Colonial Savings, F.A.

We have received your most recent correspondence in our office on January 19, 2017. After reviewing the account, we have prepared the following response.Our research revealed that the credit reporting ceased on the above referenced mortgage account due to the filing of the Chapter 13 Bankruptcy on October 6, 2010. Therefore, we submitted a credit correction request to the credit reporting agencies to report the loan as an open and active account. We have contacted the credit reporting agencies and confirmed the correction has been completed. We sincerely apologize for any inconvenience this may have caused. Thank you for your patience in this matter.Should you have any questions regarding this request, our representatives are available to assist you Monday through Friday, 8:00 am to 5:00 pm CT by calling [redacted].Sincerely,Customer Advocacy Team

To Whom It May Concern:We have received your most recent correspondence in our office on April 24, 2017. After reviewing the account, we have prepared the following response.Per guidelines set forth by the Federal National Mortgage Association (FNMA) for the Private Mortgage Insurance (PMI) removal...

process, Colonial Savings is required to select an appraiser, order an appraisal, and receive the results of the appraisal directly. To begin this process, the customer may contact our customer service department at [redacted]. We are unable to honor the appraised value of Mr. [redacted] property as determined by the appraisal from U.S. Bank.At this time, the customer's account currently reflects a Loan-to-Value (LTV) ratio in the amount of 83.30%, which is currently based on the sale price of Mr. [redacted] property. Should a new appraisal be requested by Colonial, the current appraised value would be used to calculate LTV and the PMI requirement would be evaluated accordingly. The requirements for removing PMI on Mr. [redacted] loan are as follows:*If the loan is seasoned between two and five years, LTV ratio of 75% or less, based on the current appraised value*If the loan is seasoned greater than five years, LTV ratio of 80% or less, based on the lower of the original appraised value or purchase price*2 year good payment history*Positive escrow balanceWe sincerely apologize for the inconvenience this has caused. Documents and information used to make the determination that no error occurred can be requested at no charge. Please feel free to contact us with any additional questions. Please feel free to contact us with any additional questions. Our representatives can be reached Monday through Friday, 8:00 am to 5:00 pm CT at [redacted].Sincerely,[redacted]Customer Advocacy

We have received your most recent correspondence in our office on July 25, 2017. After reviewing the account, we have prepared the following response.On July 18, 2017, Colonial generated a payoff statement in the amount of $ 1 17,239.03, which $6.50 and a remaining inspection fee balance of...

$3.89. On July 20, 2017, due to the recent LossMitigation review on the property, two additional fees were assessed for a Credit Report and Broker's Price Opinion (BPO). On July 20, 2017, Colonial acknowledged these additional fees and generated an additional payoff statement in the amount of   which included  in additional items due. This amount reflected the following charges: $20.70 Credit Report $90.0() Broker's Price Opinion Exterior $6.50 Flood Determination Form $3.89 Remaining Inspection Fee BalanceOn July 24, 2017, Colonial received funds in the amount of $117,239.03 and applied these funds toward the payoff of the loan. On July 24, 2017, a letter was sent to the confirming the loan had been paid in full, and we did not require additional funds to complete the payoff. We have included copies of the payoff statements and payoff confirmation letter for your review. We are unable to honor Ms. [redacted] request for $500.000 in compensation. We sincerely apologize for the inconvenience this has caused.Please feel free to contact us with any additional questions. Our representatives can be reached Monday through Friday, 8:00 am to 5:00 pm CT at [redacted].Sincerely Customer Advocacy Team

We are in receipt of your correspondence from the Revdex.com, received in our office on June I, 2015.After reviewing your account and the information provided, we have prepared the following response.We received your initial phone inquiry regarding the delinquent taxes on May 27,2015. We...

have enclosed ourwritten response to that inquiry, dated May 28, 2015, that was sent to the mailing address shown above.Due to a system upgrade that occurred in May 2015, our tax processing company was unable to access yourcounty tax information in order to process the payment. We were notified immediately and began working on theissue to ensure your taxes were paid. Please note that because your mortgage account is escrowed, we will ensureall tax payments are made timely. In the event that a payment is made late and penalties and/or interest areassessed, you will not be held responsible for paying the penalties and/or interest.The county taxes of$1,440.87 were paid from your escrow account on June 2, 2015. We have enclosed a 2015loan history as receipt of this transaction. You will not be held responsible to pay the penalties and/or interest of$187.83 as this amount was paid by Colonial Savings.It was discovered that a problem existed in our payment process system. The issue has been resolved. Weapologize for any inconvenience this issue may have caused.We appreciate your feedback regarding the experience you encountered with our representatives about our escrowprocess. We will use this feedback in order to improve our current processes and ensure we provide better serviceto all our customers. For over 60 years, we have built a tradition of providing homeowners with exemplarymortgage service. We appreciate the opportunity to serve you and look forward to meeting your home loan needsin the future.

We have received your correspondence in our office from the Revdex.com onOctober 4, 2016. After reviewing your account and the information provided, we have prepared the following response.Upon review of your account, our research revealed that we received a payment of $2,487.69 onAugust...

10, 2016. These funds were insufficient to complete the August 1, 2016 payment of $2,546.20 and were applied to your unapplied funds account. On September 8, 2016, the remaining portion of your August 1, 2016 payment of $58.51 was received and applied to the mortgage account.Since the payment was not sufficient to cover the full amount and the additional funds were not received until September 8, 2016, this account was reported as 30 days past due for the August 1, 2016 payment. Your account has been reported accurately to the credit reporting agencies. Per Federal Credit Reporting Act (FCRA) guidelines, we are required to report accurate information. In order to avoid derogatory credit reporting, payments must be received by the last business day of each month. If the complete payment is not received within the specified time frame, we report the loan delinquent for the specified month.On June 6, 2016, we mailed you correspondence informing you of the new monthly payment effective August 1, 2016. We explained that the new monthly payment effective August 1, 2016 would be $2,546.20. We have enclosed the correspondence for your review.On July 12, 2016, we mailed you correspondence informing you that your escrow account was analyzed with a payment effective date of September 1, 2016. The analysis projected a shortage of $966.29. The monthly mortgage payment increased to $2,642.35, effective September 1, 2016. The monthly principal and interest amount is $1,886.52 and the monthly escrow amount is $675.31 and the monthly escrow shortage amount is $80.52, for a total payment of $2,642.35. We have enclosed the correspondence for your review.On August 17, 2016, we mailed you a Past Due Reminder Notice informing you that your mortgage account was past due for the August 1, 2016 payment. On August 31, 2016, we mailed you a 30-Day Past Due Notice informing you of the delinquency of your mortgage account. We have enclosed both notices for your review.We have enclosed a 2016 loan history for your review of these transactions. If you feel payments have not been properly credited to your account, please send proof of the discrepancy so that we may research. As of the date of this letter, your mortgage account is due for the October 1, 2016 payment of $2,642.35.You have the right to request copies of documents and information relied upon to make the determination that no error occurred, at no charge to you. Should you have any additional questions or would like to request documentation, representatives are available to assist you Monday through Friday, 8:00am to 5:00pm CT by calling ###-###-####.Sincerely,Customer Advocacy Team

Complaint: [redacted]
I am rejecting this response because: still not resolved.  I have only received confirmation from equifax.  Experience and  and transfusion are still reporting incorrectly.  As I said before I have four other letters that state fixed and one will be good for a month then defaults back to incorrect reporting 
Regards,
[redacted]

We are in receipt of your correspondence from the Revdex.com, received in our office onMarch 9, 2016, and regarding the above referenced mortgage account.We have enclosed an updated loan account history for your review. Please refer to the escrow paidcolumn for details on the running balance of the escrow account.Thank you for your assistance and patience in this matter.Should you have any additional questions, representatives are available to assist you Monday throughFriday, 8:00am to 5:00pm CT by calling ###-###-####.

We are in receipt of your correspondence from the Revdex.com, received in our office onFebruary 29, 2016, and regarding the above referenced mortgage account.Please accept our sincere apology for the delay in paying your real estate taxes. It appears that the taxpayment that we disbursed...

on September 10, 2015 was lost in the mail. We were not aware ofthe lostpayment.A stop payment was placed on the tax payment check issued on September 10,2015. A new check wassent by express mail to the Sharon Township tax office on February 26, 2016. The Sharon Townshiptax office has confirmed receipt of the funds and has applied the payment to your real estate taxes. TheSharon Township tax office is mailing the paid tax receipts directly to you.Please note that the penalties and interest were paid by Colonial Savings. We have enclosed a 2015 and2016loan history as receipt of these transactions.Colonial Savings sincerely regrets that you had to make multiple calls to resolve this issue. Ourprocedures are currently being changed and enhanced to ensure that this issue does not occur again.Thank you for your assistance and patience in this matter.Should you have any additional questions, representatives are available to assist you Monday throughFriday, 8:00am to 5:00pm CT by calling ###-###-####.

We are in receipt of your correspondence from the Revdex.com, received in our office onNovember 9, 2015, and regarding the above referenced mortgage account.We have processed your request to reverse the $1,406.00 payment received on November 2, 2015. Therefund of$1,406.00 was processed...

on November 6, 2015. The refund was processed by method ofAutomated Clearing House (ACH) credit into your Wells Fargo bank account ending in [redacted]. Weapologize for any inconvenience you may have experienced with our online website.Please provide us with the amount of the overdraft charge you incurred, so that we may issue a refundcheck in that amount.We appreciate your business and look forward to serving you in the future. We have enclosed a 2015loan history as receipt of this transaction.As of the date of this letter, your mortgage account is next due for the December 1, 2015 payment of$2,643.83.

We have received your most recent correspondence in our office on December 11, 2016.  After reviewing the account, we have prepared the following response.On January 24, 2005, [redacted] originated Mr. [redacted] mortgage loan by partnership with [redacted]. Per the...

Allonge to Promissory Note executed January 24, 2005 between [redacted] and [redacted], ownership of the note was transferred to [redacted], a division of Colonial Savings, F.A. (Exhibit A). Mr. [redacted] loan was foreclosed on July 23, 2014. At that time, the outstanding principal balance on the loan was $73,955.56.The servicing rights of the mortgage account, including the right to collect payments and interact with the homeowner, were owned by:Colonial Savings, F.A.[redacted]The mortgage asset was owned by:[redacted]The attached 1099-A form correctly lists the property description as [redacted], which is the address listed on the Deed of Trust (Exhibits B and C). Based on the above information, Colonial Savings respectfully disagrees with Mr. [redacted] accusation that any inaccurate information is reflected in his 2014 1099-A form. Documents and information used to make the determination that no error occurred can be requested at no charge. Should you have any questions regarding this request, our representatives are available to assist you Monday through Friday, 8am to 5pm CT by calling [redacted].Sincerely,Customer Advocacy TeamEnclosure(s):Exhibit A – Note and AllongeExhibit B – Deed of TrustExhibit C – 1099-A Form

We have received your most recent correspondence in our office on November 16, 2016.  After reviewing the account, we have prepared the following response.Per our records, we received funds to satisfy Ms. [redacted] loan on February 18, 2014. At that time, Ms. [redacted] paid her partial claim lien...

in the amount of $5,325.20 to the U.S. Department of Housing and Urban Development (HUD), and Colonial was not notified of this transaction. Per Federal Housing Administration (FHA) guidelines, partial claim notes become due and payable when their related FHA-insured mortgages are terminated. On December 4, 2015, HUD notified us that the partial claim note dated August 29, 2005 in the amount of $5,325.20 was still outstanding and demanded full payment from Colonial, along with the incentive funds in the amount of $500.00. At that time, Colonial disbursed funds to HUD as requested in the total amount of $5,825.20 (Exhibit A). We have also attached the endorsement allonge to the note, showing the noteholder transfer from HUD to Colonial (Exhibit B). On July 27, 2016 and October 25, 2016, Colonial requested this payment from Ms. [redacted] (Exhibit C). Ms. [redacted] notified Colonial of her payment to HUD, and we requested HUD to research the payment. As a result, on November 17, 2016, HUD verified that they had received payment back in February of 2014 to satisfy the partial claim, and funds in the amount of $5,325.20 were returned to Colonial.At this time, we consider the full amount of $5,825.20 to be paid in full, and Ms. [redacted] is not required to pay these funds. The amount of $5,325.20 has been received from HUD, and the additional $500.00 has been cleared from the account balance. We have verified that Colonial has not negatively reported Ms. [redacted] to the credit reporting agencies during this time. Colonial encourages Ms. [redacted] to contact HUD to request further information regarding their credit reporting procedures. We certainly apologize for the inconvenience this has caused.Should you have any questions regarding this request, our representatives are available to assist you Monday through Friday, 8am to 5pm CT by calling [redacted].Sincerely,Customer Advocacy TeamEnclosure(s): Exhibit A – Check for $5,825.20 from Colonial to HUD dated 12.4.15Exhibit B – Endorsement Allonge to NoteExhibit C – Demand Letters dated 7.27.16 and 10.25.16

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.The issue has never been about the amount the payments, or if the notice was mailed (which I have no way of disputing), but rather that because I was in the process of changing my mailing address, the mail was not forwarded and I did not receive notice.  As soon as I received the notice, I promptly paid the past due amount, but it was already 30 days past due and the credit mark had been replaced.  I do not see how it is equitable for me to be penalized when I did not receive the notice.  Just as I cannot prove the letter was mailed, they cannot prove that I received it.  I feel I was unjustly penalized, when it was clear what had happened (paid a prior amount +/-$50 short), but was not contacted until after 30 days.  I have never been late with a payment and now an honest mistake, which was promptly cured, has cost me dearly on my credit score.  I would appreciate additional consideration given the unusual circumstances and lack of proof of mail receipt/delivery.
Regards,
[redacted]

We have received your most recent correspondence in our office on January 5, 2017. After reviewing the account, we have prepared the following response.On January 6, 2017, we spoke with Ms. Jennifer Latin and confirmed that we would be working with her in order to correct the credit reporting of the...

mortgage loan. We submitted a correction to the credit reporting agencies and are pending confirmation that the corrections have been completed. Once the reporting has been updated, we will provide a confirmation to Ms. Latin.Should you have any questions regarding this request, our representatives are available to assist you Monday through Friday, 8:00 am to 5:00 pm CT by calling (800) 937-6002.Sincerely,

To Whom It May Concern:We have received your most recent correspondence in our office on February 1, 2017. After reviewing the account, we have prepared the following response.Please see the enclosed copies of the trade lines from the credit reporting agencies reflecting the updated information. We sincerely apologize for any confusion and/or inconvenience you may have experienced. Thank you for your patience in this matter.Should you have any questions regarding this request, our representatives are available to assist you Monday through Friday, 8:00 am to 5:00 pm CT by calling [redacted].Sincerely,

Complaint: [redacted]
I am rejecting this response because: still waiting for confirmation from all reporting agencies.  Also tried to attach previous letters saying resolved but wouldn't accept showing was told resolved before then was told defaults afteer 30 days and that's why keeps reporting incorrectly after colonial say fixed.  WhT assurance do I have that this won't happen again? 
Regards,
[redacted]

We are in receipt of your correspondence from the Revdex.com, received in our office onJuly 24, 2015. After reviewing the information provided, we have prepared the following response.Per our records, you received a solicitation letter from our corporate office offering the possibility...

to doa streamline refinance on your FHA loan. This letter resulted in contact being made with ColonialNational Mortgage to pursue this option. After consideration, we were advised that you would like topursue a Conventional loan because of an anticipated property appraisal value of $400,000.00, whichyou felt would eliminate the need to have mortgage insurance.To provide an idea of the value range in which your home may be valued prior to the actual appraisalbeing ordered, the realtor who was involved in the purchase of this property provided examples ofcom parables that could be used in determining the current value of your home. After the value range of$365,000.00 was determined, we were advised to move forward with the appraisal process.The appraisal performed on your property on April 1 7, 2015 resulted in an appraised value of$339,000.00. The comparables reflected in an appraisal report are not required to be an exact match infeatures and construction as the property being evaluated. The comparables in this appraisal report wereproperties within your neighborhood that most closely resembled the features and location of yourproperty, as there were no properties with the exact construction of your home.The information listed in the Prior Sales or Transfers History section of the Sales Comparison Analysispage of the appraisal reflects only sales or transfers of ownership of the comparable properties thatoccurred prior to the most recent sale or transfer. The information listed in this section does not affectthe outcome of the appraisal but only provides additional information to the lender on what hashappened in the past with the comparable properties.It is our practice to allow a borrower who is not satisfied with the appraised value of their home toappeal the outcome of the appraisal. When we were notified that you would like to appeal the appraisedvalue of $339,000.00, we obtained the comparables and information used in determining the value ofyour property from your current realtor and submitted this information to the Chief Appraiser forreview. The information was re-evaluated and determined to be valid.Should you have any additional questions, representatives are available to assist you Monday throughFriday, 8:00am to 5:00pm CT by calling ###-###-####.

We are in receipt of your correspondence from the Revdex.com, received in our office onFebruary 29, 2016, and regarding the above referenced mortgage account.Unfortunately, Colonial is unable to comply with your request that all insurance funds be released to you.Colonial's policy...

requires that damage exceeding $10,000.00 be monitored and inspected to ensure that allrepairs are made to the property. You were previously informed ofthese requirements when you visited theColonial Savings office on February 24, 2016. We have enclosed a form that explains our process regardingthe release of loss draft funds, in which is also posted on our website.According to the insurance adjustors report the damage to your property totals $23,121.69. Colonial hasreleased two checks to you in the amount of$4,424.58 and $5,575.42, totaling $10,000.00. Colonial isholding $12,616.96 in an escrow account for the remaining property repairs.You have provided us with one contractors invoice for $4,255.24 and a copy of a cashier's check showingyour payment of$3,568.59 to the contractor. On February 24, 2016, you were informed that additional fundswill be released to you based on a contractors work itemization or draw schedule and/or if you provideColonial with copies of your paid invoices.The full balance of the insurance funds will be released to you after a property inspection is done showing allrepairs have been completed.Should you have any additional questions, representatives are available to assist you Monday through Friday,8:00am to 5:00pm CT by calling [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I have provided an appraisal to them already.
Regards,
[redacted]

We have received your most recent correspondence in our office on November 23, 2016.  After reviewing the account, we have prepared the following response.On May 18, 2016, we received a request from Ms. [redacted] to establish an escrow account on her mortgage. On June 21, 2016, we replied...

advising that no escrow items can be due within 90 days and we were unable to establish escrow due to delinquent taxes outstanding on the property (Exhibit A). On July 7, 2016, we received a second request which included the same information and an outstanding tax bill. On September 2, 2016 and October 14, 2016, Ms. [redacted] contacted Colonial to determine the status of the request. On both occasions, Colonial failed to respond in a timely manner. At this time, Colonial has researched the account and determined that taxes have been paid through May 2017 and no payments are due within the next 90 days. To initiate an escrow account, a deposit in the amount of $3,111.68 is required by January 4, 2017. We have attached a letter explaining the projections for 2017 as well as instructions for sending the initial deposit (Exhibit B). Colonial does not escrow for homeowners’ association (HOA) fees, as Ms. [redacted] HOA lien is subordinate to the lien held by Colonial. Ms. [redacted] will remain responsible for these fees.  Should you have any questions regarding this request, our representatives are available to assist you Monday through Friday, 8am to 5pm CT by calling [redacted]. thank you,