Collateral Recovery Specialist

It is not resolved the paperwork was corrected but the wine cellar was not ordered which has delayed with the promise of it coming in soonIt is suppose to be sitting at a distribution center in Baton RougeThey told me that they won't know if or when it will be coming inThis is a warranty order so it doesn't seem that they are in a hurry to complete it since they are not making anything off this itemI have been lied to oops sorry is suppose to keep my wine from spoilingI asked to speak to they owner but that didn't happenAs a senior citizen and Veteran I would like to speak to the owner to make this right and assure me delivery since I've been hearing double talk since !2-4-

We love our customers! We are very sorry our customer is unhappy with this productWe are in touch with Frigidaire and are asking them to replace this applianceThe warranty is with FrigidaireA-can't replace the refrigerator without their consentWe will let our customer know as soon as we get an answer form the Factory[redacted] Owner A-Appliance and Bedding

October 18, Revdex.com/Greater New Orleans Area NCauseway BlvdSuite Metairie, LA Re: ID# [redacted] [redacted] A-Appliance and Electronics Response to Problem Received a service request from [redacted] on August 11, and scheduled service call for August (between 3-per customer request)Our Tech diagnosed the “spin cycle going crazy” complaint was due to a bad suspensionOn August 21, 2017, Tech replaced suspension and the washer worked properly for a couple of loads then started to act up againTech believed the new installed part was defective ordered a replacement On September Tech installed replacement suspensionUnit performed properly, and Tech filmed a video to show a smooth spinning drum Customer complained that washer was still jumping in spin cycle and the call was routed to our Lead Tech for on-site review on September He found that the suspension had corrected the problem for a few loads, but found that the internal balance system of the Inner Basket was badThis was confirmed by Maytag Tech Support at that timeOur research found that the Inner Basket is covered by a Maytag Major Component Part Warranty which would save [redacted] $A-Service Manager contacted [redacted] requesting proof of purchase (sales receipt), so Inner Basket could be ordered under warranty or no charge to herA-received email response on 9/25/This is a factory order part, and ships via bulk freight and arrived 10/12/Scheduled the first available date (10/16/17) for Inner Basket installationWhen A-Lead Tech attempted to install the new Inner Basket, he found that severe rust was preventing the installation, and further forceful attempts would cause damage to other components, thus rendering the washer not cost effective to repair [redacted] contact Maytag Customer Service and they have agreed to cover all additional parts necessary to complete this washer repair, beginning with parts ordered 10/17/All parts needed are now on order and we are waiting arrival

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11753448, and find that this resolution is satisfactory to me Regards, [redacted] ***

When the customer spoke to Mr [redacted] they both agreed to 1/of the repair less the tax on the dishwasher as a store credit and at no point did Ms [redacted] never mention to Mr [redacted] that she had also had a microwave repaired as wellJust that she had written a check for $on 2/for repairsThis check was to cover repairs on the dishwasher and microwaveThe microwave was repaired and working properly and the cost of repair was $The parts installed on the dishwasher were required and at that point the dishwasher was workingCustomer then called back on 2/stating that the dishwasher was still not working properly, on 2/the service manager then went to look at unitAt this point it was determined that an additional part a pump was now required and at this point the customer choose not to continue with repairsWe feel that the offer to the customer still standsAt no point did Mr [redacted] agree to ½ back on both repairs of which she believes she is due

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10780548, and find that this resolution is satisfactory to me once the refund is made As of this date 8/29;however, we have not received a refund We went to the Veterans Store on 8/to inquire about the refund and was told they would discuss the matter with the Controller and contact me I received a follcall after leaving the store indicating they will issue a credit on Monday 8/31; and it will take hours to process it Regards, [redacted]

A-does not service electronics, the customer has a contract with the extend warranty company NSI/WARRANTECH and must go through that company to have any service issues handled. See below the response from NSI/WARRANTECH on 5/18/17 when they contacted the customerPlease contact NSI/WARRANTECH @ [email protected] for any further assisted and information concerning this issue “NSI/Warrantech contacted the customer directly earlier todayI explained to them that the service center still has the parts available for the repair, but the customer refused to allow us to set up serviceThe customer told me on the phone that the Monday after Andre attempted to get him to agree to an appointment the service center also called to scheduleAt that time the customer told the service center he was not going to set up service and would discuss the claim with A-The service center advised us on 05/that they still had the part and were waiting for the customer to call back to scheduleWhile on the line with the customer I attempted several times to get them to agree to service but they stated that we need to respond to the Revdex.comAt this time the customer is refusing service so we cannot assist furtherWe advised the service center to hold on to the parts last week but they cannot hold them indefinitelyPlease let me know if you need any additional information.”

I spoke with *** *** today (2/27/18) and he allowed me to go to his home to have a look at the mattress I explained to him that I am reaching out to Tempurpedic and a couple of other resources and I will get back with him and *** *** was okay with that I plan on contacting him
within the next few days once I have an answer for him. Thanks,Joseph W***Sales ManagerA-Appliance504-250-

Per the customers request the unit has been taken back and the customer has been given a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12147405, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I have not demanded serice only only on the weekend since this claim was startedI actually took off of work for the first scheduled appointment with Sherwood, they did not come out As stated in the claim Sherwood called the night before they were supposed to come service the tv and cancelled.After complaining multiple times and a month and a half going by Andre was going to overnight the part to have it installed on a Saturday by the other service company The other service company did not receive the part until the following weekSince then I've called and left three messages for Andre to get in touch with me and also spoke to another employee of the service center and they were supposed to send Andre an email informing him that he needs to call me back.Yes I am demanding a refund of the entire purchase, this is ridiculous.I will gladly bring the television to the A-store that I purchased it from.No I am not willing to take more time off of work for the issue to not be resolved.It is apparent that the service center is dragging this out until my warranty expires

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11154812, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowFirst of all after reading A-1's response I see no offer to settle this matter Secondly I find the explanation of my conversation with Mr *** to be in accurate in that the word "repair" was never used I requested half of all "service fees" and it was my understanding was that Mr*** thought that was"more than fair" The word repair was not used because despite all the wor and parts placed on my dishwasher the machine did not work So I would never use the word repaired The other issue is the amount of time it took for A-to attempt o service my dishwasher This mess started December 11, and did not end til February 24' I would also remind everyone that The first thing that Mr*** told me was that there were other repair services and I need not call A-until they got their repair department up and running againWhere was that information the first time I call requesting service? I am still requesting half of all service fees returned to me I believe that is fair considering that the dish washer was never fixed!!! I wrote A-checks totaling Half of that amount is That leaves A-with an amount greater that the charges for replacing the door handle on my microwave I still believe that is fair considering the length of time it took A-to admit that they had failed to properly service my dishwasher I would also add that I drove nearly miles to their store in good faith that Mr*** and I had come to and understanding only to be told by a lady that my understanding was incorrect and the amount that Mr*** consider in play waswhich was less tha the cost of the first service call to diagnose the problem When I disagreed and asked to speak to Mr*** I was told he was unavailable It was at that point that I decided that I could no longer do business with A- By the way I purchased the dishwasher from a competitor for less than the asking price at A- This leads me to believe that Mr*** offer was merely a case of bait and switch
Regards,
*** ***

The customer purchased the washer and found that the unit was not working properlyTech went out and found that the unit was not rinsing properlyTech found that the unit was not working properly because the customer duct taped the
drain line shut and also that the customer was using too much soap in the washerAdvised the customer that the unit was working properly and the only thing needed to be done to the machine to correct the cleaning problem was to un tape the drain line and use the correct amount of soapThe customer was infonned that after she corrected the install problem and started using the correct amount of soap if she still had problems to call us backAs of this time the customer has not called back to tell us the unit is not working properly

Customer's complaint was caused by a communication error at A-Appliance, and we sincerely apologize for this error and any inconvenience this may have caused The error has been corrected and a new document issued to reflect agreed upon replacement model and priceCustomer has been advised of
correction document number

A-does not service electronics and the customer purchased an extend warranty with NSI/Warrantech and their response followsAll service issues are handled through the extend warranty company NSI/Warrantech. Response from the extend warranty company NSI/Warrantech: Hello, It looks
like there was a scheduling issue with the service center that was addressed by Andre in Customer CareThe customer has been demanding a weekend appointment since the repair began, which is hard to accommodate when most of our service centers are Monday through FridayOn April 20th Andre received approval to overnight ship the parts to the service center, the service center agreed to take care of the customer that same weekend, and we let the customer know if the parts that were installed did not work we would review the claim for other service options The customer refused to allow Andre to set up the service call and wanted the TV replacedWe explained that we would not replace the unit and the customer continued to refuse to allow us to complete the repairAt that time we advised the customer that they were refusing service and the customer stated he would “go to the Revdex.com and get a replacement this weekend from his dealer”We have not been in contact with the customer since April 20th Thank you,Warrantech, an Amtrust Financial Company www.warrantech.com

We love our customers! We are very sorry our customer is unhappy with this product. We are in touch with Frigidaire and are asking them to replace this appliance. The warranty is with Frigidaire. A-1 can't replace the refrigerator without their consent. We will let our customer know...

as soon as we get an answer form the Factory.[redacted]Owner A-1 Appliance and Bedding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11154812, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear I will not deal with a dishonest store.  The lack of honesty is evident in the mention of taxes which were never even discussed in my conversation.  Clearly A1 does not wish to make this right! I have dealt with my problem by purchasing else where!  I suggest that A-1 deal with their service and honesty issues.  I will do by best to see that no one else does business with A-1so that you won't have to deal with complaints which they are clear unwilling to resolve.  I would also advise my friends and all that will listened that having aRevdex.com sticker in a window does not help in resolving issues with dishonest dealers
Regards,
[redacted]

October 18, 2017 Revdex.com/Greater New Orleans Area 3421 N. Causeway Blvd. Suite 505 Metairie, LA 70002 Re: ID# [redacted]                 A-1 Appliance and Electronics ...

                Response to Problem   Received a service request from [redacted] on August 11, 2017 and scheduled service call for August 14 (between 3-5 per customer request). Our Tech diagnosed the “spin cycle going crazy” complaint was due to a bad suspension. On August 21, 2017, Tech replaced suspension and the washer worked properly for a couple of loads then started to act up again. Tech believed the new installed part was defective ordered a replacement.   On September 5 Tech installed replacement suspension. Unit performed properly, and Tech filmed a video to show a smooth spinning drum.  Customer complained that washer was still jumping in spin cycle and the call was routed to our Lead Tech for on-site review on September 19. He found that the suspension had corrected the problem for a few loads, but found that the internal balance system of the Inner Basket was bad. This was confirmed by Maytag Tech Support at that time. Our research found that the Inner Basket is covered by a Maytag Major Component Part Warranty which would save [redacted] $279.88. A-1 Service Manager contacted [redacted] requesting proof of purchase (sales receipt), so Inner Basket could be ordered under warranty or no charge to her. A-1 received email response on 9/25/17. This is a factory order part, and ships via bulk freight and arrived 10/12/17. Scheduled the first available date (10/16/17) for Inner Basket installation. When A-1 Lead Tech attempted to install the new Inner Basket, he found that severe rust was preventing the installation, and further forceful attempts would cause damage to other components, thus rendering the washer not cost effective to repair. [redacted] contact Maytag Customer Service and they have agreed to cover all additional parts necessary to complete this washer repair, beginning with parts ordered 10/17/17. All parts needed are now on order and we are waiting arrival.

We have resolved this dispute with the customer.  Our distributor continued to give us incorrect dates of when we would receive this product so I drove to Baton Rouge to pick the new unit up from them and we delivered it to the customer the following day. Thanks,Joseph [redacted]Sales Manager###-###-####A-1 Appliance

I have discussed this issue with our sales manager and we agreed that we will get the square handles for the customer at no charge.

The customer called in on Dec 7rth. The service call was set up on Dec 11th. Technician went out and found that the wash arms to the dishwasher were clogged. The Technician then ordered the wash arms to the dishwasher. The wash arms were ordered on Dec 12th. We received the parts and went out on Dec...

24th to install the wash arms. At that time the tech found that the water sensor was bed. The customer approved the additional part. The sensor was ordered and on Fed 12th the optical sensor was installed. The customer called back in on Feb 17th and said that the unit was still not cleaning. On Feb 22sd we went back out to the customer’s house and found that the pump assembly was bad. At that time the customer said she did not want any more repairs on the unit. Customer then spoke to the owner Garey [redacted] and offered the customer ½ of the repair less the tax as a store credited for a replacement unit. The total amount that the customer paid for the dishwasher repair was $267.27. The customer was informed that the credit would be $101.94. The customer also had a repair done to her microwave oven at a cost of $208.66. The customer was informed that she would only get a credit of the half off of the cost of the dishwasher repair. When the customer went to the store to purchase the dishwasher she told the sales person that she wanted half off of both repairs for the dishwasher and the microwave oven.  At that time the store called the service dept and the customer was informed that she was only initialed to half off the repair to the dishwasher only that she had agreed to when speaking to Mr. [redacted]. At that time the customer left the store and stated she would buy elsewhere.