Remodel USA enclosed our existing screen porch After different company interviews, we chose Remodel USA because of the quality of their product, their professional manner and competitive price We are very pleased with the end product as well as the completion time and excellent workmanship
To whom it may concern, First, allow me to apologize for the extremely late response to your complaint with the Revdex.com, unfortunately, due to a communication mishap, we did not receive your complaint until last weekSecond, I would like to assure you that your complaint has been resolved to your satisfaction as we have prevented your phone number from being automatically generated for calling by our telemarketing database systemWe sincerely apologize for any inconvenience that our calling caused you and certainly have no intention of continuing any sort of unwanted communication with you.Please do respond to this communication through the Revdex.com and let us know if there is anything further we need to do to resolve your complaint to your satisfactionSincerely, Nicole MO [redacted] CFO/COO
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to us with additional comment: We do feel that in view of the fact that our efforts were in vain to ever get our deposit returned considering it's been a year we've been tryingWe feel interest the company has earned and that the explanation furnished by company deserves also return of interest earned for the past year and should be included in the return however; we know how many times the nasty replies that we received we are thankful for the assistance of Revdex.com who was notified and acted on our behalf in order that the decision was made to at least return the deposit after a year Thank you Revdex.com for your help and for your honest organization as we made several calls as well as declining the various offers verbal & written without any resultsRegards, [redacted] & [redacted] ***
Dear Ms [redacted] ***, First, allow me to apologize for the extremely late response to your complaint with the Revdex.com, unfortunately, due to a communication mishap, we did not receive your complaint until last weekSecond, I would like to ensure you that your complaint will be resolved to your satisfaction as we have cancelled your contract as you requested and we will be mailing out your deposit refund, in the amount of $4,500.00, this week.Please do respond to this communication through the Revdex.com and let us know if there is anything further we need to do to resolve your complaint to your satisfactionIf you do not receive your refund check in the mail by Friday, September (week after issuance), then please contact Steve P [redacted] at ###-###-####.Sincerely, Nicole MO [redacted] CFO/COO
August 24, 2015RE: Complaint ID [redacted] Dear Mr [redacted] ,First, allow me to apologize for the extremely late response to your complaint with the Revdex.com, unfortunately, due to a communication mishap, we did not receive your complaint until last week.Second, I would like to confirm with you that your complaint was resolved to your satisfaction as we have provided a custom solution to your issue with the screens in some of your windows as well as have installed your second order of windowsPlease do respond to this communication through the Revdex.com and let us know if there is anything further we need to do to resolve your complaint to your satisfactionThank you very much for your business and we hope that you have been enjoying your new windows! Sincerely, Nicole MO [redacted] CFO/COO
From: Nicole S [redacted] Date: Wed, Dec 30, at 11:AMSubject: Complaint # [redacted] To: [redacted] < [redacted] @myRevdex.com.org> [redacted] , While we are no longer affiliated with [redacted] WaTub Coand they are operating in our former geographic territory themselves at this point, we will be happy to send a technician to service your tub I am sorry about the delayed response, I only became aware of your complaint todayEither Jesse H [redacted] or Wayne P [redacted] will be contacting you directly at ###-###-#### by Monday, January to schedule an appointment to come and diagnose the problem If possible the problem will be fixed during that appointment, however, if parts need to be obtained then a follow up appointment may be necessaryI apologize that your contact to our Waynesboro office number on your contract was not successful, but we have changed our phone system/provider since your original purchase date For future reference, our toll-free service phone line is ###-###-#### Thank you, Nicole *S [redacted] CFO/COO Remodel USA, Inc[redacted] ***Capitol Heights, MD ***PH: ###-###-####
We are waiting for a letter to address the customer’s concernsAn agreement was made between the Subcontractor (electrician) and the customer, but was not part of the Remodel USA agreementWe would like to have the complaint removed, but take responsibility for referring the subcontractorAs soon as we have the letter providing a status update we will add it to this response
I just want to apologize for the misunderstanding that is taking place with *** ***Here are the facts as we see them and we will be happy to send any documentation necessary to back them upThe basement was contracted for to be done on 5/30/Job was scheduled to be completed by 8/31/3.On June 6/6/the payment arrangements were changed and a change order was signed by all partiesThe job pre-install measurement was done and *** *** was advised that the county will require the electric panel upgraded, the cost would be $but we agreed that he can pay the electrician directly $and have it done as a separate contract from the basement4.The basement project started on 8/8/and finished 8/23/5.We have the completion certificate and a blank punch out list signed by both **and ***After the basement was complete and the electric was finished *** *** asked for an estimate for additional electric work to be done by the electrician and was given and accepted an invoice for $that was also done and paid for by *** *** to the electrician for work totally unrelated to the basement work7.At no time were the ***s without electricity in the home or basement except when the actual electrical work was being doneIn order to resolve this complaint and in an effort to get the matter behind all of us we will propose a refund of $from remodel USA in addition to the $that ** *** is willing to refund to *** *** for a total of $We hope this resolves this matter
Dear Ms*** ***,First, allow me to apologize for the extremely late response to your complaint with the Revdex.com, unfortunately, due to a communication mishap, we did not receive your complaint until last weekSecond, I would like to assure you that we are
percent to address any remaining service issues you may be having with your *** *** WaTubWe have tried to contact you on several occasions regarding your service needs, unsuccessfullyPlease contact our Production Coordinator, Jesse H***, at ###-###-#### regarding any remaining service issues that you need to have addressed.Please do respond to this communication through the Revdex.com and let us know if there is anything further we need to do to resolve your complaint to your satisfactionThank you very much for your business!
Sincerely,
Nicole MO***
CF?/C??
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The company has not been in contact with us regarding, the replacement of the windows installed by them Our complaint #ID*** A MrP*** from Remodel USA came to our home, saw the installed windows and agreed that they were the wrong shape and sizeWe have not hear from him nor the company since .Replace the windows installed by the company with the correct size/shape windows that were originally described in the contractThe company has not been in contact with consumerThe complaint was filed previously on October 11,
Regards,
*** ***
Gerry and gary the contractors were prompt, courteous and great craftsmen We actually miss seeing them and the progress everyday, they truly were passionate about doing a job they were proud ofWe and they believe in owens corning product They could do basements on the side but choose to install this product because it is the proper way to complete a basement We highly recommend owens corning
August 18, 2015Dear *** *** ** ***,First, allow me to apologize for the extremely late response to your complaint with the Revdex.com, unfortunately, due to a communication mishap, we did not receive your complaint until last week.Second, I would like to confirm
with you that your complaint was resolved to your satisfaction as we have prevented your phone number from being automatically generated for calling by our telemarketing database systemWe sincerely apologize for any inconvenience that our calling caused you and certainly have no intention of continuing any sort of unwanted communication with you.Please do respond to this communication through the Revdex.com and let us know if there is anything further we need to do to resolve your complaint to your satisfaction.Sincerely,Nicole O
I was more than extremely pleased with my bathroom remodels by Remodel USA The contractor Jesee H*** along with Walter and their crew did an EXCELLENT job Jesee was very accommodating, professional, competent, pleasant and I can't say more than enough things in how he did an outstanding job in executed this job from the beginning to the end The process was seemless from gettting the extra materials I needed to paying very close to detail of things I would not have known about I would highly recommend Remodel USA to family, colleagues, friends and neighbors Again job well done and it was a pleasure to work with Jesee and his crew
August 24, 2015RE: Complaint ID ***Dear Mr*** ***,First, allow me to apologize for the extremely late response to your complaint with the Revdex.com, unfortunately, due to a communication mishap, we did not receive your complaint until last week.Second, I would like to
confirm with you that your complaint was resolved to your satisfaction as we have provided a custom solution to your issue with the screens in some of your windows as well as have installed your second order of windows.Please do respond to this communication through the Revdex.com and let us know if there is anything further we need to do to resolve your complaint to your satisfactionThank you very much for your business and we hope that you have been enjoying your new windows!Sincerely,Nicole MO*** CFO/COO
I had my kitchen remodelI love the new transformation of my kitchenRemodel USA was spectacular to work withThe staff is very friendlyTime wise to have my kitchen remodel was about two weeksThe workers were very polite and trustworthyI have more space to work inEveryone that came to see my new kitchen says it looks like something in a magazineI'am very please that I chose Remodel USAI would definitely recommend Remodel USA to my family and friendsD.JFrederick, MD
RE: Complaint ID ***Dear Ms*** ***,
First, allow me to apologize for the extremely late response to your complaint with the Revdex.com, unfortunately, due to a communication mishap, we did not receive your complaint until last weekSecond, I would like
to confirm with you that your complaint was resolved to your satisfaction as we have cancelled your contract as you requested and refunded your deposit in full.Please do respond to this communication through the Revdex.com and let us know if there is anything further we need to do to resolve your complaint to your satisfactionSincerely,
Nicole MO***
CFO/COO
We were extremely pleased with the process of ordering the materials, planning the sunroom, and the execution of itThe independent contractor who performed the work on the sunroom and deck was very competent, reliable, pleasant, and very accommodatingHe was a hard worker and gave great attention to detailThe electricians who did the wiring were somewhat difficult with which to communicateOne man knew no English and the main electrician knew very little EnglishThe end product is amazingThe people in the head office were also very accommodating and answered all of our questionsI would definitely recommend this company to my friends
The Remodel USA Contractor did a
pre-install check and customer approved the work proceeding Financing was provided and install scheduled, unfortunately *** *** took ill and has been hospitalized Remodel went to customer’s property to install and *** *** stopped workRemodel USA has canceled the project, refunded the customer’s deposit and the contract has been voidedPlease consider the matter resolved
Remodel USA enclosed our existing screen porch After different company interviews, we chose Remodel USA because of the quality of their product, their professional manner and competitive price We are very pleased with the end product as well as the completion time and excellent workmanship
I wanted quality and good serviceRemodel USA exceeded my expectation from the very owner himself to sales and service
To whom it may concern, First, allow me to apologize for the extremely late response to your complaint with the Revdex.com, unfortunately, due to a communication mishap, we did not receive your complaint until last weekSecond, I would like to assure you that your complaint has been resolved to your satisfaction as we have prevented your phone number from being automatically generated for calling by our telemarketing database systemWe sincerely apologize for any inconvenience that our calling caused you and certainly have no intention of continuing any sort of unwanted communication with you.Please do respond to this communication through the Revdex.com and let us know if there is anything further we need to do to resolve your complaint to your satisfactionSincerely, Nicole MO [redacted] CFO/COO
We were very pleased with the timeliness and professionalism from the beginning through the final installation
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to us with additional comment: We do feel that in view of the fact that our efforts were in vain to ever get our deposit returned considering it's been a year we've been tryingWe feel interest the company has earned and that the explanation furnished by company deserves also return of interest earned for the past year and should be included in the return however; we know how many times the nasty replies that we received we are thankful for the assistance of Revdex.com who was notified and acted on our behalf in order that the decision was made to at least return the deposit after a year Thank you Revdex.com for your help and for your honest organization as we made several calls as well as declining the various offers verbal & written without any resultsRegards, [redacted] & [redacted] ***
Dear Ms [redacted] ***, First, allow me to apologize for the extremely late response to your complaint with the Revdex.com, unfortunately, due to a communication mishap, we did not receive your complaint until last weekSecond, I would like to ensure you that your complaint will be resolved to your satisfaction as we have cancelled your contract as you requested and we will be mailing out your deposit refund, in the amount of $4,500.00, this week.Please do respond to this communication through the Revdex.com and let us know if there is anything further we need to do to resolve your complaint to your satisfactionIf you do not receive your refund check in the mail by Friday, September (week after issuance), then please contact Steve P [redacted] at ###-###-####.Sincerely, Nicole MO [redacted] CFO/COO
August 24, 2015RE: Complaint ID [redacted] Dear Mr [redacted] ,First, allow me to apologize for the extremely late response to your complaint with the Revdex.com, unfortunately, due to a communication mishap, we did not receive your complaint until last week.Second, I would like to confirm with you that your complaint was resolved to your satisfaction as we have provided a custom solution to your issue with the screens in some of your windows as well as have installed your second order of windowsPlease do respond to this communication through the Revdex.com and let us know if there is anything further we need to do to resolve your complaint to your satisfactionThank you very much for your business and we hope that you have been enjoying your new windows! Sincerely, Nicole MO [redacted] CFO/COO
From: Nicole S [redacted] Date: Wed, Dec 30, at 11:AMSubject: Complaint # [redacted] To: [redacted] < [redacted] @myRevdex.com.org> [redacted] , While we are no longer affiliated with [redacted] WaTub Coand they are operating in our former geographic territory themselves at this point, we will be happy to send a technician to service your tub I am sorry about the delayed response, I only became aware of your complaint todayEither Jesse H [redacted] or Wayne P [redacted] will be contacting you directly at ###-###-#### by Monday, January to schedule an appointment to come and diagnose the problem If possible the problem will be fixed during that appointment, however, if parts need to be obtained then a follow up appointment may be necessaryI apologize that your contact to our Waynesboro office number on your contract was not successful, but we have changed our phone system/provider since your original purchase date For future reference, our toll-free service phone line is ###-###-#### Thank you, Nicole *S [redacted] CFO/COO Remodel USA, Inc[redacted] ***Capitol Heights, MD ***PH: ###-###-####
We are waiting for a letter to address the customer’s concernsAn agreement was made between the Subcontractor (electrician) and the customer, but was not part of the Remodel USA agreementWe would like to have the complaint removed, but take responsibility for referring the subcontractorAs soon as we have the letter providing a status update we will add it to this response
I just want to apologize for the misunderstanding that is taking place with *** ***Here are the facts as we see them and we will be happy to send any documentation necessary to back them upThe basement was contracted for to be done on 5/30/Job was scheduled to be completed by 8/31/3.On June 6/6/the payment arrangements were changed and a change order was signed by all partiesThe job pre-install measurement was done and *** *** was advised that the county will require the electric panel upgraded, the cost would be $but we agreed that he can pay the electrician directly $and have it done as a separate contract from the basement4.The basement project started on 8/8/and finished 8/23/5.We have the completion certificate and a blank punch out list signed by both **and ***After the basement was complete and the electric was finished *** *** asked for an estimate for additional electric work to be done by the electrician and was given and accepted an invoice for $that was also done and paid for by *** *** to the electrician for work totally unrelated to the basement work7.At no time were the ***s without electricity in the home or basement except when the actual electrical work was being doneIn order to resolve this complaint and in an effort to get the matter behind all of us we will propose a refund of $from remodel USA in addition to the $that ** *** is willing to refund to *** *** for a total of $We hope this resolves this matter
Dear Ms*** ***,First, allow me to apologize for the extremely late response to your complaint with the Revdex.com, unfortunately, due to a communication mishap, we did not receive your complaint until last weekSecond, I would like to assure you that we are
percent to address any remaining service issues you may be having with your *** *** WaTubWe have tried to contact you on several occasions regarding your service needs, unsuccessfullyPlease contact our Production Coordinator, Jesse H***, at ###-###-#### regarding any remaining service issues that you need to have addressed.Please do respond to this communication through the Revdex.com and let us know if there is anything further we need to do to resolve your complaint to your satisfactionThank you very much for your business!
Sincerely,
Nicole MO***
CF?/C??
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The company has not been in contact with us regarding, the replacement of the windows installed by them Our complaint #ID*** A MrP*** from Remodel USA came to our home, saw the installed windows and agreed that they were the wrong shape and sizeWe have not hear from him nor the company since .Replace the windows installed by the company with the correct size/shape windows that were originally described in the contractThe company has not been in contact with consumerThe complaint was filed previously on October 11,
Regards,
*** ***
Gerry and gary the contractors were prompt, courteous and great craftsmen We actually miss seeing them and the progress everyday, they truly were passionate about doing a job they were proud ofWe and they believe in owens corning product They could do basements on the side but choose to install this product because it is the proper way to complete a basement We highly recommend owens corning
August 18, 2015Dear *** *** ** ***,First, allow me to apologize for the extremely late response to your complaint with the Revdex.com, unfortunately, due to a communication mishap, we did not receive your complaint until last week.Second, I would like to confirm
with you that your complaint was resolved to your satisfaction as we have prevented your phone number from being automatically generated for calling by our telemarketing database systemWe sincerely apologize for any inconvenience that our calling caused you and certainly have no intention of continuing any sort of unwanted communication with you.Please do respond to this communication through the Revdex.com and let us know if there is anything further we need to do to resolve your complaint to your satisfaction.Sincerely,Nicole O
I was more than extremely pleased with my bathroom remodels by Remodel USA The contractor Jesee H*** along with Walter and their crew did an EXCELLENT job Jesee was very accommodating, professional, competent, pleasant and I can't say more than enough things in how he did an outstanding job in executed this job from the beginning to the end The process was seemless from gettting the extra materials I needed to paying very close to detail of things I would not have known about I would highly recommend Remodel USA to family, colleagues, friends and neighbors Again job well done and it was a pleasure to work with Jesee and his crew
August 24, 2015RE: Complaint ID ***Dear Mr*** ***,First, allow me to apologize for the extremely late response to your complaint with the Revdex.com, unfortunately, due to a communication mishap, we did not receive your complaint until last week.Second, I would like to
confirm with you that your complaint was resolved to your satisfaction as we have provided a custom solution to your issue with the screens in some of your windows as well as have installed your second order of windows.Please do respond to this communication through the Revdex.com and let us know if there is anything further we need to do to resolve your complaint to your satisfactionThank you very much for your business and we hope that you have been enjoying your new windows!Sincerely,Nicole MO*** CFO/COO
I had my kitchen remodelI love the new transformation of my kitchenRemodel USA was spectacular to work withThe staff is very friendlyTime wise to have my kitchen remodel was about two weeksThe workers were very polite and trustworthyI have more space to work inEveryone that came to see my new kitchen says it looks like something in a magazineI'am very please that I chose Remodel USAI would definitely recommend Remodel USA to my family and friendsD.JFrederick, MD
RE: Complaint ID ***Dear Ms*** ***,
First, allow me to apologize for the extremely late response to your complaint with the Revdex.com, unfortunately, due to a communication mishap, we did not receive your complaint until last weekSecond, I would like
to confirm with you that your complaint was resolved to your satisfaction as we have cancelled your contract as you requested and refunded your deposit in full.Please do respond to this communication through the Revdex.com and let us know if there is anything further we need to do to resolve your complaint to your satisfactionSincerely,
Nicole MO***
CFO/COO
We were extremely pleased with the process of ordering the materials, planning the sunroom, and the execution of itThe independent contractor who performed the work on the sunroom and deck was very competent, reliable, pleasant, and very accommodatingHe was a hard worker and gave great attention to detailThe electricians who did the wiring were somewhat difficult with which to communicateOne man knew no English and the main electrician knew very little EnglishThe end product is amazingThe people in the head office were also very accommodating and answered all of our questionsI would definitely recommend this company to my friends
The Remodel USA Contractor did a
pre-install check and customer approved the work proceeding Financing was provided and install scheduled, unfortunately *** *** took ill and has been hospitalized Remodel went to customer’s property to install and *** *** stopped workRemodel USA has canceled the project, refunded the customer’s deposit and the contract has been voidedPlease consider the matter resolved