College Park Honda

Review: I purchased a brand new vehicle from College Park Honda on November 15, 2013. At the time of purchase I bought upgrades which consisted of an alarm with a remote starter, an undercarriage seal, and a paint sealant. I was told that I had to bring my vehicle back after five business days to have those ite** installed. I brought my vehicle back on November 25, 2013. When I came to pick my vehicle up that same day, they had done everything but the remote starter. For some reason they didn't know that I had purchased it. Once they researched, they realized that I in fact did pay for that also, they put me in a rental car and kept my vehicle for the night. On November 25, 2013, at @2;11 pm I was informed by [redacted] in the service dept., that a small scratch was on my vehicle and that they were going to repair it. I stated to her that I needed to see my vehicle before any repairs are done. I then went to see my vehicle and my right front bumper had a huge scrape underneath and the right front rim was bent. I asked for a new vehicle and was told by **. [redacted] the service dept. manager that that was not possible, and they wer not liable for my vehicle even if it happend while in their possesion but that they were gonna repair it as a cuourtesy. I in turn was unable to prepare Thanksgiving dinner because I was at the dealear mon tues and wed evenings after work that week. My vehicle was so called repaired and I picked it up on Wednesday Thanksgiving eve. I've had to take my vehicle to them on Monday December 4, 2013 because the alignment was off, and I felt a slight wobble. The alignment was done but I stil felt the wobble. Then the tire pressure light came on. I picked it up on th 5th and still felt the wobbleand the tire pressure light was off. I brought it to them again for the wobble on the 11th for the wobble and they balanced al of the tires. Now today on th 13th, the tire pressure light is on again. And last but not least the value of vehicle depreciated when it was involved in th accident.Desired Settlement: A brand new vehicle or a lifetime warranty on every part that was and could have been damaged due to the accident

Business

Response:

December 21, 2013

**. [redacted]

This letter is in response to the Revdex.com letter dated December 16,2013.

We are aware of **. [redacted]’s situation. As **. [redacted] has noted, we advised her that her vehicle was found with a scrape on the bumper and the wheel. Because the vehicle was recently purchased here and the scratch on the bumper and wheel was very minor, we offered to the customer that we would get the vehicle repaired for her at no charge. (Normally in this situation, we would have advised the customer to contact her insurance company as we are not liable for damage to a customer’s vehicle on our parking lot.)

These repairs were done as a courtesy to **. [redacted]. At the time when she requested a new car, she was advised that we were repairing this as a courtesy as this is technically an insurance matter. She was further advised that if she had concerns about the repairs, a replacement vehicle or warranties, she should contact her insurance company and proceed with an insurance claim.

The scratch to the bumper has been repaired and the scratched rim was replaced. An alignment was also performed for “peace of mind” for the customer as well. Because we chose to offer a goodwill repair to the customer, those repaired items have a 12 month and/or 12,000 mile warranty.

If the tire pressure light is on, we will look at it for the customer. The light can be on for a variety of reasons, (outside temperature, nail in tire or a warranty issue with the car).

At this time, we will not be replacing the vehicle or providing a lifetime warranty.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

My vehicle was damaged while one of your employees was driving it. That would explain the four mile difference in my odometer reading. There was no reason for my vehicle to be driven for that distane, for a remote starter. You are liable for my vehicle while in your possesion, and the repairs made were your responsibility by law. I chose to purchase a brand new vehicle so I would not have to deal with problems that could arise with a used vehicle not knowing the history of it. Now I am forced to pay the full price for a vehicle that has been involved in an accident, which has lowered the value of my vehicle. I have been tremendously inconvienced, driving back and forth approximately 30 miles one way on numerous occasions to take my vehicle to College Park Honda for repairs. I f this matter was an insurance matter with my insurance company, why did your insurance company authorize the repairs? Please bring this matter to a closure, I am the one who's suffering right now.

Regards,

Business

Response:

[redacted]

Review: I had my last oil change to my car at College Park Honda in June 2013. The vehicle has been parked at a military facility most of the time and I have only drove about 4,000 miles since then. I was away for a couple of months at one point for military training. I have an oil life meter on my car that tells me when I need to have the oil changed. Often 7500-8000 miles. I only go to Honda Dealers to get the service because I did not want to void the warranty. On Dec. 18, 2013, while I was driving I heard a clunk sound from under my car. I began to smell a gas/oil like smell, so I decided to pull off the road. I was not sure if the smell was outside on the road or from my car. I went to eat at a restaurant and waited about an hour to come back and see if it was still there. When I returned to my car I realized that my oil signal light was on. I drove to a nearby gas station and bought a quart of oil to put in the car. I saw that the light was still on, so I decided to drive to a local shop. I drove for less then a quarter mile when the engine ceased and the car shut off. I was barely able to pull off the road. I then called [redacted] for roadside assistance. They towed the vehicle to the Honda in [redacted], VA, where I currently was. I was suspecting that I had run over something and it scraped up the car and caused the oil to leak out. The car was at the [redacted] Honda for about two weeks, with the holidays and all. [redacted] did an investigation and sent out two different experts on two different occassions, who both came to the same conclusion. I had not run over anything, there is absolutly no damage done under the vehicle, dents or scratches. The cap or plug to the oil drip pan had finally fell out as a result to negligent services. The threads on the cap may have been stripped or it could have been placed wrong. [redacted] and [redacted] Honda both told me that it could take time for them to come loose and fall out with the vibrations of the car. [redacted] Honda also told me that the engine had ceased and needed to be replaced. That they had this happen to cars before and they had done the oil change and had replaced the engine. So I was advised to take it to College Park Honda, where the service was done. I paid Honda [redacted] a storage fee for holding my car and then paid to have it towed to College Park Honda. On Jan. 3, 2014 it arrived there. I spoke to a gentleman named [redacted], who informed me that the car was there and they were going to look at it. I e-mailed him a copy of the investigation done by [redacted] and the pictures they had taken. After I called him again on Jan. 4, 2014 he said he would call me sometime on the 6th to inform me what they planned on doing. He said he "needed to investigate some information." I attempted to call him twice on the 6th and was told he was busy that he would return my call, he never did. Today the 7th I called and was told he is off today. I asked to speak to the general manager of the store. After speaking to three people, none of them a manager, who attempted to tell me that it had been too long since the oil change I spoke to a manager. Her name was [redacted], I explained everything to her, and she said she would call me back today. I never heard from her again. I am without a car, and having to take public transport, and suppose to move apartments this week. College Park Honda has me waiting on them, and it see** like they are trying to figure out a way to dodge the bullet on replacing my engine. I have not even attempted to ask for a rental car, and have been very patient. Since my car arrived last week I have explained everything to at least four people, all the while I had e-mailed the whole investigation done by the [redacted] experts to someone at Honda. It see** they are disorganized and not communicating on this matter.Desired Settlement: I would like to have my car fixed, the engine replaced, due to the faulty work of the last oil cap/plug that edventually fell out of the drip pan. While they have told me two different versions of why they may not cover it. First they said it came off because of vandalizem, my car has been parked at a secure military facility. If it was vandalizem the oil would have drained out when it was pulled. Then they just said it had been too long, while I have been informed it can take time, and driving for them to work the**elfs out if NOT properly installed. Finally I would like to point out that I have a very low car, and it would be extremely difficult for someone to slide under the car and reach the plug, and that is in the

[redacted] report.

Business

Response:

[redacted]

Review: We met with [redacted], salesman at College Park Honda, on November to discuss our potential purchase of a 2013 Automatic Honda Fit. We negotiated an "out-the-door" price (including all fees and taxes) of $15,900, which was higher than my wife and I were prepared to accept. We left, but stayed in touch with **. [redacted]. On November 29th, I informed **. [redacted] that we had received a competing offer from another Honda dealership that would be closer to our target price of $15,500, out-the-door. I forwarded the advertisement from the competitor to **. [redacted] and explicitely asked if he could beat the price of $15,500. **. [redacted] responded [sic] "I can definately what time can you make it." I then spoke to **. [redacted] on the telephone, and he confirmed that if we came back out to the dealership that he could sell us the car for $15,500 or less.

I left work two hours early--using vacation time--and my wife and I took the metro to College Park, where we then took a taxi to the dealership, anticipating that we would drive back in a new car. When we arrived, **. [redacted] was not there, so we were met by another salesman. We clearly explained the ter** of our agreement and our expectation that we would buy the car for a total price of $15,500. The salesman said he understood, spoke with his management, and then took us to choose our car and conduct a final test drive before the purchase in a process that took almost an hour. After another 30 minutes of discussions with the new salesman, between the salesman and his managers, and sales manager [redacted], we were told that they would not honor the agreement, and would sell at $15,900.

The stated reason for the refusal to honor the agreement was that the print-out from the competing dealership specified that their specific sale required special Honda incentives (namely active duty military status or recent college graduates), therefore College Park was not required to meet or beat the deal. However, the competing dealership had provided oral assurances that they could use other incentives to compensate--which I had explained to **. [redacted] on the telephone--and the initial question (could College Park compete with a $15,500 offer) was never framed as competition with a specific, written offer from another dealership. It may be College Park Honda's regular practice to only honor written rival offers, but we did not travel out to the dealership on the basis of that understanding. Indeed, my question to **. [redacted] and his response was very clear and very simple: will you sell us a car for $15,500.

On the basis of his answer, the two of us sacrificed four hours of our day--including two hours taken off work worth about $50/hour--while close friends were in town at our house, which was extremely frustrating, and spent about $15 in taxi fare.

Even more importantly, by the time we were done with the trip to College Park, it was too late to travel to the rival dealership to take advantage of their Black Friday sale. In effect, College Park blocked our opportunity to explore their rival's sale. There was no ambiguity about our previous position ($15,900 was too high) or our expectation (that we would buy at ($15,500).

It is possible that **. [redacted] misunderstood what was happening or did not mean to send such clear committment. However, when presented with precisely this information, ** Johnson refused to honor the offer and instead reiterated the offer of $15,900 out-the-door, which we had rejected two weeks earlier. When presented with the original email exchange by email, the General Sales Manager, **. [redacted], did not respond.Desired Settlement: We would like to purchase the vehicle at the ter** we were offered on the 29th: a base model 2013 Automatic Honda Fit for $15,500 (minus $115 for wasted annual leave and taxi fare) with, if we qualify, the 0.9% Honda financing (which runs out in December 2013), or the equivalent (i.e. if interest rates rise in 2014, a corresponding decrease in the price).

Business

Response:

[redacted]

Review: It's hard to categorize all of the "primary natures of my complaint" because so many things happened.

First, I purchased the tire for my 2006 Acura RL. It is a special tire that requires special equipment to install by a uniquely trained repairman.

I purchased the tire from someone named "[redacted]" on Thursday, 10/24/2013. On Friday 10/25/2013, I called up to speak with [redacted], he was nowhere to be found, so someone named "[redacted]" tried to assist me. He advised me that the tire would be in from Delaware by early to mid-morning. It was not. [redacted] called me on Friday after 1:03 p.m. He told me to come to the shop. I got there and [redacted] was gone too. So two people I worked with, right off the bat, were nowhere to be found and I started getting worried that this was going to be a bad experience, because of a lack of customer service (CS) cotinuity. Sure, anyone could help me, but it's a bad sign when two people that you put together a deal, suddenly turn up missing/gone/out when I arrived 15 minutes after his phone call!!

So, I arrived shortly after 1 p.m. and my "intake CS" rep was "[redacted]", who knew nothing about the purchase. I continued to start to get the feeling this was going to get worse. I told [redacted], that I was told that someone would be there to install this tire. I then was told that he left sick for the day. Management was not around or did not assist. [redacted] told me that he had "someone who could install the tire, so come back on Sunday at 10 a.m." I paused and I started shaking my head because I had been down this road before. I advised him that I had bad CS before and detailed an issue I had with my windshield. This tire situation, was starting to go down the same path! But I dutifully said, OK.

Sunday a.m. 10/27/2013,. and I have to put air in the tire to get to the dealer. I jump on Rt. * and I immediately called the dealer, at approximately 9:38 a.m. because up to this point, this experience was not going well. The Asst. Manager, whom I later met and found out she was [redacted] answered the phone. I explained the situation that I was told that my tire would be installed Sunday morning. She then got an attitude with me and said, "Well I am the manager and I'm telling you that I don't have anyone here to install the tire." At this time, [redacted] had not left the building; he was still there. I told, her that "I will be there in 7 minutes." I got there and I walked in the door and again we exchanged each of our stories. I was told by the CS rep that the tire would be installed Sunday morning, so that was a failure to honor their agreement with me. When I got there, I was told that [redacted] "went a on test drive," We own our our auto repair business in [redacted], MD. It's been in our family for 2-3 generations. My father only does the hardcore engine work. So growing up around car shops all of my life, I know how long a test drive takes. [redacted] left the building when he found out I was coming and then I got there, [redacted] told me that "the strap on the mount machine was broken". So I said, "So are you telling me, that even if you had a full, healthy staff, you still wouldn't be able to install the tire." She said "Yes." But she said, "No one else was qualified except "[redacted] (who apparently later showed up but never met) and another individual. So, what we have here at this point, is bad management to the point of not knowing that they have broken equipment on their facilities and then booking appointments! They completely failed to provide any assistance with helping me locate another outfitter for the tire installation, they didn't even bother to offer me a chair to sit in while I waited for [redacted] to show up....which was at exactly 10:41...almost an hour later. Inexcusable. No test drive of any part, takes an hour. So this is a matter also of unauthorized repairs and/or service. When [redacted] finally showed, I was furious, not only because he told ME to show up at 10 but he himself, was not there at 10 a.m. to receive me and then the manager tried to reach him at least twice...and he still did not come off the road....because he knew what he had done..and that I was angry and waiting for him. The management offered me nothing. There apparently is no such thing as a Honda HQs that I have been able to find to assist. And I have NO IDEA whatsoever, why Acura (the dealer who services my car) can't or won't install tires, but they'll do everything else. To lease the mount, is $15,000. You would think that Acura would be easily able to carry one of these on their facilities. They don't. They defer all Acura RL owners who have these tires to Honda in College Park. That's un-be-liev-able! So as a result of all of this, I am having to drive on a tire, that could possibly damage the inner ring, which would drive up the cost of installation because of Honda's mismanagemnt, their lack of resource management; lack of (cross training); lack of personnel control and lack of reliable and professional customer service and management.

Any sane person, would be absolutely furious about having to jump through all of these hoops only to find out the Honda dealership was unprepared to present me quality service. But unfortunately, that is not what I got. Instead, the Asst. Manager, tried to "silence my anger" in front of other customers, who could possibly be duped by their lack of service and quality management. Worse, [redacted], who is clearly fom another country, does not understand, that when you mistakes, you have own them, and that customers are going to be angry and show their anger. Instead, he chose to turn his back on me and walk away and the assistant manager threatened to call the police, in an effort to not allow other customers to hear what management had done and the terrible service provided to me.

Make no mistake, I did my homework on this dealership and found that they had 19 complaints against them. Ten (10) of them were fall under service related issues. So, it's not me. Other customers have had similar extremely bad issues with the dealership!Desired Settlement: I need a written apology from management about their role in this. [redacted] apparently thought it was cute, when I told her what do they do when their payroll person is sick. She said we go without pay. She missed the point. As management, you should never have a single point of failure in your organization. It creates a bottleneck and precludes quality service and professionalism. It shows a lack of her understanding of management. This dealership clearly has management, CS and repair training problems. God, only know, what other things they have going on that didn't surface during my unfortunate time with them.

Second, they need to install this tire for free. They need to repair the strap on the tire mount at their own cost, and install and warranty their work on my tire for free. Now, my tire that I paid is riding around the back of my trunk! That does me no good to haul around a $500 tire.

The mechanic who can fix this is apparently in the hospital with some sort of kidney issue, that apparently struck him down minutes before I showed up there on Friday p.m. I have no idea who and when I can get this tire installed. The longer the bad tire is on my car, the more damage it can do to the rim.

Third, they need to fire [redacted] and [redacted] and re-train their CS and management staff. There's nothing worse, than an unprofessional manager who doesn't offer you anything when you walk through the door and all but wants to get rid of you. What a horrible feeling to not feel wanted a customer. She did not offer to help me any capacity whatsoever. And this is an Asst. Manager!!!

Fourth, there are almost two dozen complaints against this dealership. They need to change senior management. [redacted]'s boss is [redacted], who either was there and didn't come out to address the situation at all, or he wasn't there, which given the fact that there are almost two dozen complaints against him, it would appear that the so called "clowns are running asylum".

There are too many things that happened that as an MBA I can clearly point out that are counterproductive to this dealership being in business and thriving. If they are generating that many complaints, **./Ms. Revdex.com, something is wrong! I've done my part to pay for the tire in advance and show up on time. The dealer apparently doesn't want me to go anyplace else, or refuses to accept the blame for their management and customer service issues. They tried to "spin" blame and try to silence me to cover up their shortcomings, almost as if, to somehow blame me for their problems. I will NOT take that charge. I have right to be angry for how that dealership treated me. Two dozen complaints...speaks for itself.

Business

Response:

November 15, 2013

This letter is in response to the Revdex.com letter dated November 11,2013,

Thank you for bringing the concerns of [redacted] to our attention. It is never our desire to intentionally upset or disrespect a consumer. We are further sorry if [redacted] felt that we had done either.

We will review our processes and act upon our findings accordingly.

Thank you,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

This is an "empty response". Please note in my original complaint, there were almost two dozen Revdex.com complaints. Why is **. [redacted] only "reviewing his processes now"? That makes no sense whatsoever. My point is, they should've been reviewing their processes after the first complaint, so that there'd be no subsquent complaints. I've been in business a long time. I know a standard, dismissive form letter when I see one. At no point in [redacted]'s response, did he address, the broken equipment, the booking appointments without managment's notice of broken equipment, booking appointments with faulty equipment. The most insensitive was them not even offering me a seat.

I went to Honda up in [redacted], who put my tire on the very same day. I told the manager there what happened. He shook his head in disbelief. That dealership up there knows how to run smooth and professionally. **. [redacted] handled my claim, got me in the same day, gave me a great price, had me out the door and back on the road as prescribed. The staff was professional. The office place was clean and they treated me like a human being and a vet. This place in College Park needs to be completely turned over. With all due respect, **. [redacted] and **. [redacted] need to lose their jobs - and [redacted] (sp?) too. You never walk away when people are talking to you. You don't disrespect people, servicemen or customers. I don't know what world that staff is living in.

I called "Mother Honda", I was so upset by their behavior and lack of professional. They are supposed to be involved. Further, I also told them that **. [redacted] needs a recognized for his work. A great job doesn't go unnoticed. You don't just place complaints for bad behavior. You also let the HQs know, when one of their dealerships does an outstanding job.

I will NEVER, EVER -- EVER go back to College Park Honda. I wouldn't recommend them to anyone. No one is addressing the almost two dozen complaints, that should've never happened if the processes were reviewed before. This letter is a non-starter. Further severe actions need to be taken. If not, I will contact "Mother Honda" again with much more force to ensure that what happened to me, doesn't happen again. And if **. [redacted] and **. [redacted] and [redacted] are still working there afterwards, I will escalate it further until all of them have been terminated! There is a systemic management problem at this Honda location. It hasn't been addressed, that's why there are so many complaints across the board. I am expecting another response, with actual steps that have been taken to ensure that "their processes have been addressed", considering I am a process manager with an MBA in management!!!!!!!!!!!!!!!!!!!!!!!

Regards,

Business

Response:

December 3, 2013

This letter is in response to the Revdex.com letter dated November 18, 2013.

As noted in our prior correspondence, we stated that it is never our desire to intentionally upset or disrespect a consumer and further stated that we were sorry if [redacted] felt that we had done either.

As with any situation there our multiple views, opinions and renditions of events. We are glad [redacted] has taken the time to detail his experience for us. We are sorry if [redacted] was not satisfied with our reply, however we do not discuss the internal workings of our business.

Unfortunately during the course of business, and in life, there comes a time when expectations are not met and one becomes upset. We are sorry that we were unable to meet [redacted]’s expectations and he was upset, but are glad that he has found ia dealership that is able to accommodate his needs that he is happy with.

Thank you,

Review: 1) The dealership is required by law to supply me with a Maryland Inspection Certificate at the time of sale. They did not.

2) The dealership fraudulently charged me $918 for said certificate without supplying it, saying it is required by law that they charge me for it.

3) The dealership, upon being asked for the certificate, supplied an invoice citing inspection work done, claiming it was said certificate. It was not the required certificate.

4) The dealership attempted to overcharge me for sales tax at a rate of 8%, and attempted to apply the sales tax on multiple items on the contract, when the correct rate is 6%, and it may legally only be applied on the sale price of the vehicle plus $50. This constitutes attempted tax fraud and invalidates the contract due to the fact that it illegally inflated the amount owed by approximately $2000.

5) The dealership has not yet registered the vehicle in my name, 44 days after the contract was executed.

6) The dealership maintains possession of the vehicle, and has done so since the day after the contract was initially executed.

7) The dealership altered the contract after signing, creating a loan in my name with [redacted] without my consent or approval, effectively committing de facto identity theft.

8) Per the Attorney General of Maryland, the dealership illegally engages in the practice of rotating principles every 3 to 4 years.

9) Per the Attorney General of Maryland, the dealership is inadequately licensed to sell vehicles in Maryland, having only one license for 12 locations, when they are required by law to hold one license per location. A contract cannot be found binding with an entity that is operating illegally, and misrepresenting themselves to consumers as being legally licensed for sale of said merchandise.Desired Settlement: Unwind the deal, initiate loan cancellation with [redacted].

Business

Response:

ID [redacted]

Review: September 30, 2013

To

This letter is to request assistance in obtaining reimbursement for the consequences of poor service from College Park Honda. Specifically, the poor service to my car cost me $122, and because it was caused by negligent services from College Park Honda, I am requesting that much in reimbursement. (This does not include my time and missed work.)

On August 3, 2013, I brought my Honda Civic, leased from College Park Honda in March, in for its first oil change and tire rotation. The service seemed fine with the exception of the air pressure alarm which went off every time I started the car afterwards. The car was handed off to me already running on August 3, so I didn't notice the issue until I returned home. I did call in the issue and the serviceman informed me the gauge was likely reset during the tire rotation and if I read the owner's manual, I could figure out how to turn it off. I'm disappointed that he didn't know how, but I guess you can't know everything about servicing a car, even if you are in the business.

On September 25, I found my car leaking oil upon leaving work at 6:30 p.m. Now living in [redacted], I immediately drove to the nearest auto parts store to buy more oil so I could bring the vehicle back to College Park Honda for service. Upon reaching the auto parts store, the check oil alarm on the vehicle went off without ceasing. I bought more oil and put it in the car, where it promptly leaked it. It obviously was not safe to drive back to College Park. All service centers are closed by 6:30 p.m., so I had to rent a car to get home and to work the following morning. I managed to get the car two miles down the road to the closest Honda service center, to [redacted]'s Honda. After looking at the car, [redacted]'s informed me that not only had the drain plug not been properly inserted in my car after the last oil change, but the pressure in the front tires was too high and the pressure in the rear tires was too low. Please see the enclosed supporting documentation.

I had to call College Park Honda's service center twice on September 26 to resolve this, and it's still not resolved. On the second call, [redacted] offered me $150 in service credit and a free oil change. While that is a kind offer, I 1) have no intention of returning to the College Park Honda service center for additional subpar service and 2) it does not address the $28 I owe for car rental and $95 I owe for the repair. Furthermore, the mess the oil made inside the undercarriage of the car cannot be fully repaired, and I'm sure this will become an issue when I attempt to return the car at the end of my lease. I am not interested in any credits or services offered by College Park Honda, and I requested a reimbursement of $122 to cover the costs I incurred.

College Park Honda has not responded to my request for reimbursement, which was submitted writing.

Thank you for your time,Desired Settlement: see Attached document

Consumer

Response:

---------- Forwarded message ----------

From: [redacted] <[redacted].[redacted]@gmail.com>

Date: Wed, Oct 16, 2013 at 6:12 PM

Subject: Please close complaint # [redacted]

To: [email protected]

Hi,

College Park Honda issued payment for the costs, as requested in this complaint. Thank you so much for your assistance. Can you please close the complaint?

Best,[redacted]

Review: I purchased a car from College Park Honda on June 29, 2014. They created a file that has all information about me, such as my driver's license, home address, place of employment, social security number, income, etc. I was very concerned that they were keeping this information about me as I financed the car through Honda financial services. College Park Honda has been paid in full. Anyway, I expressed my concern, and one of the managers told me I was paranoid. Identity thief is a real concern and I have a right to know that information about me is secure and how my privacy is protected. They told me someone would call me with exactly how the information is being secured. That was 90 days ago, and no one has called. I will never do business with College Park Honda again for not only this problem, but other customer service issues as well.Desired Settlement: I want to know exactly where my information is being kept, when and how it will be destroyed. i.e., what employees can see the information. College Park Honda, from my conversation with the manager, does not seem to understand the significance of my concerns. I am a very private person, and I want assurance that not every employee will have access to my personal information after all they have been paid in full.

Business

Response:

November 17, 2014Dear [redacted],After speaking with [redacted] last week and today, she is satisfied that her concerns have been addressed and she is now satisfied.She also said she would contact you to close the case.Thank You,Dick P

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Additionally, Mr. P[redacted] relayed his understanding of my concerns and I am sure that my private information will be protected.

Regards,