Dear Ms [redacted] : Thank you for your letter regarding the above-referenced complaint ID numberIn their complaint the taxpayer expressed their confusion with the [redacted] Area School District’s per capita tax as well as Keystone Collections Group’s role as Tax Officer for Northampton County, including the City of [redacted] Furthermore, they expressed their concern with being assessed a $late filing fee associated with their untimely filing of local earned income taxes, as the taxpayer claimed to never have been notified by Keystone Please know that after receiving the taxpayer’s complaint I personally reviewed their accountI instructed the taxpayer that per capita tax is assessed on all adult residents living within the [redacted] Area School DistrictAs such, every non-exempt resident taxpayer is responsible for remitting paymentsReviewing the taxpayer’s account I do see that both current and delinquent notices were mailed to the taxpayer In their letter the taxpayer mentioned previously filing their local taxes with [redacted] I advised the taxpayer that [redacted] served as the prior Tax Officer for the Northampton County Tax Collection District prior to Keystone’s appointment and described the steps Keystone takes in easing the transition between Tax OfficersSpecifically, Keystone mails residents informational materials including an official Keystone local earned income tax returnFurthermore, Keystone has a branch office in [redacted] , located at [redacted] , PA ***, which offers taxpayer assistanceFinally, taxpayers may learn more about their Tax Officer, as well as the applicable local taxes for their resident and work locations by visiting http://munstats.pa.gov A review of the taxpayer’s account reveals some inconsistencies between their claim and what Keystone’s records reflectThe taxpayer did not reside in Northampton County when Keystone Collections Group was appointed as Tax OfficerTherefore, they did not receive any informational materials associated with the transition between Tax OfficersHowever, our records reflect that the taxpayer properly filed local earned income tax returns with Keystone starting in the tax year Specifically, in the tax year the taxpayer accurately and successfully filed a local return as a part year resident with KeystoneThey filed their local earned income taxes on a Keystone prepared local earned income tax returnThis return included the taxpayer’s typewritten name and address as pre-populated by Keystone’s systemThis paper return also included the account number and a bar code unique to the taxpayer’s account Please know that there is no way a taxpayer can pre-populate this barcode and therefore it is conclusive evidence that the taxpayer received this return from KeystoneKeystone mails paper returns pre-populated with taxpayer information and unique bar code identifiers annuallyIt is only when a taxpayer files their return online using Keystone’s e-file system that Keystone stops sending the taxpayer an annual paper return As the taxpayer successfully filed their local earned income tax return via Keystone’s online e-file system, Keystone did not send them a paper return for the tax yearAs the taxpayer did not file their local earned income tax return by the April filing deadline, they were issued a “Failure to File” notice and assessed a $late filing fee As the taxpayer successfully filed local earned income taxes with Keystone Collections Group on official Keystone paper returns as well as the online e-filing system since 2012, I cannot agree that they have never filed directly with Keystone, as they claimed in their complaintIn fact, I cannot find any evidence that they did not know that Keystone serves as their local tax collector I appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes Thank you for your attention to this matter Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher *V [redacted] , Esquire
Revdex.com: Dear Ms [redacted] & MrChristopher, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you both for your time in helping me resolve this matterThis is exactly what I was looking for, from Keystone CollectI wish Keystone could have provided this info a year agoI will go ahead and consider this complaint, [redacted] , as resolvedI will wait for the mail which Keystone has sent me and will follow up with my previous employers to get the required info for Keystone CollectBut if a mail never arrives, I will open a new complaint with Revdex.com Regards, [redacted]
Dear Mr***: Thank you for your letter regarding the above-referenced complaint ID numberIn their complaint the taxpayer disputed the balance due on her delinquent earned income tax (EIT) accountFurthermore, the taxpayer expressed concern with the delay associated with her receipt of the notice Please know that upon receipt of the taxpayer’s complaint I personally reviewed her account to help address the taxpayer’s concernsIn separate correspondence, I explained in detail how Keystone’s audit process worksSpecifically, using earnings information provided by the Pennsylvania Department of Revenue, and its power as Tax Officer, Keystone audits individual taxpayers to determine if a discrepancy exists between what a taxpayer has filed with Keystone and with the State of Pennsylvania I further advised that it is not until the Department of Revenue provides Keystone with taxpayer earnings information that Keystone can identify discrepancies with the submitted filingsUnfortunately, the delay associated with the Department’s provision of taxpayer information is unavoidable The information provided by the Department of Revenue evidenced a discrepancy with the taxpayer’s State and Local tax returnsAccordingly, a balance due remained on the taxpayer’s accountFurthermore, the penalty and interest assessed on the taxpayer’s account are mandated by law, and the fees constitute the statutorily authorized collection costs Keystone is entitled to recoup Finally, I advised that taxpayer that Keystone does not report delinquent earned income taxes to any third-party credit reporting agency or bureauFurthermore, Keystone does not have access to the taxpayer’s credit reportHowever, please know that in June of my office provided the taxpayer with the taxing authority’s Disclosure Statement Under the Local Taxpayers Bill of Rights which outlines taxpayer rights with regard to the audit, appeal, enforcement, refund, and collection of local taxes I appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes Thank you for your attention to this matter Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher *V [redacted] , Esquire
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As the return was completed by [redacted] - I am seeking clarification on this error and the associated costs Please await a response following this communication Regards, [redacted] I spoke with my accountant, she has handled my returns for many years and while I have resided in many locations throughout the US Her comment was ‘if you do the math the way MrV [redacted] has proposed that is accurate, however in all other states this number is applied as a percentage’ so this was perhaps the confusionThe attached correspondence from MrV [redacted] outlines what Keystone states is owed on the account As I have been pursuing Keystone for month to resolve this matter and have found some personnel within Keystone extremely challenging, it is not agree to pay the penalty / Interest of $and a Maintenance- Late File of $ With these adjustments we will forward a check for $and suggest the form be standardized like other states Please confirm agreement In regards to the return [redacted] is questioning the need to submit a formal adjustment, please confirm
Dear Ms [redacted] : Thank you for your letter regarding the above-referenced complaint ID numberIn his complaint the complainant claimed he received a delinquent earned income tax notice from Keystone Collections Group (“Keystone”) that he disputedThe complainant further claimed that Keystone continually requested that he provide a copy of his W-for the tax year, which he claimed was destroyed in a firePlease know that I have thoroughly reviewed the complainant’s account As a preliminary matter, by separate correspondence my office advised the complainant that Keystone Collections Group serves as the duly appointed Tax Officer responsible for the collection of local earned income taxes assessed by his resident political subdivisionMoreover, my office explained Keystone’s audit process generally and assured the complainant that the initiation of an audit affords taxpayers with the opportunity to supply Keystone with supporting documentation evidencing that they do not owe the tax By prior telephone communication with a Keystone representative, the complainant advised that he resided in Philadelphia for the entire tax yearAccordingly, Keystone requested that he provide a copy of his W-2, which would evidence the complainant’s resident address and any local earned income taxes withheld by his employerIn response, the complainant advised that his original W-was destroyed in a fire and he supplied my office with several documents, including a copy of his PA-Personal Income Tax Return, PA Schedule W-2S and IRS Federal Tax Return Transcript Per my review, the documentation supplied by the complainant is inconclusive as to his residency or local earned income tax withholdings for the tax yearThe PA-indicates the complainant’s address at the time of filing the return, not for the duration of the tax yearAdditionally, the PA Schedule W-2S reflects taxable earnings and state personal income tax withholdings; amounts which are not at issue My office explained to the complainant that his employer remitted a quarterly withholding payment to Keystone on his behalf, indicating that he did not reside in Philadelphia for all of the tax yearNevertheless, the complainant has been afforded the opportunity to supply my office with further documentation evidencing his residency or employer withholdings, which may support the complainant’s disputeUpon provision of such documentation, my office will review and adjust the complainant’s account, if necessary I appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes Thank you for your attention to this matter Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher ** V [redacted] , Esquire
Revdex.com:After extensively reviewing all my financial and tax records, I have found my complaint without meritI made sure everyone in the household submitted their payments, and while doing so, neglected to ensure I submitted payment for my own tax responsibility.Note, that thanks to the business's response in regards to not collecting in the county before the tax season, was the reason I found the discrepancy on my complaint.Would like to also apologize to both Revdex.com and Keystone Collection Group for the misinformed actions on the matter I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
December 8, 2015 [redacted] BBB of Western PA [redacted] ***RE: Complaint ID# [redacted] Dear [redacted] :Thank you for your letter regarding the above-referenced complaint ID number. Keystone Collections Group appreciates the opportunity provided by the BBB to... resolve the concerns of taxpayers.In their complaint, the taxpayer indicated that they received a notice from my office requiring that they file a local earned income tax return and imposing a $25 late filing. In addition, the taxpayer contacted my office by phone in an effort to resolve this matter but was not satisfied with the response they received.After receiving your letter, I personally investigated the taxpayer’s complaint and contacted them by phone to discuss the matter.The taxpayer did receive a notice for failing to file a local earned income tax return. Under the Local Tax Enabling Act (LTEA), codified at 53 P.S.§6924.101, et seq., all Pennsylvania residents who earn income and reside within a taxing authority assessing a local earned income tax, must file an annual return. As the duly appointed local tax collector for the taxpayer’s municipality and school district, my office mailed these notices to inform residents of this obligation.In their complaint the taxpayer stated that they previously moved and should no longer be responsible for submitting local earned income tax returns to Keystone. After discussion with the taxpayer, I was able to confirm this information. However, it appears that their employer mistakenly submitted local earned income tax payments to my office indicating that the individual resided within a jurisdiction administered by Keystone.I discussed this with the taxpayer and explained how they should resolve this matter with their employer. I also worked to resolve any outstanding balance remaining in Keystone’s records.I appreciate your letter and the opportunity to ensure that the taxpayer’s concerns are properly addressed. Accordingly my office considers this matter resolved.Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPBy:
As of 08-30-the issue has not been resolved with Keystone Collections GroupI have continued to operate in good faith and given Keystone the benefit of doubt but have been unsuccessful in resolving this issueHere is the time line from the date of 08-02-when I made the first complaint to the Revdex.comPrior to the complaint on 07-29-Heather at Keystone told me I needed a letter from my employer stating the correct address for my place of businessI work from home so that address is the same as my home addressI gave Heather the contact information and she worked with my employer and got a letter from them stating my work addressOne week later I had not heard from Heather who promised to email and call did not return either that is when I made the complaint to the Revdex.com on 08-02-I waited another week and called and spoke with Esther on 08-15-who told me Heather had resolved the issue and a check was to be mailed on 08-17-As of 08-30-I have not received the check! On 08-20-I received a letter from Christopher V [redacted] at Keystone claiming Heather had it all wrong and I needed a W-2C his explanation is the reply on this site to my original complaintHis letter stated his employees were all confused and not trained well enough to understand simple tax codesOn 08-25-I again called Keystones “confused employees” and spoke with Mike who also told me the check was in the mailMike did call me back on 08-25-to let me know the check was in the mail and gave me the check numberA week later after speaking with another “confused employee” at Keystone I have not received the checkIt is weeks past the time a check was promised by two employees at KeystoneAt this point I have no idea if or when a check will show since I have one of the “confused employee” Christopher V [redacted] insisting in his letter I need a W-2C something that has never been mentioned after dealing with Keystone for monthsSo do I consider this issue resolved, NO I’m sure I call next week and I’ll get the same promise from another “confused employee” that the check is in the mail
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear MrBaker: Thank you for your follletter regarding the above-referenced complaint ID number In my previous letter to the taxpayer, I advised that in order for my office to issue him his requested refund(s) my office would need additional information, including his resident location and physical work location for the and tax yearsAdditionally, the taxpayer did not file a local earned income tax return requesting a refund for the tax yearIn his response, the taxpayer advised that he mailed Keystone Collections Group his local earned income tax return, including his W- Be advised that this information has been received by my office Additionally, the taxpayer put my office in touch with a corporate accountant at his company who could provide additional employer information The corporate accountant from the taxpayer’s employer confirmed the taxpayer’s resident locations for the and tax yearsHowever, the corporate accountant did not initially provide a physical work location for the taxpayer; the W-2s provided show a work location in Seattle, WashingtonAccordingly, further communication with the corporate accountant was needed to determine the taxpayer’s physical work locationThis information was required because while the taxpayer resides in a municipality that does not levy an earned income tax, his physical work location municipality could levy a nonresident earned income tax Per additional discussions with the corporate accountant, my office received the necessary information placing the taxpayer’s physical work location in a Pennsylvania municipality that does not levy a nonresident earned income taxAccordingly, the taxpayer is entitled to refunds for the and tax years as requestedI have expedited his refund requests and a check will be issued to the taxpayer soon Please know that Keystone does not impose its own regulations on refundsThe requirement of providing all documentation necessary to determine appropriate resident and non-resident tax rates is a clear function of a Tax Officer fully supported by the Local Tax Enabling Act In fact, had the taxpayer provided this required information with his local earned income tax return(s), my office would have been able to issue his refunds sooner Accordingly, my office considers this matter resolvedI appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes Thank you for your attention to this matter Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher *V [redacted] , Esquire
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I am unable to open the link on my computer, but was able to view the letter on my phone A few things I'd like to point out Mr H [redacted] mentions I was not satisfied with the response I received from my phone call The problem was that I contacted them five times and was not only not satisfied, but very upset in the unprofessional way I was spoken to Yes, I finally did get the issue resolved, but I 'm sure my return was located before Mr H [redacted] "personally investigated" itThe day afte I filed my complaint with Revdex.com, I contacted my local township manager and received the email of a contact person (Rose H***) with Keystone I sent her a detailed email on December 4, and it was later that day that I received a call from a supervisor (Marilee) stating my return had been located Rose followed up with a few emails, and then contacted me by phone to apologize for the way I was treated and the way this was handled SHE is the one who took the time to call me and close this matter as far as I'm concerned So, yes, I accept the response, but I do believe something must change in the way they receive and process tax forms If I hadn't owed $this year and had the cancelled check, I would have had no way of proving that my return was received Thank you very much for following through on this for me The Revdex.com knows how to get things done!Sincerely, [redacted]
Please be advised that a statement outlining the remaining balance has been sent to the taxpayer Best regards, Keystone Collections Group By: Christopher EV [redacted] , Esquire
Dear Ms [redacted] : Thank you for your letter regarding the above-referenced complaint ID number In their complaint, the taxpayer stated that they received a delinquent tax notice for [redacted] Township and [redacted] School District for tax year The taxpayer alleges that they did not live in [redacted] Township in After reviewing the taxpayer’s account, my office advised the taxpayer to provide documentation of their addressTo date, the taxpayer has not provided my office with evidence that they resided elsewhere in Upon receipt of this complaint, my office has again reached out to the taxpayer affording them a chance to provide proof of their residency in Please know that Keystone’s process of auditing delinquent accounts is designed to ensure taxpayers are given multiple opportunities to work with Keystone to address any identified discrepanciesThe initiation of an audit provides an opportunity for Keystone and a taxpayer to enter into a dialogue to resolve identified issues As it is the taxpayer, and not Keystone, who possesses relevant tax documents, it is the taxpayer who has the burden of proof to show that their tax obligations have been satisfied It is not until the Pennsylvania Department of Revenue makes available to Keystone taxpayers’ earnings information that Keystone can initiate an auditThe limited information provided by the Department of Revenue is used to identify discrepancies between what a taxpayer reports as earned income on the state level with what is reported on the local levelKeystone, knowing that information may be inaccurate, issues its first notice when a discrepancy between state returns and local returns is identifiedThis letter very clearly states that based on information gathered thus far, there appears to be local earned income tax that is due and owing The letter goes on to explain that taxpayers who dispute these findings should contact Keystone so that both parties can work together to resolve the matter As stated above, my office has requested proof of the taxpayer’s residencyOnce proof is provided my office will adjust the account accordinglyI appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes Thank you for your attention to this matter Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher EV [redacted] , Esquire
Dear Ms [redacted] : Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve the concerns of taxpayers Since receiving your letter I have reviewed the taxpayer’s account and prepared a detailed response to the taxpayer addressing their concerns In their complaint, the taxpayer indicated that they only recently received a notice from my office regarding delinquent and local earned income taxesThey raised concerns regarding the timeline in which they received notice of the unpaid taxesFurther, they raised concerns about the penalties assessed on their accounts It is important to note that under Pennsylvania law every taxpayer is required to file a local earned income tax final return This return would put the taxpayer on notice of any tax liability or refund if appropriate Additionally, earnings information supplied by the Pennsylvania Department of Revenue, which is necessary to start delinquent collections, can take years to be forwarded to collectors such as Keystone Moreover, although the taxpayer’s complaint states that she did not receive notice of the unpaid taxes until 2016, two letters regarding the delinquency were previously mailed to the taxpayer; one in and one in Finally, the penalties and interest assessed on their unpaid local taxes are statutorily mandated by Pennsylvania law I appreciate the additional information provided by your letter and the opportunity to ensure that the taxpayer’s concerns are properly addressed Thank you for your attention to this matter Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher *V [redacted] , Esquire
February 24, [redacted] Revdex.com of Western PA [redacted] ***RE: Complaint ID# [redacted] Dear Ms [redacted] :Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve the concerns of taxpayers.Previously, Keystone submitted a response to the taxpayer regarding this complaintIn their letter, the taxpayer stated that they did not know they owed these taxes and also questioned the penalties and costs of collection that were assessed on their balanceI took the opportunity to explain that these taxes are self-assessed and accordingly, an individual is responsible for remitting annual paymentFurthermore, I provided an explanation of our audit process, on behalf of our client municipalitiesI also provided the taxpayer with citations to the statutes outlining the penalty and interest assessed on delinquent earned income taxes.I also requested that the taxpayer submit payment of the balance or contact my office to establish a payment plan.Thank you for the opportunity to explain this process and address the taxpayer’s concerns.Very truly yours,KEYSTONE COLLECTIONS GROUPBy:Cody JH [redacted] , Esquire
January 4, [redacted] Revdex.com of Western PA [redacted] ***RE: Complaint ID# [redacted] Dear [redacted] :Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve the concerns of taxpayers.In their complaint, the taxpayer indicated that they received a notice from my office regarding delinquent local earned income taxesThey also raised concerns that they were not previously notified of these unpaid taxes and requested to speak to a supervisorFurther, they raised concerns about the penalties and processing fees assessed on their accounts.Since receiving your letter I have reviewed the taxpayer’s accountA supervisor has contacted the taxpayer and left a message about their concernsIn addition, the supervisor invited the taxpayer to contact them to further address any outstanding issues.However, it is important to know that the individual received a delinquent notice for validly assessed taxes that remain unpaidThe penalties and interest assessed on their unpaid local taxes are permitted under by Pennsylvania lawIn addition, the collection and processing fees assessed on their account are permitted by Pennsylvania law and the taxing authorities, pursuant to Pennsylvania Act of These fees cover the costs incurred by Keystone Collections Group to recover and process these unpaid taxes.I appreciate the additional information provided by your letter and the opportunity to ensure that the taxpayer’s concerns are properly addressed.Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPBy:Cody JH [redacted] , Esquire
Dear Ms [redacted] : Thank you for your letter regarding the above-referenced complaint ID number In their complaint the taxpayer stated that they reside in a different municipality than the one listed on the Keystone local earned income tax formAs a result, they allege that they overpaid on their local earned income taxesAccordingly, the taxpayer filed an amended local earned income tax return and requested a refund representing the alleged overpaymentPlease know that after receiving the taxpayer’s complaint I personally reviewed their accountI have confirmed that the taxpayer’s residence is located in the Borough of [redacted] , the municipality they originally filed inBe advised that in Allegheny County there are two locations with the same street address In addition to the [redacted] location, there is another location with the same street address in [redacted] Township, with a different zip codeThis is the location the taxpayer attempted to file their amended return onThe address in the Borough of [redacted] houses an apartment complex and the address in [redacted] Township houses a commercial shopping centerI recognize that [redacted] lists the taxpayer’s residence in [redacted] TownshipHowever, Keystone Collections Group is not responsible for the information presented on [redacted] , including any erroneous municipality informationAccordingly, my office is unable to issue the taxpayer a refundTheir original return, which reflected local earned income tax remitted to the Borough of [redacted] , was correct I have sent a separate letter to the taxpayer explaining the sameIn the event the taxpayer disputes the location of their residence, my office has requested documentation evidencing proof of residence in [redacted] TownshipIf proof is provided my office will adjust the account accordinglyI appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes Thank you for your attention to this matter Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher EV [redacted] , Esquire
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I finally received my refund check yesterday (1/27/16)Thank you again for your assistance Regards, [redacted] ***
February 29, [redacted] Revdex.com of Western PA [redacted] ***RE: Complaint ID# [redacted] Dear Ms [redacted] :Thank you for your additional letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve the concerns of taxpayers.In their initial complaint, the taxpayer indicated that they received a notice from my office concerning unpaid local earned income taxesAfter receiving your letter my office reviewed their account to confirm that the individual previously filed their local return and owed only a small balanceHowever, no payment was submitted with their returnConsequently, it has remained outstanding.After confirming this information, my office contacted the taxpayer to explain the outstanding balance and that a payment was never submitted with their local earned income tax returnThe taxpayer then stated that they would remit that payment to one of our officesOnce that payment is received my office will consider this matter closed.Thank you for your help in resolving this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPBy:Cody JH [redacted] , Esquire
Dear Mr***: Thank you for your follletter regarding the above-referenced complaint ID number In response to my office’s correspondence addressing the concerns outlined in her complaint the taxpayer further disputed the balance due on her delinquent earned income tax (EIT) accountIn support the taxpayer forwarded an email she sent to my office in June of 2015, the contents of which bring up ancillary matters not pertinent to the taxpayer’s dispute as well as matters addressed previously In response, I sent a separate letter advising the taxpayer on the appropriate statute of limitations for the collection of local earned income taxesThat is, there is no statute of limitations for collecting income taxes in circumstances, such as this, where taxpayers fail to file a final returnFurthermore, it is within Keystone’s statutory audit powers as duly appointed Tax Officer to request documentation, such as W-2s, evidencing that the tax was previously paid, as the taxpayer contendsAs it is the taxpayer’s contention that she paid her taxes in full, it is her responsibility to furnish proof of the same Understandably, Keystone cannot give taxpayer credit for unsubstantiated and alleged tax payment The taxpayer was advised of the same by various Keystone representatives over the past two (2) yearsAccordingly, as the taxpayer has been unable or unwilling to furnish proof to the contrary, the taxpayer’s balance remains due as previously stated As this information has been provided to the taxpayer previously, Keystone considers this matter resolved I appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers Thank you for your attention to this matter Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher ** V [redacted] , Esquire
Dear Ms [redacted] : Thank you for your letter regarding the above-referenced complaint ID numberIn their complaint the taxpayer expressed their confusion with the [redacted] Area School District’s per capita tax as well as Keystone Collections Group’s role as Tax Officer for Northampton County, including the City of [redacted] Furthermore, they expressed their concern with being assessed a $late filing fee associated with their untimely filing of local earned income taxes, as the taxpayer claimed to never have been notified by Keystone Please know that after receiving the taxpayer’s complaint I personally reviewed their accountI instructed the taxpayer that per capita tax is assessed on all adult residents living within the [redacted] Area School DistrictAs such, every non-exempt resident taxpayer is responsible for remitting paymentsReviewing the taxpayer’s account I do see that both current and delinquent notices were mailed to the taxpayer In their letter the taxpayer mentioned previously filing their local taxes with [redacted] I advised the taxpayer that [redacted] served as the prior Tax Officer for the Northampton County Tax Collection District prior to Keystone’s appointment and described the steps Keystone takes in easing the transition between Tax OfficersSpecifically, Keystone mails residents informational materials including an official Keystone local earned income tax returnFurthermore, Keystone has a branch office in [redacted] , located at [redacted] , PA ***, which offers taxpayer assistanceFinally, taxpayers may learn more about their Tax Officer, as well as the applicable local taxes for their resident and work locations by visiting http://munstats.pa.gov A review of the taxpayer’s account reveals some inconsistencies between their claim and what Keystone’s records reflectThe taxpayer did not reside in Northampton County when Keystone Collections Group was appointed as Tax OfficerTherefore, they did not receive any informational materials associated with the transition between Tax OfficersHowever, our records reflect that the taxpayer properly filed local earned income tax returns with Keystone starting in the tax year Specifically, in the tax year the taxpayer accurately and successfully filed a local return as a part year resident with KeystoneThey filed their local earned income taxes on a Keystone prepared local earned income tax returnThis return included the taxpayer’s typewritten name and address as pre-populated by Keystone’s systemThis paper return also included the account number and a bar code unique to the taxpayer’s account Please know that there is no way a taxpayer can pre-populate this barcode and therefore it is conclusive evidence that the taxpayer received this return from KeystoneKeystone mails paper returns pre-populated with taxpayer information and unique bar code identifiers annuallyIt is only when a taxpayer files their return online using Keystone’s e-file system that Keystone stops sending the taxpayer an annual paper return As the taxpayer successfully filed their local earned income tax return via Keystone’s online e-file system, Keystone did not send them a paper return for the tax yearAs the taxpayer did not file their local earned income tax return by the April filing deadline, they were issued a “Failure to File” notice and assessed a $late filing fee As the taxpayer successfully filed local earned income taxes with Keystone Collections Group on official Keystone paper returns as well as the online e-filing system since 2012, I cannot agree that they have never filed directly with Keystone, as they claimed in their complaintIn fact, I cannot find any evidence that they did not know that Keystone serves as their local tax collector I appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes Thank you for your attention to this matter Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher *V [redacted] , Esquire
Revdex.com: Dear Ms [redacted] & MrChristopher, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you both for your time in helping me resolve this matterThis is exactly what I was looking for, from Keystone CollectI wish Keystone could have provided this info a year agoI will go ahead and consider this complaint, [redacted] , as resolvedI will wait for the mail which Keystone has sent me and will follow up with my previous employers to get the required info for Keystone CollectBut if a mail never arrives, I will open a new complaint with Revdex.com Regards, [redacted]
Dear Mr***: Thank you for your letter regarding the above-referenced complaint ID numberIn their complaint the taxpayer disputed the balance due on her delinquent earned income tax (EIT) accountFurthermore, the taxpayer expressed concern with the delay associated with her receipt of the notice Please know that upon receipt of the taxpayer’s complaint I personally reviewed her account to help address the taxpayer’s concernsIn separate correspondence, I explained in detail how Keystone’s audit process worksSpecifically, using earnings information provided by the Pennsylvania Department of Revenue, and its power as Tax Officer, Keystone audits individual taxpayers to determine if a discrepancy exists between what a taxpayer has filed with Keystone and with the State of Pennsylvania I further advised that it is not until the Department of Revenue provides Keystone with taxpayer earnings information that Keystone can identify discrepancies with the submitted filingsUnfortunately, the delay associated with the Department’s provision of taxpayer information is unavoidable The information provided by the Department of Revenue evidenced a discrepancy with the taxpayer’s State and Local tax returnsAccordingly, a balance due remained on the taxpayer’s accountFurthermore, the penalty and interest assessed on the taxpayer’s account are mandated by law, and the fees constitute the statutorily authorized collection costs Keystone is entitled to recoup Finally, I advised that taxpayer that Keystone does not report delinquent earned income taxes to any third-party credit reporting agency or bureauFurthermore, Keystone does not have access to the taxpayer’s credit reportHowever, please know that in June of my office provided the taxpayer with the taxing authority’s Disclosure Statement Under the Local Taxpayers Bill of Rights which outlines taxpayer rights with regard to the audit, appeal, enforcement, refund, and collection of local taxes I appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes Thank you for your attention to this matter Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher *V [redacted] , Esquire
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As the return was completed by [redacted] - I am seeking clarification on this error and the associated costs Please await a response following this communication Regards, [redacted] I spoke with my accountant, she has handled my returns for many years and while I have resided in many locations throughout the US Her comment was ‘if you do the math the way MrV [redacted] has proposed that is accurate, however in all other states this number is applied as a percentage’ so this was perhaps the confusionThe attached correspondence from MrV [redacted] outlines what Keystone states is owed on the account As I have been pursuing Keystone for month to resolve this matter and have found some personnel within Keystone extremely challenging, it is not agree to pay the penalty / Interest of $and a Maintenance- Late File of $ With these adjustments we will forward a check for $and suggest the form be standardized like other states Please confirm agreement In regards to the return [redacted] is questioning the need to submit a formal adjustment, please confirm
Dear Ms [redacted] : Thank you for your letter regarding the above-referenced complaint ID numberIn his complaint the complainant claimed he received a delinquent earned income tax notice from Keystone Collections Group (“Keystone”) that he disputedThe complainant further claimed that Keystone continually requested that he provide a copy of his W-for the tax year, which he claimed was destroyed in a firePlease know that I have thoroughly reviewed the complainant’s account As a preliminary matter, by separate correspondence my office advised the complainant that Keystone Collections Group serves as the duly appointed Tax Officer responsible for the collection of local earned income taxes assessed by his resident political subdivisionMoreover, my office explained Keystone’s audit process generally and assured the complainant that the initiation of an audit affords taxpayers with the opportunity to supply Keystone with supporting documentation evidencing that they do not owe the tax By prior telephone communication with a Keystone representative, the complainant advised that he resided in Philadelphia for the entire tax yearAccordingly, Keystone requested that he provide a copy of his W-2, which would evidence the complainant’s resident address and any local earned income taxes withheld by his employerIn response, the complainant advised that his original W-was destroyed in a fire and he supplied my office with several documents, including a copy of his PA-Personal Income Tax Return, PA Schedule W-2S and IRS Federal Tax Return Transcript Per my review, the documentation supplied by the complainant is inconclusive as to his residency or local earned income tax withholdings for the tax yearThe PA-indicates the complainant’s address at the time of filing the return, not for the duration of the tax yearAdditionally, the PA Schedule W-2S reflects taxable earnings and state personal income tax withholdings; amounts which are not at issue My office explained to the complainant that his employer remitted a quarterly withholding payment to Keystone on his behalf, indicating that he did not reside in Philadelphia for all of the tax yearNevertheless, the complainant has been afforded the opportunity to supply my office with further documentation evidencing his residency or employer withholdings, which may support the complainant’s disputeUpon provision of such documentation, my office will review and adjust the complainant’s account, if necessary I appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes Thank you for your attention to this matter Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher ** V [redacted] , Esquire
Revdex.com:After extensively reviewing all my financial and tax records, I have found my complaint without meritI made sure everyone in the household submitted their payments, and while doing so, neglected to ensure I submitted payment for my own tax responsibility.Note, that thanks to the business's response in regards to not collecting in the county before the tax season, was the reason I found the discrepancy on my complaint.Would like to also apologize to both Revdex.com and Keystone Collection Group for the misinformed actions on the matter I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
December 8, 2015 [redacted] BBB of Western PA [redacted] ***RE: Complaint ID# [redacted] Dear [redacted] :Thank you for your letter regarding the above-referenced complaint ID number. Keystone Collections Group appreciates the opportunity provided by the BBB to... resolve the concerns of taxpayers.In their complaint, the taxpayer indicated that they received a notice from my office requiring that they file a local earned income tax return and imposing a $25 late filing. In addition, the taxpayer contacted my office by phone in an effort to resolve this matter but was not satisfied with the response they received.After receiving your letter, I personally investigated the taxpayer’s complaint and contacted them by phone to discuss the matter.The taxpayer did receive a notice for failing to file a local earned income tax return. Under the Local Tax Enabling Act (LTEA), codified at 53 P.S.§6924.101, et seq., all Pennsylvania residents who earn income and reside within a taxing authority assessing a local earned income tax, must file an annual return. As the duly appointed local tax collector for the taxpayer’s municipality and school district, my office mailed these notices to inform residents of this obligation.In their complaint the taxpayer stated that they previously moved and should no longer be responsible for submitting local earned income tax returns to Keystone. After discussion with the taxpayer, I was able to confirm this information. However, it appears that their employer mistakenly submitted local earned income tax payments to my office indicating that the individual resided within a jurisdiction administered by Keystone.I discussed this with the taxpayer and explained how they should resolve this matter with their employer. I also worked to resolve any outstanding balance remaining in Keystone’s records.I appreciate your letter and the opportunity to ensure that the taxpayer’s concerns are properly addressed. Accordingly my office considers this matter resolved.Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPBy:
As of 08-30-the issue has not been resolved with Keystone Collections GroupI have continued to operate in good faith and given Keystone the benefit of doubt but have been unsuccessful in resolving this issueHere is the time line from the date of 08-02-when I made the first complaint to the Revdex.comPrior to the complaint on 07-29-Heather at Keystone told me I needed a letter from my employer stating the correct address for my place of businessI work from home so that address is the same as my home addressI gave Heather the contact information and she worked with my employer and got a letter from them stating my work addressOne week later I had not heard from Heather who promised to email and call did not return either that is when I made the complaint to the Revdex.com on 08-02-I waited another week and called and spoke with Esther on 08-15-who told me Heather had resolved the issue and a check was to be mailed on 08-17-As of 08-30-I have not received the check! On 08-20-I received a letter from Christopher V [redacted] at Keystone claiming Heather had it all wrong and I needed a W-2C his explanation is the reply on this site to my original complaintHis letter stated his employees were all confused and not trained well enough to understand simple tax codesOn 08-25-I again called Keystones “confused employees” and spoke with Mike who also told me the check was in the mailMike did call me back on 08-25-to let me know the check was in the mail and gave me the check numberA week later after speaking with another “confused employee” at Keystone I have not received the checkIt is weeks past the time a check was promised by two employees at KeystoneAt this point I have no idea if or when a check will show since I have one of the “confused employee” Christopher V [redacted] insisting in his letter I need a W-2C something that has never been mentioned after dealing with Keystone for monthsSo do I consider this issue resolved, NO I’m sure I call next week and I’ll get the same promise from another “confused employee” that the check is in the mail
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear MrBaker: Thank you for your follletter regarding the above-referenced complaint ID number In my previous letter to the taxpayer, I advised that in order for my office to issue him his requested refund(s) my office would need additional information, including his resident location and physical work location for the and tax yearsAdditionally, the taxpayer did not file a local earned income tax return requesting a refund for the tax yearIn his response, the taxpayer advised that he mailed Keystone Collections Group his local earned income tax return, including his W- Be advised that this information has been received by my office Additionally, the taxpayer put my office in touch with a corporate accountant at his company who could provide additional employer information The corporate accountant from the taxpayer’s employer confirmed the taxpayer’s resident locations for the and tax yearsHowever, the corporate accountant did not initially provide a physical work location for the taxpayer; the W-2s provided show a work location in Seattle, WashingtonAccordingly, further communication with the corporate accountant was needed to determine the taxpayer’s physical work locationThis information was required because while the taxpayer resides in a municipality that does not levy an earned income tax, his physical work location municipality could levy a nonresident earned income tax Per additional discussions with the corporate accountant, my office received the necessary information placing the taxpayer’s physical work location in a Pennsylvania municipality that does not levy a nonresident earned income taxAccordingly, the taxpayer is entitled to refunds for the and tax years as requestedI have expedited his refund requests and a check will be issued to the taxpayer soon Please know that Keystone does not impose its own regulations on refundsThe requirement of providing all documentation necessary to determine appropriate resident and non-resident tax rates is a clear function of a Tax Officer fully supported by the Local Tax Enabling Act In fact, had the taxpayer provided this required information with his local earned income tax return(s), my office would have been able to issue his refunds sooner Accordingly, my office considers this matter resolvedI appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes Thank you for your attention to this matter Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher *V [redacted] , Esquire
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I am unable to open the link on my computer, but was able to view the letter on my phone A few things I'd like to point out Mr H [redacted] mentions I was not satisfied with the response I received from my phone call The problem was that I contacted them five times and was not only not satisfied, but very upset in the unprofessional way I was spoken to Yes, I finally did get the issue resolved, but I 'm sure my return was located before Mr H [redacted] "personally investigated" itThe day afte I filed my complaint with Revdex.com, I contacted my local township manager and received the email of a contact person (Rose H***) with Keystone I sent her a detailed email on December 4, and it was later that day that I received a call from a supervisor (Marilee) stating my return had been located Rose followed up with a few emails, and then contacted me by phone to apologize for the way I was treated and the way this was handled SHE is the one who took the time to call me and close this matter as far as I'm concerned So, yes, I accept the response, but I do believe something must change in the way they receive and process tax forms If I hadn't owed $this year and had the cancelled check, I would have had no way of proving that my return was received Thank you very much for following through on this for me The Revdex.com knows how to get things done!Sincerely, [redacted]
Please be advised that a statement outlining the remaining balance has been sent to the taxpayer Best regards, Keystone Collections Group By: Christopher EV [redacted] , Esquire
Dear Ms [redacted] : Thank you for your letter regarding the above-referenced complaint ID number In their complaint, the taxpayer stated that they received a delinquent tax notice for [redacted] Township and [redacted] School District for tax year The taxpayer alleges that they did not live in [redacted] Township in After reviewing the taxpayer’s account, my office advised the taxpayer to provide documentation of their addressTo date, the taxpayer has not provided my office with evidence that they resided elsewhere in Upon receipt of this complaint, my office has again reached out to the taxpayer affording them a chance to provide proof of their residency in Please know that Keystone’s process of auditing delinquent accounts is designed to ensure taxpayers are given multiple opportunities to work with Keystone to address any identified discrepanciesThe initiation of an audit provides an opportunity for Keystone and a taxpayer to enter into a dialogue to resolve identified issues As it is the taxpayer, and not Keystone, who possesses relevant tax documents, it is the taxpayer who has the burden of proof to show that their tax obligations have been satisfied It is not until the Pennsylvania Department of Revenue makes available to Keystone taxpayers’ earnings information that Keystone can initiate an auditThe limited information provided by the Department of Revenue is used to identify discrepancies between what a taxpayer reports as earned income on the state level with what is reported on the local levelKeystone, knowing that information may be inaccurate, issues its first notice when a discrepancy between state returns and local returns is identifiedThis letter very clearly states that based on information gathered thus far, there appears to be local earned income tax that is due and owing The letter goes on to explain that taxpayers who dispute these findings should contact Keystone so that both parties can work together to resolve the matter As stated above, my office has requested proof of the taxpayer’s residencyOnce proof is provided my office will adjust the account accordinglyI appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes Thank you for your attention to this matter Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher EV [redacted] , Esquire
Dear Ms [redacted] : Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve the concerns of taxpayers Since receiving your letter I have reviewed the taxpayer’s account and prepared a detailed response to the taxpayer addressing their concerns In their complaint, the taxpayer indicated that they only recently received a notice from my office regarding delinquent and local earned income taxesThey raised concerns regarding the timeline in which they received notice of the unpaid taxesFurther, they raised concerns about the penalties assessed on their accounts It is important to note that under Pennsylvania law every taxpayer is required to file a local earned income tax final return This return would put the taxpayer on notice of any tax liability or refund if appropriate Additionally, earnings information supplied by the Pennsylvania Department of Revenue, which is necessary to start delinquent collections, can take years to be forwarded to collectors such as Keystone Moreover, although the taxpayer’s complaint states that she did not receive notice of the unpaid taxes until 2016, two letters regarding the delinquency were previously mailed to the taxpayer; one in and one in Finally, the penalties and interest assessed on their unpaid local taxes are statutorily mandated by Pennsylvania law I appreciate the additional information provided by your letter and the opportunity to ensure that the taxpayer’s concerns are properly addressed Thank you for your attention to this matter Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher *V [redacted] , Esquire
February 24, [redacted] Revdex.com of Western PA [redacted] ***RE: Complaint ID# [redacted] Dear Ms [redacted] :Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve the concerns of taxpayers.Previously, Keystone submitted a response to the taxpayer regarding this complaintIn their letter, the taxpayer stated that they did not know they owed these taxes and also questioned the penalties and costs of collection that were assessed on their balanceI took the opportunity to explain that these taxes are self-assessed and accordingly, an individual is responsible for remitting annual paymentFurthermore, I provided an explanation of our audit process, on behalf of our client municipalitiesI also provided the taxpayer with citations to the statutes outlining the penalty and interest assessed on delinquent earned income taxes.I also requested that the taxpayer submit payment of the balance or contact my office to establish a payment plan.Thank you for the opportunity to explain this process and address the taxpayer’s concerns.Very truly yours,KEYSTONE COLLECTIONS GROUPBy:Cody JH [redacted] , Esquire
January 4, [redacted] Revdex.com of Western PA [redacted] ***RE: Complaint ID# [redacted] Dear [redacted] :Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve the concerns of taxpayers.In their complaint, the taxpayer indicated that they received a notice from my office regarding delinquent local earned income taxesThey also raised concerns that they were not previously notified of these unpaid taxes and requested to speak to a supervisorFurther, they raised concerns about the penalties and processing fees assessed on their accounts.Since receiving your letter I have reviewed the taxpayer’s accountA supervisor has contacted the taxpayer and left a message about their concernsIn addition, the supervisor invited the taxpayer to contact them to further address any outstanding issues.However, it is important to know that the individual received a delinquent notice for validly assessed taxes that remain unpaidThe penalties and interest assessed on their unpaid local taxes are permitted under by Pennsylvania lawIn addition, the collection and processing fees assessed on their account are permitted by Pennsylvania law and the taxing authorities, pursuant to Pennsylvania Act of These fees cover the costs incurred by Keystone Collections Group to recover and process these unpaid taxes.I appreciate the additional information provided by your letter and the opportunity to ensure that the taxpayer’s concerns are properly addressed.Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPBy:Cody JH [redacted] , Esquire
Dear Ms [redacted] : Thank you for your letter regarding the above-referenced complaint ID number In their complaint the taxpayer stated that they reside in a different municipality than the one listed on the Keystone local earned income tax formAs a result, they allege that they overpaid on their local earned income taxesAccordingly, the taxpayer filed an amended local earned income tax return and requested a refund representing the alleged overpaymentPlease know that after receiving the taxpayer’s complaint I personally reviewed their accountI have confirmed that the taxpayer’s residence is located in the Borough of [redacted] , the municipality they originally filed inBe advised that in Allegheny County there are two locations with the same street address In addition to the [redacted] location, there is another location with the same street address in [redacted] Township, with a different zip codeThis is the location the taxpayer attempted to file their amended return onThe address in the Borough of [redacted] houses an apartment complex and the address in [redacted] Township houses a commercial shopping centerI recognize that [redacted] lists the taxpayer’s residence in [redacted] TownshipHowever, Keystone Collections Group is not responsible for the information presented on [redacted] , including any erroneous municipality informationAccordingly, my office is unable to issue the taxpayer a refundTheir original return, which reflected local earned income tax remitted to the Borough of [redacted] , was correct I have sent a separate letter to the taxpayer explaining the sameIn the event the taxpayer disputes the location of their residence, my office has requested documentation evidencing proof of residence in [redacted] TownshipIf proof is provided my office will adjust the account accordinglyI appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes Thank you for your attention to this matter Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher EV [redacted] , Esquire
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I finally received my refund check yesterday (1/27/16)Thank you again for your assistance Regards, [redacted] ***
February 29, [redacted] Revdex.com of Western PA [redacted] ***RE: Complaint ID# [redacted] Dear Ms [redacted] :Thank you for your additional letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve the concerns of taxpayers.In their initial complaint, the taxpayer indicated that they received a notice from my office concerning unpaid local earned income taxesAfter receiving your letter my office reviewed their account to confirm that the individual previously filed their local return and owed only a small balanceHowever, no payment was submitted with their returnConsequently, it has remained outstanding.After confirming this information, my office contacted the taxpayer to explain the outstanding balance and that a payment was never submitted with their local earned income tax returnThe taxpayer then stated that they would remit that payment to one of our officesOnce that payment is received my office will consider this matter closed.Thank you for your help in resolving this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPBy:Cody JH [redacted] , Esquire
Dear Mr***: Thank you for your follletter regarding the above-referenced complaint ID number In response to my office’s correspondence addressing the concerns outlined in her complaint the taxpayer further disputed the balance due on her delinquent earned income tax (EIT) accountIn support the taxpayer forwarded an email she sent to my office in June of 2015, the contents of which bring up ancillary matters not pertinent to the taxpayer’s dispute as well as matters addressed previously In response, I sent a separate letter advising the taxpayer on the appropriate statute of limitations for the collection of local earned income taxesThat is, there is no statute of limitations for collecting income taxes in circumstances, such as this, where taxpayers fail to file a final returnFurthermore, it is within Keystone’s statutory audit powers as duly appointed Tax Officer to request documentation, such as W-2s, evidencing that the tax was previously paid, as the taxpayer contendsAs it is the taxpayer’s contention that she paid her taxes in full, it is her responsibility to furnish proof of the same Understandably, Keystone cannot give taxpayer credit for unsubstantiated and alleged tax payment The taxpayer was advised of the same by various Keystone representatives over the past two (2) yearsAccordingly, as the taxpayer has been unable or unwilling to furnish proof to the contrary, the taxpayer’s balance remains due as previously stated As this information has been provided to the taxpayer previously, Keystone considers this matter resolved I appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers Thank you for your attention to this matter Very truly yours, KEYSTONE COLLECTIONS GROUP By: Christopher ** V [redacted] , Esquire