Color New Mexico, Inc.

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Some of the electrical work
has been completed However, the carpet has not been changed and there are still issues with exterior light fixtures that need to be repaired I would like the date when the work will be completed
Regards,
*** ***

We're preparing a letter detailing the terms of the agreement now, and plan to send it to *** *** on Monday 8/28/

As explained to the customer the carpet is not warrantied by Nationwide*** *** provides the warranty for the carpet in the homeWe have contacted *** on her behalf to settle the claimAdditionally we are not aware of any issues regarding the exterior lightingWe will contact her to find out what issues she is having and take appropriate action

We are preparing a release for him to sign and I will remove the Lien

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI will start by saying that I have pictures, texts, and emails to back up all of my statements. The locks were even changed so that I would not find anything thing else to add to my punch list. Which meant we were unable to close in our house and did not get our keys until days after closing. Like I said we were threatened that our land and home would be taken because we did not want to close because of all of the issues. The land was fully cleared in August 2015 and there was full access to the home with a gravel driveway as seen on the google map picture attached. The foundation had already been placed so you can fully see there are no issues with access to the home. Obviously if the house was able to be brought in October, it wasn’t inaccessible until mid January 2016. That’s just how long it was taking. The contractors were not even called to come until December 6, 2015 and that comes directly from the mouth of Zack Foster with the contracting crew. So my house sat for a month and half, with nothing being done, and yes I mean nothing because I visited it everyday taking pictures when progress was made, Only a few of the hardwood boards were placed because they did not want to take up the entire area like it should have been done so they just jammed a couple of boards in and it very obvious where they have done that and where the scratched area is, I have pictures of the equipment on my bare floor, as well as pictures before it was “repaired” and after it was “repaired”. Its not right by any means. The seams are still in the carpet, and have never left. Never repaired, replaced, nothing. There are also areas that look like seams because the carpet is two different colors but there is no seam so defective carpet was used and I’m supposed to be okay with that? I think not! Its an eye sore and an embarrassment. I cannot believe any company would want their name on this. There is a cut in the carpet outside of one of the upstairs bedrooms. When pointed out to Kyle Hinshaw before we closed, he promised this would be fixed. Its still not fixed and after asking multiple times, his solution was to cut a piece of carpet from our closet to patch this and replace the carpet cut from the closet with another shade of carpet. That is completely unacceptable. The carpet is already lifting up throughout the house especially upstairs. When showed to Kyle this was his response, “I honestly would not even buy carpet from Nationwide Homes”. Basically saying that I need to come out of pocket once more to replace it myself. The shingles have come off 5 times and it was not due to storms and wind. Two weeks ago I had this repaired for the 5th time and the man told me the reason the shingles keep falling off is because the person that nailed them down pressed down too hard with the nail gun and the nails went all the way through the shingle. Isn’t that lovely? Not really. Saying is was replaced as a consideration to the customer is a joke, there is not a storm of any kind or wind of any kind that has happened here that should have caused this. Aren’t roofs supposed to be strong? There is currently a crew at my home working on the ceiling at once again the fault of an improper installation. I was told once again, today as I came home from work and the guys were still here, that when the ceiling was initially cut out, it was extremely obvious that the sheet rock was not screwed down properly. Now, each piece throughout the entire house is showing through the ceiling and walls. They have been here to work on this for over 10 times, which means I either have to take off work and lose money to be here or make arrangements to have someone here. Nothing but a headache. This should not even be happening. I have pictures to show all the seams of the sheet rock on the ceiling and walls if there is any question. This should not be visible in my brand new home. I have emails from my mortgage lender stating that Nationwide Homes was not sending in the proper documents and that was holding up the process with the loan this was not all at the fault of the VA. Yes there was a delay because of the neighbors, but a few days is nothing in comparison to months of waiting while no progress was being made on my home. I was told nothing else would be fixed until closing and all those promises turned into lies and it just continues and continues. The refrigerator was not identical I am pretty sure I have pictures of both as well. Its obvious the non dented new one was much smaller seeing that 1/3 of my food wouldn’t even fit in it. I guess that was supposed to be a funny joke. When we signed our contract, that is when we first found out about the “through the door in 64” policy. It was at that time that we were told by Shannon Wilson that we were eligible for that. It wasn’t until much later, when it was taking longer than planned, that we were told otherwise only after we asked about it. I have the emails from Shannon even telling me she told us wrong and there was nothing she could do about it, they would not honor it even though she specifically told us that. In addition to all this my bathroom vanity in the downstairs guest bathroom was chipped, and repaired and patched I guess it will only be a matter of time before that falls apart like everything else. We have tried getting President Andy Miller to come see these things for himself, but he only continues to ignore us as he has done the entire time we have been dealing with Nationwide Homes. This was our first home buying experience after my husband left the United States Marine Corps, and its sad to see that this is how Veterans and their families are treated. I will be happy to provide and photos, texts, and emails, or you could just come take a look.
Regards,
*** ***

The customer can contact *** *** at ###-###-#### for help with his 2-warranty. Nationwide's warranty expired after the one year period. Our warranty was explained to the homeowner when they purchased the home

I have decided if nationwide is willing to remove the lien on my house I will forgive the work if they forgive the balance they say I owe and the lien

I have reviewed the response made by the business in reference to complaint ID ***, and find that this is part truthMy builder had made multiple attempts to contact NationwideHe never got any responseBut as long as my house is repaired then I am happyI will wait for the business to pay for the repairs to my home and, if it does, will consider this complaint resolved
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Tadlock Roofing *** *** & *** *** came out to my home on Wednesday, March They did not completeputting a sealant in the HUGE OPENING that allows leaks in my roof
Regards,
*** ***

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
just touching base with you since I had spoke with you on the phone last...no one has since contacted me about coming to do the repairs on my homeIt was supposed to be a week or week and a half from the time he called me which was before I talked to you and I think that was back in NovemberSo I am not sure what is going on but it's obvious they are not too concerned with doing as they said they are going to doI can call the guy again to see what he says, but I feel like they should be more on top of it than they are as there is a lot of work to be done hereHope to hear back from you soonThank you. *** ***

We are working with *** *** to correct all complaintsThis will be completed for *** *** by the end of business on Friday 7/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have not prepared an estimate for repairsIf *** has an estimate I will be happy to review but no work will be completed until we have been paid. *** ***Division President*** *** * ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still have not received this letter or agreement from nationwide homes
Regards,
*** ***

Tadlock Roofing's production manager spoke with *** *** on June 27th about the schedule for these repairs mentioned by *** *** in his complaintThese repairs have been delayed due to weather and *** *** said that he understood the delays due to the weather.Simply Solar is scheduled to be
there on June 28th to resolve the water heating issues for *** ***The solar work was originally subcontracted by a solar company named Simply SolarA crew from Tadlock Roofing will be out July 1st to remove the lightning rod system and replace any damaged shinglesWest Edwards our General Manager will be meeting with *** *** to inspect and resolve issues with stained ceiling

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I just check with the 2-10 Home Buyers Warranty and...

we never had an account in the system....  I am about to send this issue to the media..please find a resolution  Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Luis did a great job and I appreciate all he did to resolve the issues. He was very good at keeping us informed on his progress and was diligent in his efforts.
Regards,
[redacted]

Revdex.com made numerous attempts to get a response from Nationwide Homes as to when the consumer could expect repairs to be completed, but Nationwide Homes failed to respond.  However, the consumer stated the business did complete repairs.

I would like to respond to Mrs. [redacted]’s complaint and what I see are three issues: 1.      We have given her a check for the difference of the upgrade she chose from what her neighbor paid for their upgrade. 2.      We have replaced the grass in...

her yard twice trying to satisfy her. Not being able to satisfy her we have hired a professional landscaper to evaluate and give us an estimate to replace damaged grass. 3.      We have talked to the shingle supplier that delivered the materials and have made arrangements to repair damages to the driveway that their truck made. We are in the process of collecting two estimates and will move forward with scheduling those repairs as soon as possible.