Colorado Surgical Hair Center LLC

We were informed by the patient that he with drew this complaintHe came by the clinic, and we worked things out with him to make him happy.Tell us why here

We're not sure what he's rejectingWe have offered a full refund on his procedure, as well as the financing error that may have occurredWe still offer to do this, only one thing has changedThis patient has put a rant, not a review on [redacted] That needs to come downIt contains personal slanderIt's been turned over to our attorney, and the legal department at [redacted] has been notifiedFull refund, surgery and financing [redacted] post gone.Thanks

Revdex.com: I have reviewed the response made by the consumer in reference to complaint ID [redacted] , and find that arbitration is necessary

We do perform all up to date standards and techniquesActually this patient received over 2,Grafts in a procedure that took about hoursWe use 0.8, 0.9, 1.0, and punches during an FUE procedureUsing 0.5, only gets you a ton of single hair Grafts, and we prefer the natural groupings of hair, in one, two, three, or fourAs explained before surgery, the FUE procedure, as well as the FUT procedure leaves permanent scarsDo you want one fine linear scar, or several dot scarsTechnicians perform and assist in all forms of hair restoration procedures all over the world everydayThe number Grafts that you have come up with, is because you sent in a picture of "scabs", not GraftsThe majority of your Grafts do not scab over, making it very difficult to count your Graft sites because many just tuck in right after surgeryIf you read any source about hair restoration, it always takes a year or more for all of the hair to grow inWe always answered your emails and wanted to keep in touch with you to help you through the process of healing and growthAnd you did that for about three emails and then decided not to talk direct to us anymore, but to go to social mediaWe have nothing to apologize for, we worked long hours on you and time will show thatAlso releasing Dr [redacted] private text messages without his permission, a conversation between a Doctor and his patient, is a no noThere has been no medical malpractice.Once again as with every patient, wait until the one year final evaluationOr take down those slanderous posts and blogs now, sign a release form you won't do it again, and get your money backEither way we will have them removed, you can do it and receive your refund, or we'll do it and we'll get together at your one year evaluation.We have been more than fair with this patient, and the choices to conclusion of this issue are there for him to choose.Thank you,Colorado Surgical Center & Hair Institute

I'm sorry we had to reschedule the free FUE Grafting procedure that we are going to do for you, to fill in a small area that you want doneIf you would contact the clinic by phone or email, we'll reschedule that for you and get you in at a time that's good for you. I'm also sorry that you went
to a competitor, that really wants your money bad, to fill your head with things that they can do for you nowAgain, you are only six weeks post op, six weeks! This is a process, as is any surgical procedureYou have it done, you heal from it, and the hair grows in, and the scar fadesYour scar fades and blends in with hair growing through it, and that takes months! Also wearing your hair down to a number one guard doesn't help much until things heal up.You hair hasn't even begun to grow yet, how can some one tell you how may Grafts you got? You haven't grown anything yetOnce again were more than happy to fill in the small area at the base of your crown with the FUE method at no chargeThe rest, we do a final evaluation on you at one year from the date of your surgeryAt that time, if there's anything your not happy with, we will correct at no charge, you you can get your money backThis is how we stand behind our workBut we'll visit that at one year, not six weeks.Thank you

[A default letter is provided here which indicates your acceptance of ArbitrationIf you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .*** * *** *** *** *** ** ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Once again the patient is only six weeks, there is no shortage of Grafts or money owed, You have a year to go before results are knownBut, until then, a free grafting procedure for a fill in/touch up is awaiting you when ready

The reason the deposit wasn't given, is that when you receive an email that says, "pay me back my deposit or I'll go all over the internet, contact the Revdex.com, any regulatory agency, etc…and tell everyone what a bad clinic we are." That seems to be the way things are these daysIf I don't get what I
want, no matter what I did, I'm going on the internetYou don't know anything about our clinicYou've never been here, met anyone, talk to any of our patients, nothingOur web site is updated with pictures every days, a new page was added months ago, and our current web site is less than two years oldI know some businesses that haven't changed their site in over years, so what? They like it and it works for themQuit coming up with a bunch of reasons to try and make us look badBecause we are most certainly notIf your so concerned about being "current," check the dates on some of those so called reviews you readto years old, about a physician who hasn't been at this clinic in a couple of yearsYou can't butcher some one in a hair transplantI've been a part of some 13,procedures, know most of the good Doc's who do this, and every year at our scientific meetings, being butchered is never a topic because there is no such thingSince I've been attending, have yet to see a butchered patient any where in the world.The number one reason people have to cancel a procedure, is that when their procedure date approaches, they still don't have the fundsYour a real estate agent who only sold two homes last year, and you have no current listings at the momentWe understandContact the clinic with your credit card info, and we'll refund your $deposit

This patient fails to mention that he [redacted] didn't follow the post operative instructions. This information was made available through a video that was posted on [redacted].Patients must follow post operative care to ensure optimum success from their procedures. This information not...

withstanding, our out come is one way or another a happy patient. In that spirit we offer the following:We will fly the patient to [redacted], and provide accommodations, while performing a complete scar revision, with not one, but with two surgeons. The patient thus agrees to stop bashing the clinic, and even the Revdex.com, the very institution he seeks relief from, and to remove all past negative posts.or,We will repay the patient in full for the cost he paid for his procedure, if he agrees to stop bashing the clinic/Revdex.com, and remove all past negative posts.This response was approved by the clinics attorney.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me.
 Completely satisfied.  The business has restored my confidence and faith in them thank you
Sincerely,
[redacted]

When patients are at this level of hair loss, it's always going to take a second procedure to fill in what was [redacted]e on the first procedure. All patients at this level have a second procedure, it's never one and [redacted]e. We think his hair looks good, but never wanting to have an unhappy patient, we will be more than happy to do his second fill in procedure at no charge. Also the patient mentioned that he showed his procedure results to other clinic physicians. We have asked him to produce the written statements from these Doctor's with their opinions, or the names and phone numbers, and we've never received anything. But a free surgery is all his to add final density.

We do perform all up to date standards and techniques. Actually this patient received over 2,600 Grafts in a procedure that took about 12 hours. We use 0.8, 0.9, 1.0, and 1.1 punches during an FUE procedure. Using 0.5, only gets you a ton of single hair Grafts, and we prefer the natural groupings of hair, in one, two, three, or four. As explained before surgery, the FUE procedure, as well as the FUT procedure leaves permanent scars. Do you want one fine linear scar, or several dot scars. Technicians perform and assist in all forms of hair restoration procedures all over the world everyday. The number 432 Grafts that you have come up with, is because you sent in a picture of "scabs", not Grafts. The majority of your Grafts do not scab over, making it very difficult to count your Graft sites because many just tuck in right after surgery. If you read any source about hair restoration, it always takes a year or more for all of the hair to grow in. We always answered your emails and wanted to keep in touch with you to help you through the process of healing and growth. And you did that for about three emails and then decided not to talk direct to us anymore, but to go to social media. We have nothing to apologize for, we worked 12 long hours on you and time will show that. Also releasing Dr. [redacted] private text messages without his permission, a conversation between a Doctor and his patient, is a no no. There has been no medical malpractice.Once again as with every patient, wait until the one year final evaluation. Or take down those slanderous posts and blogs now, sign a release form you won't do it again, and get your money back. Either way we will have them removed, you can do it and receive your refund, or we'll do it and we'll get together at your one year evaluation.We have been more than fair with this patient, and the choices to conclusion of this issue are there for him to choose.Thank you,Colorado Surgical Center & Hair Institute

Revdex.com:
I have reviewed the response made by the consumer in reference to complaint ID .[redacted],  and find that arbitration is necessary.

Complaint: [redacted]
I am rejecting this response because: I have sent [redacted] clear pictures of the crown of the head which is where most of the grafts were placed however he has been stalling and refusing to accept responsibility for the terrible hair transplant which is evident in the pictures that I've provided to him. He refuses to let me talk to the owner or the doctor for the last few months.
Sincerely,
[redacted]

This patient lives out of state. To do a proper assessment, we have requested a series of after pictures via email. Looking straight into the camera, the top of the head, the left and right profile, and the back of the head. For some reason the patient has not sent this to us. We need those so we...

can take the next step.Thanks

We're not sure what he's rejecting. We have offered a full refund on his procedure, as well as the financing error that may have occurred. We still offer to do this, only one thing has changed. This patient has put a rant, not a review on [redacted]. That needs to come down. It contains personal slander. It's been turned over to our attorney, and the legal department at [redacted] has been notified. Full refund, surgery and financing. [redacted] post gone.Thanks.

Complaint: [redacted]
I am rejecting this response because the business director is not being honest. I paid this company $3500 for 2500 grafts. The pictures clearly illustrated that this is not work of 2500 grafts but Mr. [redacted] refuses to tell me how many grafts were really put. I have asked many times how many grafts were recorded during surgery and to speak with Dr. [redacted] but he refuses. I have asked for a refund and he refuses. I requested many times to speak with the doctor so I can get his professional opinion but [redacted] refuses. From the pictures I have provided you and [redacted], it is evident that the work [redacted]e on me is not natural looking and that 2500 grafts were not inserted. Because [redacted] has given me the run around for over 6 months now, I do not trust them with another surgery as the director has yet to take responsibility for this surgery. Please ask doctor to provide me with this. 
Sincerely,
[redacted]

As explained to every patient before they sign up for this procedure, a hair transplant takes 1 year before you can see all the results. It's a process, first you have the procedure, you heal, then you wait until growth begins (three to four months after surgery) and watch as it fills in up to year....

The way a patient looks after surgery, is not the way he/she looks at the final result. And it's impossible to count your Grafts after your procedure because some scab over, some are tucked into the scalp, and others are with other units under scabbing. The important thing is the final result.It was also explained to this patient since he chose the FUE method (Extraction of the donor hairs one by one from the back of his head, that this method shocks many of the follicles during the extraction process, and only about 50% will take and grow. He will have to do this again. As opposed to the FUT method (donor strip removal) where we guarantee that 100% of all the hairs implanted will take and grow.At the one year final evaluation of this patient, if he is not satisfied with his result, he will be given the choice of having the procedure performed again at no charge, or he will be given his money back. It must be noted as well that the patient was extremely happy after the surgery, couldn't thank everyone enough, and said he would even fly in weekly for the free laser treatments that we offer to promote early growth from his surgery. Then I assume the swelling began, scabbing, etc.....nobody looks good in the first few days after the procedure.This patient went on a few blogs related to this procedure at only three weeks post op, and trashed this clinic, slandered each staff member and myself. His head is not destroyed, and you can't have it both ways. His choices are to wait to the one year mark and decide what he would like to do (knowing that he will still need another surgery) or if he wants his money back now, even before he's begun to grow any hair yet from his procedure, he must sign a standard release form for repayment, and take the slanderous comments that aren't justified and not true off the internet.Our goal of course is to make every patient happy, and Nick (the name he gave us) showed no signs going in or after his procedure of being unhappy. I think we've given him some good choices here to resolve this matter, and give him his money back.Thank you,[redacted] M.D.

Complaint: 11400755
This is more than a mere scheduling conflict, at this present moment Colorado Surgical has taken my money for a job that is incomplete, and attempting to get this matter resolved directly with the business has been unsuccessful. If Colorado Surgical is adamant about rectifying this oversight  I would like the following 1) I want the refund of the difference of what I was charged, ($1200) and I would like Colorado Surgical to finish the job that remains incomplete
I am rejecting this response because:
Sincerely,
[redacted]