Cole Towing and Recovery, LLC

This is simpleThe complex has a contract with usThey can have the car removed anytime they want it removed.its private property So it was with causeThese are the choices made by the apartment complex which we tow fromThe incorrect statement about us being shut down in wellford is simply incorrectWe have never illegally towed a carWe follow all laws and regulationsWe are in the middle of litigation with wellford and spartanburg City do to us suiting themSo maybe someone should have the facts before they say incorrect things about our companyThat’s clearly defamation of character of a bussinessI will have this to our attorney as wellBut to answer to the claim we are contracted to tow for certain thingsWe call all cars in by law and do what is required to do by lawThis is unjustAnd will not issue any refunds for our service that was rendered Its simple follow the rules of the apartment complexWe all have choicesIf you choose to live there then follow there rulesIf not we have to tow for the infraction s that are setThis is nothing newIt’s usually in every lease I’ve seenNot to mention it’s posted on our signs up front coming and going

We simply marked the tire tag the carAnd came back towed the car for the violationWhen you enter the complex we have signs posted as well as the apt complex sent letters outThe car yes we are stuck withBattery was dead and will not stay startedSo we should of towed for inop immediately however we gave her a chance to fix violationsShe didn’t so if she would like come pay the tow bill pick it up we still have it

We have a contract with the parking lot next to chiefsPeople keep parking there we have our signs postedIf this act was illegal don’t you think the cops would be involved? Making claims about our company saying we are illegally towing there car is a clear form of defermation of character We have done nothing wrongThis lady just trespassed on private propertyNow that’s against the lawHowever all we did was tow the car off of private propertyWe treat everyone The same we release Monday thru Friday like every other tow companyAnd we do it with oppintments to ensure everyone s safetyWe gave her the first available time we couldShe stated she had a birthday party for her daughterAnd the present was in itI would think I would take my child’s present home first before I went out and partiedBut that’s just my viewOur tow was valid and followed all state and federal lawsWe even follow the city ordinance which is in effectSo there was nothing illegal about this towPlease don’t park on private property and you will not be towedEspecially don’t park in front of a sign that’s directly in front of youWe have over signs on that propertyBigger then anyone else displaysAnd actually we are bigger then state and federal law says to be

This guy was double parked so per our contract we towed the carWe showed him a picture which by law we don’t have to do however but he was nixed we explained it and he agreeed so weOver on he paid we parter waysSo we thought this was the last to hear of it

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.] Regards, [redacted] ***

I A [redacted] C [redacted] was sitting in my car waiting on someone to come out if this restaurant called [redacted] in [redacted] I seen a tow truck back up into the back of my car in which I thought he needed more room to turn aroundUntil I heard a click.I blew my horn to let him know that I was inside my car..That didn't work so I stepped out my car waving for him to see me.He finally got out the car and reply ,you are on private propertyI replied sir I waiting I'm picking up someone he got real disrespectful and proceeded to raise my car upI called the police and told them the situation, meanwhile other officers arrived and I told them about the encounter.He then told the officer was coming down a path when he was towing my car which that was a lieMy keys and all was in the ignition in which the officer seen them in there.I told the officer he got a recording,the officer look at it and told him it was sketched.He went inside my car to turn my car off in the most if that he bent my key.A police report was filed on my behalf from the city if [redacted] .This Company has so many complaints about doing people wrong

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.] Regards, L [redacted] M*** Now they are saying my battery is dead to I just replaced the battery with a new battery in NovemberI don't understand the problem instead of admitting that they lied from the beginning and were wrong they keep changing their story They started out saying it had been parked a week with a flat tireThen it went to almost a week with two flat tiresThen one flat I got that fixed they came back I had another flat tireNow we are back to one flat tire and a dead batteryWhat is it going to be nextMean while my story hasn't changed because it's the truth

Please have him contact my attorney as well as law enforcementI don’t even know what car he is talking aboutAll I can say is if we towed his car it was for a violation or repoI’m not in the illegal bussinessSo please be more specificOr have his attorney contact mineI do not play games when it comes to bussinessAnd obviously if I was doing something wrong law enforcement would of been involved

I A*** C*** was sitting in my car waiting on someone to come out if this restaurant called *** in ***I seen a tow truck back up into the back of my car in which I thought he needed more room to turn aroundUntil I heard a click.I blew my horn to let him know that I was inside my car..That didn't work so I stepped out my car waving for him to see me.He finally got out the car and reply ,you are on private propertyI replied sir I waiting I'm picking up someone he got real disrespectful and proceeded to raise my car upI called the police and told them the situation, meanwhile other officers arrived and I told them about the encounter.He then told the officer was coming down a path when he was towing my car which that was a lieMy keys and all was in the ignition in which the officer seen them in there.I told the officer he got a recording,the officer look at it and told him it was sketched.He went inside my car to turn my car off in the most if that he bent my key.A police report was filed on my behalf from the city if ***.This Company has so many complaints about doing people wrong.The police arrived and he still would not let go of my carI had to pay a $drop fee to get him to release my car

These allegations are untrueAnd really become a huge probolem with deformation of characterAlong with lieing about our bussiness practicesWe entered into a contract with The reserve of hillcrestWhat we do is give them a contract which they would like us to tow fromThey pick what
infractions they would like towedWe ask them to send out a letter to re-emphasize what we will be towing forWe also get a copy of these letters they send out along with a copy of where it's in the leaseThis property is private propertySo we tow for these such items along with outing signs at the front of the entrance and along various parts of the propertyDepending on how big or small the property isWe came accross her tag which was expired in July Which has nothing to do with transferring a tagThe tag was merely expiredSo we towed the carIn the event she talked to the staff we don't have any documentation of thatAlso the residence are told in the event something happens to contact us so we knowWhich is stated in many lettersSo what it boils down to is she was mad threatened to suit usAnd we asked her to leave the first dayAll of our interaction With customers is recorded on our body cansAs well as our trucks have recording as wellThis resident got her letters and her lease so why she is doing a complaint is really rediciliousShe also stated we were doing illegal towingThese are very strong aligations and we take that very seriousI would like her to refrain from saying untrue and reputation damaging things

We found this vehicle that we towed with a pass not properly filled outThe reason the apartment complex didn't give her a pass was due to her not having the valid paper work to provide them withThis is why she was issued a temp passThen she didn't fill out the temp pass it had no information
that was requiredWhen we released this vehicle the car lot had to come to the lot to give us the proper paper workAnd they thanked us because she didn't even pay her full deposit and didn't give the buy here pay here lot this new addressSo the dealership was concerned as wellWe told her the hours of operation and what she needed to retrieve her car she failed to provide this information due to the car lot not even having all of the paper work doneThis lady was clearly told the apt complex rules and clearly issued a passHowever her negligence of not filling out the pass resorted in her car being towed for the violationThis lady clearly does not deserve a refund and she need to apologize to usFor having someone call and cuss us out due to her not doing what she is supose to do

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaintThis is the first time I have complained to the Revdex.com and you telling me to get my car fixed or it will continue to be towed doesn’t help me get my $backThe fact that I have to park my vehicle somewhere else doesn’t help me either it actually is more a burden to my everyday lifeLike I said before it doesn’t state that in our lease or those signs that have been place in the apartmentsI shouldn’t have to suffer for a shady agreement that was set up by your company and the veridianI never received a first notice, my car was just towed and that was unjust.
Regards,
J*** A***

I have already responded to thisSee last response

The police told me my car was not reported as towed and the had one hour to do soThey also said if they were not in compliance with the city ordinance to go down to city hall and file a complaint and also I should file a civil suit against the company for over charging me for the tow

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]well they where holding my truck hostage so I had to pay and part waysBut after doing some investigation they weren’t supposed to be on the lot, no signs are posted here (and I can back that up with current vidio feed if you would like) also from talking to manegmentThen I find this on Spartanburg laws http://www.goupstate.com/news/20170410/city-oks-new-tow-truck-costs-storage-regu...⇄ so where did they even come up with dollarsWhat about the repeated attempts to get a receipt and each time an excess is made why they can’t produce one(or is that some law I don’t know about)My wife wrote down every call made to them and we have phone records to back it upI’m sure the IRS would love to investigate this company as well with all the shady cash dealsThat’s my next phone call.
Regards,
R*** B***

I was parked in the parking lot near chiefsThere were no private property signs and there were no no trespassing signsI did nothing wrongThe parking spaces were not marked and my registrations is validTheir excuse for towing my car is that I was trespassingI called the police myself that night

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
J*** A***

We simply marked the tire tag the car. And came back towed the car for the violation. When you enter the complex we have signs posted as well as the apt complex sent letters out. The car yes we are stuck with. Battery was dead and will not stay started. So we should of towed for inop immediately...

however we gave her a chance to fix violations. She didn’t so if she would like come pay the tow bill pick it up we still have it.

We have a contract to tow car in there for certain violations. The tenets are all aware of what we do. Everyone else follows the rule and regulations of this apartment complex. This is a clear case of we did our job. We get people don't like there car towed. But now states he wants 3 x what he paid....

Really. We work just like everyone else. It's simply we are in bussiness to make money just as everyone else. We followed the policy and procedures. Why can't he. We didn't ask for more when we was cussed at and all that went on. We just went with it. Did the paper work ignored the ratial remarks and cuss words and just moved on. After we talked to him he said he understood and we was just doing our job. And now this. We owe him nothing. We have moved on why can't he.

I A[redacted] C[redacted] was sitting in my car waiting on someone to come out if this restaurant called [redacted]  in [redacted]. I seen a tow truck back up into the back of my car in which I thought he needed more room to turn around. Until I heard a click.I blew my horn to let him know that I was inside...

my car..That didn't work so I stepped out my car waving for him to see me.He finally got out the car and reply ,you are on private property. I replied sir I waiting  I'm picking up someone he got real disrespectful and proceeded to raise my car up. I called the police and told them the situation, meanwhile 2 other officers arrived and I told them about the encounter.He then told the officer was coming down a path when he was towing my car which that was a lie. My keys and all was in the ignition in which the officer seen them in there.I told the officer he got a recording,the officer look at it and told him it was sketched.He went inside my car to turn my car off in the most if that he bent my key.A police report was filed on my behalf from the city if [redacted].This Company has so many complaints about doing people wrong