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Coinstar Inc

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Coinstar Inc Reviews (60)

Hello Mr. [redacted],   Thank you for contacting Coinstar and we are sorry to hear you were not able to cash out your voucher. We try to make it clear on the voucher to redeem in hopes to avoid any issues that may arise when redeeming the cash value and know that many items can influence if a...

voucher is redeemed the same day. The good news is this is at the stores discretions and if Coinstar is called we would encourage the store to pay this out for you regardless of date. We want you to be able to get the funds and value you as a customer.   Should you have any issue on future transactions or any questions regarding the services we provide, please do not hesitate to contact our customer service department 1-800-928-2274.   I have requested you a refund of $19.61, and that should arrive in 7-10 business days at the address below.   Ticket number: [redacted]   Refund sent to:   [redacted]  [redacted]
[redacted]    Best regards, Melissa Corporate Customer Relations

Dear Mr. [redacted],We have recently received your complaint regarding Coinstar Exchange.  We sincerely apologize for the unsatisfactory experience you feel that Coinstar Exchange has given you. You stated in your claim that you requested a desired resolution of having the gift card sent back to...

you.Unfortunately, the kiosk can malfunction from time to time, which can cause a card to get stuck, or a voucher not to print out.  Because you agreed to accept the amount offered for the gift card, we can only honor the amount that was offered.  If you've yet to get the check for the agreed upon amount at the kiosk, it will be cut and in the mail by tomorrow (11/19) at the absolute latest.Mr. [redacted], as your concerns have been addressed, Coinstar Exchange considers this case closed. If you have any other questions or concerns, please contact us.Sincerely,
 
Corporate Escalations:: Outerwall, Inc.E: [email protected] [redacted] Call ID:  [redacted]

Thank you for informing us and we are sorry to hear that check has not arrived. We have expedited a new check to you. Please let us know if you have further questions. Should the first check arrive, please disregard.  Best Regards, Coinstar

Dear [redacted],
We have recently received your complaint regarding a problem with the Coinstar Exchange kiosk.  We sincerely apologize for the unsatisfactory experience you feel that we have given you. You stated in your claim that you requested a desired resolution of a refund of the $17.75...

fee.
 
We read the notes on the account and we do see that a check of $32.25 was promised and don’t see any notes promising a full refund.
 
However, for the trouble with the transaction, a check of $17.75 has been issued.
 
Amanda, as your concerns have been addressed, we consider this case closed.
 
If you have any other questions or concerns, please contact us.
 
Sincerely,
Courtney
Corporate Escalations:: Outerwall, Inc.
E: [redacted]
Case [redacted], Ticket ID [redacted]

Hello, We are sorry to hear about the trouble you have had with using the Coinstar Kiosk. We can ensure you receive the funds back but need a bit more information. -When you contacted customer service, did you receive a reference number? If so, what was it?-What store did you use? Once we...

receive the information, we can move to the next step. Thank you,Coinstar

Hello [redacted]. Thank you for contacting Coinstar. It's unfortunate your experience at your kiosk was not as intended. In regards to our fee, yes, one is charged to process the coins. As you mentioned we do have a no fee option which can be chosen at the beginning of...

the transaction. The no fee option is in the form of receiving an e-certificate versus a cash voucher.  Though the kiosk functioned correctly, we'd be happy to provide you a refund of $17.95. Once the request is processed, your check should arrive in 7-10 business days. We hope that you continue your business with Coinstar. In the future, we'd be happy to answer any of your questions. You may contact Customer Service at (800) 928 -2274 during the hours of 8:00 AM to 12:00 AM Eastern Standard Time, 7 days a week.   RitaCoinstar Customer RelationsP: (425) 943 - 8043Reference Number:  [redacted]

Hi [redacted], We have reviewed your complaint regarding Coinstar atthis time. We apologize that your transaction did not go asexpected at our machine, as we wish for each experience with Coinstar to be anenjoyable and satisfactory one, as well as the experiences with our CustomerCare. Upon...

placing a transaction for an eGift, all of the funds loaded into themachine go to the respective retailer for the eGift selected. The previousinformation provided regarding being unable to refund was unfortunatelycorrect. We appreciate your willingness to help with recovering the funds from[redacted]; however all funds provided go to an eGift once selected. As we have noaccess to the funds provided to the retailer, we do not regularly refund forthese situations.  As we value you as a customer, we are happy to get aone-time refund check in place of the [redacted] eGift that was not intended to beselected, minus our regular coin counting fee. We ask that you please send overthe original voucher to our office address provided below, as well as piece ofpaper with your contact information and reference number. ATTN: Refund Request[redacted]Pasco, WA 99301 Once this voucher is received, a refund check will besent over to you within 7-10 business days. Thank you for your time and providing us the opportunity to look intothis situation further.  Sincerely, Corporate Escalations:: Outerwall, Inc.E: [redacted]@outerwall.comCase: [redacted]; Ticket No: [redacted].

Dear Ms. [redacted],
 
We have recently received your complaint regarding the claim of the $47.00 shorted by the Coinstar machine. We sincerely apologize for the unsatisfactory experience you feel that Coinstar has given you. You stated in your claim that you requested a desired resolution of a...

refund of the $47.00 you did not receive from your transaction.
We have taken a second look at the machine logs that reported during your transaction and it does appear that there was some type of technical difficulty. It is abnormal that a machine would record a transaction for $0.00. Upon further review it appears that their was a communication error that prevented the machine from reporting the count of the coin however, we did find that from the previous transaction the end of yours the machine’s overall coin balance went up by $47.17.
Since the machine reflected the increase in the balance, this is why we did not see the overage as we would normally expect. We are very sorry that the technical difficulty during your transaction caused an untimely resolution and are happy to issue you a refund in the amount of the $47.17. We can either provide you with an Amazon.com redemption code via email in this amount or we can send a refund check to the address you provided.
At your convenience please send an email to [redacted]@outerwall.com with your preferred method of reimbursement.
Ms. [redacted], as your concerns have been addressed, Coinstar considers this case closed. We look forward to your response to the email address provided for confirmation of your preference of reimbursement.
 
If you have any other questions or concerns, please contact us.
 
Sincerely,
 
Corporate Escalations:: Outerwall, Inc.
E: [redacted]@outerwall.com
Case [redacted] , Reference # [redacted]

Complaint: [redacted]I am rejecting this response because:First off, the manager confirmed the machine malfunctioned so regardless if you were notified or not is irrelevant. Secondly, you just admitted when the machine malfunctions and it requires to give you the cash, you are charged the fee. Why charge someone a fee when the fault was not on the users end? Legally if you are going to do this, you should have a coin return that you can hit no I do not accept that and have the option of getting your funds back. I went with the intention of getting an amazon gift card not just dumping my coins for cash. I have never ever since coinstars were invented gotten cash but always either gotten an amazon or starbucks gift code. I selected the gift code in good faith. Machine malfunctioned which thank God I got something out of it since in the past that happened and I got nothing ( at this same location ) . I chose the gift card, it let me select Amazon gift card, it started counting my coins, everything worked fine, then at the end it made the notice that my request could not be completed and that I was being given the cash voucher and a fee would be charged. Although the machine says at the start if you choose cash, you will be charged a fee, I did not choose cash and there was no disclaimer stating if the machine malfunctions I would be charged a processing fee. I realize that coinstar has to make money and have no problem with the fee for taking cash, all machines do that, but the gift card option is the ONLY reason I use the machine, My bank takes my coins for free so have no incentive to use your machines other than the gift card option. From now on when I go I will be filming the entire transaction on my video recorder and the next time this happens, I will be contacting my local news to do a story on this matter since you think this is fair and legal to take advantage of people. I am contacting you because I enjoy using the machines for gift cards. I was not asking you to give me back the fee ( The manager did that since that was the right thing to do but you do not think so , she even said they have had numerous complaints about the machine and wish they would take it out ). I was asking to fix the programing to correct an error where you are charged a fee when that was not the agreement at the start of the transaction. If you go to my eatery and order a hamburger and I accidentally bring you out a juicy steak, I do not charge you for the steak I charge you for the hamburger otherwise it looks like I purposely did that to make you spend more money. Stop being blind to what I am saying an admit that either intentionally or unintentionally there is a flaw in the programing. NASA can send a rover to Mars so I think you can program the machine to do the right thing. In case you are wondering, this did happen AFTER all the coins were dumped. I did not walk up and read that gift card option was not available, rather it decided that after all coins were counted and it had let me choose an Amazon gift card.[redacted]

Dear [redacted],
 
We have recently received your complaint regarding Coinstar Exchange.  We sincerely apologize for the unsatisfactory experience you feel that Coinstar Exchange  has given you. You stated in your claim that you requested a desired resolution of a $150 refund for the...

time spent on these transactions.
 
From time to time, our kiosks may be unable to verify transactions. Since you state that this machine seems to have issues every time you visit, we will report this and get it checked into.
 
Although this experience is frustrating and not how we want our transactions to run, we aren’t able to compensate for time spent attempting to use the machine.
 
As your concerns have been addressed, LOB considers this cases closed.
 
If you have any other questions or concerns, please contact us.
 
Sincerely,
Corporate Escalations:: Outerwall, Inc.
E: [redacted]
Case [redacted]

Dear [redacted],
 
We have reviewed your concern regarding Redbox.  We are so sorry to hear you had such a negative experience upon calling us previously. We understand you wish to see a refund for the unexpected charges on your account, and will do our best to resolve these concerns for...

you.
 
Though we are unsure of the specific amounts you were seeing on your account, we know you are being honest about what the charges you are seeing and sincerely apologize if any misinformation or implications were provided when you spoke with our Customer Care. We do want all of your questions and concerns to be addressed when you contact us, and understand this wasn’t done when speaking to us previously. We value your time and understand the phone contacts were disconnected prematurely; we will look into your previous conversations with us to see what opportunities are available for our team. Thank you for bringing these concerns to our attention, as we want each of our valued customers such as you, to be taken care of sufficiently.
Please recognize that you may see a preauthorization hold on your account anytime you rent with Redbox on the date that you rent. Authorization holds come from your financial institution to allow a transaction to go through. You may see similar holds when you place a hotel reservation or purchase gas. Any authorization should drop once the charge goes through for the business the hold was for, but authorizations can take 5-7 business days to fall off. We understand this amount was associated with Redbox, but we did want to ensure you reached out to your financial institution if you needed any more details, as these authorizations can come up for other retailers as well. We charge once a transaction is complete to ensure we charge you for the proper amount of days titles are kept out. We show your most recent rental caused a charge of $6.96, though we do not see a refund processed on your account. To apologize for the inconvenience and make up for the refund you were promised, we have proceed the refund of $6.96 for your 3 movie rental transaction will reflect upon your account within 5-7 business days. We give this time frame as we have applied the refund now, but we do have to account for your bank recognizing the refund and processing it through to your account.
As we want to ensure our charges are as clear, we do have rental receipts available by inputting your email address at the machine like you have for your transactions. You can also view your rental history for any given card saved on redbox.com when logged in, under the “transactions” tab (rental history will only appear after a card is saved, and then will only display 90 days of rental information). Please contact us right away if you have any discrepancies about what you are seeing on your receipts or rental history, as these will have the most up to date information regarding your rentals and the valid charges with Redbox.
We hope this information helps, and appreciate your continued support. If you have any other questions or concerns, please do respond to this chain so we can best assist you.
 
Sincerely,
 
Corporate Escalations:: Outerwall, Inc.
E: [email protected]
Case [redacted], Call ID [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],   Thank you for sharing your experience with us and we are sorry to hear our fee was such a shock due to that screen issue. We offer coin counting for a fee along with some No Fee options to many different retailers. Feel free to check those out in the future and see if one meets...

your interests. We truly value you as a customer and would love for you to use our services again. We are happy to get that fee refunded for you and will send it to the following address in the amount of $22.67, for transaction number [redacted]. We apologize you had to go through such lengths to get this taken care of. You can expect to have that arrive in 7-10 business days. Please don’t hesitate to reach out should you have further questions.   Ticket number: [redacted]   Refund sent to:   [redacted] 
[redacted]
[redacted]

Dear [redacted],
 
We have recently received your complaint regarding Coinstar Exchange.  We sincerely apologize for the unsatisfactory experience you feel that has given you and apologize for the delay in getting back to you. We understand that you would like to have $400 reimburse to...

you for the value of your gift cards.
Regrettably, there was an unforeseen circumstance while processing your Coinstar Exchange transaction due to the gift card jamming in the machine. We understand that the circumstance was not ideal. When you presented your card to the machine, you authorized the sale of your card and we have paid you the $260 offer value that you accepted. Although the pin number is visible on your second card, it is still valid with the retailer for purchases.
As we verified the gift card was in our possession, although the machine experienced technical difficulty we provided the quickest resolution we had available for you this was to send you a check. In follow up with you in regards to this matter from our Corporate Relations team, we also offered to have the check overnighted to you rather than have you wait the standard 7-10 business days.
[redacted], as Coinstar Exchange has sent you a check for the $240 offer value you accepted to receive during your transaction and your other Home Depart card is still valid for purchases at the retailer we will not be provided any additional compensation for the transaction. As all of your concerns have been addressed, Coinstar Exchange now considers this case closed.
 
Sincerely,
 
Corporate Escalations:: Outerwall, Inc.
E: [email protected]
Case [redacted] , Reference # [redacted]

Complaint: [redacted]I am rejecting this response because: when it got stuck , I called the number immediately I was told by the customer service I talk to immediately after the incident that it was okay to leave , I specifically asked the person what was going to happen , he said a technician is coming out right away to check it and I would either get a check or contacted by them to get my gift card at [redacted] , I would never had left if I knew this was going to happen , and nobody made any  attempt to contact me , I had to call and email you guys , only 4 days after the incendent I called and  you recnanted what I was told by your customer service , to me this unsatisfactory , there was an attenmpt to swipe the card and put it in the middle , I would never had left that machine if I knew you guys were going to do this , I would have made my own attempt to recover my property  from your machine , look on the [redacted] cameras if you to , your wrong for steali my my money , I wouldn't make a big deal over this but its about princincple and lack of accountability on your side , I followed your procedures , and it looked like you took my money and calling me liar , if check there cameras and time I called , you will see the truth ,  Sincerely,[redacted]

Dear Ms. [redacted]
 
We have recently received your complaint regarding the claimed shortage of $86.90 during your recent Coinstar transaction.  We sincerely apologize for the unsatisfactory experience you feel that Coinstar has given you. You stated in your claim that you requested a...

desired resolution of a full refund of the money you put into the machine as well as additional compensation.
The reported loss of any funds during a transaction is something that Coinstar takes very serisouly. We understand that you are feeling like the kiosk did not count your coins accurately. After you contacted us we did attempt to locate any damaged or dirty coins within the kiosk, and we are not seeing any errors through are systems. Did you check the return tray for any coin that might have been returned? Foreign, damaged, sticky or dirty coins are usually rejected and returned.
As we were unable to locate any additional coin and we were unable to verify an errors with the machine during your transaction, as stated previously we will need to wait until the coins are normally picked up and at the time we can audit the bins. Once the coins are counted by a 3rd party we will contact you. If we see an overage  we will refund you the amount you are claiming. As stated in your previous interaction with us, the projected fill date of the bins is 11/25 and we should have the audit count back within a week of the fill date.
 
Our goal at Coinstar is to provide a convenient, reliable and accurate coin counting solution. Our field technicians regularly service, clean calibrate and test the kiosks to ensure reliability and high accuracy levels.
 
Ms. [redacted], at this time we have provided all of the information we have to assist you. We will be sure to get back to you as soon as we have any more information regarding the audit of the bins.
 
If you have any other questions or concerns, please contact us.
 
Sincerely,
 
Corporate Escalations:: Outerwall, Inc.
E: [redacted]@outerwall.com
Case [redacted] , Reference # [redacted]

Dear Mr. [redacted],
Thank you for the response to our recent correspondence.  We understand that you have read online about other consumers interactions with Coinstar Exchange. There may be a misunderstanding or miscommunication about the error those customers received.
Sometimes the kiosk will provide customers an error message that states: “We’re sorry, but we are unable to accept your gift card today due to increased gift card activity. We take fraud very seriously and realize you have likely encountered this message in error. However, we would rather be safe than sorry. You're welcome to come back and try another day.”
This is a generic response to a declined transaction and under this circumstance a customer is still able to transact with Coinstar Exchange. Regrettably, what you received is different. We are no longer able to continue to authorize transactions under your account. We understand it is an upsetting situation but the steps we have provided you to write a letter to the corporate address provided will be the fastest way for us to provide you with a resolution. Our Loss Prevention team would have the details of why you are no longer able to transact with Coinstar Exchange and make the determination of whether or not this can be adjusted.
Mr. [redacted], as we have provided you the details of how we can help to resolve this issue, it is at your discretion on how you choose to proceed. Unfortunately if you choose not to send a letter to our Loss Prevention Team as previously requested we will be unable to provide you further assistance and Coinstar Exchange will consider this case closed.
If you have any other questions or concerns, please contact us.
Sincerely,
Corporate Escalations:: Outerwall, Inc.
E: [email protected]
Case [redacted], Reference # [redacted]

Dear [redacted] We have recently received your complaint regarding yourstuck card.  We sincerely apologize forthe unsatisfactory experience you feel that Coinstar Exchange has given you.You stated in your claim that you requested a desired resolution of a refundfor the face value of...

the card ($50.) Unfortunately, cards may occasionally get stuck in ourkiosks during transactions. In this case, we send a field technician out tocheck on the box and locate any missing cards.  As you have previously discussed with our agent over thephone, we have issued you a refund for the accepted amount of $31.50. As youstated previously, you had already accepted the trade in value of $31.50 beforethe kiosk error occurred. Upon further inspection by our field technician, nocard was found in the machine. We have agreed to issue a refund check in the amountof $31.50 as you were made aware of on 8/29/2015.  In the future, we advise you to write down your gift cardnumbers for safe keeping. This allows you to contact the store and for them tofurther help you retrieve your credit.  [redacted], as your concerns have been addressed, LOB considersthis case closed.  If you have any other questions or concerns, please contactus. Sincerely, Corporate Escalations:: Outerwall, Inc.E: [redacted]@outerwall.comCase [redacted], Call ID [redacted]

Complaint: [redacted]I am rejecting this response because:The response from Coinstar does not solve the problem, nor address any path to a successfulsolution.  I continue to challenge my ban from use of the Coinstar brand.Sincerely,[redacted]

Dear [redacted],
We have recently received your complaint regarding a service charge issue. We sincerely apologize for the unsatisfactory experience you feel that Coinstar has given you. You stated in your claim that you requested a desired resolution of a refund of $54.61
Unfortunately, there...

is a maximum amount accepted when cashing in your change for a gift card. Once your total has surpassed this amount, the machine will automatically revert to issuing a cash voucher –therefore charging a processing fee. You can find the min/max amounts for a [redacted] card at https://www.coinstar.com/giftcards/homedepot.
We understand that you would like a refund in the amount of $54.61. Our records are showing that this amount was paid out to you by the Jewel-Osco location and that we will be refunding the store for this amount.
In the future, please note the maximum amounts accepted for gift cards. We’d recommend separating transactions to avoid going over this amount.
[redacted], as your concerns have been addressed, Coinstar considers this case closed.
If you have any other questions or concerns, please contact us.
Sincerely,
Corporate Escalations:: Outerwall, Inc.
E: [email protected]
[redacted]

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Address: 253 N Washington Hwy, Ashland, Virginia, United States, 23005

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