I have tried for several days to order a small item I did not know I was making a long distant call to the Phillippines to ask for help I am still trying to work with these people but now would like to know the president or CEO's name to write them about the matter, small as it would be
Tell us why here After corresponding through email with Ms [redacted] , I have generated a full credit to Ms [redacted] 's account This should post today or tomorrow The order was not able to be stopped and is currently a day or two from delivery I have asked Ms [redacted] to please return this package when it is received Thank you
I received a damaged item from this company today I called customer service after determining that the item was not able to function at all The level of communication was horrific The representative on the phone talked in circles and did not explain herself effectively She first offered me a "merchandise credit" for the cost of the item only (which was just over half of the total cost of receipt the item) After I inquired about the lack of customer service that offered, she then offered to credit my payment account for the cost of the item (again without shipping and handling costs) I then reminded her that the damage was not my fault and that it was a poor customer retention policy to not even offer to send a replacement item at no additional cost At that point she offered to send a replacement item at no charge After getting run in circles for almost minutes on the phone, I was frustrated by the double talk and felt that the company was more interested in the bottom line than it was in my order being correct I do not know if it was the representative with whom I spoke, or company policy, either way I will not be doing business with collections, etc in the future
Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ I apologize to Mr [redacted] for the handling of his order [redacted] Our system is automated and when his order went through with a sold out item it recalculated the shipping costsWe are working to get this problem fixedMr [redacted] ' additional refund check for was mailed on 10-6-I have also initiated his removal from our catalog listsI also apologize for the incorrect information provided by our colleagues overseas Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) What is the business going to do to refund thousands of orders that had the same problem I did? Is the business going to issue refunds or just keep the moneyThe business says they are working to fix the problem but does that give them the right to keep customer's money? As I stated in the complaint, [redacted] was very helpful to refund my order only after I cancelled itThe business needs to refund the thousands of dollars they have kept from customersThe business needs to provide all their records for the past years to an independent Revdex.com investigator and the Revdex.com should ensure those other affected customers are provided a full refundUntil such time as the independent investigation is completed, the Revdex.com should post a warning to the effect there is an investigation in progressThe business has in effected stated their system is defectiveOnly part of my complaint is somewhat resolved, in that they are providing me a full refund, removing all of my personal information from their records, removing me from their mailing, not going to sell or rent my personal information but the business did not address how they were going to provide a refund to other customers affected by the same defective programming as I was Final Business Response / [redacted] (4000, 9, 2015/10/15) */ The situation that Mr [redacted] experienced is unfortunate and we have corrected his order Our company successfully services millions of customers every yearWe work diligently to maintain extremely favorable customer service ratings including an A+ rating from the Revdex.comWe have been a company in good standing for a very long time and would not do anything to jeopardize our customer's trust As with any company, we do occasionally discover that a customer has experienced an unexpected eventMr [redacted] experienced one of these events, and while extremely rare in occurrence, when we are told of a problem, we work to correct them as quickly as possible Thank you for the opportunity to respond to Mr [redacted] Final Consumer Response / [redacted] (4200, 11, 2015/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company's response is "puffiness"Although the company has provided me with a full refund, the company did not address how they were going to refund the thousands of dollars their faulty automated system withheld/changed the shipping charges and then put that money in the pockets of the company as profitWhich I identified in my original complaintThe only resolution I will accept is a full investigation of the company's records by Law Enforcement and full refunds with interest to customersThe Revdex.com should reconsider its rating of this companyIf the Revdex.com should decide to close this complaint, I expect the Revdex.com to notify me by mail
Initial Business Response / [redacted] (1000, 5, 2014/12/03) */ I apologize to [redacted] for not receiving her order # XXXXXXXX [redacted] placed her order on XX-X-XX and [redacted] declined to authorize the amount of the sale ($26.92)On XX-X-XX we sent a letter to [redacted] advising her that her order did not go through because we could not get authorization on her paymentTo please contact us with a different form of paymentCustomer sent an email and we tried to get authorization through [redacted] again on XX-and again they declined authorizeThe reply we received from [redacted] is as follows: "This transaction couldnt be completedPlease redirect your customer to [redacted] It just is not possible to keep on contacting all the customers whose orders have been declined after the first declineWe would be happy to send [redacted] her order but we will need a credit card number or a money order/checkI do apologize again Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) In keeping with its previous performance, Collections, etcdid not attempt to resolve the issues, but contented itself with placing the blame on the customerIf this required omitting, or even a bit altering the facts, so be it! [redacted] sent full payment to Collections, etcon November It is available to Collections, etc., but it remains unclaimedIn the meanwhile, the amount is unavailable to meI doubt that [redacted] did not authorize payment, since I personally expressly instructed them to pay the amount to Collections, etcThe response of Collections, etcfails to deal with the uncomfortable fact that on November or I did talk with one of their customer service representatives over the phoneI specifically asked several questions, just to make sure that Collections, etcwas able to process my order"Do you have all the information I had to give you over the phone?" YES"You mean, you can now process my payment via [redacted] ?" YES"Are you telling me that you no longer need any credit card information from me?" THAT'S CORRECTWE DON'T NEED YOUR CREDIT CARD INFORMATIONWE ARE NOW ABLE TO PROCESS THE PAYPAL PAYMENT YOU MADEIt is not, as Collections, etcis trying to represent the situation, a matter of a cantankerous customer failing to cooperate and complaining insteadI did not expect Collections, etcto keep contacting me while I was doing nothing, but I expected them to complete the sale after I complied with all their demandsI paid using one of the methods of payment offered on their own websiteThen I contacted [redacted] specifically to ask it to pay Collections, etc$as payment for my order XXXXXXXXAccording to [redacted] , the payment was sent on November 15, but is still unclaimed by Collections, etcFinally, I did talk over the phone with a customer service representative of Collections, etcand answered every questions she hadPublicly denying facts and depicting other companies and the customer in unfavorable light is simply not acceptableI want Collections, etcto explain why it is not processing my order, even after I talked to their CS employee, and she assured me that Collections, etcwas able to complete the transactionWhat happened to the information I gave to their CS person over the phone? If the information was not sufficient, why does Collections, etcnot train its CS staff to ask the proper questions? It is not [redacted] 's fault, nor is it mine, that Collections, etchas CS staff that is not up to the tasksCollections, etchas been unable for days (and counting) to send me a simple orderIn the meanwhile, my money is in a limbo, and I have already spent a great deal of my own time on trying to comply with the requests of Collections, etcthat form an endless loopIn the same time, Collections, etcdoes not feel that it should respect any of my requestssuch as to stop filling up my mailbox with their promotionsThe mere fact that I politely asked them to remove me from their mailing list (see my original complaint) means nothing to Collections, etcCollections, etcmay still claim the payment and send me my orderIt may choose to compensate me for the time and the frustration of dealing with their Customer ServiceBut if they aren't interested, as they appear to be, to win me back as their customer, they definitely and immediately should stop sending me promotionsSince I expressed my wish not to be the recipient anymore of these e-mails, I seem to receive more of them than before I filed my complaint Final Business Response / [redacted] (4000, 9, 2014/12/18) */ Once again I apologize to [redacted] for the trouble with her orderWe have tried repeatedly to push this order through and still the sale is rejectedWhile [redacted] is still seeing the money showing held in her [redacted] account, I can assure her that this money is available for her useAn authorization or lack of one drops off of the account after days if not depositedBut it will show on her account for monthsI have talked with our IT department and they have confirmed the aboveI am sorry Consumer Response / [redacted] (3001, 15, 2015/01/12) */ I would like to ask them emphatically, for the fourth time, to remove my name from their e-mail list, and stop sending me ads First, a correctionThe money was available to Collections, etcfor 30, not 10, daysSecond, nowhere did Collections, etcaddress the fact that I talked with a CS representative, and gave her over the phone all the information she asked forShe expressly stated that she had all that she needed, and that my order would be shipped soonIt is hardly my fault if their CS employees are incompetentCollections, etchad my phone number, so nothing prevented them from calling me for more informationSo their response is disingenuousApparently they do not appreciate their customersIf the quality of their customer service is any indication of the quality of their merchandise, I should be glad that they did not ship my orderOne issue remains: I signed up for the e-mail notification of Collections, etc., because they offered a discount from my first orderWhen it became obvious that they do not appre4ciate my business, I asked them to remove my name from their e-mail listI asked them two more times through the Revdex.comYet their e-mails keep coming and clogging my mailbox, sometimes several a day, even though Collections, etcdid not fulfill its end of the bargainI would like to ask them emphatically, for the fourth time, to remove my name from their e-mail list, and stop sending me adsFinally, I would like to thank the Revdex.com of Chicago and Northern Illinois for their assistance with this issue Business Response / [redacted] (4000, 18, 2015/01/13) */ Once again I apologize to [redacted] I have notified our marketing department to remove [redacted] from our email promotionsThey will have this done as fast as possible Thank you
Initial Business Response / [redacted] (1000, 5, 2014/05/09) */ I apologize to [redacted] for the trouble she has gone through with her order [redacted] I will explain the circumstances for the $charge shown on her debit card bill on 5-2- [redacted] placed an internet order with us on 3-3-for an order totalling $for four itemsOne of the items, a Butterfly Table Runner was backordered until 3-7-and did not ship with the other three items on 3-5-We can only charge for merchandise shippedThe items shipped on 3-5-totalled $Then on 3-7-when the fourth item shipped for $our payment processor came back to us with a rejected depositMeaning we shipped the product but were not paid the $On 4-29-we tried resubmitting the $deposit and it went through successfullyWe cannot determine if a credit card is a debit card or not and we had no idea that [redacted] would be charged an NSF fee by her bank for our activity in trying to collect our payment for a product shippedI hope I have explained our situation and once again I sincerely apologize to [redacted] for the trouble we have caused her Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) My Order [redacted] placed on Mar.03, 2014, amounted to $(I was entitled to FREE SHIP)which they tried to charge me for from the beginning! I was notified by CollectionsEtconly (3) of the (4) items I ordered would ship immediately, and I would be BILLED when the items shipped, for $The last item was on back orderI paid via [redacted] on Mar05, 2014, the total DUE of $46.47, and told WHEN the last item shipped, I would be BILLED for $I am unsure of the exact date the last item was shipped to me, whether in late March or early April??? But NO additional BILL or e-mail from CollectionsEtc., or indication of the further $to be paid was presented to either me or my bankUpon close examination of my accounts, NEITHER my [redacted] nor my Banking Statements for the months of Mar.UNTIL April 29, 2014, indicated ANY $PURCHASE or BILLNothing was EVER presented to my Bank for payment on Mar07, 2014, (as they stated in their response) because there were funds in my account to cover it, and there was NO indication on any of my banking statements that it was presented for payment and "rejected"My bank covers my overdrafts, and I pay any banking fees, if this happens! All of a sudden on April 29, 2014--WITHOUT MY KNOWLEDGE or MY AUTHORIZATION COLLECTIONSETCWITHDREW MONEY FROM MY ON LINE ACCTvia [redacted] ! This is ILLEGAL! If I had been presented with an invoice for the $or even an E-mail from CollectionsEtcindicating payment of $was NOW DUE--I would have worked it into my BudgetI live on a fixed income and cannot afford such costly and deceptive business practices from what is supposed to be a reputable companyI WILL NEVER CONSIDER PURCHASING ANYTHING FROM THIS COMPANY AGAIN all because of their VERY POOR CUSTOMER SERVICE, and neglecting to even bother to present me with an AMOUNT DUE/NOTICE Final Business Response / [redacted] (4000, 9, 2014/05/12) */ I once again apologize to [redacted] for the inconvenience caused herIt seems there is nothing else I can say that would help the situation
Tell us why here I have looked into Ms [redacted] complaint and have found that the Postal Service is showing that the package was handed to the customer on 12-24-at 1:43pm I apologize to Ms [redacted] that our CSR's were not aware of the emails being sent to our customers informing them of the last possible ordering date for delivery by Christmas I hope that Ms [redacted] was satisfied with the items that she ordered
Thank you for allowing us this opportunity to answer Mr [redacted] 's complaint We did receive his order on July 25th and his check was sent for deposit on the 26th As stated on the back of our order form "Personal checks subject to credit approval" We received approval on July 29th and the order shipped August 1stThe item was delivered on August 4th He contacted us on the 5th asking for a label to return the item We are currently waiting for the return Upon receipt we will issue a refund We regret any inconvenience this may have caused Mr [redacted] Sincerely, Collections EtcCustomer Care Department
Initial Business Response / [redacted] (1000, 5, 2015/03/25) */ I apologize to to our customer concerning the emails going to her work addressI have submitted her name, address, and email address to our marketing department to have her information stricken from our listsBecause it takes a short while for the updates to occur our customer may receive a few trickling emailsBut I assure her that they we be stopped as soon as humanly possibleI thank you for this opportunity to serve yu
Complaint: [redacted] I am rejecting this response because: You have closed this complaint apparently, as your email states, because I did not respond to you saying the complaint was resolvedI did not see where I was to do thisI'm sorry that it was not done and apparently this was my errorI understand since you have now closed the case, there is nothing more to be done However, since this is what one of your email states that Collections, Etcsaid: I apologize to Ms [redacted] that our CSR's were not aware of the emails being sent to our customers informing them of the last possible ordering date for delivery by Christmas, I still feel this is advertisementIt should not be the customer's fault that the company CSR's were unaware of their emailsAs previously stated, I ordered my merchandise on Dec19, 2016, and Collections, Etc.'s email specifically stated that I could still order by 2:CST on Decand still get my order by Christmas at no additional chargeWhen tracking my package, FedEx showed my package would not be delivered until Dec28, so I called FedEx to explain what Collections, Etcemail saidThe supervisor I talked to there was extremely helpful and stated she would put a priority on my order and try to get it to me by the promised timeShe also told me that they contract with Collections and that business should have known how the order was to be sent if I was to get by-Christmas deliveryI very strongly feel this is the ONLY reason I did receive it on Decbecause, even with FedEx's intervention, if I had ordered the merchandise on Decas their email stated, I definitely still would not have received it by Christmas Collection's, Etcshould have to suffer from a lower rating by the Revdex.com because this IS advertising when they even state that their own personnel were not even aware of their emails being sent out that stated delivery by Christmas at no additional charge Thank you Sincerely, MrsConnie [redacted]
I purchased online date 1/28/order no [redacted] csr # [redacted] $shipping & processing total I was not pleased with the article and called for a return I was advised that a charged would apply for a return label I do not think this is fair as I have place many an order by email and when received a return slip is accompanied with the order Nocharge I do not like the way this was handled by csr service and advised them I would not give a positive review for their company
Tell us why here I apologize to Ms [redacted] for the trouble she had while placing her order with us When Ms [redacted] placed the order and closed the order the sale went to the credit card processor for authorization We did not receive the funds as the order was cancelled, We only receive payment when the order is shipped Usually when an order is placed on our web site it could take time to transfer into our database Our customer service reps could not have seen the order if it had not transferred yet I have generated a request to our marketing department to remove Ms [redacted] from our mailings and emails If Ms [redacted] was receiving catalogs she may receive one or two more before they stop Thank you for giving us this opportunity to explain the situation
I ordered a number of products online on 10/13/ As off 10/22/products had not been delivered so I viewed my account only to find out that Collections Etchas billed my account twice Upon calling Collections EtcCustomer Service at 620- [redacted] to question the charges nothing made sense Per the Customer Service Rep, my account was not charged on the 13th, but on the 19th As I explained that made no sense because I was looking at my account showing the account being charged on the 13th, and the 18th; the dates did not correspond with what I was being told Per the Customer Service Rep, there is only one charge from the 19th As I again tried to explain the inconsistency the Rep insisted the only charge was from the 19th and this was not done by Collections Etc.; but my bank So I contacted the Bank Only to find out that my account was charged by Collections Etc.on 10/and 10/ It "appears" the charge from 10/may have been in error as Collections Etcnever attempted to collect these funds but also never reversed/canceled the charge either Now I have to wait for the charge to "cycle" and automatically cancel or file a full dispute, total inconvenience So dissatisfied with Customer Service lack of ability to know system to see what was done to my account, their lack of concern that they double charged my account, and their insistence they were not at fault here 1st and last time ordering from Collections Etc
Initial Business Response / [redacted] (1000, 5, 2014/05/21) */ Thank you for giving us this opportunity to explain the unfortunate problem we had with [redacted] order We received her order on May 7th but we inadvertently spelled her last name incorrectly, this is why it was not located at the time she calledWe did find the order which was being held because of a balance due We contacted [redacted] on May 14th aand explained this and waived the balance dueThe order shipped the same day and was delivered May 17th this was confirmed with [redacted] We apologize for any inconvenience we have caused herThank you
Initial Business Response / [redacted] (1000, 8, 2014/10/31) */ Contact Name and Title: [redacted] Contact Phone: [redacted] I apologize that this matter was answered taken care of immediatelyCustomer first called us on 10-16-saying that she sent a money order for an itemWe informed her that we had not received it yetCustomer called three times on 10-20-and two times on 10-21-asking for her orderWe informed her that the order was not in our system yetAs it turned out the order came in on 10-20-but because of the volume of mail we receive it did not register in our system until sometime on 10-21-Customer called on 10-22-and 10-25-and we explained that the item she order was back-ordered until 11-14-We sent a postcard to her with this notice on 10-22-Since this Revdex.com notice we have cancelledher order as requested and a refund will be sent on 11-4-when our refunds ar processedThank you
I ordered several items online for a total of $41.00, I get an email response showing my order and the $balance hours later I get another duplicate email showing my order but now the balance is $ Whaaaat? I callof course, and the customer service can't find any order but mysteriously has my email and address She says to call back in a day or two, I say 'cancel the order' but somehow she can't
Dont ever buy a product from this company One there products are so cheap and over priced that the money you spend could be spent better just about anywhere that hereNext if you want a refund good luckI was told from one of the supervisors Roy that I would be recieveing a refund and days later I get an email saying that I am getting a $store credit I spent $over with themThey will lie, the supervisors are incompetent, they dont make notes, thank goodness I did and have the records, names, dates and timesSo now I call and you know I can't get back to Roy, not a chance, but they tell me that nope no refund $dollar creditThis was bought as a Christmas present, never told to open when we bought these items, was told at the time of purchase that we could get a refund if we did not like them or something was wrong with them, but that was just another lie to get the sale So be warned, this is a bad company to deal with, all they want is your cash, and once they have it you are not getting it backI will never ever buy another product from these worthless peopleJust aweful experience Don't do it, very bad
Initial Business Response / [redacted] (1000, 5, 2014/11/13) */ I can absolutely assure [redacted] that we DO NOT share any credit card information with anyone. We did not submit [redacted] 's credited card to [redacted] . The only way a company like [redacted] can get [redacted] 's credit card is by... submitting it herself. [redacted] has not ordered from us since 2010. We have no idea why [redacted] would say that we provided this information to them. Also, [redacted] was removed from our lists several years ago. I apologize for the misinformation provided to [redacted] . Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke to a representative from Collections, Etc. in October concerning my "membership" to [redacted] I was told that it was because I cashed a check from Collections, Etc. I was also told by [redacted] that my trial membership began when I cashed this check (that I thought was a refund check). They then began charging my credit card for monthly payments, but I never received any membership information, a membership number or even a telephone number to contact the company in case I needed to use their services. The only way [redacted] could have gotten my credit card information was from Collections, Etc. When I contacted [redacted] I was told that I was enrolled in their program through Collections, Etc. Once again, they used my credit card information. I am still receiving catalogs from this company, Collections, Etc.; I received one in the mail two days ago. I have no idea how the membership scam to [redacted] was started. A representative from Collections, Etc. told me that they do not keep my credit card information, but, apparently, they do since they gave it to [redacted] when I cashed the "refund" check that automatically signed me up for membership to this club and began taking payments from my credit card. [redacted] has stated that Collections, Etc. enrolled me in their program, and that is the only way that they could have obtained my credit card information. I do not even know what kind of company that this even is, and I am curious to know what kind of partnership Collections, Etc. has with these businesses and how much money that they make off each new "enrollment" that comes from their company. Final Business Response / [redacted] (4000, 9, 2014/11/19) */ I am sorry but I KNOW we do not give out customer credit cards. We give customers the opportunity to join these savings companies by informing them of these companies offers, but the customer has to give payment information to these savings companies themselves. I cannot stress this enough. Customer had to be misinformed in October by one of our representatves who did not know the specifics.
Initial Business Response / [redacted] (1000, 5, 2014/06/26) */ I apologize for the inconvenience caused [redacted] On our Web site we give customers the opportunity to try other companies productsWe allow these companies to add pop ups to our site after a customer completed their shopping with usIn March [redacted] purchased merchandise from us using his PayPal accountThe pop up was offered and he must have agreed to try the [redacted] ClubBut when he agreed to this product he had to enter his credit card numberWe do not have access to his credit card number and after speaking with a representative from The [redacted] club she said they do not take Paypal accountsShe also said that [redacted] cancelled the trial but did not ask for his $backThe represtative from the [redacted] Club would not refund [redacted] on our request, he will have to call them back at [redacted] and request the $refundOnce again I apologize for any confusion Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called and cancelled the trial for the [redacted] Club BEFORE the $was charged to my accountI called [redacted] Club and told them that I did not authorize this charge and wanted it credited back to my account on 6/25/They informed me the credit will appear in 3-daysI just want this credit back to my account Final Business Response / [redacted] (4000, 9, 2014/06/27) */ I apologize, but the [redacted] club will not let us authorize a credit as we did not charge the customer or initiate the chargeHe must call back [redacted] club and make sure they credit his account
I have tried for several days to order a small item I did not know I was making a long distant call to the Phillippines to ask for help I am still trying to work with these people but now would like to know the president or CEO's name to write them about the matter, small as it would be
Tell us why here After corresponding through email with Ms [redacted] , I have generated a full credit to Ms [redacted] 's account This should post today or tomorrow The order was not able to be stopped and is currently a day or two from delivery I have asked Ms [redacted] to please return this package when it is received Thank you
Always great
I received a damaged item from this company today I called customer service after determining that the item was not able to function at all The level of communication was horrific The representative on the phone talked in circles and did not explain herself effectively She first offered me a "merchandise credit" for the cost of the item only (which was just over half of the total cost of receipt the item) After I inquired about the lack of customer service that offered, she then offered to credit my payment account for the cost of the item (again without shipping and handling costs) I then reminded her that the damage was not my fault and that it was a poor customer retention policy to not even offer to send a replacement item at no additional cost At that point she offered to send a replacement item at no charge After getting run in circles for almost minutes on the phone, I was frustrated by the double talk and felt that the company was more interested in the bottom line than it was in my order being correct I do not know if it was the representative with whom I spoke, or company policy, either way I will not be doing business with collections, etc in the future
Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ I apologize to Mr [redacted] for the handling of his order [redacted] Our system is automated and when his order went through with a sold out item it recalculated the shipping costsWe are working to get this problem fixedMr [redacted] ' additional refund check for was mailed on 10-6-I have also initiated his removal from our catalog listsI also apologize for the incorrect information provided by our colleagues overseas Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) What is the business going to do to refund thousands of orders that had the same problem I did? Is the business going to issue refunds or just keep the moneyThe business says they are working to fix the problem but does that give them the right to keep customer's money? As I stated in the complaint, [redacted] was very helpful to refund my order only after I cancelled itThe business needs to refund the thousands of dollars they have kept from customersThe business needs to provide all their records for the past years to an independent Revdex.com investigator and the Revdex.com should ensure those other affected customers are provided a full refundUntil such time as the independent investigation is completed, the Revdex.com should post a warning to the effect there is an investigation in progressThe business has in effected stated their system is defectiveOnly part of my complaint is somewhat resolved, in that they are providing me a full refund, removing all of my personal information from their records, removing me from their mailing, not going to sell or rent my personal information but the business did not address how they were going to provide a refund to other customers affected by the same defective programming as I was Final Business Response / [redacted] (4000, 9, 2015/10/15) */ The situation that Mr [redacted] experienced is unfortunate and we have corrected his order Our company successfully services millions of customers every yearWe work diligently to maintain extremely favorable customer service ratings including an A+ rating from the Revdex.comWe have been a company in good standing for a very long time and would not do anything to jeopardize our customer's trust As with any company, we do occasionally discover that a customer has experienced an unexpected eventMr [redacted] experienced one of these events, and while extremely rare in occurrence, when we are told of a problem, we work to correct them as quickly as possible Thank you for the opportunity to respond to Mr [redacted] Final Consumer Response / [redacted] (4200, 11, 2015/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company's response is "puffiness"Although the company has provided me with a full refund, the company did not address how they were going to refund the thousands of dollars their faulty automated system withheld/changed the shipping charges and then put that money in the pockets of the company as profitWhich I identified in my original complaintThe only resolution I will accept is a full investigation of the company's records by Law Enforcement and full refunds with interest to customersThe Revdex.com should reconsider its rating of this companyIf the Revdex.com should decide to close this complaint, I expect the Revdex.com to notify me by mail
Initial Business Response / [redacted] (1000, 5, 2014/12/03) */ I apologize to [redacted] for not receiving her order # XXXXXXXX [redacted] placed her order on XX-X-XX and [redacted] declined to authorize the amount of the sale ($26.92)On XX-X-XX we sent a letter to [redacted] advising her that her order did not go through because we could not get authorization on her paymentTo please contact us with a different form of paymentCustomer sent an email and we tried to get authorization through [redacted] again on XX-and again they declined authorizeThe reply we received from [redacted] is as follows: "This transaction couldnt be completedPlease redirect your customer to [redacted] It just is not possible to keep on contacting all the customers whose orders have been declined after the first declineWe would be happy to send [redacted] her order but we will need a credit card number or a money order/checkI do apologize again Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) In keeping with its previous performance, Collections, etcdid not attempt to resolve the issues, but contented itself with placing the blame on the customerIf this required omitting, or even a bit altering the facts, so be it! [redacted] sent full payment to Collections, etcon November It is available to Collections, etc., but it remains unclaimedIn the meanwhile, the amount is unavailable to meI doubt that [redacted] did not authorize payment, since I personally expressly instructed them to pay the amount to Collections, etcThe response of Collections, etcfails to deal with the uncomfortable fact that on November or I did talk with one of their customer service representatives over the phoneI specifically asked several questions, just to make sure that Collections, etcwas able to process my order"Do you have all the information I had to give you over the phone?" YES"You mean, you can now process my payment via [redacted] ?" YES"Are you telling me that you no longer need any credit card information from me?" THAT'S CORRECTWE DON'T NEED YOUR CREDIT CARD INFORMATIONWE ARE NOW ABLE TO PROCESS THE PAYPAL PAYMENT YOU MADEIt is not, as Collections, etcis trying to represent the situation, a matter of a cantankerous customer failing to cooperate and complaining insteadI did not expect Collections, etcto keep contacting me while I was doing nothing, but I expected them to complete the sale after I complied with all their demandsI paid using one of the methods of payment offered on their own websiteThen I contacted [redacted] specifically to ask it to pay Collections, etc$as payment for my order XXXXXXXXAccording to [redacted] , the payment was sent on November 15, but is still unclaimed by Collections, etcFinally, I did talk over the phone with a customer service representative of Collections, etcand answered every questions she hadPublicly denying facts and depicting other companies and the customer in unfavorable light is simply not acceptableI want Collections, etcto explain why it is not processing my order, even after I talked to their CS employee, and she assured me that Collections, etcwas able to complete the transactionWhat happened to the information I gave to their CS person over the phone? If the information was not sufficient, why does Collections, etcnot train its CS staff to ask the proper questions? It is not [redacted] 's fault, nor is it mine, that Collections, etchas CS staff that is not up to the tasksCollections, etchas been unable for days (and counting) to send me a simple orderIn the meanwhile, my money is in a limbo, and I have already spent a great deal of my own time on trying to comply with the requests of Collections, etcthat form an endless loopIn the same time, Collections, etcdoes not feel that it should respect any of my requestssuch as to stop filling up my mailbox with their promotionsThe mere fact that I politely asked them to remove me from their mailing list (see my original complaint) means nothing to Collections, etcCollections, etcmay still claim the payment and send me my orderIt may choose to compensate me for the time and the frustration of dealing with their Customer ServiceBut if they aren't interested, as they appear to be, to win me back as their customer, they definitely and immediately should stop sending me promotionsSince I expressed my wish not to be the recipient anymore of these e-mails, I seem to receive more of them than before I filed my complaint Final Business Response / [redacted] (4000, 9, 2014/12/18) */ Once again I apologize to [redacted] for the trouble with her orderWe have tried repeatedly to push this order through and still the sale is rejectedWhile [redacted] is still seeing the money showing held in her [redacted] account, I can assure her that this money is available for her useAn authorization or lack of one drops off of the account after days if not depositedBut it will show on her account for monthsI have talked with our IT department and they have confirmed the aboveI am sorry Consumer Response / [redacted] (3001, 15, 2015/01/12) */ I would like to ask them emphatically, for the fourth time, to remove my name from their e-mail list, and stop sending me ads First, a correctionThe money was available to Collections, etcfor 30, not 10, daysSecond, nowhere did Collections, etcaddress the fact that I talked with a CS representative, and gave her over the phone all the information she asked forShe expressly stated that she had all that she needed, and that my order would be shipped soonIt is hardly my fault if their CS employees are incompetentCollections, etchad my phone number, so nothing prevented them from calling me for more informationSo their response is disingenuousApparently they do not appreciate their customersIf the quality of their customer service is any indication of the quality of their merchandise, I should be glad that they did not ship my orderOne issue remains: I signed up for the e-mail notification of Collections, etc., because they offered a discount from my first orderWhen it became obvious that they do not appre4ciate my business, I asked them to remove my name from their e-mail listI asked them two more times through the Revdex.comYet their e-mails keep coming and clogging my mailbox, sometimes several a day, even though Collections, etcdid not fulfill its end of the bargainI would like to ask them emphatically, for the fourth time, to remove my name from their e-mail list, and stop sending me adsFinally, I would like to thank the Revdex.com of Chicago and Northern Illinois for their assistance with this issue Business Response / [redacted] (4000, 18, 2015/01/13) */ Once again I apologize to [redacted] I have notified our marketing department to remove [redacted] from our email promotionsThey will have this done as fast as possible Thank you
Initial Business Response / [redacted] (1000, 5, 2014/05/09) */ I apologize to [redacted] for the trouble she has gone through with her order [redacted] I will explain the circumstances for the $charge shown on her debit card bill on 5-2- [redacted] placed an internet order with us on 3-3-for an order totalling $for four itemsOne of the items, a Butterfly Table Runner was backordered until 3-7-and did not ship with the other three items on 3-5-We can only charge for merchandise shippedThe items shipped on 3-5-totalled $Then on 3-7-when the fourth item shipped for $our payment processor came back to us with a rejected depositMeaning we shipped the product but were not paid the $On 4-29-we tried resubmitting the $deposit and it went through successfullyWe cannot determine if a credit card is a debit card or not and we had no idea that [redacted] would be charged an NSF fee by her bank for our activity in trying to collect our payment for a product shippedI hope I have explained our situation and once again I sincerely apologize to [redacted] for the trouble we have caused her Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) My Order [redacted] placed on Mar.03, 2014, amounted to $(I was entitled to FREE SHIP)which they tried to charge me for from the beginning! I was notified by CollectionsEtconly (3) of the (4) items I ordered would ship immediately, and I would be BILLED when the items shipped, for $The last item was on back orderI paid via [redacted] on Mar05, 2014, the total DUE of $46.47, and told WHEN the last item shipped, I would be BILLED for $I am unsure of the exact date the last item was shipped to me, whether in late March or early April??? But NO additional BILL or e-mail from CollectionsEtc., or indication of the further $to be paid was presented to either me or my bankUpon close examination of my accounts, NEITHER my [redacted] nor my Banking Statements for the months of Mar.UNTIL April 29, 2014, indicated ANY $PURCHASE or BILLNothing was EVER presented to my Bank for payment on Mar07, 2014, (as they stated in their response) because there were funds in my account to cover it, and there was NO indication on any of my banking statements that it was presented for payment and "rejected"My bank covers my overdrafts, and I pay any banking fees, if this happens! All of a sudden on April 29, 2014--WITHOUT MY KNOWLEDGE or MY AUTHORIZATION COLLECTIONSETCWITHDREW MONEY FROM MY ON LINE ACCTvia [redacted] ! This is ILLEGAL! If I had been presented with an invoice for the $or even an E-mail from CollectionsEtcindicating payment of $was NOW DUE--I would have worked it into my BudgetI live on a fixed income and cannot afford such costly and deceptive business practices from what is supposed to be a reputable companyI WILL NEVER CONSIDER PURCHASING ANYTHING FROM THIS COMPANY AGAIN all because of their VERY POOR CUSTOMER SERVICE, and neglecting to even bother to present me with an AMOUNT DUE/NOTICE Final Business Response / [redacted] (4000, 9, 2014/05/12) */ I once again apologize to [redacted] for the inconvenience caused herIt seems there is nothing else I can say that would help the situation
Tell us why here I have looked into Ms [redacted] complaint and have found that the Postal Service is showing that the package was handed to the customer on 12-24-at 1:43pm I apologize to Ms [redacted] that our CSR's were not aware of the emails being sent to our customers informing them of the last possible ordering date for delivery by Christmas I hope that Ms [redacted] was satisfied with the items that she ordered
Thank you for allowing us this opportunity to answer Mr [redacted] 's complaint We did receive his order on July 25th and his check was sent for deposit on the 26th As stated on the back of our order form "Personal checks subject to credit approval" We received approval on July 29th and the order shipped August 1stThe item was delivered on August 4th He contacted us on the 5th asking for a label to return the item We are currently waiting for the return Upon receipt we will issue a refund We regret any inconvenience this may have caused Mr [redacted] Sincerely, Collections EtcCustomer Care Department
Initial Business Response / [redacted] (1000, 5, 2015/03/25) */ I apologize to to our customer concerning the emails going to her work addressI have submitted her name, address, and email address to our marketing department to have her information stricken from our listsBecause it takes a short while for the updates to occur our customer may receive a few trickling emailsBut I assure her that they we be stopped as soon as humanly possibleI thank you for this opportunity to serve yu
Complaint: [redacted] I am rejecting this response because: You have closed this complaint apparently, as your email states, because I did not respond to you saying the complaint was resolvedI did not see where I was to do thisI'm sorry that it was not done and apparently this was my errorI understand since you have now closed the case, there is nothing more to be done However, since this is what one of your email states that Collections, Etcsaid: I apologize to Ms [redacted] that our CSR's were not aware of the emails being sent to our customers informing them of the last possible ordering date for delivery by Christmas, I still feel this is advertisementIt should not be the customer's fault that the company CSR's were unaware of their emailsAs previously stated, I ordered my merchandise on Dec19, 2016, and Collections, Etc.'s email specifically stated that I could still order by 2:CST on Decand still get my order by Christmas at no additional chargeWhen tracking my package, FedEx showed my package would not be delivered until Dec28, so I called FedEx to explain what Collections, Etcemail saidThe supervisor I talked to there was extremely helpful and stated she would put a priority on my order and try to get it to me by the promised timeShe also told me that they contract with Collections and that business should have known how the order was to be sent if I was to get by-Christmas deliveryI very strongly feel this is the ONLY reason I did receive it on Decbecause, even with FedEx's intervention, if I had ordered the merchandise on Decas their email stated, I definitely still would not have received it by Christmas Collection's, Etcshould have to suffer from a lower rating by the Revdex.com because this IS advertising when they even state that their own personnel were not even aware of their emails being sent out that stated delivery by Christmas at no additional charge Thank you Sincerely, MrsConnie [redacted]
I purchased online date 1/28/order no [redacted] csr # [redacted] $shipping & processing total I was not pleased with the article and called for a return I was advised that a charged would apply for a return label I do not think this is fair as I have place many an order by email and when received a return slip is accompanied with the order Nocharge I do not like the way this was handled by csr service and advised them I would not give a positive review for their company
Tell us why here I apologize to Ms [redacted] for the trouble she had while placing her order with us When Ms [redacted] placed the order and closed the order the sale went to the credit card processor for authorization We did not receive the funds as the order was cancelled, We only receive payment when the order is shipped Usually when an order is placed on our web site it could take time to transfer into our database Our customer service reps could not have seen the order if it had not transferred yet I have generated a request to our marketing department to remove Ms [redacted] from our mailings and emails If Ms [redacted] was receiving catalogs she may receive one or two more before they stop Thank you for giving us this opportunity to explain the situation
I ordered a number of products online on 10/13/ As off 10/22/products had not been delivered so I viewed my account only to find out that Collections Etchas billed my account twice Upon calling Collections EtcCustomer Service at 620- [redacted] to question the charges nothing made sense Per the Customer Service Rep, my account was not charged on the 13th, but on the 19th As I explained that made no sense because I was looking at my account showing the account being charged on the 13th, and the 18th; the dates did not correspond with what I was being told Per the Customer Service Rep, there is only one charge from the 19th As I again tried to explain the inconsistency the Rep insisted the only charge was from the 19th and this was not done by Collections Etc.; but my bank So I contacted the Bank Only to find out that my account was charged by Collections Etc.on 10/and 10/ It "appears" the charge from 10/may have been in error as Collections Etcnever attempted to collect these funds but also never reversed/canceled the charge either Now I have to wait for the charge to "cycle" and automatically cancel or file a full dispute, total inconvenience So dissatisfied with Customer Service lack of ability to know system to see what was done to my account, their lack of concern that they double charged my account, and their insistence they were not at fault here 1st and last time ordering from Collections Etc
Initial Business Response / [redacted] (1000, 5, 2014/05/21) */ Thank you for giving us this opportunity to explain the unfortunate problem we had with [redacted] order We received her order on May 7th but we inadvertently spelled her last name incorrectly, this is why it was not located at the time she calledWe did find the order which was being held because of a balance due We contacted [redacted] on May 14th aand explained this and waived the balance dueThe order shipped the same day and was delivered May 17th this was confirmed with [redacted] We apologize for any inconvenience we have caused herThank you
Initial Business Response / [redacted] (1000, 8, 2014/10/31) */ Contact Name and Title: [redacted] Contact Phone: [redacted] I apologize that this matter was answered taken care of immediatelyCustomer first called us on 10-16-saying that she sent a money order for an itemWe informed her that we had not received it yetCustomer called three times on 10-20-and two times on 10-21-asking for her orderWe informed her that the order was not in our system yetAs it turned out the order came in on 10-20-but because of the volume of mail we receive it did not register in our system until sometime on 10-21-Customer called on 10-22-and 10-25-and we explained that the item she order was back-ordered until 11-14-We sent a postcard to her with this notice on 10-22-Since this Revdex.com notice we have cancelledher order as requested and a refund will be sent on 11-4-when our refunds ar processedThank you
I ordered several items online for a total of $41.00, I get an email response showing my order and the $balance hours later I get another duplicate email showing my order but now the balance is $ Whaaaat? I callof course, and the customer service can't find any order but mysteriously has my email and address She says to call back in a day or two, I say 'cancel the order' but somehow she can't
Dont ever buy a product from this company One there products are so cheap and over priced that the money you spend could be spent better just about anywhere that hereNext if you want a refund good luckI was told from one of the supervisors Roy that I would be recieveing a refund and days later I get an email saying that I am getting a $store credit I spent $over with themThey will lie, the supervisors are incompetent, they dont make notes, thank goodness I did and have the records, names, dates and timesSo now I call and you know I can't get back to Roy, not a chance, but they tell me that nope no refund $dollar creditThis was bought as a Christmas present, never told to open when we bought these items, was told at the time of purchase that we could get a refund if we did not like them or something was wrong with them, but that was just another lie to get the sale So be warned, this is a bad company to deal with, all they want is your cash, and once they have it you are not getting it backI will never ever buy another product from these worthless peopleJust aweful experience Don't do it, very bad
Initial Business Response / [redacted] (1000, 5, 2014/11/13) */ I can absolutely assure [redacted] that we DO NOT share any credit card information with anyone. We did not submit [redacted] 's credited card to [redacted] . The only way a company like [redacted] can get [redacted] 's credit card is by... submitting it herself. [redacted] has not ordered from us since 2010. We have no idea why [redacted] would say that we provided this information to them. Also, [redacted] was removed from our lists several years ago. I apologize for the misinformation provided to [redacted] . Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke to a representative from Collections, Etc. in October concerning my "membership" to [redacted] I was told that it was because I cashed a check from Collections, Etc. I was also told by [redacted] that my trial membership began when I cashed this check (that I thought was a refund check). They then began charging my credit card for monthly payments, but I never received any membership information, a membership number or even a telephone number to contact the company in case I needed to use their services. The only way [redacted] could have gotten my credit card information was from Collections, Etc. When I contacted [redacted] I was told that I was enrolled in their program through Collections, Etc. Once again, they used my credit card information. I am still receiving catalogs from this company, Collections, Etc.; I received one in the mail two days ago. I have no idea how the membership scam to [redacted] was started. A representative from Collections, Etc. told me that they do not keep my credit card information, but, apparently, they do since they gave it to [redacted] when I cashed the "refund" check that automatically signed me up for membership to this club and began taking payments from my credit card. [redacted] has stated that Collections, Etc. enrolled me in their program, and that is the only way that they could have obtained my credit card information. I do not even know what kind of company that this even is, and I am curious to know what kind of partnership Collections, Etc. has with these businesses and how much money that they make off each new "enrollment" that comes from their company. Final Business Response / [redacted] (4000, 9, 2014/11/19) */ I am sorry but I KNOW we do not give out customer credit cards. We give customers the opportunity to join these savings companies by informing them of these companies offers, but the customer has to give payment information to these savings companies themselves. I cannot stress this enough. Customer had to be misinformed in October by one of our representatves who did not know the specifics.
Initial Business Response / [redacted] (1000, 5, 2014/06/26) */ I apologize for the inconvenience caused [redacted] On our Web site we give customers the opportunity to try other companies productsWe allow these companies to add pop ups to our site after a customer completed their shopping with usIn March [redacted] purchased merchandise from us using his PayPal accountThe pop up was offered and he must have agreed to try the [redacted] ClubBut when he agreed to this product he had to enter his credit card numberWe do not have access to his credit card number and after speaking with a representative from The [redacted] club she said they do not take Paypal accountsShe also said that [redacted] cancelled the trial but did not ask for his $backThe represtative from the [redacted] Club would not refund [redacted] on our request, he will have to call them back at [redacted] and request the $refundOnce again I apologize for any confusion Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called and cancelled the trial for the [redacted] Club BEFORE the $was charged to my accountI called [redacted] Club and told them that I did not authorize this charge and wanted it credited back to my account on 6/25/They informed me the credit will appear in 3-daysI just want this credit back to my account Final Business Response / [redacted] (4000, 9, 2014/06/27) */ I apologize, but the [redacted] club will not let us authorize a credit as we did not charge the customer or initiate the chargeHe must call back [redacted] club and make sure they credit his account