Colson's Landscaping, Inc.

Complaint: ***
I am rejecting this response because: although your apologizes are welcome they do nothing to address the issue at handYou keep referring to a day return policy which you know well would leave me out of close to 2,dollarsFurthermore I would review the case with your sales team that sold me the carAfter I purchased the car, had it transported to Michigan, had it inspected (at my expense per request of *** ***) by the BMW master mechanic, and sent your dealership the report to your team, they waited to get back to meDays later they finally answered my phone call and said they would speak to management concerning possible partial reimbursement costs which were detailed via emailAfter countless emails and phone calls (which were never returned) the days return policy had passedYour dealership clearly knew what it was doing and sold me an unsatisfactory product, received the report well in advance, and held out settling with me on the evident non-disclosed major defects in the vehicle until after your return policy expired! You sold me a vehicle with $5,plus worth of defects and non-original parts that needed to be replacedRead that carefully and let it sink in, the facts are clear and conciseYou need to reimburse me the costs for failing to disclose the defects and holding out past the days return period so I got stuck with the truck and footing the expenseive and urgent repairsThe infuriating thing was when they finally called me back, I was told that your dealership made a legal sale in the state of Texas and the day return policy had expired! Basically I am out of luck and your dealership is "off the hook"You should be ashamed of yourselves. For records I have attached the master mechanic world class inspection report performed when I received the truckReview it so you may understand the gravity of the situation and how faulty and unacceptable the vehicle you sold me truly was.
Regards,
*** ***

After reviewing the repair with the technician and the customer, I found we did charge Mr*** for a part the technician did not ultimately put on Mr***'s vehicleI spoke to Mr*** last night and I agree the correct thing to do is refund him for the part. I appreciate his business and will be glad to be of assitance should he need it in the future. Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me*** has taken steps to ensure that the loans will be reversed in a satisfactory mannerThe manager that I had spoken with originally, ***, at first informed me that the steps originally taken are and that paperwork is sent to the banks immediately to close out*** informed me later however, that the location should have waited the day period before taking those steps and that the problems are being addressed accordinglyThe process is still in motion as of last we spoke, and I look forward to the transactions being completed within the next weekAssuming everything goes as I’ve been explained, this matter can be put to rest
Regards,
*** ***

Leif Johnson Ford has been in conversation with Mr.***Leif Johnson Ford offered in writing to give Mr*** the option of returning the truck under the day privilege even though it was outside of the dayMr*** did not want to return the vehicle under those pretenses but instead
would like for us to review the lights that are aftermarket on his purchase, and to possibly go back to factory headlights and taillightsMr*** will be returning to the dealership when he has some availability to have us look at the lightsThank you Mr*** for bringing to our attention and we will work hard to extend the olive branch to come up with an amicable solution Respectfully, *** ***Leif Johnson Ford Stores*** *** ***

Vehicle owner was contacted and we verified that she was satisfied with Truck City Ford's quick turn around on her vehicle's repairs and with a loaner vehicle provided free of chargeVehicle's owner stated they were going to contact Revdex.com again with follow up response to
differentiate between the two Ford dealers as mentioned previously in original concern. ~ *** ***, Service Manager Truck City Ford

I spoke with *** *** on February 20, and went through the initial repair back on September 8. for her check engine light concern. After reviewing the repairs with Mrs*** on September 8, 2015, as discussed she had an evaporative emissions leak which also can cause concerns with the vehicle to buck and jerk while driving. We performed the repairs which took care of the check engine light and after post repair road test found no ohter concerns. Mrs*** acknowledged that her check engine light is no longer on but feels that she has a transmission concern that is intermittent and was uable to get the vehicle concern to reoccur while at the shop. Again, I offered Mrs*** to bring the vehicle back in for our service department to look at, at no expense to her, she declined to bring the vehicle back to us at this point. Best Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,also I didn't recieve any information about my loan from Dealer&bank that my loan amount reduced after warranty cancelled,I m still paying extra warranty amountwith car payments,I should get refund my warranty amount&monthly car payments amount should come same $217.00.please send to me all information about my loan,I haven't clear things from Dealer.Thanks
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
*** *** and I discussed reimbursement of the charge as well as the possibility of a blown head gasket I am unable to determine if the head gasket is blown at this time but will continue to work with *** if the degas bottle symptoms show up on longer drives
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Im not Mr *** And my truck left the shop unfinished real bad pain job on the ruff and with a non working front turn signal.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:if Leif Johnson truly wanted to resolve this issue they would have accepted my offer of me paying $and meeting in the middle because I have been told dealerships have money for issues such as this
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Tammy Warmacki tried to go in and change complaint about Leif Johnson but was unable to access itThey did a wonderful job making the nightmare go awayAnd apologized for being left Saturday