Colonial Capital Finance Company

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI received the refund to my bank on 2/5/ Sincerely, [redacted]

We have tried to help Mr [redacted] with the passenger side Floorliner It seems his black box is moved in a different position than what we had measured and have not been able to find a Honda CRV with the box in the same position as his We will go ahead and issue a credit for $for the cost of the Floorliner and half of the shipping cost $- total

Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ Thank you for your interest in [redacted] Automotive I apologize that there was some confusion with the change of address and delivery times on the order for the replacement buckleThe information has been forwarded to the credit department and they will simply issue the refund for the original order in the amount of $ Please let me know if you have further questions and I will be happy to help Best regards, [redacted] MacNeil Automotive [redacted] ext ***

Mr [redacted] I am sorry that the Side Window Deflectors are not working for your vehicleI have contacted [redacted] and they will pick up the Side Window Deflectors on Saturday, 1/16/16, Just leave them outside your door and they will return them to WeatherTech In the meantime I will go ahead and issue a refund for the purchase of the Side Window Deflectors in the amount of $plus shipping $ Total of $ If you have any questions of concerns please contact me directly

Revdex.com:I would like to cancel this claim as I was issued a refund I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

I have contacted the customer and issued a refund for for his inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Sarah S***

There is no mention of the Retailer you purchased the Side Window Deflectors fromPlease let us know from whom you purchased so that we may be of some assistance to you

Complaint: [redacted] I am rejecting this response because: I believe a customer should not have to go to these lengths to get a refund for a product that was advertised improperly, let alone have to pay to ship it back to the negligent party/companyI was disrespected by the staff of the company including management, this was very dishearteningMy decision stands on my complaintI believe other consumers should know what this company is really likeAs far as returning the cargo liner, I would definitely do soThis company does not deserve my business or hard earned moneyI have acquired some scuffs/scratches in the product and I am sure I would be docked even more of my hard earned money to ship it back and I do not have the original packing.I do not understand how or why this company, who I have ordered from several times prior to this order took a negative response to me and my business Sincerely, [redacted]

Our CSR Melvin has been in contact with the Customer and a new set of Side Window Deflectors has been sent to the Customer overnightPlease let us know if the Customer needs further assistance

Hi Mr*** I wanted to follow up with you via email to give our official word on your situation Our Quality Control has proven, with a sample of the tile you sent back to us, that the “Pinking” we discussed, is indeed taking place from some form of contamination, and if you were to remove one of the tiles yourself and place in direct sunlight, you will be able to confirm it as wellOur warranty on the TechFloor website is quite clear in stating: "Exclusions to this warranty are wear and tear, damage due to abuse, abrasive conditions, UV exposure, excessive manipulation/repeated installations and exposure to chemical contamination, such as spilled gasoline, oil, etcWe are reasonable people and we believe in customer satisfactionDepending on the situation, we will either replace your product at no charge or charge you a prorated amount for a replacementThis warranty is extended to the original purchaser of this product, and is non-transferable.” Here is a link if you would like to view it on the site [redacted] I’ve been working hard to help assist you on this and have been given the word that if you would like replacement tile of a different (available) color, we can offer it to you at a 50% discount, but will not be able to cover the labor to remove/replace/recycle your existing tile

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to mePlease have them issue a credit to the original purchaserThank you Sincerely, Mark K***

Thank you for your interest in *** *** I am sorry to hear that the customer was not satisfied with his purchase. I have dropped a prepaid return label in the mail and we will issue the full refund on return. Please let us know if you have further questions. Best
regards,*** *** *** *** ***

Initial Business Response /* (1000, 6, 2015/06/17) */
Thank you for your interest in *** Automotive
I am sorry to hear that the customer was not satisfied with the original internet purchase of tan FloorLinersThe tan color we offer is a general shade that is meant to complement most tan
interiors and is not intended to be a vehicle specific match
Additionally, we do acknowledge that the colors can vary in the internet imagesFor this reason, we note the website product description that the online photos are not necessarily precise representations of the actual product colorsThese variances can occur due to lighting issues, background vehicle colors, and even the calibration of the computer monitor being used to view the pictures
That being said, if a customer is not satisfied with a particular product for any reason, we do not force them to keep the itemThe product can always be returned for a refund or exchange
Looking at the customer's history, the original online order for the tan FloorLiners was placed on January The charge was processed for $207.89, which breaks down to $plus $shipping and handling
The customer contacted us on January to let us know she was unhappy with the colorA prepaid return label was provided for the tan set and a new order was created for the black set
As the customer appears to have wanted the black set shipped right away, the new FloorLiners were charged the $product priceHowever, no shipping fees were added to the orderOn the return of the tan set, the card was refunded $The transaction was set up on our end on February and settled with the customer's financial institution on February This essentially completed the exchange
In the end, the customer has only paid a single shipping fee of $and was not charged twice for shipping as the customer alleged
In the stated resolution, the customer is asking for a refund of $Since the customer has the black FloorLiner set, I am assuming she actually is asking for the original $shipping fee to be refunded so that her total credit equals the $charge originally paid for the tan FloorLiners plus shippingI have forwarded the information to the credit department so that they can refund the $
Please let us know if there are any further questions and we will be happy to help
Best regards,
*** ***
MacNeil Automotive
*** ext ***
Initial Consumer Rebuttal /* (3000, 8, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was wrong about the shipping being charged twice, and I apologize for thatHowever I still do not accept the part about the color change being due to "lighting issues, background vehicle colors, and even the calibration of the computer monitor being used to view the pictures" because I have also seen the true tan color that I wanted on up to five different televisionsLighting issues would not be that different with today's technology!!! I want the tan color that I see on TV and on their internet siteThe black is protecting my car floor, but I would think that I am not alone in wanting the correct color for my car interiorBlack looks nasty as it shows every speck of dust and it just is not compatible with my car! I will use all of social media to speak out against the WeatherTech company if they continue with this "color is due to lighting issues" mantra that they are trying to use on meThanks, Revdex.com for trying to assist me in this matter
Final Business Response /* (4000, 10, 2015/06/22) */
As previously stated, we do not custom color match our mats to each vehicle interiorWe only offer one tan color as a neutral option to complement the wide variety of tan shades used by vehicle manufacturers
The customer tried the tan, but was not satisfied with the colorWith that in mind, we assisted her with an exchange for the black color as an alternative
The customer has now asked that we make a tan mat especially for her as the black color does not meet her expectationsUnfortunately, that is not feasible and we cannot comply with that request
Since the customer is not satisfied with our tan or black options and we are unable to provide her with a mat in a different tan shade, the only other alternative would be for the customer to return the black FloorLiners currently in her possession so that we can simply issue a refund for the remaining fundsThis way the customer has incurred no cost and can find a different product that better suits her needs
If the customer wishes to return the black set for a refund, all she needs to do is call us at *** to set that up
Best regards,
*** ***
*** Automotive
Final Consumer Response /* (4200, 12, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
"The customer has now asked that we make a tan mat especially for her." I am definitely not wanting a special color made just for meI want the color that I see on the web site and on television commercialsWeatherTech is not addressing the problem that they have with the COLORSThe first color that they sent was not TAN...it is brownThey need to adjust their commercials and call a brown a brownI am not the only one who has had this problemOne just needs to read the complaintsI will attempt to find the mats with another company and then decide whether to return the black mats

I apologize for the inconvenience in regards to Mr*** *** PayPal credit. The credit was entered in our main system but was not carried through to the PayPal portion. We would be more than willing to issue the credit of $127.95 as soon as Mr*** *** takes the dispute from
the PayPal account. With the dispute pending we are unable to issue a credit at this time to his account. Amanda from the PayPal Department has been in contact with Mr*** *** regarding this request

We apologize to the Customer for the issue he is havingIn checking the Customer profile I believe the Customer received the first set in July 2015, a replacement in June 2016. No other issues have been noted since then. I am willing to replace and we will test the
Floorliners before they leave or I can issue a credit to the original purchaser of the Floorliners. Mark DK*** is not the original purchaser. Please let us know what the Customer would prefer

I apologize for our CSR not responding and following up I will send you a warranty replacement as well as refund the amount of your purchase of the Rear Floorliner for your Subaru We value your opinion and I will forward your information to our Product Development Department for
review The new liner will ship out tomorrow and I will issue the credit this evening

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Needs Better customer service & bigger notes on the website that states their tan is more a medium

Dear Maureen *** ***Thank you for contacting us regarding your concern with credit card security on WeatherTech.com We take great precaution to protect customer data and can assure you that protection was in place during your shopping experience Our website secures your
sensitive data with the use of a Symantec Norton SSL certificate which encrypts your personal data prior to transmission to our servers Once your order is received, credit card data is not maintained in a way that it is accessible or visible.We will continue to be vigilant as a company to maintain the highest level of security for our customers.If you have any other concerns, feel free to reach out to me directly.Brian ***Director, E-Commerce and Internet MarketingWeatherTech Direct, LLC***@weathertech.com