Coldwell Banker McMahan Company

We are in contact with the customer and are working toward a resolutionWe will keep you posted

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:YESThe dealership did issue the check and I have already picked it up...thank you for this.However I still think that the dealership was very very wrong to have us sign a contract( which I have) on and told us the equity on the car after all payment would be $We took the lease car and left, with the idea that according to the [redacted] that we will get a check for $in 3/business days.On we were again called back to the dealership and was told that they over priced our car and we have to sign a new contract or give back $to the dealership....I refuse to give them back any money...and told them that they valued my car...they inspected my car and the price I asked for is what you agreed to....so why are you forcing me to resign a new contract.They keep bulling and fighting and shrugging with me for another 4/hours and I keep refusing to resign the contractThat when [redacted] the [redacted] said """Ok fine then leave and you will not get back any money..nothing will be sent to you""" I told hiThis is not how people conducted bussines and he cannot force me to sign...he got up and walked away saying "" go home and you will never get any money from us...at this point we were scared as to losing all our money so my husband signed a new contactHe threaten to unwind the deal and take back our lease car and give us back our truck that was sold to him...even on the new contract he backdated it to make it look like it was all done on the when in fact it was the 415..., these business should not be allowed to do bussines like this..Only under stress and threatening my husband signed the new contract and gave the manger back $of our money.This I find is very unfair to customers who are bullied into things and threaten to take back their car...this is a business and People/customers should not be allowed to treat people this way.I still think they owe me $on my original deal In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Paragon Honda did not have the opportunity to fully inspect *** ***s travehicle since the transaction was done after hours. The value given to the customer was basedupon an evaluation subject to a full inspection. Once the vehicle was inspected by our service department the next day, we realized that has frame damage hence the price changeWe informed *** *** of our finding and gave him the options of lowering the travalue and modifying the contract or canceling the whole transaction*** *** chose to keep the vehicleTell us why here

To Whom It May Concern, We are in receipt of a complaint #[redacted] on March *, 2017 from Kenneth Padilla, wherein the customer states the issues he is experiencing with his 2017 Honda CRV EX. [redacted] came in for the first time on February **, with the ACC (adaptive cruise control) lights on the...

dashboard. After scanning the system, we did find a diagnostic trouble code of [redacted]; dirty radar.  We found heavy salt and dust from road.  We cleaned the radar unit (as per the flow chart from Honda), cleared the codes and road tested the vehicle. The trouble code did not re-appear and the vehicle operated within Honda specifications at that time. The customer came back to our service on February **, with the same lights on the dashboard.  We scanned the system again and found a new diagnostic trouble code [redacted] which is a temporary stop of integrated driver support system (detected abnormal signals).  Since this was the only DTC indicated, the flow chart from Honda told us that it is an intermittent failure and that the DTC system had to be cleaned. We followed the instructions from Honda, road tested the vehicle and found vehicle operating within Honda specifications at this time.  Very truly yours,Mike D[redacted] Service Manager

A check of the amount of $80 was mailed to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
As far as them having nothing to do with the insurance issue, that's the sole reason my insurance is being cancelled. I was told they are not authorized dealers therefore the quote should not have been started for me online by them.  
 And as far as the key, the salesman never informed me that it was returned to sender. And the salesman is the one who said he would drop it off. (I have texts to prove that) The fact remains I was supposed to have both keys when I was sold the car if I did this wouldn't even be a conversation. I've been getting the run around and no one wants to take responsibility. I am not driving to queens to pick anything up they can mail the key to my new address. They can contact me directly to get the address that I would like my key send to.  Thank you
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are in contact with the customer and are working toward a resolution. We will keep you posted.

Customer received the check. Attached is a copy of the check.

We are in the process of helping the customer get the duplicate title.

We are in contact with the customer and are working toward a resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:YES... The dealership did issue the check and I...

have already picked it up...thank you for this.However I still think that the dealership was very very wrong to have us sign  a contract( which I have) on  4/**/2015 and told us the equity on the car after all payment would be $4208.00.. We took the lease car and left, with the idea that according to the [redacted] that we will get a check for $4208.00 in 3/4 business days.On 4/**/15 we were again called back to the dealership and was told that they over priced our car and we have to sign a new contract or give back $1750.00 to the dealership....I refuse to give them back any money...and told them that they valued my car...they inspected my car and the price I asked for is what you agreed to....so why are you forcing me to resign a new contract.They keep bulling and fighting and shrugging with me for another 4/5 hours and I keep refusing to resign the contract. That when [redacted] the [redacted] said """Ok fine then leave and you will not get back any money..nothing will be sent to you""" I told hi. This is not how people conducted bussines and he cannot force me to sign...he got up and walked away saying "" go home and you will never get any money from us...at this point  we were scared as to losing all our money so my husband signed a new contact... He threaten to unwind the deal and take back our lease car and give us back our truck that was sold to him...even on the new contract he backdated it to make it look like it was all done on the 4/**/15 when in fact it was the 4/**/15..., these business should not be allowed to do bussines like this..Only under stress and threatening my husband signed the new contract and gave the manger back $1750.00 of our money.This I find is very unfair to customers who are bullied into things and threaten to take back their car...this is a business and People/customers should not be allowed to treat people this way.I still think they owe me $1750.00 on my original deal... 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern, Unfortunately we were not able to locate [redacted] file on our system. According the information you provided us with, we have no such customer. We tried getting in touch with [redacted] by email and my phone but in vain. Perhaps the transaction was made on somebody...

else’s name. We would greatly appreciate if you could provide us with any additional information about the customer, such as his Vehicle VIN#, make and model, the date of transaction etc. Thank you in advance, looking forward to resolving this issue ASAP. Thank you, Salome B[redacted] Paragon Honda

Our Finance Manager [redacted] followed up with [redacted]. She stated she was upset with how she was treated during her visit in service. Fernando apologized to her on behalf of Paragon Acura  and promised to address the matter with the service director. He also addressed the options of...

having her payment reduced; she will come to back in few months to go over the options of leasing another vehicle. There are no other issues or concerns at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer...

Here]
 
 
It's been a week and I haven't received their reimbursement check.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer's concerns were addressed and resolved to his satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer...

Here]
 
 A Mr. A. S[redacted] called. I returned his call Friday, August [redacted]. We spoke and by the end he asked how the matter could be resolved. I told him how. He promised to call me the next day Saturday, August [redacted]. Well August [redacted] has passed, I am sending this Sunday, August [redacted]. Same customer service/ courtesy. His word meant nothing. My question what is the criteria for Revdex.com accreditation.  I purposely  asked for the response from Paragon Honda to be written for a reason. It  is obivious the only reason Mr. S[redacted] called was because I complained to the Revdex.com. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We contacted the customer; all of his concerns were addressed and resolved to his satisfaction. A full refund of $3900 was given back to the customer.

We are in contact with the customer and are trying to help her with the situation.