College Park Hyundai

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] (College Park Hyundai Sales Manager) was fully aware of the remaining balance owed on my previous [redacted] Coupe Regards, [redacted] ***

Revdex.com:I received the title on this past Friday, 9/18/from the Motor Vehicle department I still think that the customer service from this business is poorand that the paperwork was not submitted in a timely manner In addition, no apology or acknowledgement was ever received from the dealership.I did speak with Rose but she just offered the same line of comments that I had previously received from the College Park dealership I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

we are very sorry to read that [redacted] had a bad experience at college park hyundaia $check will be mailed to [redacted] today for all this expensesunfortunatley at no point during all the converstations and emails did we realize that [redacted] still owed a balance on this trade-in.the entire managment team at college park hyundai is very sorry for the misunderstandingsincerely [redacted] general manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The vehicle that we test drove actually had a lot less vibration than my vehicle it was a very mild vibrationI also believe the vehicle that we test drove was a and not a which is what the representative originally requested to compare [redacted] with [redacted] I decline to accept this response as I bought a Brand New Car from the Dealer with the expectation that a Brand New Car should not have a Vibration while idleThis seems to me that something was missed during testing or some where along the production line, not sure why Hyundai keeps saying this is NormalAs a Consumer who has bought several cars in the past and have never had any concerns with previous car purchasesThe fact that I have been driving this vehicle every day from the purchase date, I would have to disagree with the statement that it is "Operation"Operation for a Brand New Vehicle would be a smoother and quieter ride with no idling while my foot is on the break and my entire car should not be vibrating/shakingThis is unacceptable for a Brand New Car to Vibrate as such and every passenger in my car feels this vibration in their seatI am requesting that Hyundai please do something to correct this problem as it is not "Operation"There must be some other options that can be exhausted before just telling me the Consumer that you have sold me this vehicle and you are refusing to take steps to make it right(That's just like going to the Doctor and he tells me I have Cancer and oh well there is nothing I can do for you...in other words the doctor will not offer to try Chemo or RadiationThe doctor just tells me it is what it is and I'm on my own)I have paid for a car/goods and it is not operating as it should for a Brand New vehiclePlease escalate my case to the next level as I would like resolution to this very serious issueThank you Regards, [redacted]

Dear [redacted] , [redacted] brought her [redacted] in for repairs on July 20, for a concern with the vehicle not starting properly Our technical team worked to determine the root cause of the failure Our team also worked with the technical team at Hyundai Motor Company and determined the cause of the failure was a poor connection to the fuse box Our Hyundai certified technician replaced the engine harness assembly Because of the amount of time it took to diagnose the failure, alternate transportation was providedUnder the leadership of Choon L**, Service Manager we also replaced the front brake pads at no charge I spoke with [redacted] yesterday and she said that her [redacted] was starting well except for one time, however, on the second try it did start I agreed to follow up with [redacted] in a few weeks to make sure that all is well I provided [redacted] with my contact information and asked her to contact me if she experiences another concern I believe we have addressed [redacted] concern and this case can be closed If you have any questions, please feel free to contact me at ###-###-#### Have a great day! Rose Rose *B [redacted] Director of Customer Retention RRR Automotive ***@RRRAUTOS.COM ###-###-####

I spoke with [redacted] and explained that the effective date of the Vehicle Service Agreement that she purchased begins on the day that she purchased her vehicle Unfortunately [redacted] hung up on me I would be happy to discuss this in more detail, [redacted] can contact me anytime on my cell phone [redacted] Thank youRose B***Director of Customer [email protected]

We truly apologize for the amount of e mails that have been received We have placed [redacted] on our do not contact list and she will not receive any further contact from College Park Hyundai Thank you for bringing this matter to our attention and for the opportunity to provide a resolution Thank you Rose *B [redacted] Director of Customer Retention RRR Automotive Group Reliable Responsible Respectful ***@RRRAUTOS.COM ###-###-####

DEAR ** ***
I do apologize for all your troubles with our hyundai storeyour refund check for $was mailed out on 8/8/no one at college park hyundai meant to disrespect you for make any disparaging remarks about your backgroundi am very sorry we could not get you the vehicle you wanted
respectfully
abbas k***

Dear *** ***,
** ***
brought her *** in for repairs on July 20, for a concern with the
vehicle not starting properly. Our technical
team worked to determine the root cause of the failure. Our team also worked with the technical team
at Hyundai Motor Company and
determined the cause of the failure was a poor
connection to the fuse box. Our Hyundai
certified technician replaced the engine harness assembly
Because
of the amount of time it took to diagnose the failure, alternate transportation
was providedUnder the leadership of Choon L**, Service Manager we also
replaced the front brake pads at no charge
I spoke
with *** *** yesterday and she said that her *** was starting well except
for one time, however, on the second try it did start. I agreed to follow up with *** *** in a few
weeks to make sure that all is well. I
provided *** *** with my contact information and asked her to contact me if
she experiences another concern
I
believe we have addressed *** *** concern and this case can be closed. If you have any questions, please feel free
to contact me at ###-###-####
Have a
great day!
RoseRose *B***
Director
of Customer Retention
RRR
Automotive
***@RRRAUTOS.COM
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:First, this became a matter of dispute due to their un-ethic conversation and lies The people in the office members mocked on my request and demands with making fun of me I feel insulted as an individual by the group, on my foreign nationality and credits, etc Ttheir voices, recorded, asserted them as liars by themselvesSecond, there is no evidence they had really sent any towing car for the specific occasion Give me a proof I have a proof the "specific car", which I was expecting based on the contract with college park Hyundai was not available for sale, since it was already soldI would demand the proof of their rejection on the siteThird, I was not the one who was specific regarding the car It was Collegepark Hyundai that made me sign in the papers and expect It is funny that the manager describes me as a picky ladyHence, I cannot understand their initiation of the contraction and breaking down the deal as they wish and am frustrated by their dishonestyThereby, I am still expecting their proper apologies and compensations, along with my money dollars back,
Thank you for your efforts, BBSBest regards,
*** ***

Dear *** ***,Attached is a copy of a title inquiry for *** *** that shows *** *** is the owner of the Hyundai *** I spoke with *** *** on September 14, and explained that the title is in her name, however, *** *** was still concerned as the Motor Vehicle Administration
told her that we did not submit the paperwork.I tried to reach *** *** again to share this inquiry , however, I have been unable to reach her I will continue to try to reach *** *** but wanted you to have the information.Please feel free to contact me at *** if you have any questionsHave a great day!RoseRose *B***Director of Customer RetentionRRR Automotive***@RRRAUTOS.COM***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

** *** wanted to purchase a very specific ***we located the only on in a mile radius in new jerseywe agreed on a deal pending us getting the vehiclewe send a tow truck all the way to new jersey to flat bed that car back to mdonce we saw the vehicle in nj we refused it due to
bad physical conditon of the vehicele.we would like nothing more than to sell ** *** a carunfortunatley we are not able to find the excact vehicle she desires
sincerley
abbas k***
general manager

Dear *** ***, I understand that *** *** remains unhappy with the operation of her *** **. I believe this case was opened in error to College Park Hyundai. *** *** was referred to the Revdex.com Autoline by *** ***, Representative from Hyundai Motor America. The Revdex.com Autoline is an Alternative Dispute Resolution (arbitration) process and below is the contact information: Revdex.com AUTO LINE Alternative Dispute Resolution Division Council of Revdex.coms, IncWilson Boulevard, Suite Arlington, Virginia 1-800-955-Please feel free to contact me if you have any questions or need additional information Thank you Rose Rose *B*** Director of Customer Retention RRR Automotive ***@RRRAUTOS.COM *** Tell us why here

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I have not been answered of my questions and
requests
I have a request based on my question to College Park Hyundai as below;
Question: I am not sure on what basis you keep demanding
customers’ patience and responsibility on the costs from the mishaps (I have not agreed on the pending issue) How could you make
decisions by yourself without the agreement of consumers as terminating the
dealIt is hard to accept the treatment, so after filling in so much paper-works,
time in waiting for the product
Requests: For this, I would understand the personal apology But in business, pls show me its sincerity by compensating for my time, energy that were wasted
and the wilderness and frustration of the broken deal by the provoking remarks from the shop dealers and managers over the phone, and motivation of the deal using the improper
VIN I have asked your office to pay the car rental fee (up to yesterday, $ 619.57) as the proper compensationIf needed, I can attach more documentation for your reference
Looking forward to hearing from you soon,
Regards,*** ***

Dear [redacted],
","sans-serif"">[redacted]
brought her [redacted] in for repairs on July 20, for a concern with the
vehicle not starting properly. Our technical
team worked to determine the root cause of the failure. Our team also worked with the technical team
at Hyundai Motor Company and determined the cause of the failure was a poor
connection to the fuse box. Our Hyundai
certified technician replaced the engine harness assembly
Because
of the amount of time it took to diagnose the failure, alternate transportation
was providedUnder the leadership of Choon L**, Service Manager we also
replaced the front brake pads at no charge
I spoke
with [redacted] yesterday and she said that her [redacted] was starting well except
for one time, however, on the second try it did start. I agreed to follow up with [redacted] in a few
weeks to make sure that all is well. I
provided [redacted] with my contact information and asked her to contact me if
she experiences another concern
I
believe we have addressed [redacted] concern and this case can be closed. If you have any questions, please feel free
to contact me at ###-###-####
Have a
great day!
Rose
Rose *B[redacted]
Director
of Customer Retention
RRR
Automotive
[redacted]@RRRAUTOS.COM
###-###-####

Good afternoonOn October 10, 2017 I spoke with [redacted] and apologized for the delay in obtaining her tags as well as our poor performance.  I confirmed that she received a temporary tag and assured her that we sent her tags via [redacted] today.  For her inconvenience, I provided [redacted]...

[redacted] with a $200.00 Letter of Credit that can be used in our service department.Please contact me at ###-###-#### if you have any questions or need additional information.Thank youRoseRose ** B[redacted]Director of Customer RetentionRRR Automotive GroupReliable Responsible Respectful[redacted]@RRRAUTOS.COM###-###-####

Horrible experience. Dealership let me test drive car with a taillight out. Sold me a car with rusted rotors which thankfully they fixed for free. Just recently my car broke down in a shopping center and was towed to another dealership because I was told that I still had a manufacturers warranty. Which I had no idea I had because the dealership never told me. My car upon being inspected had NO OIL. I was told my car had been inspected and was in good working order when I drove it off the lot. Obviously I was fooled. Upon buying the car they were NOT willing to negotiate a lower monthly payment and treated me as if I was causing some sort of issue. I didn't receive my tags until the end of July. My stickers on my license plates expire at the end of August. Only a month? Gee thanks. I am in utter disbelief my car was sold to me in the condition it was in. I urge everyone to never conduct business with this dealership. I should in my right mind just sell them back the car as is. Horrible experience I've never been so angry in my life.

Revdex.com:I received the title on this past Friday, 9/18/2015 from the Motor Vehicle department.  I still think that the customer service from this business is poorand that the paperwork was not submitted in a timely manner.  In addition, no apology or acknowledgement was ever received from the dealership.I did speak with Rose but she just offered the same line of comments that I had previously received from the College Park dealership.  
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

we are very sorry to read that [redacted] had a bad experience at college park hyundai.
a $50 check will be mailed to [redacted] today for all this expenses.
unfortunatley at no point during all the converstations and emails did we realize that [redacted] still owed a balance on...

this trade-in.the entire managment team at college park hyundai is very sorry for the misunderstanding.
sincerely
[redacted]
general manager