January 11, [redacted] ***RE: Complaint ID# [redacted] Dear [redacted] :Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve the concerns of taxpayers.In their complaint, the taxpayer indicated that they received a notice from my office requiring that they file a local earned income tax returnThe taxpayer was concerned because they believed their local earned income tax return was previously submitted through our online e-file portal at www.KeystoneCollects.com.Please know that I reviewed their account and determined that their local earned income tax return was never fully completedThe taxpayer did create an account and began the online filing process in February, However, because they did not completely submit their return, the taxpayer received the “Failure to File” notice sent by Keystone.Previously, Keystone received a phone call from the taxpayer and a customer service representative investigated the matterThe representative was able to locate their account but discovered that they did not fully complete their returnConsequently, the representative contacted the taxpayer by phone to inform them and provide assistance in completing the online returnIn December 2015, my office then received the taxpayer’s complete local earned income tax returnAccordingly, my office considers this matter closed.Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPBy:Cody JH [redacted] , Esquire
January 11, [redacted] ***RE: Complaint ID# [redacted] Dear [redacted] :Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve the concerns of taxpayers.In their complaint, the taxpayer indicated that they received a notice from my office requiring that they file a local earned income tax returnThe taxpayer was concerned because they believed their local earned income tax return was previously submitted through our online e-file portal at www.KeystoneCollects.com.Please know that I reviewed their account and determined that their local earned income tax return was never fully completedThe taxpayer did create an account and began the online filing process in February, However, because they did not completely submit their return, the taxpayer received the “Failure to File” notice sent by Keystone.Previously, Keystone received a phone call from the taxpayer and a customer service representative investigated the matterThe representative was able to locate their account but discovered that they did not fully complete their returnConsequently, the representative contacted the taxpayer by phone to inform them and provide assistance in completing the online returnIn December 2015, my office then received the taxpayer’s complete local earned income tax returnAccordingly, my office considers this matter closed.Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPBy:Cody JH [redacted] , Esquire