CoinTerra

Thankyou Revdex.com I started the complaint on Jun July 1, I received the email from Cointerra said they sent me the refund, and I would receive the track # from Fedex in hoursJuly 2, I received the track # from Fedex though emailAnd today, July 3, I received the refund by a check Thanks Revdex.com!

Complaint: [redacted] I am rejecting this response because:I do not agree to the RMA request My unit has been unoperational for months and only now they are reaching out with support because I have posted a complaint They gave me seven days to respond, in which I did not respond because they were supposed to message the Revdex.com After waiting for seven days and closing my ticket, Cointerra sent their message to the Revdex.com saying that I did not request my RMA Surprising that they did not respond to the Revdex.com message immediately isn't it? Once again, since the start of their business, they are playing sneaky tricks on their customers Unacceptable Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I drove too Austin to file charges locally so they could wait in jail while I wait for my refund- And they gave me a full refund on June 5- in person- so I made sure their refund check cleared- and I have no further actions against them at this time-

Refund check has been sent

From: [redacted] [ href="mailto: [redacted] ">mailto: [redacted] ] Sent: Thursday, May 29, 6:AMTo: [redacted] ***Cc: infoSubject: Re: Complaint [redacted] Thank you [redacted] Please post on the forums and please consider doing business with us againI am from Tampa originally and would not be working for CoinTerra if I did not believe this company was producing the absolutely best mining equipment and offering the best contracts You have my direct email for any follow up inquires Thanks, ***

Thank you for your letter of Friday, March 07, in relation to the above issueWe have given this matter our most urgent attention and made efforts to resolve it as speedily as possible As a new business offering a high-demand product, we have been dealing with an extremely high volume of orders, enquiries, and other customer communications and, under these circumstances, we clearly failed to respond to this refund request in a timely fashion The customer's statement of the facts appears to agree with our records: 02/05/The customer sent an email, requesting a refund for order # [redacted] if his order could not be shipped immediatelyThis was logged in our system and an email was sent to the customer, telling them a refund would be issued in the next 2-weeks 03/05/Four weeks later the customer requested a status update by email 03/06/Having not received a response within hours, the customer sent another email stating their intent to escalate the matter to the "proper authorities and consumer protection agencies." 03/10/We received your letter, dated 03/07/ In order to resolve this matter, on Monday, March we issued a check (#***) in the amount of $6,and sent it to the customer via [redacted] (Tracking # [redacted] )As of today, [redacted] shows that, after one failed attempt at delivery yesterday where no one was available to accept delivery, the check was successfully delivered today CoinTerra is dedicated to providing a high standard of customer service and responsiveness and we are continuing to make efforts to avoid such situations in future, Regards, [redacted] CoinTerra, Inc

We are working with this customer, replacement units are en route to him

From: [redacted] Sent: Wednesday, June 18, 3:AM To: [redacted] Subject: Re: Would like to lodge a complaint around refund from CoinTerra Hi [redacted] Would like to inform you that my dispute for a refund has been resolved and I have received my refundComplaint ID # [redacted] Regards [redacted]

Complaint: [redacted] I am rejecting this response because: I have NOT received a refund yet Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , but the company cointerra has still not paid my money back!I paid them more than one year ago I did not receive anythingI want my money back, help me get my refund back! Regards, [redacted]

Our legal department is in direct discussions with this customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Now we will need some testing days to realy know if the solution is so satisfactory as we hope Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have been "in the refund queue" since June I have requested more detail, but have received no evidence that such a queue results in any expectation of payment Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Many thanks to Revdex.com for your help! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **

Customer has received check within Fedex shipmentTracking number: [redacted]

Complaint: [redacted] I am rejecting this response because:There is no solution to my complaint, no information on progress or any effort twoards trying to resolve the situationThe respons is a simple and short text with information that I am on the refund list, something I already knowI have tried, both in november and again in december, to contact them via five different emails to get any information on what the status isThere has been no respons from any of the mailsNo updated information to me personally, or in general to refund customers, regarding the status of the processThe company is not communicating on any level, or in any form Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I have been waiting in the refund queue since March and am no longer prepared to be stalled further.I require immediate payment on this refund or I will escalate to full legal proceedings against the Cointerra Regards, [redacted] ***

From: [redacted] [mailto: [redacted] @yahoo.co.uk] Sent: Friday, May 23, 7:AM To: CoinTerra Cc: info; info Subject: Re: [CoinTerra] Re: order no: [redacted] CoinTerra, Inc Jollyville Rd Suite Austin, TX ###-###-#### Agreed period for the refund was neglected on 5th of May – today is 23rd of May and I have not been refunded yet! If I won't be paid immediately within 24h I will pass this issue to my lawyer [redacted] On Wednesday, May 2014, 17:51, CoinTerra wrote: ##- Please type your reply above this line -## Your request (***) has been updatedTo add additional comments, reply to this email [redacted] (CoinTerra) May 10: Request # [redacted] "Billing/Payment" was closed and merged into this requestLast comment in request #***: To cointerra my order no [redacted] It has been enough time again (you are remaining silent), to fix my refund as promisedI need you to contact me asap or I will be forced to put the matter further [redacted] This e-mail was sent from the info contact form on (http://cointerra.com) [redacted] May 09: To cointerra It has been enough time again (you are remaining silent), to fix my refund as promisedI need you to contact with me asap or I will be forced to put the matter further [redacted] [redacted] (CoinTerra) May 11: Request #"Billing/Payment" was closed and merged into this requestLast comment in request #20170: To CoinTerra Finance Departament/Accounts I urge you to make a payment[full refund] now{I will be waiting another 7days}As you have already failed to refund within agreed, long period of weeksI am also expecting you to respond on this mail, as you have not respond on my last email (regarding failed refund) Order no [redacted] This e-mail was sent from the info contact form on (http://cointerra.com) [redacted] May 11: To CoinTerra Finance Departament/Accounts I urge you to make a payment[full refund] now{I will be waiting another 7days}As you have already failed to refund within agreed, long period of weeksI am also expecting you to respond on this mail, as you have not respond on my last email (regarding failed refund) Order no [redacted] On Wednesday, May 2014, 9:35, [redacted] < [redacted] @yahoo.co.uk> wrote: To CoinTerra, Have you made a payment yet? As weeks period which you have secured to make a refund transaction have passed days ago, and neither I have money on my account, nor the email confirmation about the wire from your side has been sent Thank You, [redacted] [redacted] May 02: To CoinTerra, Have you made a payment yet? As weeks period which you have secured to make a refund transaction have passed days ago, and neither I have money on my account, nor the email confirmation about the wire from your side has been sent Thank You, [redacted] [redacted] (CoinTerra) Apr 11: ***, Yes, we will send you a email notification once your wire has been processedPlease note that a $wire transfer fee will be deducted from your refund prior to transmission Thank youPlease contact us again if we can be of further assistance ~ CoinTerra Support [redacted] Apr 04: Hi [redacted] , Thank you for your emailCan you confirm the payment (refund) in email once is accomplished from your side? Kind Regards, *** [redacted] Apr 03: Hi [redacted] , Thank you for your emailCan you confirm the payment (refund) in email once is accomplished from your side? Kind Regards *** [redacted] Apr 03: Hi [redacted] , Thank you for your emailCan you confirm the payment (refund) in email once is accomplished from your side? Kind Regards *** [redacted] (CoinTerra) Apr 16: Hi ***, I will add you to the refunds listPlease note refunds take up to weeks to processThank you for your patience Best Regards, [redacted] Apr 06: Hello, Regarding your latest update [4/2/2014] can I ask for a full fefund? Please I have new bank account which is in USD (I have paid $7,045.21) Raiffeisen Bank Polska S.A bank address: ulPiekna 20, 00-Warszawa, Poland account number: [redacted] swift code: [redacted] Thank You, [redacted] This email is a service from CoinTerraDelivered by Zendesk Message-Id:73FNCTF4_537ccb6221132_5683f87fa2c9e8c15687d3_sprut