Color Vibe

Hi [redacted] ,We received your e-mail and have processed your refund for the $as requested which should appear on your bank statement within 24-hoursPlease let us know if there is anything else you need from us.Thanks,Color Vibe

Participant has been refunded in full

Customer has been fully refunded

Hi [redacted] , I've re-sent your ticket to your e-mail at [redacted] I'm guessing your ticket that we sent when you purchased went to your spam folder so you may want to check your spam folder to make sure the one I just sent to you did not end up in there Also, our team can look your information up at the event even without your printed ticketYou just need to show them your ID for access into the event We are excited to get colorful with you on April in Fort Collins Color [email protected]

A full refund was submitted to this participant

Complaint: [redacted] I am rejecting this response because:I don't show anywhere on any of my records where I was ever issued a refundNor did I ever receive anything with the new event dateI will not be in town for the new dateCan you show in your records where you refunded me? None of my bank statements show a refund Sincerely, [redacted]

Hey [redacted] , When you registered for the event you agreed that "Pre-purchased items must be picked up during the eventItems cannot be be shipped." The $price you paid for the Shirt, Sunglasses, and Bandanna is the price we charge for people that pick up their itemsYou agreed to this as part of your registrationWe shipped your items to the event and they were ready for you to piso we are sorry that you were not able to pick them up If you want to pay for shipping & handling to have the items shipped to you then we are happy to ship them out to youLet us know and we can make that happen

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Melanie B***

The participant has been refunded in full

Hey [redacted] ,We sent out multiple e-mails to all participants about the dateIn that e-mail we included the following link (http://www.thecolorvibe.com/refund-inlandempire.php) for those that preferred to receive a full refund if the new date did not work for themI am sorry that you did not receive the e-mails that we sent out Perhaps they ended up in your spam/junk folder?I have requested a full refund that will be reflected on your card within 24-hrsThanks,Color Vibewww.TheColorVibe.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

The event needed to be re-scheduled due to permitting issues which we are working to resolve as soon as possible We have issued a full refund back to your card. We are sorry for the inconvenience that re-scheduling the event has caused and hope that you'll consider running with us
in the future. Thanks,Color Vibe

Hey ***,Our support team can be reached at *** to assist you with any questionsIt looks like we've sent you several e-mail responses to both you and your running partner. In regards to your tickets, they were automatically sent to you following your registration
Our support team can re-send them to you if you have mistakenly deleted themIn addition, our on-site team can loyour information at the event if you have a photo ID with you. Thanks,David K. Color Vibe***

The merchandise I ordered must be refunded, I don't mind losing out on the ticket cost, but I PURCHASED a PRODUCT too, and as a business, if one purchases a PRODUCT and doesn't get it, you should be obligated to make it rightThe ticket cost is understandable, but when I order merchandise from a
business, I expect to receive it or get my money back.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** *

Participant was refunded in full

Hey ***, Thanks for contacting the Color VibeOur initial race date was re-scheduled to Nov 7, and we did issue full refunds to everyone that had registered for the original datePlease let us know if you have any questionsWe are excited for the upcoming event. Thanks,Color
Vibewww.TheColorVibe.com

---------- Forwarded message ----------From:David K***Date: Mon, Sep 26, at 12:PMSubject: Re: complaint ID# *** and #***To: Revdex.com Dispute Resolution Thanks.I've attached a screenshot of our billing system that shows the
requested full refund of $for *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Cindi A***

Participant has been refunded in full.

Hi [redacted],We received your e-mail and have processed your refund for the $5.32 as requested which should appear on your bank statement within 24-48 hours. Please let us know if there is anything else you need from us.Thanks,Color Vibe