Collection Specialists Inc

Tell us why here...I feel like we are going in circles here. I don't not think that I should have to pay a reletting fee because I am moving because I have to not because I want to.  Due to the living  conditions I was forced to find a new place to live. I put in service requests in March, April, May, June, and July. The  apartment complex  said they  completed  the work  orders until  July. All of a sudden my request in July could not be completed because they did not have  the key  to  gain  access  into the apartment. The last  weekend  in June  I personally gave  the  maintenance  personnel a key to copy.   Furthermore, the  apartment complex did not  attempt to fix anything until  I contacted the  Revdex.com. The apartment complex has numerous issues but I continued to pay my rent on full despite living in an apartment that they did not care to fix. I am done with the broken promises  and failed attempts to fix it. The apt needs to be fogged repeatedly and the ceiling still needs maintenance, per maintenance notes left in my apartment after the first attempt to fix on in September.  Please discontinue the fight and let me move in peace

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is partially satisfactory to me.  I was eventually contacted by the Fath Properties C.O. Becky and following that conversation felt she fully understood the nature of my complaint.   I do not, however, feel that the response made by Corey shows the property's office understands the nature of the complaint.His letter states there was a new employee that did not realize the sidewalk continued - it's a straight stretch of sidewalk.   That explanation rings disengenuous.  It is also stated that we received a notification in January about cleaning up after our dog.   We did not receive any such notice.  The only notice we have received was the one that prompted the initial complaint to the Revdex.com.Regardless, the complaint was not THAT we received a notice, it was that we received a notice essentially stating they received what amounts to an anonymous phone call claiming we did not pick up after our dog.  As a result, they were going to take three days to determine if we were getting evicted.  This seemed overly harsh seeing as anyone could have placed that phone call.  As far as I'm aware, nobody in the complex even knows my wife and I by name, yet that seems important information to have allowed the office to narrow it down. As I explained to the C.O. I completely understand the terms of the lease and have no problem abiding by them.   What I will not allow without a fight is someone to threaten eviction over a phone call that could have come from literally anybody and a complaint that I maintain was entirely unfounded.  That, to me, stinks of prejudice at worst or just poor business practice at best.That being said, as mentioned earlier in this response, I am marking "accept" largely due to the conversation eventually had with Becky, which took place after my initial complaint was filed with the Revdex.com which may be why Corey's letter does not seem to understand the point.  The employee may or may not have realized a straight sidewalk continued.  We obviously did not get evicted - and even if we had, it would have been a mild inconvenience and nothing more.  I just felt I had no other defense against a threat over an anonymous phone call.  Beyond that, I was never seeking anything tangible - money off rent, etc.  Therefore, to continue this complaint would be silly and pointless.  I still stand by my complaint but the hope is that the office now realizes there are better ways to communicate with its residents.  Unfortunately, the only way to know for sure is to see what happens in the future.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  To answer to Fath properties, I lived in [redacted]. From 7/2006 to 7/2013. They took me to colections. I sent them about 3 letters to rivised their atomized moving out statement. They kept my $250 and charge an additional $514. 
Regards,
[redacted]

[redacted]
Marketplace Resource Consultant
[redacted]@cincinnati.Revdex.com.org
Phone: [redacted]
RE: [redacted] ID [redacted].
Dear [redacted],
The breakdown of charges for [redacted] are as follows:
Rent March 1-2, 2008 $51.29
1 Day of rent to fulfill proper notice...

$26.65
Damages $132.06
Final water bill $180.65
Total: $389.65 - $150.00 Security Deposit = $239.65
Fath Properties is willing to remove the damage charges for a new total of $107.59.
This amount must be paid in full. Upon payment the collection will be removed from all credit bureaus within 30 days.
Payment may be mailed to:
Fath Properties
255 East Fifth Street, Suite 2300
Cincinnati, OH 45202
Thank you,
Jordann M[redacted], CAM
Regional Manager
Fath Properties
255 East 5th Street
Suite 2300
Cincinnati, OH 45202
[redacted]

Water bills are sent to each resident on a monthly basis so they will know the additional amount that needs to be added to the rent. In the event that they do not have the water bill they can call the office for the amount due.The water bill is due with the rent and needs to be paid on time to avoid a late fee.There is a Utility Addendum Allocation form that is signed by all residents at the time of move-in.The water bills will fluctuate monthly based on usage.The late fees for October and November will both be waived since there was an issue with communication.I hope that moving forward if there are any issues that need to be resolved that the resident will feel comfortable contacting me or the Property Manager at Village East.

Colonial Ridge will accept $200.00 to satisfy this account. Call the accounting department at [redacted] to pay the $200.00. Once the account is paid we will notify the Credit Bureau the account has been paid in full. Thank you, Donna [redacted] Regional Manager Fath Properties

Tell us why here...
In response to Revdex.com complaint ID [redacted] and the allegations of an infestation of roaches. Our investigation has found that the resident has only requested pest control on two separate occasions. The first service date is April 14, 2017 and the second on May 1, 2017. On both...

occasions the pest control technician noted that there was no evidence of roaches in the apartment. The resident has not requested any additional treatments until last Friday, September 1, 2017. At that time she indicated her health concerns and the property reached out to our pest control provider to develop a specific treatment plan due to her health concerns and that treatment is scheduled for Friday, September 8, 2017. On September 6, 2017 the Regional Manager and  the Property Manager inspected  the resident’s apartment and also found no evidence of roaches, but did find dirty dishes in the sink and grease in the drip pans. Both of these issues can be a contributing factor to developing a problem with roaches.
 
Additionally, on Friday, September 1, 2017, the resident contacted the office to have her carpet cleaned and the padding inspected due to a leak from her window. Our records indicate that we had not received a complaint regarding any issues in her apartment since June 28, 2017 and those repairs were completed on July 7, 2017. Our carpet vendor has been scheduled to complete these repairs on September 6, 2017.
 After reviewing the resident’s lease contract and inspecting the apartment, we do not feel that her issues warrant being released from her lease. We encourage the resident to continue to contact the management office with any maintenance concerns that need attention.

Tell us whyIt is our goal to maintain a quality living environment for our residents. To help achieve this goal, it is important to work together to minimize the potential for any bed bugs in our residents apartment or surrounding apartments. The residents lease provides a two page addendum...

outlining the responsibility and potential liability with regard to bed bugs. Specifically the addendum states “will inspect the dwelling within 48 hours after move-in and notify us of any bed bugs or bed bug infestation.” [redacted] moved in on July 8, and did not report any activity. It goes on to say that the resident will not attempt to treat, but will notify the office so a licensed exterminator can treat the apartment. Additionally it states, we will not be responsible for reimbursement for any outside treatment or loss of furniture. [redacted] has denied us access two times this week to evaluate and treat her apartment. Today after initially cancelling a third time she did allow us access to her apartment. Under the terms of the lease I do not feel we have any responsibility to reimburse her for losses we were not previously notified of. We do however, absolutely want to help her eliminate the bed bug situation in her apartment. I did call her twice yesterday if an effort to talk to her personally, but I did not receive a return call. Thank you,
[redacted] Fath Properties Regional Manager [redacted]
[redacted]
[redacted] here...

I have talked to the residents and their interrupter concerning the balance due on this account several times since they moved out. The balance owed includes a water bill of $284.21. The fact the residents were away from the apartment for a period of time has no bearing on the amount due for the water bill. The property uses a RUB system where all residents pay a portion of the total bill. The additional balance owed of $230.00 is due to excessive cleaning and physical damages that were caused by the resident in the apartment. I have explained this as well. Normal wear and tear is; we paint the apartment and don’t charge the resident, we clean the carpet, and if there aren’t excessive stains the resident is not charged. The resident is expected to leave the apartment clean with no damages. If there is excessive cleaning needed or physical damage; it is billed back to the resident. A statement was sent as required by law within 30 days of move-out to the forwarding address provided by the resident. If none was given, it is sent to the apartment address to be forwarded by the post office. Colonial Ridge will not be revising the amount due on this account. The account will need to be paid to show a zero balance on the residents’ credit report. Thank you, Donna [redacted] Fath Properties Regional Manager [redacted] ###-###-####