Colonial Remodeling

Colonial worked hard to gain our business after a hail storm. They continue to work in completing the projects and after a roofing job that was delayed due to a subcontractor issues, we are moving ahead and trying to make this a smooth process. They are eager to assist and answer questions.

This letter is to provide Colonial Remodeling, LLC’s (“Colonial”) response to ***’ response on August 22, Supporting documentation, and emails are available upon requestThe below responses will address, in order, each of ***’ statements The plumber, ***, from [redacted] Plumbing, did tell Colonial’s counsel, on July 18, and again on July 26, that the leak was a result of a “material defect” and not a result of any damage caused by ColonialColonial’s counsel was calling to obtain facts about this matterAny allegations that Colonial’s counsel was calling for the purpose of intimidating [redacted] is incorrectIn addition, the initial call to [redacted] Plumbing on July 18, was made after Colonial’s counsel had sent [redacted] a proposed settlement agreementRegardless of what [redacted] Plumber may have said at that point, the settlement agreement had already been sent to [redacted] in hopes that the matter would be resolvedTherefore, nothing would have been gained if Colonial’s counsel did “intimidate” [redacted] Plumbing, which is vehemently denied We believe that the DPOR complaint, the timing of the complaint, and the lack of any mention of a broken spigot, which is attached to the siding, speaks for itself and does not demand a responseIf a response is required by the Revdex.com, please see Colonial’s initial response Eugene, in emails dated June 27, 2016, and July 6, to ***, states that he has people ready to perform the work to fix the water damageTherefore, it is incorrect to state that “Eugene bever [sic] reached out to me [***] on repairs they could make even after witnessing the damage he never reached out to me for further assistance or guidance .” This is not the case, the emails show constant communication and a decision by [redacted] to choose a different contractor despite Colonial’s offers to repair the water damage It is an incorrect statement that [redacted] provided the “requested receipts.” [redacted] refuses to provide documentation showing what work was performed by [redacted] ***Colonial requested documentation of the work that was performed [redacted] only provided a small scan of a non-itemized receipt from [redacted] ***, which only states that $2,was paid to [redacted] ***, and a partially redacted document from her insurance company showing her deductibleColonial does not know if this was work related to the water damage, other repair work, or if any work was even done by [redacted] ***Further requests by Colonial to provide details or photographs on the work that was performed by [redacted] were vehemently denied [redacted] stated to both Colonial personnel and Colonial’s counsel that Colonial was not entitled to that informationDespite this rejection for further information, [redacted] only demanded that Colonial had to pay her for the deductible and the [redacted] invoice or Colonial could pay for replacing ***’ floor with a selection of her choice instead of paying for the deductibleWithout such documentation, Colonial was unable to assess whether Colonial was at fault, the amount of damage, or whether any work was even performed by [redacted] *** Finally, it is worth noting that despite all the above, and Colonial’s belief that Colonial is not responsible for any of the allegations made by ***, Colonial offered to pay [redacted] $2,contingent upon her signing a standard release formThis offer was rejected with instructions from [redacted] that “[i]f your client chooses not to accept this alternative resolution in a simple one page agreement acknowledging payment of monies, as a disabled veteran associated with several veteran organizations I will use my platform and every suggested platform outlined in your letter to include Revdex.com and my own legal recourse, to expose the manner you chose to use as a bully tactic and unethical five page bargaining chip.” However, even after that response, Colonial was willing in an attempt to settle this matter and keep a good business relationship, revised the standard settlement agreement down to a one page settlement agreementThis one page settlement agreement stated that in exchange for the payment of $2, [redacted] released Colonial from any liability related to the water leakWithout any documentation showing that Colonial caused this water leak, Colonial was not willing to accept liabilityColonial has done everything in its powers, without exposing itself to legal risk, to satisfy [redacted] despite no proof of Colonial’s fault in craftsmanship, months of time which elapsed since Colonial did any work on the house, an outright refusal to cooperate in providing any evidence that Colonial was at fault, and a statement from ***’ own plumber that Colonial was not at fault All documentation cited above are available upon requestPlease let me know if you have any questions

Concerning [redacted] 's project, specifically his insurance recovery claim contract with Colonial Remodeling, a number of items were not performed and please see an attached revised final invoice All work that has been completed is notated on the invoice attached and [redacted] still has a balance of over $with Colonial Remodeling To address [redacted] 's specific numbered concerns with the project, please see as follows: # Colonial will agree to fix any interior damage caused by the roof installation and skylight trim will be addressed Will take only day to complete this aspect # The left side of siding was not replaced, and the credit is issued on the invoice If [redacted] would now like it done, we can add the charges back into the invoice [redacted] and Colonial were in confusion over whether or not this specific work (ie Siding replacement on the left elevation of the property) and it never got done, therefore a credit has been issued # Screen credit is notated on invoice, however if homeowner would like it performed, we can provide this service and add the charges back in to the invoice # Air Conditioner unit service is also credited in current invoice, and again we can do the work if they want, but charges will need to be added back in I have met with [redacted] more than once, on the jobsite, and we had success in the early stages of getting the work completed Once there was confusion over the amount of siding work that was to be done, [redacted] verbally indicated to Tim and I that he would not be paying any more money to Colonial Remodeling We obviously had an issue with a customer not paying their contracted balance so the project has been on hold until now Concerning the statements about Colonial Remodeling "using Subcontractors", we have nothing to hide We are a General Contractor and use sub Contractors occasionally and also use some of our own crews We would like [redacted] to review the attached invoice and let us know what, if any, additional work he would like performed In the event that [redacted] wants additional work performed, we are requesting that the client mail in 1/of the balance currently owed (see attached invoice) and have the final payment ready the day we finish up Otherwise, we will place [redacted] 's account into a 3rd Party Collections agency and pursue possible litigation if [redacted] refuses to pay his balance owed Respectfully, Colonial Remodeling

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:February 9, Response to Eugene S [redacted] and Revdex.com The response from Eugene S [redacted] from Colonial Remodeling is typical of the way they conducted businessI only met with Eugene once, not numerous times, as stated in his replyFebruary 9, is the first time I have seen their invoice dated January 6, It seems funny that their response to my Revdex.com complaint is to generate an invoice that claims I owe them $I have never had a contractor send me an itemized invoice for work that was not done, while invoicing me one sum total for work performedI would like a line item invoice for the work that was performed Colonial agreed to perform the work for monies received from the insurance companyFor the work they performed I paid them the money that the insurance company allowed for the workWhen I look at the insurance company estimate (that Eugene used to base his credit on) I see I may owe Colonial at most $While using the same estimate to check the credits Eugene is issuing I find he still owes us $This means Colonial would owe us $All I want is the unfinished work on the roof done and the interior damage repairedI also want an invoice that is marked paid in fullI want Colonial Remodeling to perform no other work on our residence If you chose to litigate, you have my checks that show I paid you $12,The insurance estimate clearly shows that sum covers the work you performedI have your half completed work on display at my residence I also still have the damage that needs to be repaired This is a bad situation that can easily be resolvedAll I want is the interior damage and the interior roof trim work finishedI want a final invoice marked “paid in full”, for my recordsWith these items resolved I can agree that my complaint has been resolved Thank you, [redacted] **

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: February 9, Response to Eugene S [redacted] and Revdex.com The response from Eugene S [redacted] from Colonial Remodeling is typical of the way they conducted businessI only met with Eugene once, not numerous times, as stated in his replyFebruary 9, is the first time I have seen their invoice dated January 6, It seems funny that their response to my Revdex.com complaint is to generate an invoice that claims I owe them $I have never had a contractor send me an itemized invoice for work that was not done, while invoicing me one sum total for work performedI would like a line item invoice for the work that was performed Colonial agreed to perform the work for monies received from the insurance companyFor the work they performed I paid them the money that the insurance company allowed for the workWhen I look at the insurance company estimate (that Eugene used to base his credit on) I see I may owe Colonial at most $While using the same estimate to check the credits Eugene is issuing I find he still owes us $This means Colonial would owe us $All I want is the unfinished work on the roof done and the interior damage repairedI also want an invoice that is marked paid in fullI want Colonial Remodeling to perform no other work on our residence If you chose to litigate, you have my checks that show I paid you $12,The insurance estimate clearly shows that sum covers the work you performedI have your half completed work on display at my residence I also still have the damage that needs to be repaired This is a bad situation that can easily be resolvedAll I want is the interior damage and the interior roof trim work finishedI want a final invoice marked “paid in full”, for my recordsWith these items resolved I can agree that my complaint has been resolved Thank you, [redacted] **

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The message from the business is a lieThey cancelled the contract because insurance didn't approve their supplement request in fullAfter the complaint I was contacted by the business and accepted $(half) deposit refund and other half being charge for temporary plastic they had installed on the roof as temporary repairThe matter is now closed Regards, [redacted]

From: H***, Sarah Date: Mon, Mar 23, at 5:AMSubject: FW: *** ProjectTo: "***@myRevdex.com.org" Cc: "***@***" , "H***, Sarah" From: S***, Eugene Sent: Friday, March 20, 10:AMTo: ***@***.netSubject: *** ProjectImportance: High ?***:Please see attached invoice, per your request We will agree to do the interior work for the skylight areas so long as the check be ready for final payment owed, and given to our crew when we show up.I have satisfied your Revdex.com requests so I do not expect any more emails from them.I have Friday of next week available for you to send the interior crew Of course we are flexible so if Friday is not good please propose some dates We do intend on pursuing our final payment so we look forward to your response.Please advise.Regards,Eugene S*Operations Manager Colonial RemodelingP ###-###-#### (VA) ###-###-#### (PA)P ###-###-#### (NJ) ###-###-#### (MD)F ###-###-####***@colonialremodeling.comwww.colonialremodeling.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
At this time I have paid Colonial Remodeling all that I owe
themI do not want any further dealings with themPlease see estimate from a
local contractor to finish the interior work that they did not do
These pictures clearly illustrate the unopened boxes of new
siding along with the roll of wrap that I will not pay forThis siding was never
installed on the house and was scrapped by their installersI also have
pictures of the unrepaired siding
Enclosed are pictures for water damage from roof leaking
while waiting for Colonial to start work on the roofTim B*** told us this
would be repaired
If any of the pictures or documentation does not upload
please let me know and I will resubmit them
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: We will not accept the conditions Colonial requires for the proposed settlement to split the disputed amount, and given the nature of our original complaint (over the quality of Colonial's work and project management) we do not want them doing any additional work in our house--even to fix their prior mistakes. We are not able to reach a mutually satisfactory resolution with Colonial.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Colonial Remodeling's statements are not true. The services rendered did not satisfy our signed contract. We discussed these issues in face-to-face meetings with Colonial's representatives, and most of the issues were documented on the punch list they agreed to complete. Despite this agreement, they failed to complete items on that punch list. We sent a partial payment in response to their last invoice, and we contested the remainder of the invoice amount. As we clearly explained to them in two letters, we retained a portion of the final payment to cover expenses we have incurred, or which we will incur, to remediate sub-standard and incomplete work. These letters were fully supported by bills, canceled checks, and written work estimates which documented these expenses. Colonial's work did not pass all county inspections--the above-mentioned support documentation included paperwork from the local county covering stairs in our garage. As originally built by Colonial, these stairs failed inspection because they did not meet code, but they were given a provisional pass assuming the stairs would be rebuilt to code. They were not. We can provide all of this documentation, along with pictures showing that the stairs do not meet code, if required for your files. The last time Colonial worked on our house was in late April or early May of 2013, and they sent out their final invoice in December 2013. During the intervening seven months two mismatched windows were replaced--that was the only work done on our project, and it was performed by an insurance company retained by either Colonial or the window manufacturer. Colonial walked away from this project. When we contested the final invoice they did not respond and chose instead to refer the remainder of the invoice to a third-party collection agency. At that point, in order to avoid damage to our credit rating, we paid the remainder of the invoice. We believe, however, that Colonial owes us more than $8,000--they have received full payment for sub-standard and incomplete work.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
At this time I have paid Colonial Remodeling all that I owe
themI do not want any further dealings with themPlease see estimate from a
local contractor to finish the interior work that they did not do
These pictures clearly illustrate the unopened boxes of new
siding along with the roll of wrap that I will not pay forThis siding was never
installed on the house and was scrapped by their installersI also have
pictures of the unrepaired siding
Enclosed are pictures for water damage from roof leaking
while waiting for Colonial to start work on the roofTim B*** told us this
would be repaired
If any of the pictures or documentation does not upload
please let me know and I will resubmit them
Regards,
*** ***

Our last two settlement offers were:
- (second to last) We would accept the ***’s settlement offer to split the amount of credit (over $8K) that they claimed was needed to get the project task items that they were not satisfied with redone for an ~$4K refund to them if they agreed to withdraw their submitted complaints to *** County, the Revdex.com, *** ***, etc(or agree to acknowledge them as satisfactorily resolved if they could not be withdrawn). Additionally, they would be required provide us with a written confirmation that they would not submit any new complaints, negative postings, etcwith any other agencies and/or social media outlets (like Angie’s List, etc.). They withdrew their settlement offer with no counteroffer
- (last offer) We offered to return to their home (at no cost to them) to close in the open riser on their garage-to-mudroom pressure-treated stair system (per the *** County inspector’s request during his final inspection…which he passed as OK). The ***’s refused this offer and specifically told the *** County inspector that they did not want us to return to do any further work at their home
Michael *S***
Senior Project Manager
Colonial Remodeling###-###-#### cell
###-###-#### faxwww.colonialremodeling.com***
Our last two settlement offers were:
- (second to last) We would accept the ***’s settlement offer to split the amount of credit (over $8K) that they claimed was needed to get the project task items that they were not satisfied with redone for an ~$4K refund to them if they agreed to withdraw their submitted complaints to *** County, the Revdex.com, Angie’s List, etc(or agree to acknowledge them as satisfactorily resolved if they could not be withdrawn). Additionally, they would be required provide us with a written confirmation that they would not submit any new complaints, negative postings, etcwith any other agencies and/or social media outlets (like Angie’s List, etc.). They withdrew their settlement offer with no counteroffer
- (last offer) We offered to return to their home (at no cost to them) to close in the open riser on their garage-to-mudroom pressure-treated stair system (per the *** County inspector’s request during his final inspection…which he passed as OK). The ***’s refused this offer and specifically told the *** County inspector that they did not want us to return to do any further work at their home
Case closed
Michael TShannon
Senior Project Manager
Colonial Remodeling###-###-#### cell
###-###-#### [email protected]
Our last two settlement offers were:
- (second to last) We would accept the ***’s settlement offer to split the amount of credit (over $8K) that they claimed was needed to get the project task items that they were not satisfied with redone for an ~$4K refund to them if they agreed to withdraw their submitted complaints to *** County, the Revdex.com, Angie’s List, etc(or agree to acknowledge them as satisfactorily resolved if they could not be withdrawn). Additionally, they would be required provide us with a written confirmation that they would not submit any new complaints, negative postings, etcwith any other agencies and/or social media outlets (like Angie’s List, etc.). They withdrew their settlement offer with no counteroffer
- (last offer) We offered to return to their home (at no cost to them) to close in the open riser on their garage-to-mudroom pressure-treated stair system (per the *** County inspector’s request during his final inspection…which he passed as OK). The ***’s refused this offer and specifically told the *** County inspector that they did not want us to return to do any further work at their home
Case closed
Michael TShannon
Senior Project Manager
Colonial Remodeling###-###-#### cell
###-###-#### [email protected]
Our last two settlement offers were:
- (second to last) We would accept the ***’s settlement offer to split the amount of credit (over $8K) that they claimed was needed to get the project task items that they were not satisfied with redone for an ~$4K refund to them if they agreed to withdraw their submitted complaints to *** County, the Revdex.com, Angie’s List, etc(or agree to acknowledge them as satisfactorily resolved if they could not be withdrawn). Additionally, they would be required provide us with a written confirmation that they would not submit any new complaints, negative postings, etcwith any other agencies and/or social media outlets (like Angie’s List, etc.). They withdrew their settlement offer with no counteroffer
- (last offer) We offered to return to their home (at no cost to them) to close in the open riser on their garage-to-mudroom pressure-treated stair system (per the *** County inspector’s request during his final inspection…which he passed as OK). The ***’s refused this offer and specifically told the *** County inspector that they did not want us to return to do any further work at their home
Case closed
Michael TShannon
Senior Project Manager
Colonial Remodeling###-###-#### cell
###-###-#### [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I am rejecting the response from colonial because the facts are still inaccurately stated. Actually the plumber believed two calls from Colonial for the same reason were a method to intimidate him to provide inaccurate information. He vehemently denies that he told Thomas the leak was not attributed to repairs done by colonial employees when they damaged and replaced the spigot. The leaking pipe was directly connected to the spigot replaced by Colonial employees and is the only pipe that leakedThere has never been constant communication with Eugene unless I initiated it and then there were always excuses for why he could not show up for scheduled appointments as indicated in text messages and emails. These are the same text messages where Eugene accepted responsibility for the damage where he offered to send the plumber which never showed up however Eugene never stated he had a crew to make additional repairs. Colonial’s standard release was a page document placing the blame on me so; I did refuse to sign it. The content of their document was irrelevant to the actual damage caused and the receipts requested from colonial were immediately sent and accepted “clearly” showing the deduction on the invoice and the amount paid to the plumber. Itemized documentation was not requested until I lodged my complaint. The one page document subsequently sent by Colonial contained a condensed version of the identical terms as the page document placing blame on me. That was not acceptable and there has never been a refusal by me to cooperateAs with other repaired damages made by Colonial the DPOR complaint is not relevant to this case since the broken spigot and other damages were repaired prior to the complaint being lodged against Colonial. Again, the complaint with DPOR was not rescinded because of the negligence of Colonial employees to perform work as required and the work was performed by less than experienced personnel therefore I chose to keep the complaint filed with DPOR on record for further reference and includes many of the missteps performed by Colonial employees. It’s apparent Eugene have not shared the text messages which have text messages and emails from Eugene saw where the leak occurred relevant to the outside damage connected with inside leak and accepting blame for the damage. Colonial continues to refer to the alleged statement from the plumber. The plumber did not state that colonial was not responsible for the damage. He did say the spigot repaired by Colonial employee was connected to the pvc pipe that caused the leak resulting in the damage. The leak would never have occurred without spigot damage caused by Colonial and I would not be out of the money paid relevant to repairing the leak. My initial goal is still to have monies I paid out returned to me as agreed by Colonial representatives when receipts were returned without signing my freedom of speech rights away
Regards,
*** ***

The home owner entered into a contract with our company, not realizing that repair bills would be incurred and his deposit would be forfeited (per the terms of the contract) due to his cancellation Once the home owner contacted the Revdex.com to file a complaint, he then realized he was in default
of his signed contract and met with us to work out a credit to be issued for the repair work No refund is due to the home owner, and he has therefore removed/retracted his complaint. Sincerely,Colonial Remodeling, LLC

Work was completed per the executed client agreement with our companyWe did not receive the final payment from the client so we had to refer the final invoice to our third party collections groupWe were simply attempting to collect our fee for services rendered We do have supporting
documentation of satisfactory inspections done by both the construction lender and the local county entities We will provide those documents, should you require them for your files Please contact us with any questions pertaining to this complaint file at ###-###-####.
Sincerely,
Sarah H***
Colonial Remodeling, LLC

Our firm represents Colonial Remodeling, LLC (“Colonial”) regarding the complaint that *** *** (“***”) filed with the Revdex.com on July 24, 2017, case number ***This letter is to provide Colonial’s response to ***’ claimSupporting documentation, and emails are available
upon requestPlease direct all communication to me directly at the contact information listed below*** alleges that Colonial damaged the outside water spigot while they were installing the siding on ***’ home*** goes on to allege that the Colonial repaired the damage and that the repair was defective and caused a slow leak that was undetectable for a span of almost monthsWhen Colonial was notified of the damage by *** in June 2017, Colonial hired *** *** *** (***) to come out to investigate the situation and stop the leakUnfortunately, Len, through no fault of Colonial, did not show up or call to explain why Len did not show upWithout any further discussion, *** hired another plumber, *** Plumber (“***”) to fix the leak. After *** fixed the leak, *** hired *** *** Restoration (“*** ***”) to perform certain unknown workIt is unknown work because *** refuses to provide documentation showing what work was performed by *** ***In the complaint, *** alleges the reason that she hired *** *** was because a Colonial representative, Eugene S***, never stated that Colonial had “contractors to make the repairs to the wall, carpet, paint, etc he [Eugene] only called a plumber .” However, this is not the case as Colonial is a full service licensed and insured contractor who provides all aspects of home improvementThe reason that Colonial had “only” called a plumber was to focus on the leak and then do the repair work after the leak was stopped. After the work was performed by *** ***, *** requested that Colonial pay the $2,deductible she paid through her insurance company and the $for ***’s workColonial requested documentation of the work that was performed*** only provided the *** invoice, a small scan of a non-itemized receipt from *** ***, which only states that $2,was paid to *** ***, and a partially redacted document from her insurance company showing her deductibleFurther requests by Colonial to provide details or photographs on the work that was performed by *** *** were vehemently denied*** states that Colonial was not entitled to that information and that Colonial had to pay her for the deductible and the *** invoice or Colonial could pay for replacing her floor with a selection of her choice instead of paying for the deductibleWithout such documentation, Colonial was unable to assess whether Colonial was at fault or the amount of damageOn or about July 18, 2017, Colonial, through counsel, contacted *** to obtain facts about the situation*** stated that the leak was a result of a “material defect” and not a result of any damage caused by ColonialOn or about July 26,2017, Colonial, through counsel, again called *** and was again told that the leak was due to a material defect and not a result of any damage caused by ColonialEven though Colonial did not believe it was liable for the deductible in order to maintain its reputation as a responsible business, Colonial offered to pay *** $2,contingent upon her signing a standard release formThis offer was rejected with instructions from *** that “[i]f your client chooses not to accept this alternative resolution in a simple one page agreement acknowledging payment of monies, as a disabled veteran associated with several veteran organizations I will use my platform and every suggested platform outlined in your letter to include Revdex.com and my own legal recourse, to expose the manner you chose to use as a bully tactic and unethical five page bargaining chip.” As such, a revised one page settlement agreement was sent that in exchange for the payment of $2,*** released Colonial from any liability related to the water leakWithout any documentation showing that Colonial caused this water leak, Colonial was not willing to accept liabilityIn fact it was ***’ own plumber, ***, whom stated twice that the leaking pipe has nothing to do with the work Colonial did and it was just “a material defect.” Colonial still attempted to satisfy *** with a simple release form along with a settlement fee despite no proof of Colonial’s fault in craftsmanship, months of time which elapsed since Colonial did any work on the house, an outright refusal to cooperate in providing any evidence that Colonial was at fault, a statement from ***’ own plumber that Colonial was not at fault Yet *** did not respond to this new revised settlement agreement and *** instead filed this Revdex.com complaint immediately thereafterFinally, it is worth noting that *** filed a complaint with the Virginia Department of Professional and Occupational Regulations, case number ***, on October 19, 2016, however nothing is mentioned in that complaint about any broken water spigot or leak After a throughout investigation, Investigator *** *** on February 22, sent a letter to Colonial closing the matter and stating that “no further action will be taken concerning this matter.” All documentation cited above are available upon requestPlease let me know if you have any questions.Thomas C***, Esq.*** & ***, P.C.Direct: ###-###-####*** *** RoadWarrenton, VA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am attaching a letter showing I wish to revoke the complaint against Colonial Remodeling as we have come to an agreement.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
February 9, 2015
Response to Eugene S[redacted] and Revdex.com
The response from Eugene S[redacted] from Colonial Remodeling is
typical of the way they conducted business. I only met with Eugene once, not
numerous times, as stated in his reply. February 9, 2015 is the first time I
have seen their invoice dated January 6, 2015. It seems funny that their
response to my Revdex.com complaint is to generate an invoice that claims I owe them
$4000.00. I have never had a contractor send me an itemized invoice for work
that was not done, while invoicing me one sum total for work performed. I would
like a line item invoice for the work that was performed.
Colonial agreed to perform the work for monies received from
the insurance company. For the work they performed I paid them the money that
the insurance company allowed for the work. When I look at the insurance
company estimate (that Eugene used to base his credit on) I see I may owe
Colonial at most $286.12. While using the same estimate to check the credits Eugene
is issuing I find he still owes us $456.93. This means Colonial would owe us
$170.84. All I want is the unfinished work on the roof done and the interior
damage repaired. I also want an invoice that is marked paid in full. I want
Colonial Remodeling to perform no other work on our residence.
If you chose to litigate, you have my checks that show I
paid you $12,369.67. The insurance estimate clearly shows that sum covers the
work you performed. I have your half completed work on display at my residence.
I also still have the damage that needs to be repaired.  
This is a bad situation that can easily be resolved. All I
want is the interior damage and the interior roof trim work finished. I want a
final invoice marked “paid in full”, for my records. With these items resolved
I can agree that my complaint has been resolved.
Thank you,
[redacted]

This letter is to provide Colonial Remodeling, LLC’s (“Colonial”) response to [redacted]’ response on August 22, 2017. Supporting documentation, and emails are available upon request. The below responses will address, in order, each of [redacted]’ statements.  The plumber, [redacted], from [redacted] Plumbing, did tell Colonial’s counsel, on July 18, 2017 and again on July 26, 2017 that the leak was a result of a “material defect” and not a result of any damage caused by Colonial. Colonial’s counsel was calling to obtain facts about this matter. Any allegations that Colonial’s counsel was calling for the purpose of intimidating [redacted] is incorrect. In addition, the initial call to [redacted] Plumbing on July 18, 2017 was made after Colonial’s counsel had sent [redacted] a proposed settlement agreement. Regardless of what [redacted] Plumber may have said at that point, the settlement agreement had already been sent to [redacted] in hopes that the matter would be resolved. Therefore, nothing would have been gained if Colonial’s counsel did “intimidate” [redacted] Plumbing, which is vehemently denied.   We believe that the DPOR complaint, the timing of the complaint, and the lack of any mention of a broken spigot, which is attached to the siding, speaks for itself and does not demand a response. If a response is required by the Revdex.com, please see Colonial’s initial response.  Eugene, in emails dated June 27, 2016, and July 6, 2017 to [redacted], states that he has people ready to perform the work to fix the water damage. Therefore, it is incorrect to state that “Eugene bever [sic] reached out to me [[redacted]] on repairs they could make even after witnessing the damage he never reached out to me for further assistance or guidance . . . .”  This is not the case, the emails show constant communication and a decision by [redacted] to choose a different contractor despite Colonial’s offers to repair the water damage.  It is an incorrect statement that [redacted] provided the “requested receipts.” [redacted] refuses to provide documentation showing what work was performed by [redacted]. Colonial requested documentation of the work that was performed. [redacted] only provided a small scan of a non-itemized receipt from [redacted], which only states that $2,000 was paid to [redacted], and a partially redacted document from her insurance company showing her deductible. Colonial does not know if this was work related to the water damage, other repair work, or if any work was even done by [redacted]. Further requests by Colonial to provide details or photographs on the work that was performed by [redacted] were vehemently denied. [redacted] stated to both Colonial personnel and Colonial’s counsel that Colonial was not entitled to that information. Despite this rejection for further information, [redacted] only demanded that Colonial had to pay her for the deductible and the [redacted] invoice or Colonial could pay for replacing [redacted]’ floor with a selection of her choice instead of paying for the deductible. Without such documentation, Colonial was unable to assess whether Colonial was at fault, the amount of damage, or whether any work was even performed by [redacted].  Finally, it is worth noting that despite all the above, and Colonial’s belief that Colonial is not responsible for any of the allegations made by [redacted], Colonial offered to pay [redacted] $2,259.00 contingent upon her signing a standard release form. This offer was rejected with instructions from [redacted] that “[i]f your client chooses not to accept this alternative resolution in a simple one page agreement acknowledging payment of monies, as a disabled veteran associated with several veteran organizations I will use my platform and every suggested platform outlined in your letter to include Revdex.com and my own legal recourse, to expose the manner you chose to use as a bully tactic and unethical five page bargaining chip.”  However, even after that response, Colonial was willing in an attempt to settle this matter and keep a good business relationship, revised the standard settlement agreement down to a one page settlement agreement. This one page settlement agreement stated that in exchange for the payment of $2,259.00 [redacted] released Colonial from any liability related to the water leak. Without any documentation showing that Colonial caused this water leak, Colonial was not willing to accept liability. Colonial has done everything in its powers, without exposing itself to legal risk, to satisfy [redacted] despite no proof of Colonial’s fault in craftsmanship, 8 months of time which elapsed since Colonial did any work on the house, an outright refusal to cooperate in providing any evidence that Colonial was at fault, and a statement from [redacted]’ own plumber that Colonial was not at fault.   All documentation cited above are available upon request. Please let me know if you have any questions.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:February 9, 2015
Response to Eugene S[redacted] and Revdex.com
The response from Eugene S[redacted] from Colonial Remodeling is
typical of the way they conducted business. I only met with Eugene once, not
numerous times, as stated in his reply. February 9, 2015 is the first time I
have seen their invoice dated January 6, 2015. It seems funny that their
response to my Revdex.com complaint is to generate an invoice that claims I owe them
$4000.00. I have never had a contractor send me an itemized invoice for work
that was not done, while invoicing me one sum total for work performed. I would
like a line item invoice for the work that was performed.
Colonial agreed to perform the work for monies received from
the insurance company. For the work they performed I paid them the money that
the insurance company allowed for the work. When I look at the insurance
company estimate (that Eugene used to base his credit on) I see I may owe
Colonial at most $286.12. While using the same estimate to check the credits Eugene
is issuing I find he still owes us $456.93. This means Colonial would owe us
$170.84. All I want is the unfinished work on the roof done and the interior
damage repaired. I also want an invoice that is marked paid in full. I want
Colonial Remodeling to perform no other work on our residence.
If you chose to litigate, you have my checks that show I
paid you $12,369.67. The insurance estimate clearly shows that sum covers the
work you performed. I have your half completed work on display at my residence.
I also still have the damage that needs to be repaired.  
This is a bad situation that can easily be resolved. All I
want is the interior damage and the interior roof trim work finished. I want a
final invoice marked “paid in full”, for my records. With these items resolved
I can agree that my complaint has been resolved.
Thank you,
[redacted]