Color Vibe

The participant has been refunded in full.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Customer has been issued a full refund.

Hi [redacted], I've re-sent your ticket to your e-mail at [redacted]. I'm guessing your ticket that we sent when you purchased went to your spam folder so you may want to check your spam folder to make sure the one I just sent to you did not end up in there.  Also, our...

team can look your information up at the event even without your printed ticket. You just need to show them your ID for access into the event.  We are excited to get colorful with you on April 14 in Fort Collins.  Color [email protected]

Customer has been fully refunded.

Hey [redacted], When you registered for the event you agreed that "Pre-purchased items must be picked up during the event. Items cannot be be shipped."  The $12 price you paid for the Shirt, Sunglasses, and Bandanna is the price we charge for people that pick up their items. You agreed to this as part of your registration. We shipped your items to the event and they were ready for you to pick-up so we are sorry that you were not able to pick them up.  If you want to pay for shipping & handling to have the items shipped to you then we are happy to ship them out to you. Let us know and we can make that happen.

Hey [redacted],We sent out multiple e-mails to all participants about the date. In that e-mail we included the following link (http://www.thecolorvibe.com/refund-inlandempire.php) for those that preferred to receive a full refund if the new date did not work for them. I am sorry that you did not receive the e-mails that we sent out.  Perhaps they ended up in your spam/junk folder?I have requested a full refund that will be reflected on your card within 24-48 hrs. Thanks,Color Vibewww.TheColorVibe.com

A full refund was submitted to this participant.

Complaint: [redacted]
I am rejecting this response because:I don't show anywhere on any of my records where I was ever issued a refund. Nor did I ever receive anything with the new event date. I will not be in town for the new date. Can you show in your records where you refunded me? None of my bank statements show a refund. 
Sincerely,
[redacted]

Color Vibe loves our runners and strives to provide the best possible experience for our participants and we are sorry for the frustrations you've experienced regarding the event that was cancelled due to unsafe conditions. Color Vibe has issued a full refund to the...

participant. Thanks,Color Vibe[redacted]@thecolorvibe.comwww.TheColorVibe.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Melanie B[redacted]

Full refund has been issued.