Colson's Landscaping, Inc.

Mr*** I understand completely what you are saying and have already counseled my management staff at the location you went to originallyI have attached a picture of the disclosure sticker we put on every vehicle in our inventory, and based off what you have disclaimed it sounds like this wasn't on the vehicle you were looking at buyingAgain like I said I cannot apologize enough and cant thank you enough for brining to my attentionThe reason I made these disclosures up originally is for the situation that happened to youI do not want any grey areas when it comes to advertisingAgain you have helped us by bringing this out, We appreciate you and your business, and it was a pleasure to serve youI will make sure this does not happen again to you or anyone else moving forward in the future.I understand *** *** delivered to you the Transit yesterday, and again thank you very much for your businessI am available to talk anytime if you prefer to speak with meIf there is anything else you can think of I can do for you please don't hesitate.Again we screwed up and I cant apologize enough for that in the beginning, I hope we earned some of your trust back as one of our customers by the service you received yesterday with ***.Respectfully, *** ***General Sales Manager*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***PS the company did provide me with helpful information (including pics from the other company to confirm where my possessions were)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Mr***, I personally wanted to reach out to you and apologize for the glitch we had on our website with regards to not reflecting the market based pricing adjustment that the New Ford Raptors are selling forI did have *** *** our New vehicle director reach out to with an
explanation and apologyI hope you understand and accept our apologyWe will stay close to you and let you know if and when the pricing adjusts to MSRP and make sure we get a phone call out to you immediatelyThank you for your time and bringing to our attention Respectfully, *** ***Leif Johnson Ford Stores*** *** ***

Thank you for bringing this to our attention and giving us an opportunity resolve this issueWe regret that Mr***’s F-has had problems and we are trying to helpThe F-was originally brought in for a coolant leak on 3/06/with the odometer at 97,Leif Johnson
Ford was asked to diagnose the problem; however, Mr*** declined the repairs at that time saying he would replace the upper and lower radiator hoses and EGR cooler hose himselfMr*** next came in on 06/13/with 105,662miles on his F-250; it was leaking coolant stillHe asked us then to perform the necessary repairs from the previous visit; the upper and lower hoses, and the leaking EGR cooler hoseIt was verified that there were no more coolant leaks at that time and Mr*** picked up his truckMr*** then returned on 6/20/with 105,miles; the oil temperature was at degrees and coolant temperature at degreesThe issue - the temperature variance between the two being too great - indicated a failed oil coolerThis issue did not present itself during diagnosis on the last visit due to the fact that Mr*** installed a performance tunerA performance tuner will eliminate any diagnostic trouble codes from being stored in the PCMPer the customer’s request, we replaced the oil cooler, dip stick tube, exhaust bolt and both drive beltsMr*** returned on 06/29/with 105,miles; again complaining of a coolant leak. After diagnosis we found Mr***’s water pump leaking, not coolantWe replaced his water pump assembly and Leif Johnson Ford covered the cost of this repair completelyMr*** has aftermarket parts, specifically a tuner/programmer on his truck, which changes Ford factory settings and causes issues with Federal emissions, along with increasing horsepower, combustion and boost pressure on the engineThis puts unnecessary stain on powertrain components such as the cooling systemWhen *** ***, our Shop Foreman, went on the test drive with Mr***, the customer was driving and went full throttle acceleration several times. The tuner/programmer can cause an over-pressurized cooling system which will in turn cause the problems that Mr*** has experienced. We did verify the truck does not present an over-pressured cooling system when the tuner is not installed. We understand this answer about the aftermarket tuner is not Mr***’s ideal answer, but it is our professional opinionThere is a pipe that Mr*** says we did not install correctly that we would like to inspect and verify soon as possibleWe are still eager to help Mr*** get his F-in great shapeWe would appreciate the opportunity to have the F-in our shop to verify the pipe concern as well as assist Mr*** with anything else his truck might need Thanks in advance, *** *** Fixed Operations Director Leif Johnson Ford

Good Afternoon Mr***We received your request with regards to your online credit applicationI have attached above the online credit application you submitted on the 27th of OctoberAlong with that I included our notes we have on our internal system where you were working with *** ***,
Sale representative from Truck City FordI have spoken with *** and understand you were applying for credit for a new F-with I also included the disclosure that is on our website prior to submitting credit information and the details to the application process, and your authorization to do soI have reviewed this inquiry with my team at Truck city and based on what was submitted and your interaction with the sales person there were no unauthorized credit inquiriesIf you would like to speak further please don't hesitate to contact me at *** *** ***Jeff Buhl General Sales Manager Leif Johnson Ford Stores

Complaint: ***
I am rejecting this response because:I never authorized for my application to be shot out to banksI was looking to see what I could do towards purchasing a vehicle
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Mr*** brought his vehicle VIN *** into Leif Johnson Ford Superstore on Hwy on February 11th requesting only an oil change. After the technician moved the vehicle into the service bay, the customer approached the technician about replacing his spark plugs that he had
purchased elsewhereMr*** offered to pay the technician directlyThe tech advised the customer he could not do that and that Mr*** would have to speak to a service advisor to add this to the repair order Mr*** spoke with a service advisor about his vehicle running rough and asked the advisor to have us replace his spark plugs with ones the customer provided. The service advisor informed Mr*** if he was having problems with the vehicle it would be in his best interest to diagnose the issues The customer stated he already knew the spark plugs were the issue and didn’t need a diagnosis The advisor then informed Mr*** that if we installed the parts he provided there would be no warranty on the parts nor a guarantee the rough idle would be corrected; the customer was fine with this and still wanted us to install his spark plugs While performing the spark plug replacement, the technician noted the vehicle was running lean on bank and we diagnosed the intake manifold runner control actuator was malfunctioning The service advisor informed the customer of the issue and that further diagnosis would be required to determine exactly why the vehicle was running poorly and to put together a thorough estimate to insure there were no further issuesThe customer declined diagnosis again stating he only wanted the plugs replaced.After picking up the vehicle, the customer called in and stated we did not fix his problems and the vehicle was still running roughWe informed the customer the vehicle needed to be inspected to determine what else along with the intake runner control actuator would be neededWe informed Mr*** this service would be $55. At this point, the customer changed his story and stated the vehicle was running fine before we worked on it and he only requested we replace the spark plugs as a part of the vehicle’s maintenance. I told the customer I would recheck the work we did to ensure it was completed correctlyThe customer returned a week later on February 18th and informed me he had the vehicle checked at another shop in the meantime and the other shop told him we did not replace the spark plugs or spark plug wires I informed the customer that we did replace the spark plugs, but we did not replace the wires because he had specifically requested we only replace the spark plugs with the spark plugs he supplied. The customer replied that he had the wires with the plugs and they were no longer in his vehicle I spoke with the technician and he confirmed the customer only had spark plugs, no wires We then rechecked the work performed on the vehicle at no charge and found no problems with our work.I informed the customer we found no problems with the work we performed on the vehicle and asked him if he had any paper work from the shop that told him we did not replace the spark plugs He did not I asked him if he had a receipt for the spark plug wires He did not We offered again to diagnose the issue for a fee of $but the customer declinedAt this point we feel like Mr*** maybe trying to take advantage of the store

*** *** brought her Escape with 137,miles to Truck City Ford on September 12, to have a check engine light diagnosed. She had previously had her vehicle’s diagnostic codes scanned at a local parts store and provided the diagnostic printout showing the faults codes that were
found, which were related to a leak in the vehicle’s evaporative system She approved the check engine light repairs at that time which included pin points tests, evaporative purge valve replacement and reprogramming the powertrain control module to the latest Ford calibration level She returned to Truck City on December 14, with a concern of a transmission jerk at slow speedsShe claimed this was one of her concerns when she visited Truck City for repairs on September 12, 2015, but no mention of this is recorded from the repair order at that time. The transmission jerk at slow speeds could not be duplicated on her visit on December 14, 2015. *** *** called Truck City on January asking for a refund of her check engine light repairs that occurred in September 2015. She admitted the repairs performed in September did successfully repair her check engine light but claimed that the check engine light was not her main concern, it was the transmission jerk that she claimed is still continuing to happen intermittently. She was asked to bring in her vehicle to Truck City so that she could demonstrate to our shop foreman what her vehicle was exactly doing that she considered a transmission concern but she refused and asked for a refund for her September repairs instead.Best Regards*** ***

Mr*** we absolutely wish we could be in a position to cover any issues outside the manufactures warranties for our customersUnfortunately the information you have heard about having money set a side for these scenarios is just not trueWe absolutely appreciate you as our customer and is exactly why we have extended the olive branch to you with the internal pricing of $900, which was dramatically reduced from the original quote of $We absolutely want to be fair and understand your frustration, this is exactly why we wanted to make the most reasonable accommodation possibleI also appreciated you coming in to visit with me a few weeks back to come up with a respectable solutionI am going to extend our offer and keep it open until the end of this month(January 2016) if you would like to take advantage of it, the $internal price to repair
Respectfully,
*** ***

The customer's vehicle was received at the collision center on May 2nd Vehicle was assessed and a supplement was submitted to USAA Insurance Co. on 05/06/17, it took until 05/17/to get USAA to approve the supplement, however they changed a couple of the line items from conventional to
paintless dent repairTo get this supplement approved we had to get the owner involved to speed up USAARepairs started, we went as far as we could with the 1st supplement and needed to do supplement a 2nd time for the items that could not be repaired with paintless dent repair Supplement was requested 06/07/Again we had to get the owner involved to get it pushed thru USAA.That supplement was approved on 06/20/The repairs will be complete 07/15/As for the windshield, it was installed in San Antonio prior to the vehicle being brought to us for repairs, to do our repairs the windshield had to be removedOur glass company brought to our attention that the windshield was not installed correctly and that it would most likely break when it was removedWe informed the insurance company of this and the ownerThe owner supplied us the name of the glass company that installed it and we contacted them and told them about what was wrongThey said they would warranty it but it would have to be done in San Antonio, but have since changed that to they will replace it prior to the vehicle being delivered back to the owner

MS***, My name is *** *** General Sales Manager of Leif Johnson Ford Stores here in Austin TXI have received this correspondence and all the social sites you had posted onThis is the first I have heard of your concern and wished I had an opportunity to speak with you prior to your
dissatisfactionI have tried to call you earlier today and left you a voicemail and phone number for you to reach me back atI would like to speak to you to see what we could do to resolve your concern Respectfully, *** *** *** ***

Mr*** we understand your concern and appreciate you bringing it to our attention, We Have *** *** store manager and *** sales representative working with you currently to come up with alternative ways to get you financed for your new vehicle, to my understanding you spoke with them yesterdayWith regards to your original submission the documents I attached previously gave your your permission electronically for Truck City ford and bank affiliates to obtain financing for youWe will continue to work diligently on your behalf to help in the loan approval process if you so chose
Thanks
*** ***
*** *** ***

Mr***, We had been in contact with your attorney up until a few months agoWe have not heard from him since that timeWe supplied a carfax and autocheck at the time of delivery and reviewed them with you which showed clear of any accidentsYour extended warranty that you cancelled was applied
back to the loan which reduced your loan balance on the vehicle since there was a lien on itAs far as any further legal action your attorney can contact us at anytimeI would like to extend the olive branch out to you with regards to the fact that you are our customer and we can work with you and your current situation if your attorney has chosen not to pursue anything further based on the information we have supplied to himplease feel free to contact me directly and we will work hard to improve your current situation Respectfully, *** ***General Sale Manager Leif Johnson Ford Stores *** *** ***

Mr*** We are so sorry to hear that your opinion of your experience after purchase turned so negativeWe always strive to provide the best service to our customers before, during, and after the sale, and we sincerely apologize for the way you feelYou had contacted us after you had the vehicle
inspected by another partyYou informed us they recommended to you to have some items repairedThe items you had listed off were checked in the reconditioning process and passed all legal standardsIn Texas all used vehicles sold are sold As is Where isYou had asked us to pay for the items in question which at that point we declined since it was another shops opinion and we had already inspected the vehicle prior to saleIn lieu of that, we offered to exercise your day money back guarantee to you and return the vehicle back to us with 100% refund back to youYou had called back in and declined that optionWe also understand that you live in Michigan and we sell vehicles across the country every monthWe still offer the day money back promise to everyoneWe sincerely strive to make the customer experience the best possible one, we have been in business this year for years and most certainly want to meet or exceed the customer expectations, that is why we offer a fully transparent buying process with out day no question ask money back guarantee Respectfully, *** ***Leif Johnson Ford Stores*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10771123, and find that this resolution is satisfactory to me
Thanks for everything Jeff! Dee is hands down the best sales person I've ever dealt with! Thank you!
Regards,
*** Khataw

Mr***, We are sorry to hear about the challenges you have had regarding the Nissan Pathfinder you purchased back in January of this yearI have reviewed your concern and also met with some of our team members you were working through with regards to your statementWe acknowledge that you
did receive a Carfax report and that it was reported as free of any previous accidents from that sourceWe give those reports out as a courtesy to our customersYou also stated that you reviewed that report and it was free of any previous accident indicationsIn speaking with some of the managers at the Superstore location you were working with they had offered you to bring the car in so our mechanics could look at the warning lights you were speaking of and you had declinedIt also was brought up that the Nissan Service advisor had spoken with Asher Linzer a manager at the location and that the Advisor had felt your car may had been hit by lighting the night before with the severe weather you had in san AntonioWe most certainly want to maintain the highest customer satisfaction with our customers before, during and after the saleWith all that being said we are more than willing to have our service center look at your vehicle and contact ford so you can utilize your ESPIf in fact the vehicle was compromised by an act of god your vehicle insurance company in most cases would probably cover thatRespectfully, *** *** General Sales Manager Leif Johnson Ford Stores *** ***