Collection Specialists Inc

Tell us why here
On Saturday, September 9, at 10;am, the Regional Manager for Harvard Square met with this resident in her apartment to discuss her concernsDuring the inspection, the Regional Manager was unable to find any alive or dead roaches in the apartmentWe have agreed to allow the resident to vacate her apartment by providing only a day notice, instead of the required day notice, and payment of the termination fee as indicated in her lease contract

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I moved into this complex I was in essence forced to sign my pickup truck over to my brother because of rust and uneven paint on the truckWhy? Fath doesn't want to have their properties looking bad while also not protecting residents properties while on their propertiesThis is so hypocritical and the lie that a fence can't be placed by the parking lot(yet an old expressway style guardrail is securely in place when a fence could be) is laughableThis group isn't willing to spend money to secure their own investment(and tenant's investments) while uninformed tenants(like I was) have to eat the cost via broken windows and not being able to park vehicles on property because of not having a yellow decal on your car that means that your car doesn't make Fath Properties look bad The joke that a camera is in front of the complex is also laughableI NEVER have to enter the front in my car and I reside in the backWhat good does this do me? No good! Yet, I have had vehicles, one that I had to give to my brother and the other two with busted windowsNo action other than to transfer me(which I do appreciate) and repeat some common sense line regarding not placing items in plain sight is appallingThis disregard of my first complaint without acknowledging it was unprofessional and arrogantThis resolution is a huge slap in the face and I will continue to bring attention to this issue that insults my intelligence and any good minded potential tenant should be aware of this
Regards,
*** ***

See attached documentRevdex.comComplaint ID: ***Dear *** ***:In response to your desired settlement due to the recent break in of your vehicle, I will have an Associate contact you regarding transferring to another aptwithin Aspen Village Every effort will be made to locate an aptwithin your desired price range.According to the City of Cincinnati, theft from autos is on the rise in many Cincinnati neighborhoods Installing a fence is not an answer Just like a locked car, a fence is just a temporary obstacle for the offender I have met with our Community Officer and our District Neighbor Officer to discuss other options They did recommend that you keep valuables out of site in your vehicle Items in plain site can entice a thief and the method in which the offender breaks into the vehicle which could cause damage to the vehicle itself. We value your residency and your concerns are important to us

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The document attached highlights
a late fee that I was charged for also in October that is invalid I made my rent on the 5th (which is the due date) My rent was returned to me saying that the amount I owed was and was to be returned by the 10th to avoid late charges As I was unaware of the balance I owed, because I was never made aware of the previous months late fee I had originally only paid on 10/5/ I returned my rent before the 10th as asked and I was then charged AGAIN another late fee I had no notice of a different balance than I always owe going into October 5th I would like to be reimbursed for the October late fee as I did as I was instructed to do; pay by the 10th (based on the print out received that isn't even what I owed!) Per the spreadsheet I owed Again- I'd like the late charge from October removed! It is completely inappropriate to be given directions, two months in a row, and follow them and still be charged late fees.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Regards, *** ***

See attached documentRevdex.comComplaint ID: ***Dear *** ***:In regards to your transfer, we are waiving any applicable transfer fees and are not requiring you to sign an additional month lease. We regret that you feel that the blame is being shifted to you; however the blame
can not be shifted towards management either We can not be responsible for damage to a resident property therefore, we w ill not reimburse you for your window nor any moving expenses.Feel free to contact me at *** *** if you have any additional concerns.Thank you.Anita Q***Regional Property ManagerFath Properties

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below: I completely disagree that they reach out for meI moved out in July , didn't hear from the company until September when I decided to call them about my depositI have the first letter they send me that includes the itemised statement stamp arround OctoberSo if I really tought that I owe all that money I probably wouldn't reach out to themThis is not my first rental apartmentI tought I knew what to expectBut they surprised me.By law they can't charge me for cleaning a carpet that is more than years oldThe carpet was not new when I moved inI'm not willing to pay $for an old carpetI ask for the move in checklist they never gave me a copy of itThe house was not in great moving conditions when I moved in I stated that on the moved in checklistI found bugs, a lots of grease in the kitchen, an old air conditioner and a not so clean carpetIt is all checked on that list, but they refused to give me a copy of thatIt is a proof that they're hiding somethingNow, when it comes to the water how can you bill me for the water just because it's one big bill that is divided into tenants regardless if your home or notSeems unfair that I have to pay someone else water usageI got my own family to take care ofI cannot pay a stranger's water billAll I'm asking is for a fair billOf course I will take responsibility that the house was not spotless when I move out and that's what a deposit is forI'm also wiling to pay $out of $for the water bill to resolve this issue.Regards,*** ***

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*** *** February 21, 2017Revdex.com Serving Southern Ohio, Northern Kentucky, Southeast Indiana E4th, Suite Cincinnati, OH 45202Revdex.com Complaint ID: ***To Whom it May Concern:*** *** moved into *** *** *** on May 18, and signed a lease contract and all addendums including a Security Deposit AgreementThe lease Contract and Security Deposit agreement both indicate that a days-notice is required to terminate occupancyThe contract also specifically states "if days-notice is not fulfilled, you have the option to pay through the remainder of your day notice or revert to paragraph of the TAA lease agreement accelerating rental payment due through the end of the lease"Additionally, *** *** initialed the addendum agreeing to pay an amount that does not exceed month's rent as liquidated damages if proper notice is not received.*** *** moved out of *** *** at the end of November, At the time of move out, our records did not indicate that a day notice had been received for move out and *** was charged for a day notice, termination fee of 85% of one month's rent as well as final utilities and a carpet cleaning charge.*** *** contacted the Regional Manager for the property in January, to discuss the charges, *** indicated that he had provided notice at the end of October, but had left in the office when no one was there and had just left it on the Assistant Manager's deskHe did not have a copy of the notice or anything showing that the notice was received by the *** *** management staff, *** was able to provide a copy of an email that was sent to a former employee on October 30, to confirm if the notice was receivedUpon receipt of that email from *** ***, an adjustment was made to his account removing days of rent and a new deposit accounting statement was provided to him on February 10, showing a new balance due of $1,314.21.Upon further review of the charges and the lease contract that was signed by *** ***, we find that the charges are reasonable and no additional adjustments need to be made.Sincerely,
*** ***Regional Manager
*** *** *** *** *** *** *** *** *** *** *** ***

I was a tenant from 7/to 7/2013The Fath properties apartmentsI lived at *** *** *** **When I moved out they didn't send me an itemised statement until I called them months laterThey finally send me the statementThey kept my $deposit and on top of it charged me $for nothing that was beyong wear and tear.They charged $for water while I was away with my family for weeksNow they put theses charges in my credit report bringing my score to drop drastically.I want them to rivised those what they said I owe themWhen we come to un understanding and settled this caseI need them to remove it from my credit score

Tell us whyIt is our goal to maintain a quality living environment for our residents. To help achieve this goal, it is important to work together to minimize the potential for any bed bugs in our residents apartment or surrounding apartments. The residents lease provides a two page addendum outlining the responsibility and potential liability with regard to bed bugs. Specifically the addendum states “will inspect the dwelling within 48 hours after move-in and notify us of any bed bugs or bed bug infestation.” [redacted] moved in on July 8, and did not report any activity. It goes on to say that the resident will not attempt to treat, but will notify the office so a licensed exterminator can treat the apartment. Additionally it states, we will not be responsible for reimbursement for any outside treatment or loss of furniture. [redacted] has denied us access two times this week to evaluate and treat her apartment. Today after initially cancelling a third time she did allow us access to her apartment. Under the terms of the lease I do not feel we have any responsibility to reimburse her for losses we were not previously notified of. We do however, absolutely want to help her eliminate the bed bug situation in her apartment. I did call her twice yesterday in an effort to talk to her personally, but I did not receive a return call. Thank you, [redacted] Fath Properties Regional Manager [redacted] 
[redacted] 
[redacted]  here...

I do not show a resident in our system with this same name. Can you let me know what property they lived at and what name was the lease under and I will investigate this matter.
Thanks.

Tell us why here... The complaint has been resolved to the satisfaction of the resident.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The regional manager offered for me to pay 85% of the reletting fee. I feel like I am being penalized as if I have not been penalized enough. I am not leaving the apartment because I just want to. I am leaving the apartment complex because I have to. I waited 6 months for the apartment issues to be corrected even though it should have been move in ready back in February. I have been breathing in mold for the past 3 months and no one should have to live like that. Furthermore, I shouldn't have had to beg for the management to fix my apartment. And nothing became priority until I contacted the Revdex.com. I spoke with the corporate office back in July and nothing happened until September with this complaint. I do not think that I should pay them to relet the apartment considering the fact that I am leaving due to their gross negligence. I am leaving to move away from the roaches and the mold next to my bed. I rained next to my bed for 3 months and I doubt that a wet vacuum fixed the issue because I feel the difference when I wake up in the morning. Furthermore, the regional manager did not stay in the apartment to see the dead nor alive roaches but you can see the review online where another resident has admitted to having to kill roaches monthly! And they will see the roaches throughout the entire apartment when I vacate the apartment at the close of this month. I would also like to point out the fact that there were a total of 7 work orders, most of which for the roach issues. I went to the leasing office and got the dates from the pest control book and I can provide those dates as well in March, April, May, June and July. I was interesting to me that the regional manager was unable to find it when I got the dates in a matter of minutes and I do not work for the company.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have gone to the office on several occasions asking for the apt to be treated. I had at least 7 slips from the pest control. The pest control leaves a slip in the apt every time they come into the apt to treat it.  Furthermore, the roaches were there when I moved there. I have never lived with roaches. You can speak to Dee, she is the person I work with on most occasions to be put in the binder for pest control. If I go to the office to have my apt added, I do not put in an online request.Also, I initially put in a request to have the ceiling leak fixed on 6/28. It is now September and they did not care to come and fix the issue. One person came into my to see what is going on to my knowledge and I have video of the rain water coming in through my ceiling. They are fighting to keep me here because several people are moving out. I do not know their issues but this is not what I expected from an apt complex
Regards,
[redacted]

[redacted] moved into [redacted] Apartments on May 18, 2016 and signed a lease contract and all addendums including a Security Deposit Agreement. The lease Contract and Security Deposit agreement both indicate that a 60 days-notice is required to terminate occupancy. The contract also...

specifically states "if 60 days-notice is not fulfilled, you have the option to pay through the remainder of your 60 day notice or revert to paragraph 32 of the TAA lease agreement accelerating rental payment due through the end of the lease". Additionally, [redacted] initialed the addendum agreeing to pay an amount that does not exceed 2 month's rent as liquidated damages if proper notice is not received,[redacted] moved out of [redacted] at the end of November, 2016. At the time of move out, our records did not indicate that a 60 day notice had been received for move out and [redacted] was charged for a 60 day notice, termination fee of 85% of one month's rent as well as final utilities and a carpet clearing charge,[redacted] contacted the Regional Manager for the property in January, 2017 to discuss the charges, [redacted] indicated that he had provided notice at the end of October, but had left in the office when no one was there and had just left it on the Assistant Manager's desk. He did not have a copy of the notice or anything showing that the notice was received by the [redacted] management staff, [redacted] was able to provide a copy of an email that was sent to a former employee on October 30, 2016 to confirm if the notice was received. Upon receipt of that email from [redacted], an adjustment was made to his account removing 30 days of rent and a new deposit accounting statement was provided to him on February 10, 2017 showing a new balance due of $1,314.21.Upon further review of the charges and the lease contract that was signed by [redacted], we find that the charges are reasonable and no additional adjustments need to be made.Sincerely,[redacted]Regional Manager[redacted]

In response to the complaint, [redacted] was released from his contract per the military clause in the lease agreement. The amount that was past due was for damages and cleaning charges in the amount of $180 and utilities past due in the amount of $95.60. Total amount due was $275.60. A deposit...

of $50 on hand was applied to the balance and the move out statement was sent to the forwarding addressed provided. Due to non-payment of the balance of $225.60, the account was sent to our collection agency for further action. The balance has been paid and reported to the credit agencies for reporting purposes. If any further information is required, please don't hesitate to reach out to me.
Cara T[redacted]
Senior Regional Property Manager
Fath Properties
Cara T[redacted]

10602 Stone Canyon Road
Dallas, TX 75231
[redacted] x *
[redacted] cell

We have agreed to allow the resident to vacate her apartment by providing only a 30 day notice, instead of the required 60 day notice,  and payment of the termination fee as indicated in her lease contract which is 85% of one months rent.  We are not holding the resident to the end of the lease which expires 2/28/18 which will release her of $2,843.  During the inspection of the apartment home with the resident there were no signs of a pest control problems or mold.

[redacted] moved out on July 25, 2012 without paying rent for June or the days she occupied the apartment in July. When rent is not paid per the lease an eviction is filed. The eviction was filed for non-payment of rent. She owes for the following:
The rent for June and 25 days of July totaled...

$792.26.
A late fee of $75.00 per month was charged for June and July totaling $150.00.
The cost for the attorney fee and filing was $300.00.
Since a 12 month lease was not completed the pay back of a monthly special is $233.00 per the lease.
Damages were charged for a bathroom door, a bedroom painted hot pink, another with flowers and stickers on it, and a broken shower rod. In addition the apartment was left dirty with dog feces left on the patio.
On June 6, 2012 [redacted] gave the property permission to give a key to Victoria Benton therefore,
[redacted] was not the only person who had a key to her apartment.
Based on the terms of the lease and the record keeping of the property I do not see any reason to modify the balance due.
If [redacted] wants to contact accounting at the corporate office they will work with her making payment arrangements.
Thank you,
Donna R[redacted]
Regional Manager
Fath Properties
[redacted]

See attached document

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Although they have reached out to me regarding a transfer, there was no acknowledgment of reimbursement of moving expenses and reimbursement of window expenses. The mention of items in plain sight was moot because I had nothing in plain sight s nd had no items actually stolen. This almost sounds like the blame was subtly being shifted to me. All in all, other than acknowledging my desire to be placed in Aspen Village, none of my other concerns were even addressed in the previous response.
Regards,
[redacted]