Collect Pros

I received a notice letter to collect debts of 39.72 $.No description what so ever of what those debts stands for. Why am I paying this money and what for??I need explanation of why and who is requiting a collecting agency a( collect pros) and what service I am paying this money for??Reference number of the notice: [redacted]from:collect Pros LLC12924 pierce street # 101Pacoima Ca 91331Desired SettlementPlease email me or call first to figure out why am I required to pay this debt ?

I got an outrageous bill for a product that I already paid for & never received another product. I have no idea what I'm even being charged for. When I called the lady was rude unprofessional & extremely unhelpful. ","neg-1

Collect Pros, 311 W Third St, Carson City, NV 89703, wants me to pay them $74.90 which they say [redacted] is due from me. I had ordered and received in May from [redacted] a Free Trial Offer of a tube of lash enhancer by paying as they requested the shipping fee. I received no additional products from [redacted]. While I was out of the USA in June [redacted] billed me numerous amounts on my credit card which were not paid because, as I learned upon my return to the USA, they appeared to be fraudulent to the card company. When I got back in the USA in July I phoned [redacted] asking "Do I owe you money or product?" The woman on the phone told me two times "You owe us nothing."Product_Or_Service: [redacted] Free Trial Lash Enhancer TubeDesired SettlementI would like Collect Pros to drop their attempt to collect the money, $74.90, from me.

I recieved a Notice to collect a debt from Collect Pros, PO Box 4133, Woburn, MA 01888 for product from [redacted] for the amount of $87.63. After trying to contact this business through the Internet and by phone to no avail...Only a recorded message when I called letting me know how to make payment.....Internet is the same...only tells you how to make a payment. No way to talk to a human or get a human response. This bill is not mine to pay, never ordered from the place. Cannot get a response from the business.Product_Or_Service: NoneDesired SettlementWould like to know that this charge is removed from collection.Business Response Please convey this verification to [redacted]. Our records indicate that the customer purchased this product online from IP [redacted] on 10/20/2015. Order ID was [redacted]. They account was opened on a VISA with the last four digits of [redacted], with an expiration date of 9/18. The confirmation email on account is [redacted].The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the product. They did so and their credit card on file was unable to process for that amount. And subsequently, the file went to collections.Do they recall this purchase?Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This purchase was not made by me. Credit card has been notified.

I ordered a trial offer of Idol Lash from company called Health and Beauty MH for just the shipping cost of $5.95. I ordered a trial offer of Idol Lash from company called Health and Beauty MH for just the shipping cost of $5.95 back in 7/2015. Just received a collection notice from Collect Pros demanding payment of $149.95 on 4/11/16 dated 3/31/16. Tried calling both companies and kept being referred to the website. I never ordered any product for this amount and they are attempting to collect fees that are not valid. Product_Or_Service: Idol Lash Desired SettlementPlease have the contact cease the process of collecting debt in amount of $149.95 since it was never ordered. Business Response Dear [redacted],We have located your reference number [redacted]. Your file was turned over to collections because Idol Lash was unable to bill your credit card for the retail amount for the trial product sent. Your order was placed online from IP Address [redacted] on 07/30/2015 05:12:11 AM and your order number was [redacted]. The account was opened on a Master with the last four digits of [redacted], with an expiration date of [redacted].Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $149.95. Subsequently, your file went to collections. Do you recall this transaction?Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)On june 4, 2015 I ordered the free trial of Idol Lash which I was told I would only be charged the 5.95 for shipping. this was paid. On June 29, 2015 I called and cancelled my order as I had 30 days to do so. On January 15, 2016 I received a collection notice from Collection Pro indicating I owed a debt for Idol lashes. I contacted Idol lashes via phone 8183039260 and they informed me that I would need to contact collect pro re issue. I asked if they had confirmation of date of purchase of trial lash and date of cancellation. they indicated they did. they provided me and informed me that my order was cancelled. I then questioned why was I sent to collection pro and was informed that I needed to contact Collect Pro as this is now out of there hands. I contacted Collection Pro via phone and got an automated recording indicating that any disputes could not be done via phone. I would need to go online to make my payment. I continued to get the run around by both companies which later found out that collection pro is a business run out of a home. I feel since I did contact idol lash and it was confirmed by them that my cancellation was on file I do not owe any money.

I am being billed for something I neither ordered or received. When I called the said they had no information to contact on the original debtor. I looked up the company online and all I could find for Valerie skin was a site on how to order it. You need to enter a credit card in to order. There was no number to call. So I called the company back demanding to speak to a supervisor and the woman [redacted] said she was in charge and I had to go to their site to dispute. When I said her company was a fraud and I was going to put in a complaint with the Revdex.com she hung up on me. I actually did try to put s dispute on their website and it said it was a valid charge and had my that I paid with a credit card and the wrong name on it. Desired SettlementI would like for them to stop sending me letters trying to collect money I do not owe and if it's on my credit report to take it off. Business Response Dear [redacted],We have located your reference number 1069727. Your file was turned over to collections because [redacted] was unable to bill your credit card for the retail amount for the trial product sent. Your order was placed online from IP Address [redacted] on 02/10/2016 05:25:00 AM and your order number was [redacted]. The account was opened on a Visa with the last four digits of [redacted], with an expiration date of [redacted]Your original order was a trial with tracking number [redacted], but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $98.71. Subsequently, your file went to collections.We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I never placed in order with this company. I never received a product from this company. I do not own a credit card with the name listed or that ends in those four numbers. I believe this company is trying to scam me as they have many others. When I called they didn't have any of this information to give me. Final Business Response Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you. However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.If you have any further questions regarding this letter, you may contact us at the address above or at [email protected], Collect Pros Customer Service

Collect Pros is representing a company called [redacted]An introductory product was purchased from [redacted] in 9/2015. An introductory fee was paid and a cancellation was completed in 14 days to not receive the product anymore. As of 7/24/2016, a letter was sent by Collect Pros to collect an amount of $98.71 for the product. I had not received any bills in the mail requesting money nor telephone calls and have not seen any emails. I had called within the 14 days as require, to cancel the product. Confirmation cancellation number as of 7/25/16 is [redacted]At this time, there are appears to be an on line scam with Collect Pros occurring. And, [redacted]n is part of the scam. Tonite, by phone I spoke with Olivia and Supervisor John who did not have record of my cancellation with [redacted] I did call in the required time need to cancel the product. Now, [redacted]and Collect Pros are illegally and fraudulently obtaining collections from consumers. Product_Or_Service: [redacted]n creamDesired SettlementI do not wish any further charges to be accrued by Collect Pros and I do not wish any further contact by Collect Pros to attempt to collect this fraudulent charge. Also, I do not want any negative reporting to occur against my credit. Collect Pros is a fraudulent company and is attempting to collect fraudulent money from consumers for products and services that were not provided and when cancellation had been properly completed. Business Response Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you. However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.If you have any further questions regarding this letter, you may contact us at the address above or at [email protected], Collect Pros Customer Service

I received a letter from collect pros. It states that I owe $174.90 for [redacted] and [redacted] I've never ordered any [redacted] or [redacted].Desired SettlementThe employees of the company should be locked up for fraud and for operating without the required license that collection firms must possess.Business Response Dear [redacted],We have located your reference number 1094371. Your file was turned over to collections because [redacted] $89.95 [redacted] $84.95 was unable to bill your credit card for the retail amount for the trial product sent. Your order was placed online from IP Address [redacted] on 07/05/2016 01:39:40 AM and your order number was [redacted]. The account was opened on a Visa with the last four digits of [redacted], with an expiration date of [redacted]Your original order was a trial with tracking number [redacted], but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $174.90. Subsequently, your file went to collections.We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I never ordered or received any green coffee or garcinia. What address was it delivered to? I never got it. Final Business Response Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you. However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.If you have any further questions regarding this letter, you may contact us at the address above or at [email protected], Collect Pros Customer ServiceFinal Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)

Trying to contact this company to resolve a collections letter. Given a time limit for response making it impossible.I received a letter from Collect Pros stating I needed to respond to their collection notice within 30 days of receipt of their letter,(which was dated 13 days prior to receiving)or they would "consider this debt valid." I have mailed a letter as well to them. There is no valid phone number to contact a Representative, only to pay the debt. The company stated in the email is ALSO unable to be contacted. I am not saying I am unwilling to pay this debt, if in fact I can verify I've made this purchase. However, I cannot get ANYONE to contact me with specifics. Desired SettlementI would like Collect Pros to contact me via telephone. -Tell me the company name and contact information that is trying to collect from me. -Tell me what was purchased.-Show proof from the company of when and where this company has made ANY attempt to bill me in the past.before this became a "collections issue" Business Response Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you. However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.If you have any further questions regarding this letter, you may contact us at the address above or at [email protected], Collect Pros Customer ServiceConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Although they resolved my NON existent collection they never did ANY of the thinks I asked for under "desired resolution." I want to know who and how they got my name! I'd like the Revdex.com to make it very aware to consumers that this company has an "F rating" and that they should be investigated by the State's Attorney General's office for fraud to MANY consumers. I tried to do as they suggested and "contact them at the address above or at [email protected].", and got NO response. Revdex.com needs to make sure that Collect Pros and the Company they are supposedly collecting for are stopped in their scamming practices. I've read the other reviews and it's clear their intent it do just that. Final Business Response Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you. However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.If you have any further questions regarding this letter, you may contact us at the address above or at [email protected], Collect Pros Customer ServiceFinal Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The company NEVER answered my questions. They only replied with the same copied, "standard" answer they gave to begin with.

Pink letter regarding collection for a debt from [redacted] for [redacted] never heard of company or product and never ordered. Do not owe $89.77Product_Or_Service: [redacted]Desired SettlementNo further contact re debt that isn't mine and if on credit report , to removeBusiness Response Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you. However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.If you have any further questions regarding this letter, you may contact us at the address above or at [email protected], Collect Pros Customer Service

I received a collection letter from Collect Pros for a product I don't owe money on.On July 5, 2016, I received a collection letter from Collect Pros LLC, 12924 Pierce Street #101, Pacoima, CA 91331, Reference Number: [redacted] for 2 products that I don't owe money on. I ordered 2 products over the internet that I paid shipping on. I did not sign up for further shipments of the products. I do not owe any further amount of money on these products. I received no further correspondence from any company on behalf of these products nor from any billing service. I think this is a scam & I won't pay any further money to Collect Pros. Desired Settlementclose out the amount due, stop the collection letters and fix any damage made to my credit report. I do not owe for these products & I will not pay. Business Response Dear [redacted]We have located your reference number 1056339. Your file was turned over to collections because [redacted] $98.71 Lumare Eye $89.77 was unable to bill your credit card for the retail amount for the trial product sent. Your order was placed online from IP Address [redacted] on 09/15/2015 02:34:00 AM and your order number was [redacted]. The account was opened on a Visa with the last four digits of [redacted], with an expiration date of [redacted]Your original order was a trial with tracking number [redacted] but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $188.48. Subsequently, your file went to collections.We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

Complaint I request that Collect Pros send a letter to me with $0 balance due concerning "[redacted]". Stop any bad reports to credit bureauOn May 31st, I ordered "[redacted]" online. I received notification in email dated June 2nd, with Order Number [redacted] and Shipment Notification #[redacted]. I paid a shipping fee $5.95 through my American Express card. Unfortunately I was unaware that Costco no longer uses American Express as their company of choice so I was automatically switched to [redacted]. If they were trying to bill me in advance it would not have cleared. First I regret having to write to you about an unpleasant experience I've had with this company. I prefer to contact a company only to praise an employee or the company's actions. I am very unsatisfied and disappointed that the product didn't work.I stopped using it. I still have 95% of the formula left in the tube. --------------------------On July 15th I received a collection notice from Collect Pros to pay $84.90, reference # 1093411. I called several telephone numbers 818-303-9260, 877-395-6027, and 877-439-1825 to resolve this problem. Unfortunately I was reaching a lot of foreigners that barely spoke english. There main goal was to get me to pay for this product only. They did not care to listen to my problem. I request on numerous occasions to speak to a Manager. They kept telling me that the Manager was unavailable. I knew I was within my 90 days of purchased. why? According to [redacted] clearly says.."You may return any item shipped by Company, keeping the following in mind:You should return the item to us within 90 days of your purchase date.We do not accept items back that have been opened or used.Shipping and Handling Fees are Non Refundable.Opened Items are Non Refundable.+++++++++++++++++++++++++++The website is very misleading. how do I try a product without opening the bottle. +++++++++++++++++++My credit card was never charged because they have a card on file that has been closed. I wanted to return the item but the address: 12924 Pierce St #101, Pacoima, Ca 91331 does not exist. So why did I received a collection notice? A win win solution is a correction to any credit bureaus, my name taken off any lists they may have, they show in their records that I have a zero balance, and send me a statement in writing that I have a zero balance. Desired SettlementI am requesting that Collect Pros send a letter to me with $0 balance due concerning Revitol cellulite creame. I request any report to any credit bureau be corrected too. I thank you for your time and consideration.

I received a collection notice from COLLECT PROS from a FREE TRIAL OFFER.Out of the blue today, I received a collection notice from COLLECT PROS LLC, Pacoima, CA that states they are attempting to collect a debt in the amount of $188.48 for product listed as a free trial for [redacted] $98.71 and [redacted] $89.77. The reference # is [redacted] And I must pay it within 30 days. it's dated June 24, 2016 and today is July 5, 2016.This was from an online advertisement stating it was a Risk Free trial just pay for shipping!I paid the shipping charges and promptly forgot about it until now.I have not received these products or any other correspondence about it! This collection notice is the only thing I have received regarding this free trial. and now they want me to pay an absurd amount of money for skin cream that I haven't used. This is definitely some kind of scam!Desired SettlementI want them to reverse all charges and clear my name from any collection records, and refund my shipping fees if possible!Business Response Dear [redacted],We have located your reference number 1060303. Your file was turned over to collections because [redacted] $98.71 [redacted] $89.77 was unable to bill your credit card for the retail amount for the trial product sent. Your order was placed online from IP Address [redacted] on 11/11/2015 03:08:00 AM and your order number was [redacted]. The account was opened on a Visa with the last four digits of [redacted], with an expiration date of [redacted]Your original order was a trial with tracking number [redacted], but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $188.48. Subsequently, your file went to collections.We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)As stated earlier, I remember ordering the products bit I never received them. I never received any paperwork about them either. I definitely didn't know anything about a 'trial period' for the products that never reached my mailbox. What I remember is ordering a free trial (again, that I didn't recieve) not ordering something for a trial period. The play on words here is what seems to enable this company to rip people off. This is shady to say the least. I do not feel that I should be responsible for this debt in any way and that this company needs to be investigated for consumer fraud.Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Thank you for fairly dismissing this debt.Final Business Response Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you. However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.If you have any further questions regarding this letter, you may contact us at the address above or at [email protected], Collect Pros Customer Service

After Christmas 2015 I ordered Beauty and Truth anti wrinkle cream. On TV it was advertised as $4.99 (I believe). I ordered it and provided my credit card. I was charged $4.99 and then I cancelled my credit card. They received their $4.99 and I received the item. Today, 3-7-16, I received a letter from Collect Pros and they are wanting $99.95 for the item I already paid $4.99 for. I do not owe them any money. Their phone number is 1-877-439-1825. Desired SettlementI would like them to stop trying to collect money from me that I do not owe them. This should not be on my credit. Business Response Our records indicate that the customer purchased this product online from IP [redacted] on 8/13/2015. Order ID was [redacted]. The account was opened on a MasterCard with the last four digits of [redacted]. The confirmation email on account is [redacted].The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the product. They did so and their credit card on file was unable to process for that amount. And subsequently, the file went to collections.Do they recall this purchase?Consumer Response Please see document online.

I received a collection notice from Collect Pros LLC, 12924 Pierce Street #101, Pacoima, CA 91331. The notice stated that I owe $89.77 for a product I ordered as a trial offer. I did receive the product for a trial offer back in Sept of 2015, the product came with no instruction or ingredients listing. I called within the 14 days to cancel the order and received a cancellation number [redacted]. I had no other correspondence with this company until I received this collection notice dated July 5, 2016.Product_Or_Service: Eye CreamDesired SettlementI am asking for the amount due to be relinquished and my name removed from the collections.

I received a letter from Collect Pros stating that I owed money to someone in which they did not state who I owed it to.I don't owe any money to them. I received a letter from Collect Pros that I owed $85.94 to Ref.#[redacted]. I have no idea who this is. Desired SettlementI do not want to receive any more of these letters from Collect Pros. I have no idea who they are referring to.I know I do not owe them any money!Business Response Our records indicate that the customer purchased this product online from IP [redacted] on 1/18/2016. Order ID was [redacted]. The account was opened on a VISA with the last four digits of [redacted], with an expiration date of 1/24. The confirmation email on account is [redacted].The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the product. They did so and their credit card on file was unable to process for that amount. And subsequently, the file went to collections.Do they recall this purchase?Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I did not except or agree to any thing.That is why they could not charge my account.

I was sent a letter regarding a debt that I did not incur. It was to a pornographic website requesting that I did not pay membership dues to. It uses an email that is not mine and a method of payment that I do not and did not have (credit card suffix does not match any past or present cards). No way to contest charge on the website. No validation of debt.Desired SettlementI'd like to be removed from this scam that is asking me to pay for a debt that I did not incur. Business Response Dear [redacted],We have located your reference number 1020218. Your file was turned over to collections because [redacted] was unable to bill your credit card for the retail amount for the trial product sent. Your order was placed online from IP Address [redacted] on 02/18/2015 09:29:00 PM and your order number was [redacted]. The account was opened on a [redacted] with the last four digits of [redacted]Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $39.72. Subsequently, your file went to collections.We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

Received a letter stating it's collection for a product that was supposedly purchased and have not paid forReceived a collection notice from collect pros, reference number [redacted] for the amount of $98.71. I had ordered a trial eye cream got email within five minutes confirming I had bought eye cream & lip balm. I immediately called 1-888-263-6216, canceling order. Confirmation of cancellation #[redacted] eye cream, #[redacted] lip cream 8/1/2015, at 7:14am spoke with [redacted]Desired SettlementThis to be corrected by the company and make sure that it does not go on my credit report and if it is already on there for them to send a letter to each Credit bureau correcting this matter.Business Response Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.We apologize for any inconvenience this may have caused you.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Final Business Response Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you. However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.If you have any further questions regarding this letter, you may contact us at the address above or at [email protected], Collect Pros Customer Service

I was sent a bill on 04/03/2015 from the Collect Pros regarding a bill.A bill was sent to me on 04/03/2015 to my address at [redacted] in the amount of $34.94. During this time, I had not purchased a product called Elite coupon Deals for $29.99 along with shipping and handling of $4.95 in the amount total of $34.94. I had tried to call this company at the number provided on the bill of 1-800-305-3404 and nobody picked up or answered. The reference number on the account for the bill is 352167 that was listed on the bill. I then tried to get in touch with them but no responce was made on their part. I then looked on the Revdex.com site and noticed that the location was not valid or matching on the bill so that is why I am making this complaint. I also noticed on the bill that it is a debt company so I have not payed the debt and I am filing a report based on the bill I have. Desired SettlementI would like the buisness to not send me out false debts and/or bills regarding that I owe them money when I dont and I would like to be re-reimbursed for the amount on the bill that was sent to me. I would also like a explanation and a statement regarding why this bill of 34.94 was sent to me at the address listed on the bill and why I was charged for a produce I did not purchase at all.

I received a collection letter from Collect Pros on a product [redacted] for $99.01. I ordered two products as a free trial and was never informed of the outrageous price if I did not cancel within 14 days of the original order. I received the items on the same day they withdrew $98.71 from my account. The representatives were horrible! I ended up writing the company an email which resulted in a better response. This was an address not on their website or in the product literature. Actually there was no billing information sent with the product. They emailed me that the subscription had been cancelled and I had been refunded. According to the internet I was lucky because many are not. I can understand why. These reps are trained to be insulting saying that you received information you did not. I asked about both products after I received the letter and was told that the cancellation was for both. Evidently they are handled under separate lines, to confuse things even more. I sent both products back to the address on the internet that shows corporate information. The items were not accepted and sent back. I have not received anything since this until this collection letter. They are wanting to charge me for my "free samples" that I paid the shipping for! I asked what the collection was for and they stated the subscription. Subscription? I never received anything more from this company and I do have a complete file on them, including their emails canceling and refunding me. This company should not be allowed to operate. It is a complete scam. Please make sure this collection effort is squashed and does not effect my credit.Product_Or_Service: [redacted]Order_Number: [redacted]Desired SettlementCollection effort resolved with zero amount due and nothing put on my credit. I would also love to see this company not be able to operate in the US. It is truly a scam.Business Response Dear [redacted],We have located your reference number 1060876. Your file was turned over to collections because [redacted] was unable to bill your credit card for the retail amount for the trial product sent. Your order was placed online from IP Address [redacted] on 11/18/2015 04:03:00 AM and your order number was [redacted] The account was opened on a Visa with the last four digits of [redacted], with an expiration date of [redacted]Your original order was a trial with tracking number [redacted], but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $99.01. Subsequently, your file went to collections.We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I was never informed of any full price charge if I did not cancel this order within the trial period. I was only informed of that the day I called. They told me I should have called the day before to cancel the order. I would not know to call if I was never informed. Your telephone ordering service did not allow you to speak with a representative. It just stated that you need to pay for shipping of the free trial. The trial period evidently ended before I received the product which is obviously a planned thing since everyone else that has complained has had the same issue. I called and emailed and my email response was the order was cancelled. I asked if both orders were cancelled for both items since there were evidently two separate orders and I received another email stating that the order was cancelled. When I spoke to someone they said that order had not billed but the other one had and I was refunded fully, which I was. I then cancelled the credit card to ensure there would be no more fraudulent charges. I submitted the emails on this that I received. This is a true scam. Never was I informed of any of these outrageous charges. I will not accept anything less than complete resolution. The package was attempted to be returned and I have a return receipt from this. Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Final Business Response Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.We apologize for any inconvenience this may have caused you.