Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]PS the company did provide me with helpful information (including pics from the other company to confirm where my possessions were)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted] has taken steps to ensure that the loans will be reversed in a satisfactory manner. The manager that I had spoken with originally, [redacted], at first informed me that the steps originally taken are normal and that paperwork is sent to the banks immediately to close out. [redacted] informed me later however, that the location should have waited the 7 day period before taking those steps and that the problems are being addressed accordingly. The process is still in motion as of last we spoke, and I look forward to the transactions being completed within the next week. Assuming everything goes as I’ve been explained, this matter can be put to rest.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are so sorry to hear that your opinion of your experience after purchase turned so negative. We always strive to provide the best service to our customers before, during, and after the sale, and we sincerely apologize for failing on this occasion. Unfortunately, mistakes on paperwork/titling,...
etc. do sometimes occur despite everyone’s best efforts. When there is a mistake, we must work quickly to have all paperwork complete for our customers, banks, finance entities, registration etc.. In this case, we ended up sending a driver all the way to Midland at our expense in order to make things as easy as possible on our customer. We also worked as quickly as possible to issue the Lojack refund requested by the customer, and that refund has now been processed in full. We hope that our actions to remedy this have been satisfactory, and please do let us know if there is anything else we can do. Respectfully, [redacted]General Sales ManagerLeif Johnson Ford Stores.
Mr, [redacted], Thank you for reaching out to us. I apologize for the treatment you felt you received here by some of the managers with regards to the phone calls, and call backs. I spoke with your daughter [redacted] yesterday afternoon and discussed with her the down payment she put on a...
vehicle here at Leif Johnson ford. We had refunded her down payment on November 9th at 5:32 pm. We contacted the credit card company on our side and they verified the transaction was refunded at that time. After speaking with [redacted] yesterday she said she was able to see the $500 in her account it just wasn't available through her institution. She had to work last night and was instructed by her bank when she called in that she would have to talk to a bank representative. I told her to contact me directly if she needed any further assistance, but at this point is sounds like her financial institution has had a hold on the funds for some reason since the 9th of November. Thank you again for reaching out to us and if there is anything else we can do for you or your family please don't hesitate to contact me directly.
Respectfully,
[redacted]
GSM
[redacted]
Leif Johnson Ford Stores, INC
After reviewing the repair with the technician and the customer, I found we did charge Mr. [redacted] for a part the technician did not ultimately put on Mr. [redacted]'s vehicle. I spoke to Mr. [redacted] last night and I agree the correct thing to do is refund him for the part. I appreciate his business and will be glad to be of assitance should he need it in the future. Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10771123, and find that this resolution is satisfactory to me.
Thanks for everything Jeff! Dee is hands down the best sales person I've ever dealt with! Thank you!
Regards,
[redacted] Khataw
Leif Johnson Ford has been in conversation with Mr.[redacted]. Leif Johnson Ford offered in writing to give Mr. [redacted] the option of returning the truck under the 7 day privilege even though it was outside of the 7 day. Mr. [redacted] did not want to return the vehicle under those pretenses but instead...
would like for us to review the lights that are aftermarket on his purchase, and to possibly go back to factory headlights and taillights. Mr. [redacted] will be returning to the dealership when he has some availability to have us look at the lights. Thank you Mr. [redacted] for bringing to our attention and we will work hard to extend the olive branch to come up with an amicable solution. Respectfully, [redacted]Leif Johnson Ford Stores. [redacted]
Mr. [redacted], I personally wanted to reach out to you and apologize for the glitch we had on our website with regards to not reflecting the market based pricing adjustment that the New 2017 Ford Raptors are selling for. I did have [redacted] our New vehicle director reach out to with an...
explanation and apology. I hope you understand and accept our apology. We will stay close to you and let you know if and when the pricing adjusts to MSRP and make sure we get a phone call out to you immediately. Thank you for your time and bringing to our attention. Respectfully, [redacted]Leif Johnson Ford Stores. [redacted]
Thank you for reaching out to us with your concern. We were able to contact David and reach an agreement on the vehicle he was interested in. All of our Vehicles are equipped with a stolen vehicle recovery system that is currently activated on all vehicles in our inventory. We have Bright Yellow and...
red tags with disclosures on all of our vehicles disclaiming that you can purchase the Stolen vehicle recovery system for $497 dollars or at the customers option have it deactivated at no charge to the customer. Mr [redacted] took delivery of his Transit this morning at the advertised price, with the stolen vehicle recovery system deactivated. Thaks again for bringing this to our attention and apologize for any misunderstanding that may have happened from our staff to customer. Respectfully, [redacted]
Thank you for bringing this to our attention and giving us an opportunity resolve this issue. We regret that Mr. [redacted]’s 2008 F-250 has had problems and we are trying to help. The 2008 F-250 was originally brought in for a coolant leak on 3/06/2015 with the odometer at 97,475. Leif Johnson...
Ford was asked to diagnose the problem; however, Mr. [redacted] declined the repairs at that time saying he would replace the upper and lower radiator hoses and EGR cooler hose himself. Mr. [redacted] next came in on 06/13/2016 with 105,662miles on his F-250; it was leaking coolant still. He asked us then to perform the necessary repairs from the previous visit; the upper and lower hoses, and the leaking EGR cooler hose. It was verified that there were no more coolant leaks at that time and Mr. [redacted] picked up his truck. Mr. [redacted] then returned on 6/20/2016 with 105,710 miles; the oil temperature was at 240 degrees and coolant temperature at 190 degrees. The issue - the temperature variance between the two being too great - indicated a failed oil cooler. This issue did not present itself during diagnosis on the last visit due to the fact that Mr. [redacted] installed a performance tuner. A performance tuner will eliminate any diagnostic trouble codes from being stored in the PCM. Per the customer’s request, we replaced the oil cooler, dip stick tube, exhaust bolt and both drive belts. Mr. [redacted] returned on 06/29/2016 with 105,712 miles; again complaining of a coolant leak. After diagnosis we found Mr. [redacted]’s water pump leaking, not coolant. We replaced his water pump assembly and Leif Johnson Ford covered the cost of this repair completely. Mr. [redacted] has aftermarket parts, specifically a tuner/programmer on his truck, which changes Ford factory settings and causes issues with Federal emissions, along with increasing horsepower, combustion and boost pressure on the engine. This puts unnecessary stain on powertrain components such as the cooling system. When [redacted], our Shop Foreman, went on the test drive with Mr. [redacted], the customer was driving and went full throttle acceleration several times. The tuner/programmer can cause an over-pressurized cooling system which will in turn cause the problems that Mr. [redacted] has experienced. We did verify the truck does not present an over-pressured cooling system when the tuner is not installed. We understand this answer about the aftermarket tuner is not Mr. [redacted]’s ideal answer, but it is our professional opinion. There is a pipe that Mr. [redacted] says we did not install correctly that we would like to inspect and verify soon as possible. We are still eager to help Mr. [redacted] get his 2008 F-250 in great shape. We would appreciate the opportunity to have the 2008 F-250 in our shop to verify the pipe concern as well as assist Mr. [redacted] with anything else his truck might need. Thanks in advance, [redacted] Fixed Operations Director Leif Johnson Ford
Mr. [redacted] brought his vehicle VIN [redacted] into Leif Johnson Ford Superstore on Hwy 71 on February 11th requesting only an oil change. After the technician moved the vehicle into the service bay, the customer approached the technician about replacing his spark plugs that he had...
purchased elsewhere. Mr. [redacted] offered to pay the technician directly. The tech advised the customer he could not do that and that Mr. [redacted] would have to speak to a service advisor to add this to the repair order. Mr. [redacted] spoke with a service advisor about his vehicle running rough and asked the advisor to have us replace his spark plugs with ones the customer provided. The service advisor informed Mr. [redacted] if he was having problems with the vehicle it would be in his best interest to diagnose the issues. The customer stated he already knew the spark plugs were the issue and didn’t need a diagnosis. The advisor then informed Mr. [redacted] that if we installed the parts he provided there would be no warranty on the parts nor a guarantee the rough idle would be corrected; the customer was fine with this and still wanted us to install his spark plugs. While performing the spark plug replacement, the technician noted the vehicle was running lean on bank 1 and 2 we diagnosed the intake manifold runner control actuator was malfunctioning. The service advisor informed the customer of the issue and that further diagnosis would be required to determine exactly why the vehicle was running poorly and to put together a thorough estimate to insure there were no further issues. The customer declined diagnosis again stating he only wanted the plugs replaced.After picking up the vehicle, the customer called in and stated we did not fix his problems and the vehicle was still running rough. We informed the customer the vehicle needed to be inspected to determine what else along with the intake runner control actuator would be needed. We informed Mr. [redacted] this service would be $55. At this point, the customer changed his story and stated the vehicle was running fine before we worked on it and he only requested we replace the spark plugs as a normal part of the vehicle’s maintenance. I told the customer I would recheck the work we did to ensure it was completed correctly. The customer returned a week later on February 18th and informed me he had the vehicle checked at another shop in the meantime and the other shop told him we did not replace the spark plugs or spark plug wires. I informed the customer that we did replace the spark plugs, but we did not replace the wires because he had specifically requested we only replace the spark plugs with the spark plugs he supplied. The customer replied that he had the wires with the plugs and they were no longer in his vehicle. I spoke with the technician and he confirmed the customer only had spark plugs, no wires. We then rechecked the work performed on the vehicle at no charge and found no problems with our work.I informed the customer we found no problems with the work we performed on the vehicle and asked him if he had any paper work from the shop that told him we did not replace the spark plugs. He did not. I asked him if he had a receipt for the spark plug wires. He did not. We offered again to diagnose the issue for a fee of $55.00 but the customer declined. At this point we feel like Mr. [redacted] maybe trying to take advantage of the store.
Complaint: [redacted]
I am rejecting this response because:
Im not Mr [redacted] And my truck left the shop unfinished real bad pain job on the ruff and with a non working front turn signal.
Regards,
[redacted]
First of all, thank you for bringing this to our attention and giving us an opportunity to work with you to resolve this issue. We regret that the paint on your tailgate and in the bed of your truck is peeling, and we are anxious to take care of you and retain your business as a satisfied...
customer.
The 2012 F-150 was purchased in May of 2013 and was still under factory warranty at the time. Unfortunately, the factory warranty expired on February 1, 2015. Since the paint issues did not begin until after the expiration of that warranty, Ford will not cover the repair. However, we still want to work with you on finding a mutually satisfactory solution!
As you stated, the original quote from our body shop was $2,400, and [redacted], our store manager, was able to get that down to $1,400. After meeting with our GSM, [redacted], we decreased the price further to $900, which is our internal cost for the repairs. That internal cost is the lowest we can offer for a spray-in bed liner and repairing all paint issues on the tailgate. We always want to take care of our customers, and we sincerely regret that our dealership is not in a position to cover any more of the cost of this repair. We hope that we will be able to help you with this at the $900 internal cost, and please do continue to let us know if there is anything we can do to help you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Tammy Warmacki tried to go in and change complaint about Leif Johnson but was unable to access it. They did a wonderful job making the nightmare go away. And apologized for being left Saturday .
Complaint: [redacted]
I am rejecting this response because: although your apologizes are welcome they do nothing to address the issue at hand. You keep referring to a 7 day return policy which you know well would leave me out of close to 2,000 dollars. Furthermore I would review the case with your sales team that sold me the car. After I purchased the car, had it transported to Michigan, had it inspected (at my expense per request of [redacted]) by the BMW master mechanic, and sent your dealership the report to your team, they waited to get back to me. Days later they finally answered my phone call and said they would speak to management concerning possible partial reimbursement costs which were detailed via email. After countless emails and phone calls (which were never returned) the 7 days return policy had passed. Your dealership clearly knew what it was doing and sold me an unsatisfactory product, received the report well in advance, and held out settling with me on the evident non-disclosed major defects in the vehicle until after your return policy expired! You sold me a vehicle with $5,000 plus worth of defects and non-original parts that needed to be replaced. Read that carefully and let it sink in, the facts are clear and concise. You need to reimburse me the costs for failing to disclose the defects and holding out past the 7 days return period so I got stuck with the truck and footing the expenseive and urgent repairs. The infuriating thing was when they finally called me back, I was told that your dealership made a legal sale in the state of Texas and the 7 day return policy had expired! Basically I am out of luck and your dealership is "off the hook". You should be ashamed of yourselves. For records I have attached the master mechanic world class inspection report performed when I received the truck. Review it so you may understand the gravity of the situation and how faulty and unacceptable the vehicle you sold me truly was.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:if Leif Johnson truly wanted to resolve this issue they would have accepted my offer of me paying $500 and meeting in the middle because I have been told dealerships have money for issues such as this
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted], Thank you for taking the time to take my call this afternoon. I especially want to thank you for bringing to my attention the service you received at one of our locations. We most certainly would not be able to serve our customers to the highest level we want without the feedback for our...
most valuable sources you the customer. I will have [redacted] from our Central location contact you to work through the rest of the vehicle details to see if we cant find a way to earn your business and get you into the truck you are looking for. As I am tyoing this I have spoken with [redacted], she has your contact information and is briefed on our conversation.Thanks you again [redacted] and we appreciate your time and consideration to bring this to our attention to get better.Respectfully, [redacted]512 454 3711
Mr. [redacted] We are so sorry to hear that your opinion of your experience after purchase turned so negative. We always strive to provide the best service to our customers before, during, and after the sale, and we sincerely apologize for the way you feel. You had contacted us after you had the vehicle...
inspected by another party. You informed us they recommended to you to have some items repaired. The items you had listed off were checked in the reconditioning process and passed all legal standards. In Texas all used vehicles sold are sold As is Where is. You had asked us to pay for the items in question which at that point we declined since it was another shops opinion and we had already inspected the vehicle prior to sale. In lieu of that, we offered to exercise your 7 day money back guarantee to you and return the vehicle back to us with 100% refund back to you. You had called back in and declined that option. We also understand that you live in Michigan and we sell vehicles across the country every month. We still offer the 7 day money back promise to everyone. We sincerely strive to make the customer experience the best possible one, we have been in business this year for 60 years and most certainly want to meet or exceed the customer expectations, that is why we offer a fully transparent buying process with out 7 day no question ask money back guarantee. Respectfully, [redacted]Leif Johnson Ford Stores[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]PS the company did provide me with helpful information (including pics from the other company to confirm where my possessions were)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted] has taken steps to ensure that the loans will be reversed in a satisfactory manner. The manager that I had spoken with originally, [redacted], at first informed me that the steps originally taken are normal and that paperwork is sent to the banks immediately to close out. [redacted] informed me later however, that the location should have waited the 7 day period before taking those steps and that the problems are being addressed accordingly. The process is still in motion as of last we spoke, and I look forward to the transactions being completed within the next week. Assuming everything goes as I’ve been explained, this matter can be put to rest.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are so sorry to hear that your opinion of your experience after purchase turned so negative. We always strive to provide the best service to our customers before, during, and after the sale, and we sincerely apologize for failing on this occasion. Unfortunately, mistakes on paperwork/titling,...
etc. do sometimes occur despite everyone’s best efforts. When there is a mistake, we must work quickly to have all paperwork complete for our customers, banks, finance entities, registration etc.. In this case, we ended up sending a driver all the way to Midland at our expense in order to make things as easy as possible on our customer. We also worked as quickly as possible to issue the Lojack refund requested by the customer, and that refund has now been processed in full. We hope that our actions to remedy this have been satisfactory, and please do let us know if there is anything else we can do. Respectfully, [redacted]General Sales ManagerLeif Johnson Ford Stores.
Mr, [redacted], Thank you for reaching out to us. I apologize for the treatment you felt you received here by some of the managers with regards to the phone calls, and call backs. I spoke with your daughter [redacted] yesterday afternoon and discussed with her the down payment she put on a...
vehicle here at Leif Johnson ford. We had refunded her down payment on November 9th at 5:32 pm. We contacted the credit card company on our side and they verified the transaction was refunded at that time. After speaking with [redacted] yesterday she said she was able to see the $500 in her account it just wasn't available through her institution. She had to work last night and was instructed by her bank when she called in that she would have to talk to a bank representative. I told her to contact me directly if she needed any further assistance, but at this point is sounds like her financial institution has had a hold on the funds for some reason since the 9th of November. Thank you again for reaching out to us and if there is anything else we can do for you or your family please don't hesitate to contact me directly.
Respectfully,
[redacted]
GSM
[redacted]
Leif Johnson Ford Stores, INC
After reviewing the repair with the technician and the customer, I found we did charge Mr. [redacted] for a part the technician did not ultimately put on Mr. [redacted]'s vehicle. I spoke to Mr. [redacted] last night and I agree the correct thing to do is refund him for the part. I appreciate his business and will be glad to be of assitance should he need it in the future. Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10771123, and find that this resolution is satisfactory to me.
Thanks for everything Jeff! Dee is hands down the best sales person I've ever dealt with! Thank you!
Regards,
[redacted] Khataw
Leif Johnson Ford has been in conversation with Mr.[redacted]. Leif Johnson Ford offered in writing to give Mr. [redacted] the option of returning the truck under the 7 day privilege even though it was outside of the 7 day. Mr. [redacted] did not want to return the vehicle under those pretenses but instead...
would like for us to review the lights that are aftermarket on his purchase, and to possibly go back to factory headlights and taillights. Mr. [redacted] will be returning to the dealership when he has some availability to have us look at the lights. Thank you Mr. [redacted] for bringing to our attention and we will work hard to extend the olive branch to come up with an amicable solution. Respectfully, [redacted]Leif Johnson Ford Stores. [redacted]
Mr. [redacted], I personally wanted to reach out to you and apologize for the glitch we had on our website with regards to not reflecting the market based pricing adjustment that the New 2017 Ford Raptors are selling for. I did have [redacted] our New vehicle director reach out to with an...
explanation and apology. I hope you understand and accept our apology. We will stay close to you and let you know if and when the pricing adjusts to MSRP and make sure we get a phone call out to you immediately. Thank you for your time and bringing to our attention. Respectfully, [redacted]Leif Johnson Ford Stores. [redacted]
Thank you for reaching out to us with your concern. We were able to contact David and reach an agreement on the vehicle he was interested in. All of our Vehicles are equipped with a stolen vehicle recovery system that is currently activated on all vehicles in our inventory. We have Bright Yellow and...
red tags with disclosures on all of our vehicles disclaiming that you can purchase the Stolen vehicle recovery system for $497 dollars or at the customers option have it deactivated at no charge to the customer. Mr [redacted] took delivery of his Transit this morning at the advertised price, with the stolen vehicle recovery system deactivated. Thaks again for bringing this to our attention and apologize for any misunderstanding that may have happened from our staff to customer. Respectfully, [redacted]
Thank you for bringing this to our attention and giving us an opportunity resolve this issue. We regret that Mr. [redacted]’s 2008 F-250 has had problems and we are trying to help. The 2008 F-250 was originally brought in for a coolant leak on 3/06/2015 with the odometer at 97,475. Leif Johnson...
Ford was asked to diagnose the problem; however, Mr. [redacted] declined the repairs at that time saying he would replace the upper and lower radiator hoses and EGR cooler hose himself. Mr. [redacted] next came in on 06/13/2016 with 105,662miles on his F-250; it was leaking coolant still. He asked us then to perform the necessary repairs from the previous visit; the upper and lower hoses, and the leaking EGR cooler hose. It was verified that there were no more coolant leaks at that time and Mr. [redacted] picked up his truck. Mr. [redacted] then returned on 6/20/2016 with 105,710 miles; the oil temperature was at 240 degrees and coolant temperature at 190 degrees. The issue - the temperature variance between the two being too great - indicated a failed oil cooler. This issue did not present itself during diagnosis on the last visit due to the fact that Mr. [redacted] installed a performance tuner. A performance tuner will eliminate any diagnostic trouble codes from being stored in the PCM. Per the customer’s request, we replaced the oil cooler, dip stick tube, exhaust bolt and both drive belts. Mr. [redacted] returned on 06/29/2016 with 105,712 miles; again complaining of a coolant leak. After diagnosis we found Mr. [redacted]’s water pump leaking, not coolant. We replaced his water pump assembly and Leif Johnson Ford covered the cost of this repair completely. Mr. [redacted] has aftermarket parts, specifically a tuner/programmer on his truck, which changes Ford factory settings and causes issues with Federal emissions, along with increasing horsepower, combustion and boost pressure on the engine. This puts unnecessary stain on powertrain components such as the cooling system. When [redacted], our Shop Foreman, went on the test drive with Mr. [redacted], the customer was driving and went full throttle acceleration several times. The tuner/programmer can cause an over-pressurized cooling system which will in turn cause the problems that Mr. [redacted] has experienced. We did verify the truck does not present an over-pressured cooling system when the tuner is not installed. We understand this answer about the aftermarket tuner is not Mr. [redacted]’s ideal answer, but it is our professional opinion. There is a pipe that Mr. [redacted] says we did not install correctly that we would like to inspect and verify soon as possible. We are still eager to help Mr. [redacted] get his 2008 F-250 in great shape. We would appreciate the opportunity to have the 2008 F-250 in our shop to verify the pipe concern as well as assist Mr. [redacted] with anything else his truck might need. Thanks in advance, [redacted] Fixed Operations Director Leif Johnson Ford
Mr. [redacted] brought his vehicle VIN [redacted] into Leif Johnson Ford Superstore on Hwy 71 on February 11th requesting only an oil change. After the technician moved the vehicle into the service bay, the customer approached the technician about replacing his spark plugs that he had...
purchased elsewhere. Mr. [redacted] offered to pay the technician directly. The tech advised the customer he could not do that and that Mr. [redacted] would have to speak to a service advisor to add this to the repair order. Mr. [redacted] spoke with a service advisor about his vehicle running rough and asked the advisor to have us replace his spark plugs with ones the customer provided. The service advisor informed Mr. [redacted] if he was having problems with the vehicle it would be in his best interest to diagnose the issues. The customer stated he already knew the spark plugs were the issue and didn’t need a diagnosis. The advisor then informed Mr. [redacted] that if we installed the parts he provided there would be no warranty on the parts nor a guarantee the rough idle would be corrected; the customer was fine with this and still wanted us to install his spark plugs. While performing the spark plug replacement, the technician noted the vehicle was running lean on bank 1 and 2 we diagnosed the intake manifold runner control actuator was malfunctioning. The service advisor informed the customer of the issue and that further diagnosis would be required to determine exactly why the vehicle was running poorly and to put together a thorough estimate to insure there were no further issues. The customer declined diagnosis again stating he only wanted the plugs replaced.After picking up the vehicle, the customer called in and stated we did not fix his problems and the vehicle was still running rough. We informed the customer the vehicle needed to be inspected to determine what else along with the intake runner control actuator would be needed. We informed Mr. [redacted] this service would be $55. At this point, the customer changed his story and stated the vehicle was running fine before we worked on it and he only requested we replace the spark plugs as a normal part of the vehicle’s maintenance. I told the customer I would recheck the work we did to ensure it was completed correctly. The customer returned a week later on February 18th and informed me he had the vehicle checked at another shop in the meantime and the other shop told him we did not replace the spark plugs or spark plug wires. I informed the customer that we did replace the spark plugs, but we did not replace the wires because he had specifically requested we only replace the spark plugs with the spark plugs he supplied. The customer replied that he had the wires with the plugs and they were no longer in his vehicle. I spoke with the technician and he confirmed the customer only had spark plugs, no wires. We then rechecked the work performed on the vehicle at no charge and found no problems with our work.I informed the customer we found no problems with the work we performed on the vehicle and asked him if he had any paper work from the shop that told him we did not replace the spark plugs. He did not. I asked him if he had a receipt for the spark plug wires. He did not. We offered again to diagnose the issue for a fee of $55.00 but the customer declined. At this point we feel like Mr. [redacted] maybe trying to take advantage of the store.
Complaint: [redacted]
I am rejecting this response because:
Im not Mr [redacted] And my truck left the shop unfinished real bad pain job on the ruff and with a non working front turn signal.
Regards,
[redacted]
First of all, thank you for bringing this to our attention and giving us an opportunity to work with you to resolve this issue. We regret that the paint on your tailgate and in the bed of your truck is peeling, and we are anxious to take care of you and retain your business as a satisfied...
customer.
The 2012 F-150 was purchased in May of 2013 and was still under factory warranty at the time. Unfortunately, the factory warranty expired on February 1, 2015. Since the paint issues did not begin until after the expiration of that warranty, Ford will not cover the repair. However, we still want to work with you on finding a mutually satisfactory solution!
As you stated, the original quote from our body shop was $2,400, and [redacted], our store manager, was able to get that down to $1,400. After meeting with our GSM, [redacted], we decreased the price further to $900, which is our internal cost for the repairs. That internal cost is the lowest we can offer for a spray-in bed liner and repairing all paint issues on the tailgate. We always want to take care of our customers, and we sincerely regret that our dealership is not in a position to cover any more of the cost of this repair. We hope that we will be able to help you with this at the $900 internal cost, and please do continue to let us know if there is anything we can do to help you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Tammy Warmacki tried to go in and change complaint about Leif Johnson but was unable to access it. They did a wonderful job making the nightmare go away. And apologized for being left Saturday .
Complaint: [redacted]
I am rejecting this response because: although your apologizes are welcome they do nothing to address the issue at hand. You keep referring to a 7 day return policy which you know well would leave me out of close to 2,000 dollars. Furthermore I would review the case with your sales team that sold me the car. After I purchased the car, had it transported to Michigan, had it inspected (at my expense per request of [redacted]) by the BMW master mechanic, and sent your dealership the report to your team, they waited to get back to me. Days later they finally answered my phone call and said they would speak to management concerning possible partial reimbursement costs which were detailed via email. After countless emails and phone calls (which were never returned) the 7 days return policy had passed. Your dealership clearly knew what it was doing and sold me an unsatisfactory product, received the report well in advance, and held out settling with me on the evident non-disclosed major defects in the vehicle until after your return policy expired! You sold me a vehicle with $5,000 plus worth of defects and non-original parts that needed to be replaced. Read that carefully and let it sink in, the facts are clear and concise. You need to reimburse me the costs for failing to disclose the defects and holding out past the 7 days return period so I got stuck with the truck and footing the expenseive and urgent repairs. The infuriating thing was when they finally called me back, I was told that your dealership made a legal sale in the state of Texas and the 7 day return policy had expired! Basically I am out of luck and your dealership is "off the hook". You should be ashamed of yourselves. For records I have attached the master mechanic world class inspection report performed when I received the truck. Review it so you may understand the gravity of the situation and how faulty and unacceptable the vehicle you sold me truly was.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:if Leif Johnson truly wanted to resolve this issue they would have accepted my offer of me paying $500 and meeting in the middle because I have been told dealerships have money for issues such as this
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted], Thank you for taking the time to take my call this afternoon. I especially want to thank you for bringing to my attention the service you received at one of our locations. We most certainly would not be able to serve our customers to the highest level we want without the feedback for our...
most valuable sources you the customer. I will have [redacted] from our Central location contact you to work through the rest of the vehicle details to see if we cant find a way to earn your business and get you into the truck you are looking for. As I am tyoing this I have spoken with [redacted], she has your contact information and is briefed on our conversation.Thanks you again [redacted] and we appreciate your time and consideration to bring this to our attention to get better.Respectfully, [redacted]512 454 3711
Mr. [redacted] We are so sorry to hear that your opinion of your experience after purchase turned so negative. We always strive to provide the best service to our customers before, during, and after the sale, and we sincerely apologize for the way you feel. You had contacted us after you had the vehicle...
inspected by another party. You informed us they recommended to you to have some items repaired. The items you had listed off were checked in the reconditioning process and passed all legal standards. In Texas all used vehicles sold are sold As is Where is. You had asked us to pay for the items in question which at that point we declined since it was another shops opinion and we had already inspected the vehicle prior to sale. In lieu of that, we offered to exercise your 7 day money back guarantee to you and return the vehicle back to us with 100% refund back to you. You had called back in and declined that option. We also understand that you live in Michigan and we sell vehicles across the country every month. We still offer the 7 day money back promise to everyone. We sincerely strive to make the customer experience the best possible one, we have been in business this year for 60 years and most certainly want to meet or exceed the customer expectations, that is why we offer a fully transparent buying process with out 7 day no question ask money back guarantee. Respectfully, [redacted]Leif Johnson Ford Stores[redacted]