[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I had to have tub serviced by a local repair institution who charged me $197.00 dollars to fix a warranty issue.Since the remodel USA is no longer affiliated with [redacted] I would assume my warrenty is nill and void. I would like to have my 197.00 refunded, if this is not possible then just drop it
I submitted my name to Remodel USA at a local town festival. I have to say they were RELENTLESS in contacting me. Daily. My wife and I were serious about having work done but the calls were ridiculous. Finally gave in and had the company come by for our free estimate. Be prepared for serious, professional high pressure salesmen. They start outrageously high and make lower offers based on signing the contract asap. Discount for use of project in advertising etc. Bottom line, we wanted what they had and moved forward. Once the job started, everything went well. Very hard working men on site. Rarely took any breaks at all. They did beautiful work. All workers were very polite and courteous. A pleasure to have around. They completed the work in a timely manner and it is truly beautiful. The only reason I am rating this company neutral is based on the early relentless calls and the over the top high pressure sales tactics.
address the customer’s concerns. An agreement was made between the Subcontractor (electrician) and the customer, but was not part of the Remodel USA agreement. We would like to have the complaint removed, but take responsibility for referring the subcontractor. As soon as we have the letter providing a status update we will add it to this response.
To whom it may concern,
First, allow me to apologize for the extremely late response to your complaint with the Revdex.com, unfortunately, due to a communication mishap, we did not receive your complaint until last week.
Second, I would like to assure you that your...
complaint has been resolved to your satisfaction as we have prevented your phone number from being automatically generated for calling by our telemarketing database system. We sincerely apologize for any inconvenience that our calling caused you and certainly have no intention of continuing any sort of unwanted communication with you.Please do respond to this communication through the Revdex.com and let us know if there is anything further we need to do to resolve your complaint to your satisfaction.
Sincerely,
Nicole M. O[redacted] CFO/COO
------ Forwarded message ----------
From: <[redacted]>
Date: Mon, Aug 4, 2014 at 9:48 AM
Subject: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].
To: [email protected]
Thank you for contacting Remodel USA. Effective immediately I am no longer with the oganization, please forward any questions or concerns to the attention of Steve P[redacted] at ###-###-#### or [redacted]. For urgent matters please contact John C[redacted] at ###-###-#### or [redacted].
Thank You, Jewel P[redacted]
Remodel USA enclosed our existing screen porch. After 4 different company interviews, we chose Remodel USA because of the quality of their product, their professional manner and competitive price. We are very pleased with the end product as well as the completion time and excellent workmanship.
Dear Ms. [redacted],
First, allow me to apologize for the extremely late response to your complaint with the Revdex.com, unfortunately, due to a communication mishap, we did not receive your complaint until last week.
Second, I would like to ensure you that your complaint...
will be resolved to your satisfaction as we have cancelled your contract as you requested and we will be mailing out your deposit refund, in the amount of $4,500.00, this week.Please do respond to this communication through the Revdex.com and let us know if there is anything further we need to do to resolve your complaint to your satisfaction. If you do not receive your refund check in the mail by Friday, September 4 (1 week after issuance), then please contact Steve P[redacted] at ###-###-####.Sincerely,
Nicole M. O[redacted] CFO/COO
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to us with additional comment:
We do feel that in view of the fact that our efforts were in vain to ever get our deposit returned considering it's been a year we've been trying.
We feel interest the company has earned and that the explanation furnished by company deserves also return of interest earned
for the past year and should be included in the return however; we know how many times the nasty replies that we received we are thankful
for the assistance of Revdex.com who was notified and acted on our behalf in order that the decision was made to at least return the deposit after a year.
Thank you Revdex.com for your help and for your honest organization as we made several calls as well as declining the various offers verbal & written without any results.
Regards,
[redacted] & [redacted]
From: Nicole S[redacted] Date: Wed, Dec 30, 2015 at 11:25 AMSubject: Complaint #[redacted]To: [redacted] <[redacted]@myRevdex.com.org>[redacted], While we are no longer affiliated with [redacted] Walk-In Tub Co. and they are operating in our former geographic...
territory themselves at this point, we will be happy to send a technician to service your tub. I am sorry about the delayed response, I only became aware of your complaint today. Either Jesse H[redacted] or Wayne P[redacted] will be contacting you directly at ###-###-#### by Monday, January 4 to schedule an appointment to come and diagnose the problem. If possible the problem will be fixed during that appointment, however, if parts need to be obtained then a follow up appointment may be necessary. I apologize that your contact to our Waynesboro office number on your contract was not successful, but we have changed our phone system/provider since your original purchase date. For future reference, our toll-free service phone line is ###-###-####. Thank you, Nicole *. S[redacted]CFO/COO Remodel USA, Inc.[redacted]Capitol Heights, MD [redacted]PH: ###-###-####
I had a very positive experience. Financing was simple. I had 27 windows removed and 27 new windows installed. The crew arrived at 8 am and was well organized. They worked diligently for 7 hours. They did a thorough clean up and they were finished. I am very pleased with all aspects of my experience with Remodel USA and will used them for future home improvement projects.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I had to have tub serviced by a local repair institution who charged me $197.00 dollars to fix a warranty issue.Since the remodel USA is no longer affiliated with [redacted] I would assume my warrenty is nill and void. I would like to have my 197.00 refunded, if this is not possible then just drop it
I submitted my name to Remodel USA at a local town festival. I have to say they were RELENTLESS in contacting me. Daily. My wife and I were serious about having work done but the calls were ridiculous. Finally gave in and had the company come by for our free estimate. Be prepared for serious, professional high pressure salesmen. They start outrageously high and make lower offers based on signing the contract asap. Discount for use of project in advertising etc. Bottom line, we wanted what they had and moved forward. Once the job started, everything went well. Very hard working men on site. Rarely took any breaks at all. They did beautiful work. All workers were very polite and courteous. A pleasure to have around. They completed the work in a timely manner and it is truly beautiful. The only reason I am rating this company neutral is based on the early relentless calls and the over the top high pressure sales tactics.
We are waiting for a letter to...
address the customer’s concerns. An agreement was made between the Subcontractor (electrician) and the customer, but was not part of the Remodel USA agreement. We would like to have the complaint removed, but take responsibility for referring the subcontractor. As soon as we have the letter providing a status update we will add it to this response.
To whom it may concern,
First, allow me to apologize for the extremely late response to your complaint with the Revdex.com, unfortunately, due to a communication mishap, we did not receive your complaint until last week.
Second, I would like to assure you that your...
complaint has been resolved to your satisfaction as we have prevented your phone number from being automatically generated for calling by our telemarketing database system. We sincerely apologize for any inconvenience that our calling caused you and certainly have no intention of continuing any sort of unwanted communication with you.Please do respond to this communication through the Revdex.com and let us know if there is anything further we need to do to resolve your complaint to your satisfaction.
Sincerely,
Nicole M. O[redacted] CFO/COO
------ Forwarded message ----------
From: <[redacted]>
Date: Mon, Aug 4, 2014 at 9:48 AM
Subject: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].
To: [email protected]
Thank you for contacting Remodel USA. Effective immediately I am no longer with the oganization, please forward any questions or concerns to the attention of Steve P[redacted] at ###-###-#### or [redacted]. For urgent matters please contact John C[redacted] at ###-###-#### or [redacted].
Thank You, Jewel P[redacted]
Remodel USA enclosed our existing screen porch. After 4 different company interviews, we chose Remodel USA because of the quality of their product, their professional manner and competitive price. We are very pleased with the end product as well as the completion time and excellent workmanship.
Dear Ms. [redacted],
First, allow me to apologize for the extremely late response to your complaint with the Revdex.com, unfortunately, due to a communication mishap, we did not receive your complaint until last week.
Second, I would like to ensure you that your complaint...
will be resolved to your satisfaction as we have cancelled your contract as you requested and we will be mailing out your deposit refund, in the amount of $4,500.00, this week.Please do respond to this communication through the Revdex.com and let us know if there is anything further we need to do to resolve your complaint to your satisfaction. If you do not receive your refund check in the mail by Friday, September 4 (1 week after issuance), then please contact Steve P[redacted] at ###-###-####.Sincerely,
Nicole M. O[redacted] CFO/COO
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to us with additional comment:
We do feel that in view of the fact that our efforts were in vain to ever get our deposit returned considering it's been a year we've been trying.
We feel interest the company has earned and that the explanation furnished by company deserves also return of interest earned
for the past year and should be included in the return however; we know how many times the nasty replies that we received we are thankful
for the assistance of Revdex.com who was notified and acted on our behalf in order that the decision was made to at least return the deposit after a year.
Thank you Revdex.com for your help and for your honest organization as we made several calls as well as declining the various offers verbal & written without any results.
Regards,
[redacted] & [redacted]
From: Nicole S[redacted] Date: Wed, Dec 30, 2015 at 11:25 AMSubject: Complaint #[redacted]To: [redacted] <[redacted]@myRevdex.com.org>[redacted], While we are no longer affiliated with [redacted] Walk-In Tub Co. and they are operating in our former geographic...
territory themselves at this point, we will be happy to send a technician to service your tub. I am sorry about the delayed response, I only became aware of your complaint today. Either Jesse H[redacted] or Wayne P[redacted] will be contacting you directly at ###-###-#### by Monday, January 4 to schedule an appointment to come and diagnose the problem. If possible the problem will be fixed during that appointment, however, if parts need to be obtained then a follow up appointment may be necessary. I apologize that your contact to our Waynesboro office number on your contract was not successful, but we have changed our phone system/provider since your original purchase date. For future reference, our toll-free service phone line is ###-###-####. Thank you, Nicole *. S[redacted]CFO/COO Remodel USA, Inc.[redacted]Capitol Heights, MD [redacted]PH: ###-###-####
I had a very positive experience. Financing was simple. I had 27 windows removed and 27 new windows installed. The crew arrived at 8 am and was well organized. They worked diligently for 7 hours. They did a thorough clean up and they were finished. I am very pleased with all aspects of my experience with Remodel USA and will used them for future home improvement projects.