Collateral Recovery Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11753448, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10780548, and find that this resolution is satisfactory to me once the...

refund is made.  As of this date 8/29;however, we have not received a refund.  We went to the Veterans Store on 8/29 to inquire about the refund and was told they would discuss the matter with the Controller and contact me.  I received a follow-up call after leaving the store indicating they will issue a credit on Monday 8/31; and it will take 72 hours to process it.   
Regards,
[redacted]

Our Service Manager, Pat, defrosted the water line of the refrigerator on Friday April 7th and the ice maker is working fine. [redacted]

It is not resolved the paperwork was corrected but the wine cellar was not ordered which has delayed with the promise of it coming in soon. It is suppose to be sitting at a distribution center in Baton Rouge. They told me that they won't know if or when it will be coming in. This is a warranty order so it doesn't seem that they are in a hurry to complete it since they are not making anything off this item. I have been lied to oops sorry is suppose to keep my wine from spoiling. I asked to speak to they owner but that didn't happen. As a senior citizen and Veteran I would like to speak to the owner to make this right and assure me delivery since I've been hearing double talk since !2-4-17.

When the customer spoke to Mr. [redacted] they both agreed to 1/2 of the repair less the tax on the dishwasher as a store credit and at no point did Ms. [redacted] never mention to Mr. [redacted] that she had also had a microwave repaired as well. Just that she had written a check for $338.59 on 2/11 for repairs. This check was to cover repairs on the dishwasher and microwave. The microwave was repaired and working properly and the cost of repair was $208.66. The parts installed on the dishwasher were required and at that point the dishwasher was working. Customer then called back on 2/17 stating that the dishwasher was still not working properly, on 2/22 the service manager then went to look at unit. At this point it was determined that an additional part a pump was now required and at this point the customer choose not to continue with repairs. We feel that the offer to the customer still stands. At no point did Mr. [redacted] agree to ½ back on both repairs of which she believes she is due.