COL ASSET MANAGEMENT

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Provided the issues is closed and there will be no additional contact from COL Asset Management, I am satisfied with the response even though I disagree with how they represented the issue with my sister.Regards, [redacted]

COL ASSET MANAGEMENT 369 Delaware Ave Rear Buffalo NY 14202  Toll Free: ###-###-#### FAX: ###-###-#### Emai: [email protected]                                         ...⇄          Dear [redacted]   This is my response t o complaint#[redacted]   I do want to start off by saying that our highest goal and priority in our office is to deal with every client with the highest regard and respect.  With that being stated and the information I faxed to you we do apologize for contacting you that 1 time and leaving you a message.  Unfortunately we were unable to get in touch with your aunt and tried to call known relatives so that we could relay a message to that individual.  If this caused you any additional stress we do apologize for that.  With that being stated, there was only 1 call made to you, and no calls from you.  If we knew that this was such a large inconvenience to you, we would have taken you off our call log immediately.  At this current point no one has call you from our office since you filed this complaint and has been completed removed from our data base.    Thank You and Have a nice day,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I did call your company back the same day they left a message for my aunt (who does not live with me) to stop calling me. Please please please never ever call me again about any of my family members. That is their business I don't want to be involved. Thank you.

Let me start off by letting you know that I take every complaint very seriously and look into each situation personally.  I have listened to the recordings and apologize for any additional stress that my office has caused you or any of your family members.  I have also removed your file...

from there desks and I will be personally taking over this account.  When you emailed our office on Friday I did notate on the account that no one was to contact you besides your primary number as you requested.  At this point I do see that they have no contact any family members or Place of employment since you have made that request.  Also I understand that financial situations can be very frustrating and for my apologies for my associates at my office I would like to offer you a Settlement in Full letter which will state your obligation to this debt has been completely satisfied.  This will resolve your debt and make sure you get no further contact from my office or any other officer in regards to your [redacted] Loans Account.  Thank you for your  time and consideration,Chris [redacted]General Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Dear [redacted],Let me start off by any stress you have been caused by this matter and will let you know we take all complaint very serious.  I have personally spoke to the manager at the office, plus listened to all recording in regards to this matter.  On 6/2 at 12:41...

you finalized a discussion with the manager of the office Mr. [redacted], where he did apologize for the min. custom service that our representative had with you.  Also as he stated and as I state while listening to the recording, not at one time did anyone say they are sending officers to your house, nor did they threaten you with any jail time.  The facts of this situation from what I have listened to and spoke to our office about is that when you spoke to Mr. Mitchell on 6\2 he did apologize and move your payment til the end of contract which was moved to 9/2/16.  Also at that time after the discussion he emailed a copy of the validation of debt to you, while also telling you on the phone all the dates that the account was opened, to declined and charged off.  Also the bank and bank account information in which the funds were wired to her account.  You first and only payment was on 5/13/16 and we moved your 2nd payment with no charge til the end of contract.  Also when it was time to make your next payment, that was also decline due to your statement of you lost your card and a insufficient funds charge was added of $35 for non payment.  As I do apologize for issue with the original rep, our managers at our office had multiple discussions with you without any complaints.  At this time, we will delete all further payments and no more contact with our office.  We will forward your account out of our office so you will no longer be getting calls, but your loan with Bottom Dollar also known as VIP loan is still open. Thank you,Chris MahoneyPresident

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Attached is a my response plus validation of debt for miss [redacted].  I am happy to resolve this situation with her, so please know what I can do to get resolution to this situation,  Thank you for your time and consideration. This
is a confirmation for payments of...

the original debt incurred by you. COL ASSET
MANAGEMENT has received payment-in-full(s), in the amount of $0.00
 for this account within our office. All of your rights and
obligations regarding this contract have been assigned to this office.  .-Chris [redacted]

Dear Mr. [redacted]Let me start off by apologizing for any inconvenience that was caused to your wife in regards to this matter.  Let me start off by letting you know that I am personally reviewing this matter and we take all complaints or issues very seriously in our office.  In...

addition I am happy to work out some type of resolution with you to get this matter resolved as quickly and amicable as possible.  When we received you file the current amount owed is $766.60.  As in all lows, doesn't matter if it is a paid day loan, installment loan or loan for any prime bank, if you do not pay back the loan in the original time agreed they will charge you a bounce check fee, late fees and interest.  Due to the stress that you are stating that your life went through in this matter, I am willing to split the difference and refund your wife $225.80 immediately when you agree to this compromise.  When agreement is made, we will refund back that amount and will be back on her card no longer than 2-3 business days.  Plus new documentation with adjusted amount with be emailed and mailed to you.  I hope that you accept our apology in t his matter and have my personal promise that you will no longer have any communication by my office to you or your wife. Thank you and have a great day