Colorado Painting & Remodeling Pros

[redacted] [redacted]
Hi [redacted],Response to this is - My subcontractor was to take over the job with the customer because...

of my health issues and to finalize everthing and collect a payment of over $2000 paid to him. This can be resolved with him because I am out of state now. We can resolve anything else with the subcontractor. Thanks Doug W[redacted]PresidentColorado Painting & Remodeling Pros [redacted] 
[redacted] 
[redacted]

This is the copy below of legal terms per our contract. As it states the deposit is non refundable after 3 days cancellation period. And we have 90 days to start a project from dates specified. We are sorry for a delay of a few days and were well on our way to get started on the 1st of Oct. The...

materials were also purchased and delivered to the address of the customer.We only want to complete the project and have the customer 100% satisfied, we have also offered a 5% discount for the delay. If the customer does not want to move forward, we are sorry but the deposit is not refundable.Legal:Payment: We propose to furnish the above labor and materials. Payment due upon final completion of the work unless otherwise specifiedpayment term or agreement outlined above or beside. There are no finance charges of any kind. Late payments will be assessed adelinquent charge at maximum legally permissible rates.Customer is responsible for color selection.Completion of Work:Colorado Painting Pros (CPP) aggress to commence work within 90 days after execution of this agreement byboth parties - unless otherwise specified start date - and diligently continue to completion within 10 days, subject to delays caused by actof God, acts of the owner or owner’s agent, stormy weather, labor trouble,acts of public utilities and inspectors, extra work or failure ofthe owner to make progress payments called by this agreement or contingencies beyond the reasonable control of Colorado Painting ProsLLC. No other agreements or understandings, verbal or unwritten, expressed or implied are a part of this agreement unless specifiedherein.*Note: This proposal may be withdrawn if not accepted within 90 days. You the buyer, may cancel this transaction at any time prior tomidnight of the third business day after the date of this transaction, unless work has commenced by approval of the owner. Owner understandsthat this agreement shall not bind CPP until approved and fully executed by an officer of Colorado Painting Pros LLC. 30%deposit to CPP reserves a spot on the schedule, non-refundable after 3 day cancellation period & applied to sales/marketing. Acceptanceof this proposal shall constitute a contract between the parties for the above-described work according to the terms and conditions setforth by this agreement.

Complaint: ***
I am rejecting this response because:The company's contract states that they will commence work within 90 days UNLESS OTHERWISE SPECIFIED START DATE.  Clearly there was a specified start date in the contract and that DATE SPECIFIED WAS September 28.  See attachment.  The company failed to come on the specified date.They did not call and they did to show up.  When I called them they said they would come on September 30.  Again, they did not call and they did not show up.  I sent an email to the president of the company on September 30.  It reads "You failed to meet the contractual agreement when you did not come on September 28 as stated on the contract.  Refund our deposit."  (copy available upon request)I requested once by phone message and twice I requested in an email that he call me.  He ignored all requests. On the morning of October 1, I wrote an email "refund of payment is due and no work will be performed by you".  Later on that date, Home Depot came with a delivery of 25 gallons of paint.  My husband told them we had terminated our contract with the painting company and my husband signed their form stating that he was refusing delivery.  That afternoon when we were away from home, someone came and delivered the paint again to our front door.  By  this time we had given two written notifications of termination of the contract.  NO work had been done.  Generally, paint preparation takes about 2 days.  It appeared that this delivery of paint was merely to harass and intimidate us.  We had terminated the contract.  Even if we were continuing with it, it would have been at least 2 or 3 days until they were ready for the paint.  The paint is still on our doorstep and it is not our purchase.  I am not responsible for the paint they prematurely purchased for a job that had been terminated.Furthermore, the company falsely advertised.  They advertise in their sales portfolio that they are a member of the Revdex.com.  See attachment.  It was important to me that I employ a company who is a member of the Revdex.com.  They are NOT A MEMBER.  They lied and fraudulently advertised.  The owner of the company proposes a 5% reduction in the total cost to begin work. Only a full refund is acceptable.  They ignored the contractual start date, ignored my requests to call me, attempted to intimidate us with a paint delivery, and falsely advertised.  
Regards,  *** ***
*** ***

Complaint: [redacted]
I am rejecting this response because: Icalled Doug W[redacted] immediately after finding out that the flooring appointment was not until 112717.  This was early October. He got back to me a day or 2 later.  He said that Thanksgiving week would be difficult because he was gong to be on vacation the week of Thanksgiving.  I suggested that the painting be done the week before Thanksgiving.  He wouldn't commit to any time.  he kept avoiding a start date.  The week before Thanksgiving came and went with no commitment.  I was forced to demand that he provide a start date which turned out to be 112417.  The paint crew showed up 2 hours late on the scheduled date.  They didn't want to do the demolition.  I showed the contract.  They started the carpet removal then told me to pay him $300.00 for the disposal of the carpet.  I pointed out that the disposal was stipulated in the contract.  He wouldn't take it unless I paid him.  It took three days to remove the carpet.  During this time the painter kept telling me that the baseboards should be left in and painted.  It was shown to him again that it was stipulated in the contract.  The baseboards were not removed.  The next day the flooring people arrived.  For them to remove the baseboards I had to pay [redacted] $481.44 to get the baseboards removed.  Then after the flooring was done and the new carpeting was installed the painting crew arrived on 120617.  W[redacted] made a complaint in his rebuttal about the additional work and cost of covering the flooring was not part of the contract.  This issue could have been avoided by doing the painting the week before Thanksgiving.  The contract also stipulated that cracks, holes and chips in the drywall would be done.  none were patched or repaired.  The painters did not return the blinds to the windows and the furniture was not returned to the interior of the house like it was stipulated in the contract.  I had to hire a moving crew to return furniture to the interior at the cost of $185.Bottom line the job was not done according to contract.  I would not ever recommend Doug W[redacted] and his company Colorado Painting Pros to anyone.  W[redacted] and his company is not cooperative or remotely responsible to ensure that their work is done on time or correctly.
Regards,
[redacted]

This is not acceptable to us. The customer said we could start after the 28th when we said that we are delayed and we came on the 1st to start when the customer then said we could not start. We would of completed well within the timeline specified. Probably completing on the 5th or 6th weather depending. We had delays caused by weather and labor for starting in the first place. We were making a 100% effort to start the job and complete before the date specified. We purchased materials on the 30th and traveled to Colorado Springs from Fort Collins arriving on the 1st.As for anything in the portfolio should only state that CPP is an A rated business with the Revdex.com not a paid member. We were a paid member of the Revdex.com in the past, and 99% of our customers are 100% satisfied with 100`s of written references.The deposit is non refundable and has been paid out to materials and commissions. We will turn this over to our attorney.

We are just wanting to close the Revdex.com file, because yes there were disputes with the job but It was completed to satisfaction for the customer and the customer paid $2683 less than contracted with us losing money on the project.

This complaint from [redacted] is completely unfounded in my opinion. We did the work at his home with no complaints while the work was going on. I tried contacting [redacted] on Dec 14th and 15th with no response to ask him if there were any Punch Out items needed and that I would be able to come...

after recovering from the flu. Then instead he files complaints without ever talking to us. The guys that did the work always do an excellent job. And we have hundreds of excellent handwritten testimonials from our customers. I will be trying to contact him about any resolutions or if items need to be done. Another note is we were scheduled for his project in October and he had to change the dates to the week of Thanksgiving and I told him that would be difficult but we did at least do the carpet removal that Thanksgiving weekend. Then he had to have the flooring done and we had to do additional work to cover the flooring because that was not in the contract. And him moving those dates we had to squeeze his job in between work we had scheduled for November and December. The guys had a lot of hours in there doing the painting and the carpet removal and floor prep. I have also spent just under $1,000 in materials on the project

Complaint: [redacted]
I am rejecting this response because: This is not what happened. There were no arrangements as far as I know to have the subcontractor take over the job. This was not requested or agreed to by me or the subcontractor. In fact the contractor was paid in full and did not pay the subcontractor for the work done. He did however send me a bill for overages in the amount that he owed to the subcontractor after he was paid in full. I did not feel it was my responsibility to pay his subcontractor after he had been paid in full for the job. I tried to discuss this with him and come to a reasonable payment for the overages (10-15%) but was not willing to give him the over 50% that he was requesting. It was very coincidental that the amount he was requesting in overages is exactly what he owed his subcontractor. I was not informed of any health issues with the exception of a brief text that he was ill and would be contacting me. I tried repeatedly to talk or meet with him to get this settled and I received some email/text responses from him with promises to contact or meet me which he never followed through with. The subcontractor also tried repeatedly to contact Doug with no response from him at all. All I wanted was contact with him to settle what needed to be finished, for him to pay his subcontractor and to get an explanation. Unfortunately I don't believe this will happen as he continues to be dishonest and evasive. I hope that someday he finds the integrity to give me a call and explain the situation and pay his workers for a job that was well done.
Regards,
[redacted]