College Park Hyundai

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  [redacted] (College Park Hyundai Sales Manager) was fully aware of the remaining balance owed on my previous 2010 [redacted] Coupe.
Regards,
[redacted]

Dear [redacted],
Attached is a copy of a title inquiry for [redacted] that shows [redacted] is the owner of the Hyundai [redacted].  I spoke with [redacted] on September 14, 2015 and explained that the title is in her...

name, however, [redacted] was still concerned as the Motor Vehicle Administration told her that we did not submit the paperwork.
I tried to reach [redacted] again to share this inquiry , however, I have been unable to reach her.  I will continue to try to reach [redacted] but wanted you to have the information.
Please feel free to contact me at [redacted] if you have any questions
Have a great day!
Rose
Rose *. B[redacted]
Director of Customer Retention
RRR Automotive
[redacted]@RRRAUTOS.COM
[redacted]

I spoke with [redacted] and  explained that the effective date of the Vehicle Service Agreement that she purchased begins on the day that she purchased her vehicle.  Unfortunately [redacted] hung up on me.  I would be happy to discuss this in more detail, [redacted] can...

contact me anytime on my cell phone [redacted]. Thank youRose B[redacted]Director of Customer [email protected]

the customers concerns have been addressed.
 
she is scheduled to stop at the dealership tomorrow and pick up the missing items
 
thank you
 
abbas k[redacted]

Dear [redacted],I am very sorry to read that [redacted] continues to experience a concern with her 2016 [redacted]  As she stated in her letter, she met directly with a Representative from Hyundai Motor America, [redacted].  Mr. [redacted] test drove with [redacted] and found no concerns...

with the vehicle in regards to the idle vibration.  They drove another vehicle and it was determined that this vehicle had more of a vibration than [redacted]’s.  An ECM updated was completed; however, Mr. [redacted] advised [redacted] that her vehicle is operating to its design and function and no further attempts to improve the concern would be rendered at this time.  [redacted] explained the Revdex.com 3rd party resolution process. I believe this case was meant to be open for Hyundai Motor America.If there is any further information that I can provide please feel free to contact me at [redacted]@rrrautos.com or ###-###-####.Thank youRose *. B[redacted]Director of Customer RetentionRRR Automotive[redacted]@rrrautos.com###-###-#### Tell us why here...

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The vehicle that we test drove actually had a lot less vibration than my vehicle it was a very mild vibration. I also believe the vehicle that we test drove was a 2017 and not a 2016 which is what the representative originally requested to compare [redacted] 2016 with [redacted] 2016. I decline to accept this response as I bought a Brand New Car from the Dealer with the expectation that a Brand New Car should not have a Vibration while idle. This seems to me that something was missed during testing or some where along the production line, not sure why Hyundai keeps saying this is Normal. As a Consumer who has bought several cars in the past and have never had any concerns with previous car purchases. The fact that I have been driving this vehicle every day from the purchase date, I would have to disagree with the statement that it is "Normal Operation". Normal Operation for a Brand New Vehicle would be a smoother and quieter ride with no idling while my foot is on the break and my entire car should not be vibrating/shaking. This is unacceptable for a Brand New Car to Vibrate as such and every passenger in my car feels this vibration in their seat. I am requesting that Hyundai please do something to correct this problem as it is not "Normal Operation". There must be some other options that can be exhausted before just telling me the Consumer that you have sold me this vehicle and you are refusing to take steps to make it right. (That's just like going to the Doctor and he tells me I have Cancer and oh well there is nothing I can do for you...in other words the doctor will not offer to try Chemo or Radiation. The doctor just tells me it is what it is and I'm on my own). I have paid for a car/goods and it is not operating as it should for a Brand New vehicle. Please escalate my case to the next level as I would like resolution to this very serious issue. Thank you.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  In fact, the car would not start on the morning of September 2, but on the second try it did turn over.  If this occurs again or if there are any ongoing problems, I will immediately contact College Park Hyundai.  
Regards,
[redacted]

We truly apologize for the amount of e mails that have been received.  We have placed [redacted] on our do not contact list and she will not receive any further contact from College Park Hyundai.  Thank you for bringing this matter to our attention and for the opportunity to provide a...

resolution.  Thank you  Rose *. B[redacted] Director of Customer Retention RRR Automotive Group Reliable Responsible Respectful [redacted]@RRRAUTOS.COM ###-###-####