Vehicle owner was contacted and we verified that she was satisfied with Truck City Ford's quick turn around on her vehicle's repairs and with a loaner vehicle provided free of charge. Vehicle's owner stated they were going to contact Revdex.com again with follow up response to...
differentiate between the two Ford dealers as mentioned previously in original concern. ~ [redacted], Service Manager Truck City Ford
Mr. [redacted] we understand your concern and appreciate you bringing it to our attention, We Have [redacted] store manager and [redacted] sales representative working with you currently to come up with alternative ways to get you financed for your new vehicle, to my understanding you spoke with them yesterday. With regards to your original submission the documents I attached previously gave your your permission electronically for Truck City ford and bank affiliates to obtain financing for you. We will continue to work diligently on your behalf to help in the loan approval process if you so chose.
Thanks
[redacted]
Mr. [redacted] we absolutely wish we could be in a position to cover any issues outside the manufactures warranties for our customers. Unfortunately the information you have heard about having money set a side for these scenarios is just not true. We absolutely appreciate you as our customer and is exactly why we have extended the olive branch to you with the internal pricing of $900, which was dramatically reduced from the original quote of $2400. We absolutely want to be fair and understand your frustration, this is exactly why we wanted to make the most reasonable accommodation possible. I also appreciated you coming in to visit with me a few weeks back to come up with a respectable solution. I am going to extend our offer and keep it open until the end of this month(January 2016) if you would like to take advantage of it, the $900 internal price to repair.
Respectfully,
[redacted]
Complaint: [redacted]
I am rejecting this response because: you informed me that the vehicle was in great condition when I spoke to your sales team and manager before the purchase. I was explicitly told that the brakes, rotors, tires were in good condition. Furthermore I was told that the paint chips in the front were the result of sun damage from the Texas heat. I was never informed that you had an after market non-BMW windshield installed and that the paint on the front end was also aftermarket causing the cracking and chipping. I am certain that the tread on the tire, condition of the brakes and rotors or the type of paint/windshield used meet "legal" standards for a sale but they are certainly not acceptable to sell to a customer to a tune of close to $40,000 and still claim good customer service or even a hint of ethics for that matter. The vehicle sold to me was sub-par and I am still astonished when you say that it passed your mechanics inspection prior to sale. I have a world class BMW certified inspection report completed by BMW master mechanic only a few days after receipt that states otherwise. How you as a Ford dealership yet alone a certified BMW master mechanic assume you have the right to refuse their professional findings and paint sampling specialist is insulting and grossly irresponsible. What kind of inspection would you accept? Inspecting brakes and tires is a layman task yet alone a task for a certified mechanics that you claim to have working there. How it was missed and or even if was inspected is in question. Plainly stated anyone that buys a luxury vehicle is expecting a luxury vehicle not cheap unprofessional parts (such as the windshield which is a vital component of the BMW's structural integrity) and cheap paint which is unsightly and not even covered by warranty.I have contacted you a number of times and sent ten's of emails to help resolve these issues and all you could say for yourself was, "if you do not like it than return it". You speak of customer service and professionalism when you know deep down inside if you were on my end you would also be infuriated. You sold me a car legally but it was far from being ethical, moral or professional. The professionals have clearly documented $5,100 plus worth of repairs that need attention, you knew I would either return the car and lose over $2,000 for inspections and repairs or keep it and bite the bullet. I opted to keep the vehicle rather than loose my hard earned money and you are clearly responsible for placing me in that difficult and stressful situation. If you would have disclosed the damages per the professional report I have forwarded to your staff from the beginning I would of never ever even considered buying this vehicle. I need you to compensate me for failure to disclose evident damages and shortcomings on your end. I will not allow you to fraud your way to my money and sell me a product that I bought based on trust and honesty when you clearly have no regard for basic ethics and morals because you made a legal sale!
Regards,
[redacted]
Mr. [redacted] vehicle was taken to copart which is a facility where vehicles go to when the insurance companies deem them a total loss. Mr. [redacted] vehicle was taken there prior to coming to the Leif Johnson collision center where they had prepped it for auction. In this process they had collected and...
removed his belongings. After showing Mr. [redacted] the pictures we had upon receiving his vehicle he agreed we had nothing to do with the removal of his items.
Mr. [redacted], We are sorry to hear about the challenges you have had regarding the 2013 Nissan Pathfinder you purchased back in January of this year. I have reviewed your concern and also met with some of our team members you were working through with regards to your statement. We acknowledge that you...
did receive a Carfax report and that it was reported as free of any previous accidents from that source. We give those reports out as a courtesy to our customers. You also stated that you reviewed that report and it was free of any previous accident indications. In speaking with some of the managers at the 71 Superstore location you were working with they had offered you to bring the car in so our mechanics could look at the warning lights you were speaking of and you had declined. It also was brought up that the Nissan Service advisor had spoken with Asher Linzer a manager at the 71 location and that the Advisor had felt your car may had been hit by lighting the night before with the severe weather you had in san Antonio. We most certainly want to maintain the highest customer satisfaction with our customers before, during and after the sale. With all that being said we are more than willing to have our service center look at your vehicle and contact ford so you can utilize your ESP. If in fact the vehicle was compromised by an act of god your vehicle insurance company in most cases would probably cover that. Respectfully, [redacted] General Sales Manager Leif Johnson Ford Stores [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello [redacted], I just wanted to follow up with you to make sure you were all taken care of and didn't have any further questions. I understand [redacted] confirmed with you the check was in mail box on or around the 13th or 14th of last week. I believe we missed some of the timelines that...
were promised not only on our side but with the holiday weekend(labor Day). Our Business office was closed on Monday the 5th Labor day and resumed Business as usual Tuesday September 6th. It is my understanding the check should have went out on or around Friday so you should have received by Monday or Tuesday. Again sorry for the inconvenience and sorry to have put you through any additional hardship. Please feel free to contact me at anytime if there is anything else I can possibly do. I am again very sorry for the invoneince on not delivering in the timelines you were promised. Respectfully [redacted]General Sales ManagerLeif Johnson Ford Stores.[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I did not take it there because it had the check engine light on regardless I had been driving car with check engine light ahd the gas light on forever, I took it there because it was backfiring whether barry wrote that on the instructions I do not know but I told him to go ahead with repairs because I was told that would solve the problem with jerking while in traffic but that did not take care of problem, service dept just went ahead and worked on check engine light just because that is what they do thinking it is going to solve the problem, and no I am not going to take it back and have them work on my truck, waste my time and all weekend when they work on what they want, I will go to another mechanic, and the purge valve had something to do with the truck not having a gas cap, who has heard of that but no they said when they made the truck at the plant at the beginning of that year those trucks did not come with a gas cap,they just take it among themselves to work on what they believe takes care of the problem not on what takes care of the problem you are having, they prey on woman who have no knowledge of car repairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted] and I discussed reimbursement of the charge as well as the possibility of a blown head gasket. I am unable to determine if the head gasket is blown at this time but will continue to work with [redacted] if the degas bottle symptoms show up on longer drives.
Regards,
[redacted]
The customer's vehicle was received at the collision center on May 2nd 2016. Vehicle was assessed and a supplement was submitted to USAA Insurance Co. on 05/06/17, it took until 05/17/16 to get USAA to approve the supplement, however they changed a couple of the line items from conventional to...
paintless dent repair. To get this supplement approved we had to get the owner involved to speed up USAA. Repairs started, we went as far as we could with the 1st supplement and needed to do supplement a 2nd time for the items that could not be repaired with paintless dent repair . Supplement was requested 06/07/2016. Again we had to get the owner involved to get it pushed thru USAA.That supplement was approved on 06/20/2016. The repairs will be complete 07/15/16. As for the windshield, it was installed in San Antonio prior to the vehicle being brought to us for repairs, to do our repairs the windshield had to be removed. Our glass company brought to our attention that the windshield was not installed correctly and that it would most likely break when it was removed. We informed the insurance company of this and the owner. The owner supplied us the name of the glass company that installed it and we contacted them and told them about what was wrong. They said they would warranty it but it would have to be done in San Antonio, but have since changed that to they will replace it prior to the vehicle being delivered back to the owner.
Mr. [redacted], We had been in contact with your attorney up until a few months ago. We have not heard from him since that time. We supplied a carfax and autocheck at the time of delivery and reviewed them with you which showed clear of any accidents. Your extended warranty that you cancelled was applied...
back to the loan which reduced your loan balance on the vehicle since there was a lien on it. As far as any further legal action your attorney can contact us at anytime. I would like to extend the olive branch out to you with regards to the fact that you are our customer and we can work with you and your current situation if your attorney has chosen not to pursue anything further based on the information we have supplied to him. please feel free to contact me directly and we will work hard to improve your current situation. Respectfully, [redacted]General Sale Manager Leif Johnson Ford Stores [redacted]
Hello Mr. [redacted], First I wanted to thank you for reaching out to us with your concern. I number one goal is to offer the best customer experience for all of our customers as we have strived for the last 60 years. I have reviewed and read your concern and fortunately have some good news regarding...
the inquiries associated with your application. I have attached your application above that gives the consent on behalf of the borrower to obtain financing, credit checks and worthiness to obtain and secure a credit approval. It is to my understanding that you were co applying with your father to help him achieve the best interest rate possible. It is also to my understanding that in the end the banks we spoke with ended up approving your father solely on his credit performance but the interest rate he qualified for was a little higher than he wanted to accept. I have included a link from the consumer Financial Protection bureau below here explaining credit inquiries and how they effect ones score when obtaining vehicle financing. The good news is the credit bureaus allow for consumers nowadays to shop for a vehicle and get the most competitive terms in the marketplace and only count as one inquiry if done so in a short amount of time(14Days). If you have any further questions or would like any other feedback we are more than willing to discuss with you, but like I said the fortunate news for todays credit market is all inquiries in a short time frame to shop for a car loan are only counted once, so no adverse reporting on credit report for multiple banks trying to achieve the best terms for you.
Respectfully,
[redacted]
General Sales Manager
Leif Johnson Ford Stores
[redacted] http://www.consumerfinance.gov/askcfpb/763/can-shopping-loan-have-effect-my-cred...⇄ />
For specific types of loans -- auto, mortgage, and student loans - credit scoring models are also designed to take shopping for a loan into account. Let’s say you are looking around for an auto loan and you authorize five lenders to check your credit score. All those credit checks -- the industry calls them “inquiries” – should either count as zero or one inquiry, if the inquiries are made in a short period such as fourteen days. If you shop for a mortgage loan at the same time you are shopping for an auto loan, the shopping you do for those two loans should count as two inquiries
Complaint: [redacted]
I am rejecting this response because: You guys know that the windshield was remplace by saflite I told the manager before the pick up my vehicle and also to the persons that drove my Truck to the shop.Your body shop broke the windshield when removing it and try to hide the facts. by doing so the shop voided the warranty and that's why you guys wanted me to pick my truck with broken windshield so I have to be the one paying out of pocket. still 3 months is more than enough time. USAA contradict your time lines so some one is been untruthful. Also when I when to pick up my truck on the 19 because acording to [redacted] it was ready for pick up it was not finish at all new scratches and real bad job on the roff. Super dirty inside and dents not completed repair.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: When I took my vehicle into Leif Johnson I informed the technician I wanted an oil change. At that time, I was informed by the technician the cost to replace my spark plugs and wires. I did purchase my own parts from Advanced auto parts on 2/11/16. I have the sales receipt which has the product code for 6 spark plugs and one set of wires (The attached invoice is from Advance Auto Parts which contains the product codes). The technician quoted me a price of $250.00 for the labor to complete the tune up. He quoted a price for 2 hour job; however I frequently called to check on my vehicle which the job was not completed until 30 minutes before closing. The service technician only quoted me a price for the labor and never offered a warranty or suggested that we get a diagnostic before the tune up took place. Again, we were only getting routine maintenance. It is correct to say that my vehicle had not been placed in the garage for an oil change until after I requested the tune up. On my way home, I noticed my vehicle was not running properly. I quickly tried to call the shop; however, the facility was closed. I did call the next morning and spoke to the technician and the sales associate over the phone to inform them of the problem. They suggested I return to the repair shop. On Wednesday, February 17, 2016, I returned to Leif Johnson. When I arrived at the repair shop, there was a different technician at the front desk. I requested to speak to the technician I had been speaking with and the sales associate was reluctant in allowing me to speak to him. The sales technician insisted the repairs were completed correctly and there must be some other issue with the vehicle and insisted that I get a diagnostic on my vehicle and it would cost $55.00 for this service. I informed the technician that my vehicle was running fine prior to the tune up and I did not have issues prior to this repair. I informed him that I did not understand why I had to pay for a diagnostic. The vehicle did not work properly as a result of their repairs. At that time, the sales associate informed me of the current policy. He stated that normally they do not service vehicles if the parts are not purchased from the company. I was not informed previously of this, which I saw no problem since I was quoted a price. On the receipt of Leif Johnson there is a column of services denied (which I know now due to the technician educating me on their written code). I was not informed of any further services needed when I originally picked up my vehicle. It was when I inquired about my vehicle running poorly, that I was informed of this services denied. This is when the technician stated I needed a diagnostic to determine services needed for that code. I asked to speak with the manager who was not in that day. I did finally get to speak with the technician that worked on my vehicle. He accompanied me to do a test drive around the facility. He then stated that he did not recall the vehicle running in such poor condition prior to the maintenance. In result he offered to double check his work free of charge. Since the mechanics at Leif Johnson did not fix my vehicle correctly, I decided I wanted to go elsewhere. I went to another automotive facility (Austin Specialist Automotive) and had them complete a diagnostic on my vehicle. The results of the diagnostic indicate that I needed to get new spark plugs and the wires needed to be replaced. This information leads me to believe that Leif Johnson never completed the tune on my vehicle. Leif Johnson statement indicates they only replaced the spark plugs on my vehicle for the tune up. I did provide the spark plugs and wires for the tune up; which is stated in the Advanced auto parts receipt attached. However, I find it suspicious that Leif Johnson would continue to do a tune up service on my vehicle if they believe I didn’t have all the equipment. If my vehicle needed wires than why wasn’t I informed prior to the commencement of the work? At any point of time, the service technician should have indicated my vehicle needed the wires prior to me leaving the facility. This is just to combat Leif Johnson’s statement because I did provide spark plugs and wires. Prior to the tune up, my vehicle was in good running condition. I only went in to obtain routine maintenance on my vehicle. After the work was completed, my vehicle is no longer running.
Regards,
[redacted]
[redacted] brought her 2009 Escape with 137,721 miles to Truck City Ford on September 12, 2015 to have a check engine light diagnosed. She had previously had her vehicle’s diagnostic codes scanned at a local parts store and provided the diagnostic printout showing the faults codes that were...
found, which were related to a leak in the vehicle’s evaporative system. She approved the check engine light repairs at that time which included pin points tests, evaporative purge valve replacement and reprogramming the powertrain control module to the latest Ford calibration level. She returned to Truck City on December 14, 2015 with a concern of a transmission jerk at slow speeds. She claimed this was one of her concerns when she visited Truck City for repairs on September 12, 2015, but no mention of this is recorded from the repair order at that time. The transmission jerk at slow speeds could not be duplicated on her visit on December 14, 2015. [redacted] called Truck City on January asking for a refund of her check engine light repairs that occurred in September 2015. She admitted the repairs performed in September did successfully repair her check engine light but claimed that the check engine light was not her main concern, it was the transmission jerk that she claimed is still continuing to happen intermittently. She was asked to bring in her vehicle to Truck City so that she could demonstrate to our shop foreman what her vehicle was exactly doing that she considered a transmission concern but she refused and asked for a refund for her September 2015 repairs instead.Best Regards[redacted]
I spoke with [redacted] on February 20, 2016 and went through the initial repair back on September 8. 2015 for her check engine light concern. After reviewing the repairs with Mrs. [redacted] on September 8, 2015, as discussed she had an evaporative emissions leak which also can cause concerns with the vehicle to buck and jerk while driving. We performed the repairs which took care of the check engine light and after post repair road test found no ohter concerns. Mrs. [redacted] acknowledged that her check engine light is no longer on but feels that she has a transmission concern that is intermittent and was uable to get the vehicle concern to reoccur while at the shop. Again, I offered Mrs. [redacted] to bring the vehicle back in for our service department to look at, at no expense to her, she declined to bring the vehicle back to us at this point. Best Regards,[redacted]
Vehicle owner was contacted and we verified that she was satisfied with Truck City Ford's quick turn around on her vehicle's repairs and with a loaner vehicle provided free of charge. Vehicle's owner stated they were going to contact Revdex.com again with follow up response to...
differentiate between the two Ford dealers as mentioned previously in original concern. ~ [redacted], Service Manager Truck City Ford
Mr. [redacted] we understand your concern and appreciate you bringing it to our attention, We Have [redacted] store manager and [redacted] sales representative working with you currently to come up with alternative ways to get you financed for your new vehicle, to my understanding you spoke with them yesterday. With regards to your original submission the documents I attached previously gave your your permission electronically for Truck City ford and bank affiliates to obtain financing for you. We will continue to work diligently on your behalf to help in the loan approval process if you so chose.
Thanks
[redacted]
Mr. [redacted] we absolutely wish we could be in a position to cover any issues outside the manufactures warranties for our customers. Unfortunately the information you have heard about having money set a side for these scenarios is just not true. We absolutely appreciate you as our customer and is exactly why we have extended the olive branch to you with the internal pricing of $900, which was dramatically reduced from the original quote of $2400. We absolutely want to be fair and understand your frustration, this is exactly why we wanted to make the most reasonable accommodation possible. I also appreciated you coming in to visit with me a few weeks back to come up with a respectable solution. I am going to extend our offer and keep it open until the end of this month(January 2016) if you would like to take advantage of it, the $900 internal price to repair.
Respectfully,
[redacted]
Complaint: [redacted]
I am rejecting this response because: you informed me that the vehicle was in great condition when I spoke to your sales team and manager before the purchase. I was explicitly told that the brakes, rotors, tires were in good condition. Furthermore I was told that the paint chips in the front were the result of sun damage from the Texas heat. I was never informed that you had an after market non-BMW windshield installed and that the paint on the front end was also aftermarket causing the cracking and chipping. I am certain that the tread on the tire, condition of the brakes and rotors or the type of paint/windshield used meet "legal" standards for a sale but they are certainly not acceptable to sell to a customer to a tune of close to $40,000 and still claim good customer service or even a hint of ethics for that matter. The vehicle sold to me was sub-par and I am still astonished when you say that it passed your mechanics inspection prior to sale. I have a world class BMW certified inspection report completed by BMW master mechanic only a few days after receipt that states otherwise. How you as a Ford dealership yet alone a certified BMW master mechanic assume you have the right to refuse their professional findings and paint sampling specialist is insulting and grossly irresponsible. What kind of inspection would you accept? Inspecting brakes and tires is a layman task yet alone a task for a certified mechanics that you claim to have working there. How it was missed and or even if was inspected is in question. Plainly stated anyone that buys a luxury vehicle is expecting a luxury vehicle not cheap unprofessional parts (such as the windshield which is a vital component of the BMW's structural integrity) and cheap paint which is unsightly and not even covered by warranty.I have contacted you a number of times and sent ten's of emails to help resolve these issues and all you could say for yourself was, "if you do not like it than return it". You speak of customer service and professionalism when you know deep down inside if you were on my end you would also be infuriated. You sold me a car legally but it was far from being ethical, moral or professional. The professionals have clearly documented $5,100 plus worth of repairs that need attention, you knew I would either return the car and lose over $2,000 for inspections and repairs or keep it and bite the bullet. I opted to keep the vehicle rather than loose my hard earned money and you are clearly responsible for placing me in that difficult and stressful situation. If you would have disclosed the damages per the professional report I have forwarded to your staff from the beginning I would of never ever even considered buying this vehicle. I need you to compensate me for failure to disclose evident damages and shortcomings on your end. I will not allow you to fraud your way to my money and sell me a product that I bought based on trust and honesty when you clearly have no regard for basic ethics and morals because you made a legal sale!
Regards,
[redacted]
Mr. [redacted] vehicle was taken to copart which is a facility where vehicles go to when the insurance companies deem them a total loss. Mr. [redacted] vehicle was taken there prior to coming to the Leif Johnson collision center where they had prepped it for auction. In this process they had collected and...
removed his belongings. After showing Mr. [redacted] the pictures we had upon receiving his vehicle he agreed we had nothing to do with the removal of his items.
Mr. [redacted], We are sorry to hear about the challenges you have had regarding the 2013 Nissan Pathfinder you purchased back in January of this year. I have reviewed your concern and also met with some of our team members you were working through with regards to your statement. We acknowledge that you...
did receive a Carfax report and that it was reported as free of any previous accidents from that source. We give those reports out as a courtesy to our customers. You also stated that you reviewed that report and it was free of any previous accident indications. In speaking with some of the managers at the 71 Superstore location you were working with they had offered you to bring the car in so our mechanics could look at the warning lights you were speaking of and you had declined. It also was brought up that the Nissan Service advisor had spoken with Asher Linzer a manager at the 71 location and that the Advisor had felt your car may had been hit by lighting the night before with the severe weather you had in san Antonio. We most certainly want to maintain the highest customer satisfaction with our customers before, during and after the sale. With all that being said we are more than willing to have our service center look at your vehicle and contact ford so you can utilize your ESP. If in fact the vehicle was compromised by an act of god your vehicle insurance company in most cases would probably cover that. Respectfully, [redacted] General Sales Manager Leif Johnson Ford Stores [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello [redacted], I just wanted to follow up with you to make sure you were all taken care of and didn't have any further questions. I understand [redacted] confirmed with you the check was in mail box on or around the 13th or 14th of last week. I believe we missed some of the timelines that...
were promised not only on our side but with the holiday weekend(labor Day). Our Business office was closed on Monday the 5th Labor day and resumed Business as usual Tuesday September 6th. It is my understanding the check should have went out on or around Friday so you should have received by Monday or Tuesday. Again sorry for the inconvenience and sorry to have put you through any additional hardship. Please feel free to contact me at anytime if there is anything else I can possibly do. I am again very sorry for the invoneince on not delivering in the timelines you were promised. Respectfully [redacted]General Sales ManagerLeif Johnson Ford Stores.[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I did not take it there because it had the check engine light on regardless I had been driving car with check engine light ahd the gas light on forever, I took it there because it was backfiring whether barry wrote that on the instructions I do not know but I told him to go ahead with repairs because I was told that would solve the problem with jerking while in traffic but that did not take care of problem, service dept just went ahead and worked on check engine light just because that is what they do thinking it is going to solve the problem, and no I am not going to take it back and have them work on my truck, waste my time and all weekend when they work on what they want, I will go to another mechanic, and the purge valve had something to do with the truck not having a gas cap, who has heard of that but no they said when they made the truck at the plant at the beginning of that year those trucks did not come with a gas cap,they just take it among themselves to work on what they believe takes care of the problem not on what takes care of the problem you are having, they prey on woman who have no knowledge of car repairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted] and I discussed reimbursement of the charge as well as the possibility of a blown head gasket. I am unable to determine if the head gasket is blown at this time but will continue to work with [redacted] if the degas bottle symptoms show up on longer drives.
Regards,
[redacted]
The customer's vehicle was received at the collision center on May 2nd 2016. Vehicle was assessed and a supplement was submitted to USAA Insurance Co. on 05/06/17, it took until 05/17/16 to get USAA to approve the supplement, however they changed a couple of the line items from conventional to...
paintless dent repair. To get this supplement approved we had to get the owner involved to speed up USAA. Repairs started, we went as far as we could with the 1st supplement and needed to do supplement a 2nd time for the items that could not be repaired with paintless dent repair . Supplement was requested 06/07/2016. Again we had to get the owner involved to get it pushed thru USAA.That supplement was approved on 06/20/2016. The repairs will be complete 07/15/16. As for the windshield, it was installed in San Antonio prior to the vehicle being brought to us for repairs, to do our repairs the windshield had to be removed. Our glass company brought to our attention that the windshield was not installed correctly and that it would most likely break when it was removed. We informed the insurance company of this and the owner. The owner supplied us the name of the glass company that installed it and we contacted them and told them about what was wrong. They said they would warranty it but it would have to be done in San Antonio, but have since changed that to they will replace it prior to the vehicle being delivered back to the owner.
Mr. [redacted], We had been in contact with your attorney up until a few months ago. We have not heard from him since that time. We supplied a carfax and autocheck at the time of delivery and reviewed them with you which showed clear of any accidents. Your extended warranty that you cancelled was applied...
back to the loan which reduced your loan balance on the vehicle since there was a lien on it. As far as any further legal action your attorney can contact us at anytime. I would like to extend the olive branch out to you with regards to the fact that you are our customer and we can work with you and your current situation if your attorney has chosen not to pursue anything further based on the information we have supplied to him. please feel free to contact me directly and we will work hard to improve your current situation. Respectfully, [redacted]General Sale Manager Leif Johnson Ford Stores [redacted]
Hello Mr. [redacted], First I wanted to thank you for reaching out to us with your concern. I number one goal is to offer the best customer experience for all of our customers as we have strived for the last 60 years. I have reviewed and read your concern and fortunately have some good news regarding...
the inquiries associated with your application. I have attached your application above that gives the consent on behalf of the borrower to obtain financing, credit checks and worthiness to obtain and secure a credit approval. It is to my understanding that you were co applying with your father to help him achieve the best interest rate possible. It is also to my understanding that in the end the banks we spoke with ended up approving your father solely on his credit performance but the interest rate he qualified for was a little higher than he wanted to accept. I have included a link from the consumer Financial Protection bureau below here explaining credit inquiries and how they effect ones score when obtaining vehicle financing. The good news is the credit bureaus allow for consumers nowadays to shop for a vehicle and get the most competitive terms in the marketplace and only count as one inquiry if done so in a short amount of time(14Days). If you have any further questions or would like any other feedback we are more than willing to discuss with you, but like I said the fortunate news for todays credit market is all inquiries in a short time frame to shop for a car loan are only counted once, so no adverse reporting on credit report for multiple banks trying to achieve the best terms for you.
Respectfully,
[redacted]
General Sales Manager
Leif Johnson Ford Stores
[redacted]
http://www.consumerfinance.gov/askcfpb/763/can-shopping-loan-have-effect-my-cred...⇄ /> For specific types of loans -- auto, mortgage, and student loans - credit scoring models are also designed to take shopping for a loan into account. Let’s say you are looking around for an auto loan and you authorize five lenders to check your credit score. All those credit checks -- the industry calls them “inquiries” – should either count as zero or one inquiry, if the inquiries are made in a short period such as fourteen days. If you shop for a mortgage loan at the same time you are shopping for an auto loan, the shopping you do for those two loans should count as two inquiries
Complaint: [redacted]
I am rejecting this response because: You guys know that the windshield was remplace by saflite I told the manager before the pick up my vehicle and also to the persons that drove my Truck to the shop.Your body shop broke the windshield when removing it and try to hide the facts. by doing so the shop voided the warranty and that's why you guys wanted me to pick my truck with broken windshield so I have to be the one paying out of pocket. still 3 months is more than enough time. USAA contradict your time lines so some one is been untruthful. Also when I when to pick up my truck on the 19 because acording to [redacted] it was ready for pick up it was not finish at all new scratches and real bad job on the roff. Super dirty inside and dents not completed repair.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: When I took my vehicle into Leif Johnson I informed the technician I wanted an oil change. At that time, I was informed by the technician the cost to replace my spark plugs and wires. I did purchase my own parts from Advanced auto parts on 2/11/16. I have the sales receipt which has the product code for 6 spark plugs and one set of wires (The attached invoice is from Advance Auto Parts which contains the product codes). The technician quoted me a price of $250.00 for the labor to complete the tune up. He quoted a price for 2 hour job; however I frequently called to check on my vehicle which the job was not completed until 30 minutes before closing. The service technician only quoted me a price for the labor and never offered a warranty or suggested that we get a diagnostic before the tune up took place. Again, we were only getting routine maintenance. It is correct to say that my vehicle had not been placed in the garage for an oil change until after I requested the tune up. On my way home, I noticed my vehicle was not running properly. I quickly tried to call the shop; however, the facility was closed. I did call the next morning and spoke to the technician and the sales associate over the phone to inform them of the problem. They suggested I return to the repair shop. On Wednesday, February 17, 2016, I returned to Leif Johnson. When I arrived at the repair shop, there was a different technician at the front desk. I requested to speak to the technician I had been speaking with and the sales associate was reluctant in allowing me to speak to him. The sales technician insisted the repairs were completed correctly and there must be some other issue with the vehicle and insisted that I get a diagnostic on my vehicle and it would cost $55.00 for this service. I informed the technician that my vehicle was running fine prior to the tune up and I did not have issues prior to this repair. I informed him that I did not understand why I had to pay for a diagnostic. The vehicle did not work properly as a result of their repairs. At that time, the sales associate informed me of the current policy. He stated that normally they do not service vehicles if the parts are not purchased from the company. I was not informed previously of this, which I saw no problem since I was quoted a price. On the receipt of Leif Johnson there is a column of services denied (which I know now due to the technician educating me on their written code). I was not informed of any further services needed when I originally picked up my vehicle. It was when I inquired about my vehicle running poorly, that I was informed of this services denied. This is when the technician stated I needed a diagnostic to determine services needed for that code. I asked to speak with the manager who was not in that day. I did finally get to speak with the technician that worked on my vehicle. He accompanied me to do a test drive around the facility. He then stated that he did not recall the vehicle running in such poor condition prior to the maintenance. In result he offered to double check his work free of charge. Since the mechanics at Leif Johnson did not fix my vehicle correctly, I decided I wanted to go elsewhere. I went to another automotive facility (Austin Specialist Automotive) and had them complete a diagnostic on my vehicle. The results of the diagnostic indicate that I needed to get new spark plugs and the wires needed to be replaced. This information leads me to believe that Leif Johnson never completed the tune on my vehicle. Leif Johnson statement indicates they only replaced the spark plugs on my vehicle for the tune up. I did provide the spark plugs and wires for the tune up; which is stated in the Advanced auto parts receipt attached. However, I find it suspicious that Leif Johnson would continue to do a tune up service on my vehicle if they believe I didn’t have all the equipment. If my vehicle needed wires than why wasn’t I informed prior to the commencement of the work? At any point of time, the service technician should have indicated my vehicle needed the wires prior to me leaving the facility. This is just to combat Leif Johnson’s statement because I did provide spark plugs and wires. Prior to the tune up, my vehicle was in good running condition. I only went in to obtain routine maintenance on my vehicle. After the work was completed, my vehicle is no longer running.
Regards,
[redacted]
[redacted] brought her 2009 Escape with 137,721 miles to Truck City Ford on September 12, 2015 to have a check engine light diagnosed. She had previously had her vehicle’s diagnostic codes scanned at a local parts store and provided the diagnostic printout showing the faults codes that were...
found, which were related to a leak in the vehicle’s evaporative system. She approved the check engine light repairs at that time which included pin points tests, evaporative purge valve replacement and reprogramming the powertrain control module to the latest Ford calibration level. She returned to Truck City on December 14, 2015 with a concern of a transmission jerk at slow speeds. She claimed this was one of her concerns when she visited Truck City for repairs on September 12, 2015, but no mention of this is recorded from the repair order at that time. The transmission jerk at slow speeds could not be duplicated on her visit on December 14, 2015. [redacted] called Truck City on January asking for a refund of her check engine light repairs that occurred in September 2015. She admitted the repairs performed in September did successfully repair her check engine light but claimed that the check engine light was not her main concern, it was the transmission jerk that she claimed is still continuing to happen intermittently. She was asked to bring in her vehicle to Truck City so that she could demonstrate to our shop foreman what her vehicle was exactly doing that she considered a transmission concern but she refused and asked for a refund for her September 2015 repairs instead.Best Regards[redacted]
I spoke with [redacted] on February 20, 2016 and went through the initial repair back on September 8. 2015 for her check engine light concern. After reviewing the repairs with Mrs. [redacted] on September 8, 2015, as discussed she had an evaporative emissions leak which also can cause concerns with the vehicle to buck and jerk while driving. We performed the repairs which took care of the check engine light and after post repair road test found no ohter concerns. Mrs. [redacted] acknowledged that her check engine light is no longer on but feels that she has a transmission concern that is intermittent and was uable to get the vehicle concern to reoccur while at the shop. Again, I offered Mrs. [redacted] to bring the vehicle back in for our service department to look at, at no expense to her, she declined to bring the vehicle back to us at this point. Best Regards,[redacted]