Colorado Surgical Hair Center LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 The reason why I rejected the response was because I need more than 5 days to gather emails and call the finance companies. I was not sure what would have happened if I hit accept. As for the [redacted] review it will be edited to reflect that I was reimbursed after complaining to the Revdex.com. But other than that I have the right to leave a review. [redacted] already took it down once. I edited it and resubmitted it.  Just to be clear on Procedure was $4,500 and I was charged $9,250.It was $4,500 Charged on Care Credit. $3,000 Financed with SprinStone (Lending Club). $1,250 I was charged on my Debit Card. As this was going on I found that the prior year I was over charged $500. The CareCredit and SpringStone where charged the Monday before my procedure (IIRC) and my debit the day of procedure. I payed my debit card right away and had no chance to dispute the charge. After Care Credit did an investigation they disputed the charge because. This was about 5 months after the procedure. [redacted] failed to do anything and I had to dispute it.  I'm not seeking the $4,500 that was disputed but the remaining $4,750. That includes what I paid for for the procedure and the $500 overcharged the previous year and for payment for a scare revision from a different Office I choose.
Sincerely,
Dimitri Gatsiopoulos

We were informed by the patient that he with drew this complaint. He came by the clinic, and we worked things out with him to make him happy.Tell us why here...

Dr. [redacted] will be shocked to find out the office is not a real Doctor's office, as he is the one who performed your procedure.All financing transactions are handled by our accountant in Oklahoma.[redacted] has not/was not avoiding you. He scheduled appointments for you to come in, and anyone there...

could've helped you. He keeps his personal private, but he wasn't on vacation. I'll give you his story the last four years. Cancer-Radiation/Chemo-2 major cancer surgeries-Surgeries weakened the heart-pace maker installed-Chemo ate away the cartilage in his neck-sugery to install two plates-Side effect of Chemo-Cellulitis,and a bone infection/staff infection-treatment caused more illness and a toe amputation. And during all of this he kept it private and still came to work and stayed as long as his body would let him.We've seen the results of your procedure, and your hair has turned out great. You did have some stretch back, which resulted in some skin separation and thus a little wider of a scar. We did not offer to charge you for a scar revision. We [redacted]'t have a price for those because they are free, and you were told that. And you also were told that if you wanted more hair while you were having a scar correction, that you would have to pay for. If not, just a basic scar revision is no charge.The clinic has yet to receive from any finance company any correspondence of being over charged, no request for a charge back, etc...We will refund your surgical fee as requested, and we'll refund any overpayment on financing if you would please provide us proof that this happened, and let our accountant verify it with the finance company.Thank You

Complaint: 11032813
I am rejecting this response because:First of all his clinic manager/ partner ( [redacted]) promised me 2500 hair grafts with the high end technology ( they call it gold standard, Please check their website to see it) and he said the result will be perfect. But not only they used the outdated technique ( belongs to 80's) and very big punches ( 1.2 mm which leaves permanent scar on the scalp and makes me not able to shave my head for ever instead 0.5 or 0.8 mm which is standard nowadays), not only Dr [redacted] didn't perform the surgery ( left his clinic early and two techs ,not even nurses did this to me) but they transplanted only 432 grafts instead of 2500. He is saying I have to wait for one year and he totally ignores the fact what they've done to me and it's only 432 grafts! what will be happen even after one year? ( The result will be the "Doll HEAD" look in best case scenario).  he and his office manager refused to even listen to me until I posted my story online and it went viral. Then Dr [redacted] offered me to refund my money IF I take my posts down! not even single apology and taking responsibility offered. instead try to forcing me to delete my posts and using my own money which they took from me unfairly as a weapon against me. I attached his text messages screenshots for supporting my respond. Also I add some links which supports my claim as well. I hope no one become victim of this kind of medical malpractice like me. 
Sincerely,
Mohammad Sarabi

Patient check up letters are sent out for a 6, 9, and 12 month follow up. If there is a change of address, and we are not notified, we have no way of knowing a person is not getting their letters.Hair follicles grow in units of 1, 2, 3, and 4 hairs. The way they look on the outside, sometimes does...

not show the same when the donor is taken out. There is no way to truly know how the units grow together until we have the patients donor. Once we start dissecting, we are very honest with the patient in telling him or her what we have and how we are going to design their procedure. Smaller hair units have to be placed closer together to try to build more density. Patients like this usually need or want a fill in procedure.A simple visit to the clinic would take care of these issues. As we want every patient to have the desired outcome they expected, we would be more than happy to do a fill in procedure at no extra fee. Or do stem cell injection therapy to build density. Either method will accomplish our goal, and both are at no charge.