companies inefficiencies. Sincerely,[redacted]